{"id":"https://openalex.org/W2047658299","doi":"https://doi.org/10.1080/02642069.2011.596536","title":"Service industries at a crossroads: some fragile assumptions and future challenges","display_name":"Service industries at a crossroads: some fragile assumptions and future challenges","publication_year":2011,"publication_date":"2011-08-19","ids":{"openalex":"https://openalex.org/W2047658299","doi":"https://doi.org/10.1080/02642069.2011.596536","mag":"2047658299"},"language":"en","primary_location":{"id":"doi:10.1080/02642069.2011.596536","doi":"https://doi.org/10.1080/02642069.2011.596536","is_oa":false,"landing_page_url":"https://doi.org/10.1080/02642069.2011.596536","pdf_url":null,"source":{"id":"https://openalex.org/S49331332","display_name":"Service Industries Journal","issn_l":"0264-2069","issn":["0264-2069","1743-9507"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Service Industries Journal","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5102768487","display_name":"Peter Daniels","orcid":"https://orcid.org/0000-0002-7216-8473","observed_orcids":["https://orcid.org/0000-0002-7216-8473"]},"institutions":[{"id":"https://openalex.org/I79619799","display_name":"University of Birmingham","ror":"https://ror.org/03angcq70","country_code":"GB","type":"education","lineage":["https://openalex.org/I79619799"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"P.W. Daniels","raw_affiliation_strings":["Services and Enterprise Research Unit, School of Geography, Earth and Environmental Sciences, University of Birmingham, Edgbaston, Birmingham, B15 2TT, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Services and Enterprise Research Unit, School of Geography, Earth and Environmental Sciences, University of Birmingham, Edgbaston, Birmingham, B15 2TT, UK","institution_ids":["https://openalex.org/I79619799"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5102768487"],"corresponding_institution_ids":["https://openalex.org/I79619799"],"apc_list":null,"apc_paid":null,"fwci":8.7078,"has_fulltext":false,"cited_by_count":21,"citation_normalized_percentile":{"value":0.96797513,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"32","issue":"4","first_page":"619","last_page":"639"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9887999892234802,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9887999892234802,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.0071000000461936,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11552","display_name":"Global trade, sustainability, and social impact","score":0.00039999998989515007,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-sector","display_name":"service sector","score":0.9819999933242798},{"id":"https://openalex.org/keywords/service-science","display_name":"service science","score":0.7630000114440918},{"id":"https://openalex.org/keywords/service-behavior","display_name":"service behavior","score":0.367000013589859}],"concepts":[{"id":"https://openalex.org/C2779708316","wikidata":"https://www.wikidata.org/wiki/Q901402","display_name":"Geographer","level":2,"score":0.9195504188537598},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6577767133712769},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6269021034240723},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.6078816056251526},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.5189087986946106},{"id":"https://openalex.org/C2778348673","wikidata":"https://www.wikidata.org/wiki/Q739302","display_name":"Production (economics)","level":2,"score":0.46351492404937744},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.44945353269577026},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4460561275482178},{"id":"https://openalex.org/C8795937","wikidata":"https://www.wikidata.org/wiki/Q11862829","display_name":"Discipline","level":2,"score":0.43641161918640137},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.34614014625549316},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3263291120529175},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.2978108823299408},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.28588470816612244},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2720496952533722},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.2546389102935791},{"id":"https://openalex.org/C26271046","wikidata":"https://www.wikidata.org/wiki/Q187097","display_name":"Economic geography","level":1,"score":0.19535833597183228},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.1440896987915039},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.08653953671455383},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.07436373829841614},{"id":"https://openalex.org/C139719470","wikidata":"https://www.wikidata.org/wiki/Q39680","display_name":"Macroeconomics","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1080/02642069.2011.596536","doi":"https://doi.org/10.1080/02642069.2011.596536","is_oa":false,"landing_page_url":"https://doi.org/10.1080/02642069.2011.596536","pdf_url":null,"source":{"id":"https://openalex.org/S49331332","display_name":"Service Industries Journal","issn_l":"0264-2069","issn":["0264-2069","1743-9507"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Service Industries Journal","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:taf:servic:v:32:y:2011:i:4:p:619-639","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1080/02642069.2011.596536","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:pure.atira.dk:openaire_cris_publications/8de3e72a-1262-41aa-af6b-8ca274732a20","doi":null,"is_oa":false,"landing_page_url":"https://research.birmingham.ac.uk/en/publications/8de3e72a-1262-41aa-af6b-8ca274732a20","pdf_url":null,"source":{"id":"https://openalex.org/S4306402634","display_name":"University of Birmingham Research Portal (University of Birmingham)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I79619799","host_organization_name":"University of