{"id":"https://openalex.org/W2042864962","doi":"https://doi.org/10.1109/soli.2013.6611453","title":"The Dialog manager a system for managing procedural knowledge","display_name":"The Dialog manager a system for managing procedural knowledge","publication_year":2013,"publication_date":"2013-07-01","ids":{"openalex":"https://openalex.org/W2042864962","doi":"https://doi.org/10.1109/soli.2013.6611453","mag":"2042864962"},"language":"en","primary_location":{"id":"doi:10.1109/soli.2013.6611453","doi":"https://doi.org/10.1109/soli.2013.6611453","is_oa":false,"landing_page_url":"https://doi.org/10.1109/soli.2013.6611453","pdf_url":null,"source":{"id":"https://openalex.org/S4363608011","display_name":"IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5065671490","display_name":"Rangachari Anand","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]},{"id":"https://openalex.org/I4210114115","display_name":"IBM Research - Thomas J. Watson Research Center","ror":"https://ror.org/0265w5591","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Rangachari Anand","raw_affiliation_strings":["IBM Research, NY, USA","IBM Research, Yorktown Heights,, NY, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM Research, NY, USA","institution_ids":["https://openalex.org/I1341412227"]},{"raw_affiliation_string":"IBM Research, Yorktown Heights,, NY, USA","institution_ids":["https://openalex.org/I1341412227","https://openalex.org/I4210114115"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5091489788","display_name":"Juhnyoung Lee","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]},{"id":"https://openalex.org/I4210114115","display_name":"IBM Research - Thomas J. Watson Research Center","ror":"https://ror.org/0265w5591","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Juhnyoung Lee","raw_affiliation_strings":["IBM Research, NY, USA","IBM Research, Yorktown Heights,, NY, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM Research, NY, USA","institution_ids":["https://openalex.org/I1341412227"]},{"raw_affiliation_string":"IBM Research, Yorktown Heights,, NY, USA","institution_ids":["https://openalex.org/I1341412227","https://openalex.org/I4210114115"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5045234605","display_name":"Kohtaroh Miyamoto","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210145865","display_name":"IBM Research - Tokyo","ror":"https://ror.org/04915qk43","country_code":"JP","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115","https://openalex.org/I4210145865"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Kohtaroh Miyamoto","raw_affiliation_strings":["IBM Research-Tokyo, Tokyo, Japan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM Research-Tokyo, Tokyo, Japan","institution_ids":["https://openalex.org/I4210145865"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5045845897","display_name":"Lijun Mei","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210126794","display_name":"IBM Research (China)","ror":"https://ror.org/02yg1pf55","country_code":"CN","type":"company","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115","https://openalex.org/I4210126794"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Lijun Mei","raw_affiliation_strings":["IBM Research, Beijing, China","IBM Research China Beijing, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM Research, Beijing, China","institution_ids":["https://openalex.org/I4210126794"]},{"raw_affiliation_string":"IBM Research China Beijing, China","institution_ids":["https://openalex.org/I4210126794"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5067376482","display_name":"Qicheng Li","orcid":"https://orcid.org/0000-0002-1592-2783","observed_orcids":["https://orcid.org/0000-0002-1592-2783","https://orcid.org/0009-0007-0453-4586"]},"institutions":[{"id":"https://openalex.org/I4210126794","display_name":"IBM Research (China)","ror":"https://ror.org/02yg1pf55","country_code":"CN","type":"company","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115","https://openalex.org/I4210126794"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Qicheng Li","raw_affiliation_strings":["IBM Research, Beijing, China","IBM Research China Beijing, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM Research, Beijing, China","institution_ids":["https://openalex.org/I4210126794"]},{"raw_affiliation_string":"IBM Research China Beijing, China","institution_ids":["https://openalex.org/I4210126794"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.4011,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.90196078,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"8","issue":null,"first_page":"430","last_page":"435"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.27320000529289246,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.27320000529289246,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.07940000295639038,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14246","display_name":"E-Learning and Knowledge Management","score":0.05730000138282776,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/dialogue-manager","display_name":"dialogue manager","score":0.921999990940094},{"id":"https://openalex.org/keywords/knowledge-capture","display_name":"knowledge capture","score":0.628000020980835},{"id":"https://openalex.org/keywords/knowledge-dissemination","display_name":"knowledge dissemination","score":0.675000011920929},{"id":"https://openalex.org/keywords/conversation-management","display_name":"conversation management","score":0.6700000166893005},{"id":"https://openalex.org/keywords/interactive-guide","display_name":"interactive