{"id":"https://openalex.org/W2040745949","doi":"https://doi.org/10.1057/palgrave.dbm.3240219","title":"Scoring Points: How Tesco is Winning Customer Loyalty","display_name":"Scoring Points: How Tesco is Winning Customer Loyalty","publication_year":2003,"publication_date":"2003-12-01","ids":{"openalex":"https://openalex.org/W2040745949","doi":"https://doi.org/10.1057/palgrave.dbm.3240219","mag":"2040745949"},"language":"en","primary_location":{"id":"doi:10.1057/palgrave.dbm.3240219","doi":"https://doi.org/10.1057/palgrave.dbm.3240219","is_oa":true,"landing_page_url":"https://doi.org/10.1057/palgrave.dbm.3240219","pdf_url":"https://link.springer.com/content/pdf/10.1057/palgrave.dbm.3240219.pdf","source":{"id":"https://openalex.org/S4210207324","display_name":"Journal of Database Marketing & Customer Strategy Management","issn_l":"1741-2439","issn":["1741-2439","1741-2447"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","cwts-core"],"host_organization":"https://openalex.org/P4310319703","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319703","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Palgrave Macmillan","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Database Marketing & Customer Strategy Management","raw_type":"journal-article"},"volume":null,"type":"book-review","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://link.springer.com/content/pdf/10.1057/palgrave.dbm.3240219.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5025243094","display_name":"Merlin Stone","orcid":"https://orcid.org/0000-0003-4687-0629","observed_orcids":["https://orcid.org/0000-0003-4687-0629"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Merlin Stone","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5025243094"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":55,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":"11","issue":"2","first_page":"185","last_page":"187"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9312000274658203,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9312000274658203,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.03739999979734421,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.012400000356137753,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.921999990940094},{"id":"https://openalex.org/keywords/tesco","display_name":"Tesco","score":0.9330000281333923},{"id":"https://openalex.org/keywords/loyalty-programs","display_name":"loyalty programs","score":0.746999979019165},{"id":"https://openalex.org/keywords/points-based-rewards","display_name":"points-based rewards","score":0.5059999823570251},{"id":"https://openalex.org/keywords/supermarket-retailing","display_name":"supermarket retail","score":0.5299999713897705},{"id":"https://openalex.org/keywords/customer-retention","display_name":"customer retention","score":0.7120000123977661}],"concepts":[{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.8260854482650757},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7045555114746094},{"id":"https://openalex.org/C536005652","wikidata":"https://www.wikidata.org/wiki/Q677073","display_name":"Direct marketing","level":2,"score":0.6755225658416748},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.5909454226493835},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5308452844619751},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.5050857663154602},{"id":"https://openalex.org/C2985066332","wikidata":"https://www.wikidata.org/wiki/Q556441","display_name":"Customer value","level":3,"score":0.45539870858192444},{"id":"https://openalex.org/C2993429387","wikidata":"https://www.wikidata.org/wiki/Q1060653","display_name":"Customer care","level":2,"score":0.4468093812465668},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.4286201298236847},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.10399073362350464},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.0808553695678711},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C31170391","wikidata":"https://www.wikidata.org/wiki/Q188619","display_name":"Hierarchy","level":2,"score":0.0},{"id":"https://openalex.org/C34447519","wikidata":"https://www.wikidata.org/wiki/Q179522","display_name":"Market economy","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1057/palgrave.dbm.3240219","doi":"https://doi.org/10.1057/palgrave.dbm.3240219","is_oa":true,"landing_page_url":"https://doi.org/10.1057/palgrave.dbm.3240219","pdf_url":"https://link.springer.com/content/pdf/10.1057/palgrave.dbm.3240219.pdf","source":{"id":"https://openalex.org/S4210207324","display_name":"Journal of Database Marketing & Customer Strategy Management","issn_l":"1741-2439","issn":["1741-2439","1741-2447"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","cwts-core"],"host_organization":"https://openalex.org/P4310319703","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319703","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Palgrave Macmillan","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Database Marketing & Customer Strategy Management","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1057/palgrave.dbm.3240219","doi":"https://doi.org/10.1057/palgrave.dbm.3240219","is_oa":true,"landing_page_url":"https://doi.org/10.1057/palgrave.dbm.3240219","pdf_url":"https://link.springer.com/content/pdf/10.1057/palgrave.dbm.3240219.pdf","source":{"id":"https://openalex.org/S4210207324","display_name":"Journal of Database Marketing & Customer Strategy Management","issn_l":"1741-2439","issn":["1741-2439","1741-2447"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","cwts-core"],"host_organization":"https://openalex.org/P4310319703","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319703","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Palgrave Macmillan","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Database Marketing & Customer Strategy Management","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2040745949.pdf","grobid_xml":"https://content.openalex.org/works/W2040745949.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2035058127","https://openalex.org/W4248140196","https://openalex.org/W2044547479","https://openalex.org/W2053522277","https://openalex.org/W641878908","https://openalex.org/W4299816158","https://openalex.org/W4301358543","https://openalex.org/W4230877892","https://openalex.org/W3213693530","https://openalex.org/W6922355781"],"abstract_inverted_index":null,"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":13},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":2}],"updated_date":"2026-10-28T10:33:24.094632","created_date":"2016-06-24T00:00:00"}