{"id":"https://openalex.org/W2047928068","doi":"https://doi.org/10.1108/02640471211204079","title":"Viable or vital? Evaluation of IM services from patrons' perspectives","display_name":"Viable or vital? Evaluation of IM services from patrons' perspectives","publication_year":2012,"publication_date":"2012-02-04","ids":{"openalex":"https://openalex.org/W2047928068","doi":"https://doi.org/10.1108/02640471211204079","mag":"2047928068"},"language":"en","primary_location":{"id":"doi:10.1108/02640471211204079","doi":"https://doi.org/10.1108/02640471211204079","is_oa":false,"landing_page_url":"https://doi.org/10.1108/02640471211204079","pdf_url":null,"source":{"id":"https://openalex.org/S902750600","display_name":"The Electronic Library","issn_l":"0264-0473","issn":["0264-0473","1758-616X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Electronic Library","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5036535279","display_name":"Jung\u2010Jung Chang","orcid":"https://orcid.org/0000-0002-3816-2879","observed_orcids":["https://orcid.org/0000-0002-3816-2879"]},"institutions":[{"id":"https://openalex.org/I148366613","display_name":"National Yang Ming Chiao Tung University","ror":"https://ror.org/00se2k293","country_code":"TW","type":"education","lineage":["https://openalex.org/I148366613"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Jung\u2010Jung Chang","raw_affiliation_strings":["Department of Management Science, National Chiao Tung University, Hsinchu, Taiwan, Republic of China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management Science, National Chiao Tung University, Hsinchu, Taiwan, Republic of China","institution_ids":["https://openalex.org/I148366613"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5103560361","display_name":"Chyan Yang","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I148366613","display_name":"National Yang Ming Chiao Tung University","ror":"https://ror.org/00se2k293","country_code":"TW","type":"education","lineage":["https://openalex.org/I148366613"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Chyan Yang","raw_affiliation_strings":["Institute of Business and Management and Department of Management Science, National Chiao Tung University, Taipei, Taiwan, Republic of China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute of Business and Management and Department of Management Science, National Chiao Tung University, Taipei, Taiwan, Republic of China","institution_ids":["https://openalex.org/I148366613"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I148366613"],"apc_list":null,"apc_paid":null,"fwci":5.9759,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.9505393,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":95},"biblio":{"volume":"30","issue":"1","first_page":"70","last_page":"88"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12863","display_name":"Web and Library Services","score":0.5903000235557556,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12863","display_name":"Web and Library Services","score":0.5903000235557556,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.3833000063896179,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10712","display_name":"Library Science and Information Literacy","score":0.011800000444054604,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/instant-messaging","display_name":"instant messaging","score":0.9599999785423279},{"id":"https://openalex.org/keywords/library-users","display_name":"library users","score":0.9480000138282776},{"id":"https://openalex.org/keywords/technology-acceptance-model","display_name":"technology acceptance model","score":0.9350000023841858},{"id":"https://openalex.org/keywords/perceived-ease-of-use","display_name":"perceived ease of use","score":0.9599999785423279},{"id":"https://openalex.org/keywords/perceived-relevance","display_name":"perceived relevance","score":0.9900000095367432},{"id":"https://openalex.org/keywords/behavioral-intention","display_name":"behavioral intention","score":0.8450000286102295},{"id":"https://openalex.org/keywords/technology-adoption","display_name":"technology adoption","score":0.6449999809265137},{"id":"https://openalex.org/keywords/academic-libraries","display_name":"academic libraries","score":0.8679999709129333}],"concepts":[{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.6540920734405518},{"id":"https://openalex.org/C2780615836","wikidata":"https://www.wikidata.org/wiki/Q2471869","display_name":"USable","level":2,"score":0.6333345174789429},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6224196553230286},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.6097177267074585},{"id":"https://openalex.org/C158154518","wikidata":"https://www.wikidata.org/wiki/Q7310970","display_name":"Relevance (law)","level":2,"score":0.5715695023536682},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.5476575493812561},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5169776678085327},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4972701370716095},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.4658459424972534},{"id":"https://openalex.org/C196083921","wikidata":"https://www.wikidata.org/wiki/Q7915758","display_name":"Variance (accounting)","level":2,"score":0.45649591088294983},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.44484102725982666},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.42503392696380615},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.31020790338516235},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.26935750246047974},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2614222764968872},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.21299904584884644},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.11120396852493286},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.10076147317886353},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.0804722011089325},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.07890301942825317},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/02640471211204079","doi":"https://doi.org/10.1108/02640471211204079","is_oa":false,"landing_page_url":"https://doi.org/10.1108/02640471211204079","pdf_url":null,"source":{"id":"https://openalex.org/S902750600","display_name":"The