{"id":"https://openalex.org/W204809495","doi":"https://doi.org/10.1007/978-3-8349-8301-5_3","title":"Mobile infrastructure perspective on the loyalty framework","display_name":"Mobile infrastructure perspective on the loyalty framework","publication_year":2009,"publication_date":"2009-01-01","ids":{"openalex":"https://openalex.org/W204809495","doi":"https://doi.org/10.1007/978-3-8349-8301-5_3","mag":"204809495"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-8349-8301-5_3","doi":"https://doi.org/10.1007/978-3-8349-8301-5_3","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-8349-8301-5_3","pdf_url":null,"source":{"id":"https://openalex.org/S4306463307","display_name":"Gabler eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Mobile Support in Customer Loyalty Management","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W2494580679","display_name":"Mobile Support in Customer Loyalty Management"},"type":"book-chapter","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5012417634","display_name":"Christian Zeidler","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Christian Zeidler","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5012417634"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.6019,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.85566677,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"75","last_page":"107"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7836999893188477,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7836999893188477,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11499","display_name":"ICT Impact and Policies","score":0.06509999930858612,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.036400001496076584,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/mobile-network-infrastructure","display_name":"mobile network infrastructure","score":0.847000002861023},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.8949999809265137},{"id":"https://openalex.org/keywords/mobile-voice-communication","display_name":"mobile voice communication","score":0.9049999713897705},{"id":"https://openalex.org/keywords/ubiquitous-communication","display_name":"ubiquitous communication","score":0.4819999933242798},{"id":"https://openalex.org/keywords/geographic-coverage","display_name":"geographic coverage","score":0.7839999794960022},{"id":"https://openalex.org/keywords/telecommunications-services","display_name":"telecommunications services","score":0.4359999895095825}],"concepts":[{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.781216025352478},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.6351484060287476},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.45885422825813293},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3069456219673157},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.24773016571998596},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.07631197571754456}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-8349-8301-5_3","doi":"https://doi.org/10.1007/978-3-8349-8301-5_3","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-8349-8301-5_3","pdf_url":null,"source":{"id":"https://openalex.org/S4306463307","display_name":"Gabler eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Mobile Support in Customer Loyalty Management","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.5378999710083008,"id":"https://metadata.un.org/sdg/9"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W3094499266","https://openalex.org/W187116889","https://openalex.org/W1959394528","https://openalex.org/W2561966265","https://openalex.org/W7099514220","https://openalex.org/W3020240778","https://openalex.org/W7037105792","https://openalex.org/W3137684277","https://openalex.org/W200572155","https://openalex.org/W4255360161"],"abstract_inverted_index":{"Mobile":[0],"voice":[1],"communication":[2],"is":[3],"today":[4],"the":[5,17,25],"most":[6],"widely":[7,26],"used":[8],"ubiquitous":[9],"functionality.":[10],"Its":[11],"spread":[12],"has":[13],"been":[14],"driven":[15],"by":[16],"sharp":[18],"drop":[19],"in":[20],"prices":[21],"for":[22],"connection":[23],"time,":[24],"available":[27],"geographic":[28],"coverage...":[29]},"counts_by_year":[],"updated_date":"2026-10-10T09:11:00.788812","created_date":"2016-06-24T00:00:00"}