{"id":"https://openalex.org/W2043036248","doi":"https://doi.org/10.1287/inte.26.3.1","title":"Simulation Modeling for Process Reengineering in the Telecommunications Industry","display_name":"Simulation Modeling for Process Reengineering in the Telecommunications Industry","publication_year":1996,"publication_date":"1996-06-01","ids":{"openalex":"https://openalex.org/W2043036248","doi":"https://doi.org/10.1287/inte.26.3.1","mag":"2043036248"},"language":"en","primary_location":{"id":"doi:10.1287/inte.26.3.1","doi":"https://doi.org/10.1287/inte.26.3.1","is_oa":false,"landing_page_url":"https://doi.org/10.1287/inte.26.3.1","pdf_url":null,"source":{"id":"https://openalex.org/S140455145","display_name":"INFORMS Journal on Applied Analytics","issn_l":"0092-2102","issn":["0092-2102","1526-551X","2644-0865","2644-0873"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-20","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Interfaces","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100647018","display_name":"Young-Ho Lee","orcid":"https://orcid.org/0000-0002-2875-2517","observed_orcids":["https://orcid.org/0000-0002-2875-2517"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Youngho Lee","raw_affiliation_strings":["U S WEST Advanced Technologies, Applied Research, 4001 Discovery Drive, Boulder, Colorado 80303"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"U S WEST Advanced Technologies, Applied Research, 4001 Discovery Drive, Boulder, Colorado 80303","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5008139680","display_name":"Amie J. Elcan","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Amie Elcan","raw_affiliation_strings":["U S WEST Advanced Technologies, Applied Research, 4001 Discovery Drive, Boulder, Colorado 80303"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"U S WEST Advanced Technologies, Applied Research, 4001 Discovery Drive, Boulder, Colorado 80303","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":5.9867,"has_fulltext":false,"cited_by_count":40,"citation_normalized_percentile":{"value":0.95739348,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":87,"max":93},"biblio":{"volume":"26","issue":"3","first_page":"1","last_page":"9"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.7666000127792358,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.7666000127792358,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11195","display_name":"Simulation Techniques and Applications","score":0.15309999883174896,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11810","display_name":"Complex Systems and Decision Making","score":0.02199999988079071,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/process-reengineering","display_name":"process reengineering","score":0.9829999804496765},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.7139999866485596},{"id":"https://openalex.org/keywords/cost-effectiveness","display_name":"cost-effectiveness","score":0.6800000071525574},{"id":"https://openalex.org/keywords/staffing-levels","display_name":"staffing levels","score":0.6759999990463257},{"id":"https://openalex.org/keywords/error-rate","display_name":"error rate","score":0.9139999747276306}],"concepts":[{"id":"https://openalex.org/C29143872","wikidata":"https://www.wikidata.org/wiki/Q876690","display_name":"Business process reengineering","level":3,"score":0.9265861511230469},{"id":"https://openalex.org/C2777512617","wikidata":"https://www.wikidata.org/wiki/Q1783605","display_name":"Staffing","level":2,"score":0.6397841572761536},{"id":"https://openalex.org/C158739034","wikidata":"https://www.wikidata.org/wiki/Q1907114","display_name":"Metropolitan area","level":2,"score":0.6163564324378967},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5710086822509766},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5512056946754456},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5015091896057129},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.48836252093315125},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.44079458713531494},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.4168650507926941},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.3863116204738617},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.37595033645629883},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.25886061787605286},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.1648590862751007},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0926569402217865},{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1287/inte.26.3.1","doi":"https://doi.org/10.1287/inte.26.3.1","is_oa":false,"landing_page_url":"https://doi.org/10.1287/inte.26.3.1","pdf_url":null,"source":{"id":"https://openalex.org/S140455145","display_name":"INFORMS Journal on Applied Analytics","issn_l":"0092-2102","issn":["0092-2102","1526-551X","2644-0865","2644-0873"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-20","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Interfaces","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.7207000255584717,"id":"https://metadata.un.org/sdg/9"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":1,"referenced_works":["https://openalex.org/W101223594"],"related_works":["https://openalex.org/W1587113635","https://openalex.org/W4253696872","https://openalex.org/W2249375738","https://openalex.org/W2322555275","https://openalex.org/W1780818774","https://openalex.org/W2007339546","https://openalex.org/W655337110","https://openalex.org/W2152214162","https://openalex.org/W7170701936","https://openalex.org/W1878526362"],"abstract_inverted_index":{"Motivated":[0],"by":[1],"technological":[2],"innovation":[3],"and":[4,25,50,77,90],"increasingly":[5],"competitive":[6],"markets,":[7],"U":[8,35,93],"S":[9,36,94],"WEST":[10,37,95],"Communications":[11],"has":[12,40],"been":[13],"reengineering":[14,53,107],"its":[15,114],"core":[16],"service":[17,43,82],"processes":[18],"to":[19,104],"improve":[20],"customer":[21],"loyalty,":[22],"cost":[23],"effectiveness,":[24],"efficiency":[26],"of":[27,66,80,88,100],"services.":[28],"The":[29],"operations":[30],"research":[31],"modeling":[32,103],"group":[33],"at":[34],"Advanced":[38],"Technologies":[39],"developed":[41],"a":[42,58],"process":[44,52,70,102,106],"simulation":[45],"model":[46],"that":[47],"identifies":[48],"where":[49],"when":[51],"efforts":[54],"should":[55],"occur.":[56],"In":[57],"successful":[59],"implementation,":[60],"we":[61],"analyzed":[62],"the":[63,74,81,85],"quantitative":[64],"impact":[65],"changes":[67],"in":[68,84,108,113],"key":[69],"parameters,":[71],"such":[72],"as":[73],"error":[75],"rate":[76],"staffing":[78],"level":[79],"center,":[83],"metropolitan":[86,111],"area":[87],"Minneapolis":[89],"St.":[91],"Paul.":[92],"is":[96],"deploying":[97],"an":[98],"outgrowth":[99],"this":[101],"support":[105],"other":[109],"major":[110],"areas":[112],"14-state":[115],"region.":[116]},"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2014,"cited_by_count":1}],"updated_date":"2026-11-12T12:28:57.059296","created_date":"2016-06-24T00:00:00"}