{"id":"https://openalex.org/W2051787752","doi":"https://doi.org/10.1080/21515581.2011.603507","title":"The context of trust repair efforts: Exploring the role of relationship dependence and outcome severity","display_name":"The context of trust repair efforts: Exploring the role of relationship dependence and outcome severity","publication_year":2011,"publication_date":"2011-09-30","ids":{"openalex":"https://openalex.org/W2051787752","doi":"https://doi.org/10.1080/21515581.2011.603507","mag":"2051787752"},"language":"en","primary_location":{"id":"doi:10.1080/21515581.2011.603507","doi":"https://doi.org/10.1080/21515581.2011.603507","is_oa":false,"landing_page_url":"https://doi.org/10.1080/21515581.2011.603507","pdf_url":null,"source":{"id":"https://openalex.org/S4210224819","display_name":"Journal of Trust Research","issn_l":"2151-5581","issn":["2151-5581","2151-559X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","cwts-core","dongbi-c","jufo-1","norway-1","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Trust Research","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5063718927","display_name":"Edward C. Tomlinson","orcid":"https://orcid.org/0000-0003-2597-0284","observed_orcids":["https://orcid.org/0000-0003-2597-0284"]},"institutions":[{"id":"https://openalex.org/I183716014","display_name":"John Carroll University","ror":"https://ror.org/001gmya32","country_code":"US","type":"education","lineage":["https://openalex.org/I183716014"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Edward C. Tomlinson","raw_affiliation_strings":["Boler School of Business, John Carroll University, University Heights, Ohio, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Boler School of Business, John Carroll University, University Heights, Ohio, USA","institution_ids":["https://openalex.org/I183716014"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5063718927"],"corresponding_institution_ids":["https://openalex.org/I183716014"],"apc_list":null,"apc_paid":null,"fwci":2.943,"has_fulltext":false,"cited_by_count":21,"citation_normalized_percentile":{"value":0.9190587,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"1","issue":"2","first_page":"139","last_page":"157"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7567999958992004,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7567999958992004,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12551","display_name":"Forgiveness and Related Behaviors","score":0.09300000220537186,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12892","display_name":"Social Power and Status Dynamics","score":0.0471000000834465,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/trust-recovery","display_name":"trust repair","score":0.9980000257492065},{"id":"https://openalex.org/keywords/relationship-dependence","display_name":"relationship dependence","score":0.9779999852180481},{"id":"https://openalex.org/keywords/outcome-severity","display_name":"outcome severity","score":0.9900000095367432},{"id":"https://openalex.org/keywords/interdependence-theory","display_name":"interdependence theory","score":0.9340000152587891},{"id":"https://openalex.org/keywords/trust","display_name":"trust","score":0.3449999988079071},{"id":"https://openalex.org/keywords/interpersonal-relationships","display_name":"interpersonal relationships","score":0.4269999861717224}],"concepts":[{"id":"https://openalex.org/C148220186","wikidata":"https://www.wikidata.org/wiki/Q7111912","display_name":"Outcome (game theory)","level":2,"score":0.8824493885040283},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6781227588653564},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.6185525059700012},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6003588438034058},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.5494670867919922},{"id":"https://openalex.org/C2985797017","wikidata":"https://www.wikidata.org/wiki/Q659974","display_name":"Social trust","level":3,"score":0.47362205386161804},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.21700304746627808},{"id":"https://openalex.org/C68062652","wikidata":"https://www.wikidata.org/wiki/Q214693","display_name":"Social capital","level":2,"score":0.13264527916908264},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.11340886354446411},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.07993796467781067},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.07926830649375916},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/21515581.2011.603507","doi":"https://doi.org/10.1080/21515581.2011.603507","is_oa":false,"landing_page_url":"https://doi.org/10.1080/21515581.2011.603507","pdf_url":null,"source":{"id":"https://openalex.org/S4210224819","display_name":"Journal of Trust