{"id":"https://openalex.org/W2033503548","doi":"https://doi.org/10.1287/serv.1.1.56","title":"The Consequences of Information Overload in Knowledge Based Service Economies: An Empirical Research Conducted in Geneva","display_name":"The Consequences of Information Overload in Knowledge Based Service Economies: An Empirical Research Conducted in Geneva","publication_year":2009,"publication_date":"2009-03-01","ids":{"openalex":"https://openalex.org/W2033503548","doi":"https://doi.org/10.1287/serv.1.1.56","mag":"2033503548"},"language":"en","primary_location":{"id":"doi:10.1287/serv.1.1.56","doi":"https://doi.org/10.1287/serv.1.1.56","is_oa":false,"landing_page_url":"https://doi.org/10.1287/serv.1.1.56","pdf_url":null,"source":{"id":"https://openalex.org/S2764807039","display_name":"Service Science","issn_l":"2164-3962","issn":["2164-3962","2164-3970"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Service Science","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5055664424","display_name":"Magali Dubosson","orcid":"https://orcid.org/0000-0002-1521-6483","observed_orcids":["https://orcid.org/0000-0002-1521-6483"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Magali Dubosson","raw_affiliation_strings":["Haute Ecole de Gestion de Gen\u00e8ve, 7, rte de Drize, 1227 Carouge, Switzerland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Haute Ecole de Gestion de Gen\u00e8ve, 7, rte de Drize, 1227 Carouge, Switzerland","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5103168573","display_name":"Emmanuel Fragni\u00e8re","orcid":"https://orcid.org/0000-0001-5373-9720","observed_orcids":["https://orcid.org/0000-0001-5373-9720"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Emmanuel Fragniere","raw_affiliation_strings":["Haute Ecole de Gestion de Gen\u00e8ve and University of Bath, 7, rte de Drize, 1227 Carouge, Switzerland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Haute Ecole de Gestion de Gen\u00e8ve and University of Bath, 7, rte de Drize, 1227 Carouge, Switzerland","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.0736,"has_fulltext":false,"cited_by_count":12,"citation_normalized_percentile":{"value":0.81532329,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":87,"max":95},"biblio":{"volume":"1","issue":"1","first_page":"56","last_page":"62"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13066","display_name":"Information Society and Technology Trends","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/3300","display_name":"General Social Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13204","display_name":"Competitive and Knowledge Intelligence","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/information-overload","display_name":"information overload","score":1.0},{"id":"https://openalex.org/keywords/public-perception","display_name":"public perception","score":0.7310000061988831},{"id":"https://openalex.org/keywords/information-pollution","display_name":"information pollution","score":0.8460000157356262},{"id":"https://openalex.org/keywords/information-utility","display_name":"information utility","score":0.7670000195503235},{"id":"https://openalex.org/keywords/company-efficiency","display_name":"company efficiency","score":0.7860000133514404},{"id":"https://openalex.org/keywords/geneva","display_name":"Geneva","score":0.9369999766349792}],"concepts":[{"id":"https://openalex.org/C186625053","wikidata":"https://www.wikidata.org/wiki/Q1130191","display_name":"Information overload","level":2,"score":0.8553297519683838},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6722133755683899},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.6014657616615295},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.587792694568634},{"id":"https://openalex.org/C39896193","wikidata":"https://www.wikidata.org/wiki/Q380344","display_name":"Descriptive statistics","level":2,"score":0.5500230193138123},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.4971785843372345},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.4744357168674469},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.44911184906959534},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.43200910091400146},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.42818671464920044},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.41425979137420654},{"id":"https://openalex.org/C142546437","wikidata":"https://www.wikidata.org/wiki/Q2661195","display_name":"Descriptive