{"id":"https://openalex.org/W2036613129","doi":"https://doi.org/10.1080/02642069.2010.545389","title":"Multiple stakeholders and middle managers: the role of the hotel financial controller","display_name":"Multiple stakeholders and middle managers: the role of the hotel financial controller","publication_year":2011,"publication_date":"2011-02-10","ids":{"openalex":"https://openalex.org/W2036613129","doi":"https://doi.org/10.1080/02642069.2010.545389","mag":"2036613129"},"language":"en","primary_location":{"id":"doi:10.1080/02642069.2010.545389","doi":"https://doi.org/10.1080/02642069.2010.545389","is_oa":false,"landing_page_url":"https://doi.org/10.1080/02642069.2010.545389","pdf_url":null,"source":{"id":"https://openalex.org/S49331332","display_name":"Service Industries Journal","issn_l":"0264-2069","issn":["0264-2069","1743-9507"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Service Industries Journal","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://radar.brookes.ac.uk/radar/items/12751f16-3b26-57b9-211f-67a39acfaad4/1/","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5057710833","display_name":"Cathy Burgess","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I124261462","display_name":"Oxford Brookes University","ror":"https://ror.org/04v2twj65","country_code":"GB","type":"education","lineage":["https://openalex.org/I124261462"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Cathy Burgess","raw_affiliation_strings":["Hospitality, Leisure and Tourism Management, Oxford Brookes University, Gipsy Lane, Oxford, OX3 0BP, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Hospitality, Leisure and Tourism Management, Oxford Brookes University, Gipsy Lane, Oxford, OX3 0BP, UK","institution_ids":["https://openalex.org/I124261462"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5057710833"],"corresponding_institution_ids":["https://openalex.org/I124261462"],"apc_list":null,"apc_paid":null,"fwci":0.982,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":{"value":0.87280663,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":96},"biblio":{"volume":"32","issue":"1","first_page":"151","last_page":"169"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12815","display_name":"Management and Organizational Practices","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12751","display_name":"Leadership and Management in Organizations","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/middle-managers","display_name":"middle managers","score":0.9340000152587891},{"id":"https://openalex.org/keywords/stakeholder-management","display_name":"stakeholder management","score":0.8420000076293945},{"id":"https://openalex.org/keywords/corporate-entrepreneurship","display_name":"corporate entrepreneurship","score":0.7879999876022339},{"id":"https://openalex.org/keywords/corporate-strategic-planning","display_name":"corporate strategic planning","score":0.7599999904632568},{"id":"https://openalex.org/keywords/hotel-industry","display_name":"hotel industry","score":0.43299999833106995},{"id":"https://openalex.org/keywords/financial-personnel","display_name":"financial personnel","score":0.44600000977516174}],"concepts":[{"id":"https://openalex.org/C160682292","wikidata":"https://www.wikidata.org/wiki/Q999897","display_name":"Middle management","level":2,"score":0.7915366888046265},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7703070640563965},{"id":"https://openalex.org/C122637931","wikidata":"https://www.wikidata.org/wiki/Q118084","display_name":"Unit (ring theory)","level":2,"score":0.584952712059021},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4910612106323242},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.4762692153453827},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.4603438675403595},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.42808467149734497},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.16053739190101624},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.1420973241329193},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.08998510241508484},{"id":"https://openalex.org/C145420912","wikidata":"https://www.wikidata.org/wiki/Q853077","display_name":"Mathematics education","level":1,"score":0.0},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1080/02642069.2010.545389","doi":"https://doi.org/10.1080/02642069.2010.545389","is_oa":false,"landing_page_url":"https://doi.org/10.1080/02642069.2010.545389","pdf_url":null,"source":{"id":"https://openalex.org/S49331332","display_name":"Service Industries Journal","issn_l":"0264-2069","issn":["0264-2069","1743-9507"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Service Industries Journal","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:taf:servic:v:32:y:2010:i:1:p:151-169","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1080/02642069.2010.545389","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:tle:12751f16-3b26-57b9-211f-67a39acfaad4:afee126f-04b2-41a9-a6dd-b29b7c6c20ab:1","doi":null,"is_oa":true,"landing_page_url":"https://radar.brookes.ac.uk/radar/items/12751f16-3b26-57b9-211f-67a39acfaad4/1/","pdf_url":null,"source":{"id":"https://openalex.org/S4306400541","display_name":"Radar (Oxford Brookes University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I124261462","host_organization_name":"Oxford Brookes University","host_organization_lineage":["https://openalex.org/I124261462"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Multiple stakeholders and middle managers: the role of the hotel financial controller","raw_type":"journal article"},{"id":"pmh:tle:12751f16-3b26-57b9-211f-67a39acfaad4:b4ef9587-4603-18f8-a471-bb20511f0ad9:1","doi":null,"is_oa":true,"landing_page_url":"https://radar.brookes.ac.uk/radar/items/12751f16-3b26-57b9-211f-67a39acfaad4/1","pdf_url":null,"source":{"id":"https://openalex.org/S4306400541","display_name":"Radar (Oxford Brookes University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I124261462","host_organization_name":"Oxford Brookes University","host_organization_lineage":["https://openalex.org/I124261462"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"The Service Industries Journal","raw_type":"article"}],"best_oa_location":{"id":"pmh:tle:12751f16-3b26-57b9-211f-67a39acfaad4:afee126f-04b2-41a9-a6dd-b29b7c6c20ab:1","doi":null,"is_oa":true,"landing_page_url":"https://radar.brookes.ac.uk/radar/items/12751f16-3b26-57b9-211f-67a39acfaad4/1/","pdf_url":null,"source":{"id":"https://openalex.org/S4306400541","display_name":"Radar (Oxford Brookes University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I124261462","host_organization_name":"Oxford Brookes University","host_organization_lineage":["https://openalex.org/I124261462"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Multiple stakeholders and middle managers: the role of the hotel financial controller","raw_type":"journal article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":83,"referenced_works":["https://openalex.org/W12393111","https://openalex.org/W96287853","https://openalex.org/W236564466","https://openalex.org/W571493980","https://openalex.org/W633769060","https://openalex.org/W643438459","https://openalex.org/W1482885921","https://openalex.org/W1502872539","https://openalex.org/W1505999675","https://openalex.org/W1511099963","https://openalex.org/W1530882153","https://openalex.org/W1548953568","https://openalex.org/W1555931837","https://openalex.org/W1581906677","https://openalex.org/W1603746823","https://openalex.org/W1678912940","https://openalex.org/W1874503206","https://openalex.org/W1952263902","https://openalex.org/W1966216031","https://openalex.org/W1968138386","https://openalex.org/W1969511966","https://openalex.org/W1970805865","https://openalex.org/W1982244435","https://openalex.org/W1990986811","https://openalex.org/W1992179596","https://openalex.org/W1992803365","https://openalex.org/W1996274686","https://openalex.org/W1997795611","https://openalex.org/W2001310163","https://openalex.org/W2005725439","https://openalex.org/W2014409706","https://openalex.org/W2017364550","https://openalex.org/W2017823990","https://openalex.org/W2020423957","https://openalex.org/W2023239132","https://openalex.org/W2031579054","https://openalex.org/W2040627137","https://openalex.org/W2047735993","https://openalex.org/W2047895656","https://openalex.org/W2047923516","https://openalex.org/W2052672573","https://openalex.org/W2053175937","https://openalex.org/W2053611676","https://openalex.org/W2060652087","https://openalex.org/W2068155429","https://openalex.org/W2069298582","https://openalex.org/W2073560293","https://openalex.org/W2077363686","https://openalex.org/W2082579160","https://openalex.org/W2089087592","https://openalex.org/W2090501743","https://openalex.org/W2092169383","https://openalex.org/W2103408546","https://openalex.org/W2108546359","https://openalex.org/W2118280621","https://openalex.org/W2120634978","https://openalex.org/W2122622196","https://openalex.org/W2145088219","https://openalex.org/W2150808789","https://openalex.org/W2172034590","https://openalex.org/W2172172133","https://openalex.org/W2183857125","https://openalex.org/W2330493248","https://openalex.org/W2494193089","https://openalex.org/W2500959406","https://openalex.org/W2501811094","https://openalex.org/W2504964726","https://openalex.org/W2585358978","https://openalex.org/W2591822416","https://openalex.org/W2623470732","https://openalex.org/W2739543104","https://openalex.org/W2904699397","https://openalex.org/W2904920205","https://openalex.org/W2905288053","https://openalex.org/W2973547715","https://openalex.org/W3130576010","https://openalex.org/W4230526106","https://openalex.org/W4233976503","https://openalex.org/W4241257727","https://openalex.org/W4250700903","https://openalex.org/W4251546672","https://openalex.org/W4285719527","https://openalex.org/W4383905719"],"related_works":["https://openalex.org/W2016085655","https://openalex.org/W7114947593","https://openalex.org/W2029163111","https://openalex.org/W2735584102","https://openalex.org/W2129417341","https://openalex.org/W2015193506","https://openalex.org/W4255105456","https://openalex.org/W4391096990","https://openalex.org/W3116976958","https://openalex.org/W3042905902"],"abstract_inverted_index":{"This":[0],"article":[1],"explores":[2],"the":[3,7,16,59,70,95,100],"key":[4],"characteristics":[5],"of":[6,13,38,64,72],"specific":[8],"stakeholders":[9],"for":[10,58],"one":[11],"type":[12],"middle":[14,39,79],"manager,":[15],"hotel":[17],"financial":[18,24],"controller.":[19],"Eleven":[20],"semi-structured":[21],"interviews":[22],"among":[23],"personnel":[25],"showed":[26],"that":[27],"although":[28],"some":[29],"owners":[30],"require":[31],"on-going":[32],"profits":[33],"and":[34,48,56,66,89,97,110],"have":[35],"high":[36],"expectations":[37],"managers,":[40],"others":[41],"may":[42],"take":[43,82],"a":[44,62,83],"more":[45,107],"long-term":[46],"view":[47],"be":[49],"less":[50],"demanding.":[51],"Head":[52],"offices":[53],"provide":[54],"systems":[55],"services":[57],"unit,":[60],"but":[61,103],"lack":[63],"efficiency":[65],"strategic":[67,92],"planning":[68],"affects":[69],"ability":[71],"managers":[73],"to":[74],"do":[75],"their":[76],"job.":[77],"The":[78],"manager":[80],"must":[81],"proactive":[84],"intrapreneurial":[85],"approach":[86],"in":[87,98,104],"communicating":[88],"implementing":[90],"corporate":[91],"decisions":[93],"within":[94],"unit":[96],"managing":[99],"multiple":[101],"stakeholders,":[102],"return":[105],"requires":[106],"guidance,":[108],"resources":[109],"support":[111],"from":[112],"senior":[113],"management.":[114]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":2},{"year":2012,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2016-06-24T00:00:00"}