Electronic Library","issn_l":"0264-0473","issn":["0264-0473","1758-616X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Electronic Library","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":71,"referenced_works":["https://openalex.org/W19084601","https://openalex.org/W65826637","https://openalex.org/W146402429","https://openalex.org/W255779026","https://openalex.org/W1491644571","https://openalex.org/W1491711395","https://openalex.org/W1515402129","https://openalex.org/W1557801088","https://openalex.org/W1568866723","https://openalex.org/W1574235309","https://openalex.org/W1575698009","https://openalex.org/W1791587663","https://openalex.org/W1901318064","https://openalex.org/W1964063747","https://openalex.org/W1964494589","https://openalex.org/W1973552807","https://openalex.org/W1987198869","https://openalex.org/W1987387136","https://openalex.org/W1996612966","https://openalex.org/W1997342075","https://openalex.org/W2002023736","https://openalex.org/W2002532080","https://openalex.org/W2004769256","https://openalex.org/W2005751169","https://openalex.org/W2018675533","https://openalex.org/W2020236453","https://openalex.org/W2027019065","https://openalex.org/W2027389827","https://openalex.org/W2030993800","https://openalex.org/W2032497000","https://openalex.org/W2032661354","https://openalex.org/W2034119629","https://openalex.org/W2041748119","https://openalex.org/W2046795797","https://openalex.org/W2047659448","https://openalex.org/W2049627964","https://openalex.org/W2054920172","https://openalex.org/W2062124617","https://openalex.org/W2064480610","https://openalex.org/W2075098658","https://openalex.org/W2079092166","https://openalex.org/W2080001880","https://openalex.org/W2082655960","https://openalex.org/W2083979783","https://openalex.org/W2090865728","https://openalex.org/W2095260588","https://openalex.org/W2096580544","https://openalex.org/W2098624477","https://openalex.org/W2100379340","https://openalex.org/W2100795105","https://openalex.org/W2101699735","https://openalex.org/W2107837682","https://openalex.org/W2116964960","https://openalex.org/W2121936903","https://openalex.org/W2122912498","https://openalex.org/W2127219682","https://openalex.org/W2138150506","https://openalex.org/W2139782403","https://openalex.org/W2150159240","https://openalex.org/W2152812288","https://openalex.org/W2157944717","https://openalex.org/W2166982098","https://openalex.org/W2170485068","https://openalex.org/W2171602082","https://openalex.org/W2416484720","https://openalex.org/W2558686323","https://openalex.org/W2795868869","https://openalex.org/W3015634246","https://openalex.org/W3121692911","https://openalex.org/W4231688680","https://openalex.org/W4242604835"],"related_works":["https://openalex.org/W4236280633","https://openalex.org/W7064529296","https://openalex.org/W2276013878","https://openalex.org/W7025195561","https://openalex.org/W7069279202","https://openalex.org/W2075161710","https://openalex.org/W2031765832","https://openalex.org/W1938933910","https://openalex.org/W1481572581","https://openalex.org/W2391035175"],"abstract_inverted_index":{"Purpose":[0],"The":[1,39,69,102,183],"goal":[2],"of":[3,17,87,96,99,105,113,136,138,159,178,185,199,226,231,247,256],"this":[4,186],"study":[5,40],"is":[6,141],"to":[7,13,27,34,43,66,93,237,242],"gather":[8],"information":[9,45],"from":[10],"library":[11],"patrons":[12,28,48,109],"answer":[14],"the":[15,52,72,78,85,97,111,130,142,146,150,154,160,166,170,176,179,229,244,257],"questions":[16],"whether":[18],"real\u2010time":[19,208],"reference":[20,63,209],"services":[21,64,140,210],"(instant":[22],"messaging,":[23],"IM)":[24],"are":[25,33],"beneficial":[26],"and":[29,57,81,115,251],"how":[30,47,58],"valuable":[31,222],"they":[32,60],"fulfilling":[35],"their":[36],"task":[37],"needs.":[38],"was":[41],"designed":[42],"elicit":[44],"about":[46,149,207],"were":[49,65,119],"dealing":[50],"with":[51],"rapidly":[53],"changing":[54],"technological":[55],"environment,":[56],"helpful":[59],"felt":[61],"IM":[62,100,139,151,180,201,232],"them.":[67],"Design/methodology/approach":[68],"investigation":[70],"uses":[71],"technology":[73],"acceptance":[74,255],"model":[75,155,172],"(TAM)":[76],"as":[77],"basic":[79],"framework":[80],"extends":[82],"it":[83,219],"by":[84,215],"variable":[86],"perceived":[88,134],"relevance":[89],"(PR)":[90],"which":[91,203,234],"intends":[92],"extend":[94],"understanding":[95,225],"adoption":[98,177,198],"services.":[101],"sample":[103],"consisted":[104],"three":[106],"university":[107],"libraries'":[108],"on":[110],"basis":[112],"convenience,":[114],"323":[116],"usable":[117],"responses":[118],"obtained.":[120],"Findings":[121],"This":[122],"research":[123,187],"found":[124],"general":[125],"support":[126],"for":[127,145,223],"TAM.":[128],"Specifically,":[129],"findings":[131,184],"show":[132,168],"that":[133,169,211],"ease":[135],"use":[137],"key":[143],"factor":[144],"patrons'":[147,245],"attitudes":[148],"service.":[152,181],"Overall,":[153],"explained":[156],"58":[157],"percent":[158],"variance":[161],"in":[162],"behaviour":[163],"intention.":[164],"Thus,":[165],"results":[167],"proposed":[171],"does":[173],"satisfactorily":[174],"explain":[175],"Originality/value":[182],"provide":[188],"some":[189],"useful":[190],"insights":[191],"into":[192],"a":[193,248],"patron's":[194],"behavioural":[195],"intention":[196],"toward":[197],"an":[200],"service":[202],"will":[204,220],"stimulate":[205],"thought":[206],"could":[212],"be":[213,221],"offered":[214],"other":[216],"libraries.":[217],"And":[218],"better":[224],"factors":[227],"affecting":[228],"determinants":[230],"acceptance,":[233],"allows":[235],"libraries":[236],"devise":[238],"more":[239],"effective":[240],"approaches":[241],"improving":[243],"perceptions":[246],"target":[249],"system":[250],"thereby":[252],"boost":[253],"subsequent":[254],"system.":[258]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2020,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":2}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2016-06-24T00:00:00"}