guide","score":0.5979999899864197},{"id":"https://openalex.org/keywords/visual-knowledge-representation","display_name":"visual knowledge representation","score":0.765999972820282},{"id":"https://openalex.org/keywords/content-management-systems","display_name":"content management systems","score":0.8870000243186951},{"id":"https://openalex.org/keywords/it-service-delivery","display_name":"IT service delivery","score":0.6019999980926514},{"id":"https://openalex.org/keywords/enterprise-knowledge-management","display_name":"enterprise knowledge management","score":0.6079999804496765}],"concepts":[{"id":"https://openalex.org/C173853756","wikidata":"https://www.wikidata.org/wiki/Q86915","display_name":"Dialog box","level":2,"score":0.8086540102958679},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6715387105941772},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.624387264251709},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4669206142425537},{"id":"https://openalex.org/C2777200299","wikidata":"https://www.wikidata.org/wiki/Q52943","display_name":"Conversation","level":2,"score":0.45531758666038513},{"id":"https://openalex.org/C70388272","wikidata":"https://www.wikidata.org/wiki/Q5968558","display_name":"IBM","level":2,"score":0.4434203505516052},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.42789414525032043},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.15763729810714722},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C171250308","wikidata":"https://www.wikidata.org/wiki/Q11468","display_name":"Nanotechnology","level":1,"score":0.0},{"id":"https://openalex.org/C192562407","wikidata":"https://www.wikidata.org/wiki/Q228736","display_name":"Materials science","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/soli.2013.6611453","doi":"https://doi.org/10.1109/soli.2013.6611453","is_oa":false,"landing_page_url":"https://doi.org/10.1109/soli.2013.6611453","pdf_url":null,"source":{"id":"https://openalex.org/S4363608011","display_name":"IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":14,"referenced_works":["https://openalex.org/W1530023630","https://openalex.org/W1564332363","https://openalex.org/W1588112552","https://openalex.org/W1708874574","https://openalex.org/W1987429368","https://openalex.org/W2030823974","https://openalex.org/W2110500919","https://openalex.org/W2118639955","https://openalex.org/W2120284067","https://openalex.org/W2121516411","https://openalex.org/W2124991404","https://openalex.org/W2164244929","https://openalex.org/W2296400517","https://openalex.org/W4233316080"],"related_works":["https://openalex.org/W2333092764","https://openalex.org/W4250296147","https://openalex.org/W3159039415","https://openalex.org/W7096294662","https://openalex.org/W35021547","https://openalex.org/W2252951946","https://openalex.org/W3015935098","https://openalex.org/W7098617070","https://openalex.org/W2184442120","https://openalex.org/W7055834797"],"abstract_inverted_index":{"The":[0,28,60,121,182],"Dialog":[1,29,61,122,140,234],"Manager":[2,30,62,123,141,235],"is":[3,20,142,236],"a":[4,40,50,78,91,106,192],"conversational":[5],"web-based":[6],"tool":[7,202],"that":[8,71,96,197,210],"helps":[9,31],"organizations":[10],"manage":[11],"procedural":[12,18,58,64,118,245],"knowledge.":[13,59],"In":[14,46],"the":[15,67,100,115,128,139,168,177,180,201,214,217,220,228,233,248],"modern":[16],"enterprise,":[17],"knowledge":[19,65,80,119,246],"of":[21,33,44,69,103,117,133,179,205,216,223,230,244],"particular":[22],"importance":[23],"for":[24,146,153],"service":[25,158],"delivery":[26],"organizations.":[27],"standardization":[32],"operating":[34],"procedures":[35],"in":[36,66,105,157,191,227,247],"order":[37],"to":[38,53,171,173,203,207,240],"deliver":[39],"consistently":[41],"high":[42],"level":[43],"service.":[45],"turn,":[47],"it":[48,113,211],"provides":[49,90],"systematic":[51],"approach":[52],"capturing,":[54],"managing":[55,148],"and":[56,82,98,149,166,190,209],"disseminating":[57],"captures":[63],"form":[68],"dialogs":[70],"serve":[72],"as":[73],"interactive":[74],"guides":[75],"by":[76,176,188],"offering":[77],"visual":[79],"representation":[81],"an":[83],"integrated":[84],"content":[85],"management":[86,94],"system.":[87],"It":[88],"also":[89],"sophisticated":[92],"conversation":[93],"mechanism":[95],"records":[97],"manages":[99],"activation":[101],"status":[102],"nodes":[104],"conversation.":[107],"With":[108],"advanced":[109],"question":[110],"selection":[111],"algorithms,":[112],"makes":[114],"performance":[116],"effective.":[120],"has":[124,184,225],"been":[125,185,226],"piloted":[126],"with":[127],"Application":[129],"Management":[130],"Services":[131],"practice":[132],"IBM":[134],"Global":[135],"Business":[136],"Services.":[137],"Currently,":[138],"being":[143],"used":[144],"primarily":[145],"teams":[147],"supporting":[150],"software":[151],"applications":[152],"large":[154],"enterprise":[155],"customers":[156],"engagements.":[159],"We":[160,195],"currently":[161],"have":[162],"several":[163,174],"hundred":[164],"users":[165,189],"expect":[167],"user":[169],"population":[170],"grow":[172],"thousand":[175],"end":[178],"year.":[181],"system":[183],"received":[186],"enthusiastically":[187],"recent":[193],"survey.":[194],"found":[196,200],"over":[198],"70%":[199],"be":[204],"value":[206],"them":[208],"significantly":[212],"improves":[213],"productivity":[215],"practitioners.":[218],"While":[219],"initial":[221],"area":[222,229],"deployment":[224],"IT":[231],"services,":[232],"equally":[237],"well":[238],"suited":[239],"handling":[241],"all":[242],"kinds":[243],"enterprise.":[249]},"counts_by_year":[{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}