Research","issn_l":"2151-5581","issn":["2151-5581","2151-559X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","cwts-core","dongbi-c","jufo-1","norway-1","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Trust Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:taf:jtrust:v:1:y:2011:i:2:p:139-157","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1080/21515581.2011.603507","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":91,"referenced_works":["https://openalex.org/W11479371","https://openalex.org/W16182129","https://openalex.org/W101169026","https://openalex.org/W277678522","https://openalex.org/W416649051","https://openalex.org/W657127458","https://openalex.org/W1536949873","https://openalex.org/W1553539844","https://openalex.org/W1561570831","https://openalex.org/W1585309011","https://openalex.org/W1612669784","https://openalex.org/W1641059465","https://openalex.org/W1646051861","https://openalex.org/W1654874180","https://openalex.org/W1701983757","https://openalex.org/W1727028328","https://openalex.org/W1862683797","https://openalex.org/W1966114254","https://openalex.org/W1967906317","https://openalex.org/W1968490906","https://openalex.org/W1969525175","https://openalex.org/W1973222194","https://openalex.org/W1977049125","https://openalex.org/W1977685841","https://openalex.org/W1985172327","https://openalex.org/W1987710704","https://openalex.org/W1988586160","https://openalex.org/W1988845876","https://openalex.org/W1991384910","https://openalex.org/W1995532516","https://openalex.org/W1996602286","https://openalex.org/W1997509590","https://openalex.org/W1999069442","https://openalex.org/W1999403088","https://openalex.org/W2003621339","https://openalex.org/W2003933325","https://openalex.org/W2008322284","https://openalex.org/W2008434719","https://openalex.org/W2008519844","https://openalex.org/W2008894489","https://openalex.org/W2013506611","https://openalex.org/W2014360443","https://openalex.org/W2016721668","https://openalex.org/W2019837531","https://openalex.org/W2023995848","https://openalex.org/W2032367014","https://openalex.org/W2034235631","https://openalex.org/W2043310714","https://openalex.org/W2061592564","https://openalex.org/W2062663664","https://openalex.org/W2063351139","https://openalex.org/W2066057850","https://openalex.org/W2066986027","https://openalex.org/W2069664560","https://openalex.org/W2075585362","https://openalex.org/W2083174051","https://openalex.org/W2098875817","https://openalex.org/W2099568401","https://openalex.org/W2106836003","https://openalex.org/W2122634808","https://openalex.org/W2125974543","https://openalex.org/W2127097032","https://openalex.org/W2129935722","https://openalex.org/W2130140239","https://openalex.org/W2133469585","https://openalex.org/W2135073563","https://openalex.org/W2139378260","https://openalex.org/W2142175015","https://openalex.org/W2145650303","https://openalex.org/W2147517975","https://openalex.org/W2150094159","https://openalex.org/W2152038765","https://openalex.org/W2164385948","https://openalex.org/W2171507395","https://openalex.org/W2172052405","https://openalex.org/W2321334007","https://openalex.org/W2322324549","https://openalex.org/W2330350298","https://openalex.org/W2438681906","https://openalex.org/W2500281702","https://openalex.org/W2800552695","https://openalex.org/W2958756753","https://openalex.org/W2996484196","https://openalex.org/W3011865677","https://openalex.org/W3020541563","https://openalex.org/W3113308804","https://openalex.org/W3123719502","https://openalex.org/W4243845907","https://openalex.org/W4254155741","https://openalex.org/W4299601558","https://openalex.org/W4300107936"],"related_works":["https://openalex.org/W1967906317","https://openalex.org/W2892171014","https://openalex.org/W2320470316","https://openalex.org/W2113687834","https://openalex.org/W7220058738","https://openalex.org/W7164819495","https://openalex.org/W4293187084","https://openalex.org/W7169506505","https://openalex.org/W7065545834","https://openalex.org/W3210930430"],"abstract_inverted_index":{"Compared":[0],"to":[1,14,29],"prior":[2],"trust":[3,39],"repair":[4],"research":[5,23],"that":[6],"has":[7],"focused":[8],"on":[9,45],"reactions":[10],"by":[11,19],"the":[12,20,31,50],"trustor":[13],"social":[15],"accounts":[16],"or":[17],"actions":[18],"trustee,":[21],"this":[22],"examines":[24],"two":[25],"contextual":[26],"factors":[27],"posited":[28],"affect":[30],"perceived":[32],"need":[33],"for":[34],"and":[35,52,58],"difficulty":[36],"of":[37,55],"repairing":[38],"after":[40],"a":[41],"negative":[42],"outcome.":[43],"Based":[44],"interdependence":[46],"theory,":[47],"propositions":[48],"involving":[49],"unique":[51],"joint":[53],"effects":[54],"relationship":[56],"dependence":[57],"outcome":[59],"severity":[60],"are":[61],"developed.":[62]},"counts_by_year":[{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":3},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":4},{"year":2013,"cited_by_count":1}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2016-06-24T00:00:00"}