Birmingham","host_organization_lineage":["https://openalex.org/I79619799"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Daniels, P 2012, 'Service industries at a crossroads: some fragile assumptions and future challenges', The Service Industries Journal, vol. 32, no. 4, pp. 619-639. https://doi.org/10.1080/02642069.2011.596536","raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":0.48510000109672546},{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.428600013256073}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":101,"referenced_works":["https://openalex.org/W74944854","https://openalex.org/W90395520","https://openalex.org/W118090825","https://openalex.org/W185800211","https://openalex.org/W220803378","https://openalex.org/W287264594","https://openalex.org/W304225884","https://openalex.org/W569611761","https://openalex.org/W571829664","https://openalex.org/W579713913","https://openalex.org/W584193641","https://openalex.org/W602329000","https://openalex.org/W618325695","https://openalex.org/W633904537","https://openalex.org/W637003487","https://openalex.org/W645295900","https://openalex.org/W1484964519","https://openalex.org/W1489457450","https://openalex.org/W1493031413","https://openalex.org/W1494738644","https://openalex.org/W1521562019","https://openalex.org/W1529839789","https://openalex.org/W1535551614","https://openalex.org/W1553291877","https://openalex.org/W1554164897","https://openalex.org/W1574067008","https://openalex.org/W1576278531","https://openalex.org/W1577812862","https://openalex.org/W1597654197","https://openalex.org/W1599137900","https://openalex.org/W1602254941","https://openalex.org/W1642600251","https://openalex.org/W1763119432","https://openalex.org/W1920728119","https://openalex.org/W1968062336","https://openalex.org/W1968302068","https://openalex.org/W1969997521","https://openalex.org/W1971588827","https://openalex.org/W1972031598","https://openalex.org/W1979075780","https://openalex.org/W1986342936","https://openalex.org/W1987203770","https://openalex.org/W1990178467","https://openalex.org/W2001835026","https://openalex.org/W2004199823","https://openalex.org/W2036998817","https://openalex.org/W2038405283","https://openalex.org/W2041909884","https://openalex.org/W2045424641","https://openalex.org/W2059447058","https://openalex.org/W2060501448","https://openalex.org/W2063462484","https://openalex.org/W2064675533","https://openalex.org/W2070649337","https://openalex.org/W2076880979","https://openalex.org/W2077109463","https://openalex.org/W2077148784","https://openalex.org/W2082373278","https://openalex.org/W2083674630","https://openalex.org/W2088652143","https://openalex.org/W2094856640","https://openalex.org/W2095687491","https://openalex.org/W2107117651","https://openalex.org/W2116284840","https://openalex.org/W2122858863","https://openalex.org/W2135182591","https://openalex.org/W2138764416","https://openalex.org/W2141188702","https://openalex.org/W2142353537","https://openalex.org/W2145216706","https://openalex.org/W2149227047","https://openalex.org/W2150167848","https://openalex.org/W2151517224","https://openalex.org/W2178659982","https://openalex.org/W2235096186","https://openalex.org/W2249692300","https://openalex.org/W2274717033","https://openalex.org/W2274851833","https://openalex.org/W2476587924","https://openalex.org/W2485968314","https://openalex.org/W2500513048","https://openalex.org/W2525718574","https://openalex.org/W2750231114","https://openalex.org/W2793085224","https://openalex.org/W2795664546","https://openalex.org/W2950592322","https://openalex.org/W3122143549","https://openalex.org/W3122172759","https://openalex.org/W3122970719","https://openalex.org/W3123547556","https://openalex.org/W3123576039","https://openalex.org/W3124566680","https://openalex.org/W3124614162","https://openalex.org/W3151058056","https://openalex.org/W3183220915","https://openalex.org/W4206025990","https://openalex.org/W4212786950","https://openalex.org/W4233606705","https://openalex.org/W4235797646","https://openalex.org/W4285719527","https://openalex.org/W4312238714"],"related_works":["https://openalex.org/W1975563991","https://openalex.org/W2062630773","https://openalex.org/W2093872864","https://openalex.org/W270780066","https://openalex.org/W1980699567","https://openalex.org/W1586107560","https://openalex.org/W362864491","https://openalex.org/W7217093554","https://openalex.org/W7035024228","https://openalex.org/W2917177700"],"abstract_inverted_index":{"Service":[0],"research":[1,73,88],"has":[2],"been":[3],"slowly":[4],"evolving":[5],"for":[6,71],"more":[7,29],"than":[8],"40":[9],"years.":[10],"At":[11],"the":[12,15,20,23,32,99,102,116],"start":[13],"of":[14,19,25,34,52,56,63,85,101,105,118],"twenty-first":[16],"century":[17],"some":[18],"assumptions":[21],"about":[22],"behaviour":[24],"services":[26,57,80],"have":[27],"become":[28],"fragile":[30],"in":[31,110],"context":[33],"increased":[35],"global":[36],"economic":[37,120],"dependencies":[38],"and":[39,92],"whether":[40],"it":[41],"is":[42,76],"now":[43],"realistic":[44],"to":[45,68],"treat":[46],"them":[47],"as":[48],"a":[49,64,72,86],"discrete":[50],"set":[51],"activities.":[53],"The":[54,83],"embedding":[55],"into":[58],"seamless":[59],"production":[60],"chains":[61],"characteristic":[62],"\u2018manuservice\u2019":[65],"economy":[66],"points":[67],"new":[69,103],"challenges":[70],"agenda":[74,89],"that":[75],"less":[77],"focused":[78],"on":[79],"per":[81],"se.":[82],"components":[84],"possible":[87],"are":[90,113],"many":[91],"varied,":[93],"reflecting":[94],"different":[95],"disciplinary":[96],"priorities":[97],"or":[98],"rise":[100],"field":[104],"service":[106],"science.":[107],"Those":[108],"outlined":[109],"this":[111],"paper":[112],"offered":[114],"from":[115],"perspective":[117],"an":[119],"geographer.":[121]},"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":2},{"year":2014,"cited_by_count":4},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":2}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}
