{"id":"https://openalex.org/W2032309727","doi":"https://doi.org/10.1108/17422040710832568","title":"The ambiguous relationship of ICT and organizational performance: a literature review","display_name":"The ambiguous relationship of ICT and organizational performance: a literature review","publication_year":2007,"publication_date":"2007-10-20","ids":{"openalex":"https://openalex.org/W2032309727","doi":"https://doi.org/10.1108/17422040710832568","mag":"2032309727"},"language":"en","primary_location":{"id":"doi:10.1108/17422040710832568","doi":"https://doi.org/10.1108/17422040710832568","is_oa":false,"landing_page_url":"https://doi.org/10.1108/17422040710832568","pdf_url":null,"source":{"id":"https://openalex.org/S45303301","display_name":"Critical Perspectives on International Business","issn_l":"1742-2043","issn":["1742-2043","1758-6062"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-40","russia-white-list-2"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Critical perspectives on international business","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5018430878","display_name":"Ruey\u2010Jer \u201cBryan\u201d Jean","orcid":"https://orcid.org/0000-0003-2461-7454","observed_orcids":["https://orcid.org/0000-0003-2461-7454","https://orcid.org/0009-0002-7570-6502"]},"institutions":[{"id":"https://openalex.org/I28407311","display_name":"University of Manchester","ror":"https://ror.org/027m9bs27","country_code":"GB","type":"education","lineage":["https://openalex.org/I28407311"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Ruey\u2010Jer \u201cBryan\u201d Jean","raw_affiliation_strings":["Manchester Business School, Manchester, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Manchester Business School, Manchester, UK","institution_ids":["https://openalex.org/I28407311"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5018430878"],"corresponding_institution_ids":["https://openalex.org/I28407311"],"apc_list":null,"apc_paid":null,"fwci":13.5772,"has_fulltext":false,"cited_by_count":61,"citation_normalized_percentile":{"value":0.98356901,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"3","issue":"4","first_page":"306","last_page":"321"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9609000086784363,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9609000086784363,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.030300000682473183,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13402","display_name":"Business Strategy and Innovation","score":0.0026000000070780516,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/information-and-communication-technologies","display_name":"information and communication technologies","score":0.9900000095367432},{"id":"https://openalex.org/keywords/organizational-performance","display_name":"organizational performance","score":0.734000027179718},{"id":"https://openalex.org/keywords/small-suppliers","display_name":"small suppliers","score":0.9520000219345093},{"id":"https://openalex.org/keywords/multinational-corporations","display_name":"multinational corporations","score":0.9819999933242798},{"id":"https://openalex.org/keywords/supplier-relationships","display_name":"supplier relationships","score":0.40700000524520874},{"id":"https://openalex.org/keywords/transaction-cost-economics","display_name":"transaction cost economics","score":0.7429999709129333},{"id":"https://openalex.org/keywords/resource-based-view","display_name":"resource-based view","score":0.9599999785423279},{"id":"https://openalex.org/keywords/power-dependence","display_name":"power dependence","score":0.6359999775886536},{"id":"https://openalex.org/keywords/supply-chain-coordination","display_name":"supply chain coordination","score":0.5569999814033508},{"id":"https://openalex.org/keywords/monitoring","display_name":"monitoring","score":0.4779999852180481},{"id":"https://openalex.org/keywords/supplier-performance","display_name":"supplier performance","score":0.6460000276565552}],"concepts":[{"id":"https://openalex.org/C129631789","wikidata":"https://www.wikidata.org/wiki/Q334173","display_name":"Opportunism","level":2,"score":0.7659101486206055},{"id":"https://openalex.org/C158016649","wikidata":"https://www.wikidata.org/wiki/Q161726","display_name":"Multinational corporation","level":2,"score":0.7387480735778809},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.7304089665412903},{"id":"https://openalex.org/C98965940","wikidata":"https://www.wikidata.org/wiki/Q877496","display_name":"Transaction cost","level":2,"score":0.671108603477478},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5903021097183228},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5683318376541138},{"id":"https://openalex.org/C39389867","wikidata":"https://www.wikidata.org/wiki/Q380767","display_name":"Corporate governance","level":2,"score":0.5311400294303894},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.5210332870483398},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5009510517120361},{"id":"https://openalex.org/C2779669084","wikidata":"https://www.wikidata.org/wiki/Q382097","display_name":"Resource-based view","level":3,"score":0.47619497776031494},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4587116837501526},{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.4485524594783783},{"id":"https://openalex.org/C206345919","wikidata":"https://www.wikidata.org/wiki/Q20380951","display_name":"Resource (disambiguation)","level":2,"score":0.4151053726673126},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.30765634775161743},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.24549511075019836},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.22840732336044312},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.16202673316001892},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1513654887676239},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.10231167078018188},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C34447519","wikidata":"https://www.wikidata.org/wiki/Q179522","display_name":"Market