research","level":2,"score":0.41055041551589966},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.40506213903427124},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.28173166513442993},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.2353891134262085},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.23147782683372498},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.2212083637714386},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.15823540091514587},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.12988430261611938},{"id":"https://openalex.org/C99454951","wikidata":"https://www.wikidata.org/wiki/Q932068","display_name":"Environmental health","level":1,"score":0.1213662326335907},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.11783340573310852},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.09886172413825989},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1287/serv.1.1.56","doi":"https://doi.org/10.1287/serv.1.1.56","is_oa":false,"landing_page_url":"https://doi.org/10.1287/serv.1.1.56","pdf_url":null,"source":{"id":"https://openalex.org/S2764807039","display_name":"Service Science","issn_l":"2164-3962","issn":["2164-3962","2164-3970"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Service Science","raw_type":"journal-article"},{"id":"pmh:oai:doc.rero.ch:20090730140923-FO","doi":null,"is_oa":false,"landing_page_url":"http://doc.rero.ch/record/12351/files/Consequences_of_information_overload.pdf","pdf_url":"http://doc.rero.ch/record/12351/files/Consequences_of_information_overload.pdf","source":{"id":"https://openalex.org/S4306402253","display_name":"RERO DOC (Universit\u00e4t Bern)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":null},{"id":"pmh:oai:hesso.tind.io:196","doi":null,"is_oa":false,"landing_page_url":"http://arodes.hes-so.ch/record/196","pdf_url":null,"source":{"id":"https://openalex.org/S4306402432","display_name":"ArODES (HES-SO (https://www.hes-so.ch/))","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210088449","host_organization_name":"HES-SO Gen\u00e8ve","host_organization_lineage":["https://openalex.org/I4210088449"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://arodes.hes-so.ch/record/196","raw_type":"Text"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":7,"referenced_works":["https://openalex.org/W80679151","https://openalex.org/W263754820","https://openalex.org/W412359583","https://openalex.org/W1483590594","https://openalex.org/W1756959267","https://openalex.org/W1966691971","https://openalex.org/W2148318982"],"related_works":["https://openalex.org/W1483590594","https://openalex.org/W80679151","https://openalex.org/W7064846901","https://openalex.org/W2581361346","https://openalex.org/W4409384873","https://openalex.org/W2072883562","https://openalex.org/W1251837557","https://openalex.org/W6964579326","https://openalex.org/W2521793776","https://openalex.org/W7071143858"],"abstract_inverted_index":{"We":[0],"have":[1],"conducted":[2],"survey":[3],"research":[4],"to":[5,38,98],"measure":[6],"the":[7,10,14,40,59,63,70],"perception":[8],"of":[9,16,42,49,52,62],"Genevese":[11],"population":[12],"regarding":[13],"problem":[15],"information":[17,28,54],"overload.":[18],"The":[19],"sample":[20],"size":[21],"is":[22,30],"581.":[23],"Main":[24],"findings":[25],"indicate":[26],"that":[27,78],"overload":[29],"a":[31,75],"real":[32],"concern":[33],"in":[34],"Geneva":[35],"and":[36,47],"seems":[37],"affect":[39],"efficiency":[41],"companies.":[43],"Themes":[44],"like":[45],"sources":[46],"mediums":[48],"communications,":[50],"utility":[51],"information,":[53],"pollution":[55],"are":[56,79],"investigated.":[57],"In":[58,69],"first":[60],"part":[61,72],"analysis,":[64],"we":[65,73],"propose":[66],"descriptive":[67],"statistics.":[68],"second":[71],"explore":[74],"few":[76],"hypotheses":[77],"tested.":[80],"[Service":[81],"Science,":[82],"ISSN":[83,86],"2164-3962":[84],"(print),":[85],"2164-3970":[87],"(online),":[88],"was":[89],"published":[90],"by":[91],"Services":[92],"Science":[93],"Global":[94],"(SSG)":[95],"from":[96],"2009":[97],"2011":[99],"as":[100],"issues":[101],"under":[102],"ISBN":[103],"978-1-4276-2090-3.]":[104]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2016,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2016-06-24T00:00:00"}