economy","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/17422040710832568","doi":"https://doi.org/10.1108/17422040710832568","is_oa":false,"landing_page_url":"https://doi.org/10.1108/17422040710832568","pdf_url":null,"source":{"id":"https://openalex.org/S45303301","display_name":"Critical Perspectives on International Business","issn_l":"1742-2043","issn":["1742-2043","1758-6062"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-40","russia-white-list-2"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Critical perspectives on international business","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.4943999946117401}],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":92,"referenced_works":["https://openalex.org/W45912042","https://openalex.org/W105289179","https://openalex.org/W1479925388","https://openalex.org/W1485916023","https://openalex.org/W1487531252","https://openalex.org/W1494628385","https://openalex.org/W1502487491","https://openalex.org/W1504845112","https://openalex.org/W1550900412","https://openalex.org/W1553738619","https://openalex.org/W1556711877","https://openalex.org/W1565006630","https://openalex.org/W1583782692","https://openalex.org/W1605113110","https://openalex.org/W1639732820","https://openalex.org/W1862276743","https://openalex.org/W1966090538","https://openalex.org/W1972548706","https://openalex.org/W1972865120","https://openalex.org/W1975031142","https://openalex.org/W1978484347","https://openalex.org/W1982279219","https://openalex.org/W1983694551","https://openalex.org/W1988508406","https://openalex.org/W1991358063","https://openalex.org/W1994924410","https://openalex.org/W1998109145","https://openalex.org/W1999859431","https://openalex.org/W2003310503","https://openalex.org/W2003459583","https://openalex.org/W2005010321","https://openalex.org/W2006509860","https://openalex.org/W2007511821","https://openalex.org/W2011126450","https://openalex.org/W2011479868","https://openalex.org/W2019153062","https://openalex.org/W2019930891","https://openalex.org/W2024288600","https://openalex.org/W2025168673","https://openalex.org/W2029086981","https://openalex.org/W2030288177","https://openalex.org/W2035934714","https://openalex.org/W2036156227","https://openalex.org/W2036800830","https://openalex.org/W2039792141","https://openalex.org/W2040998979","https://openalex.org/W2045496401","https://openalex.org/W2047882613","https://openalex.org/W2050308155","https://openalex.org/W2057375099","https://openalex.org/W2057997220","https://openalex.org/W2058071382","https://openalex.org/W2061194529","https://openalex.org/W2064808927","https://openalex.org/W2065299304","https://openalex.org/W2069616527","https://openalex.org/W2069975968","https://openalex.org/W2072527828","https://openalex.org/W2076072882","https://openalex.org/W2081019964","https://openalex.org/W2081184862","https://openalex.org/W2084467099","https://openalex.org/W2086119876","https://openalex.org/W2086641120","https://openalex.org/W2093212905","https://openalex.org/W2097336498","https://openalex.org/W2109526980","https://openalex.org/W2114685653","https://openalex.org/W2117617013","https://openalex.org/W2128259769","https://openalex.org/W2132081716","https://openalex.org/W2137247419","https://openalex.org/W2139041217","https://openalex.org/W2140581432","https://openalex.org/W2140879657","https://openalex.org/W2144643403","https://openalex.org/W2146062269","https://openalex.org/W2146084908","https://openalex.org/W2148581700","https://openalex.org/W2151632848","https://openalex.org/W2152630592","https://openalex.org/W2159803430","https://openalex.org/W2160807498","https://openalex.org/W2165823521","https://openalex.org/W2166814848","https://openalex.org/W2169855821","https://openalex.org/W2324299297","https://openalex.org/W2330864153","https://openalex.org/W2902702768","https://openalex.org/W3126004593","https://openalex.org/W4243657756","https://openalex.org/W7000557526"],"related_works":["https://openalex.org/W2578742741","https://openalex.org/W7010659164","https://openalex.org/W2005167921","https://openalex.org/W3126551124","https://openalex.org/W2900479698","https://openalex.org/W396144093","https://openalex.org/W298332051","https://openalex.org/W2942745873","https://openalex.org/W2058651531","https://openalex.org/W2286071161"],"abstract_inverted_index":{"Purpose":[0],"The":[1,53,96],"purpose":[2],"of":[3,13,43,102],"this":[4],"paper":[5,37,97],"is":[6,33,83,135],"to":[7,131],"focus":[8],"on":[9,79],"the":[10,20,99,103,117,121],"ambiguous":[11,100],"relationship":[12,21,105],"information":[14],"and":[15,25,49,60,66,74,109],"communication":[16],"technologies":[17],"(ICT)":[18],"in":[19],"between":[22,46,106,123],"small":[23,47,107],"suppliers":[24,48,108],"their":[26,110],"multinational":[27,111],"enterprise":[28],"(MNE)":[29],"customers.":[30,52,112],"Design/methodology/approach":[31],"This":[32],"a":[34,40,136],"literature":[35],"review":[36],"which":[38,134],"develops":[39],"conceptual":[41],"model":[42],"IT\u2010mediated":[44],"relationships":[45],"large":[50],"MNE":[51],"framework":[54],"integrates":[55],"transaction":[56],"cost":[57],"economics":[58],"(TCE)":[59],"resource":[61],"based":[62],"theory":[63],"(RBV)":[64],"perspectives":[65],"argues":[67],"that":[68,85],"ICT":[69,86,114],"integration":[70,87],"both":[71,115],"facilitates":[72,116],"coordination":[73],"monitoring":[75],"but":[76,127],"also":[77,128],"impacts":[78],"partner":[80],"opportunism.":[81],"It":[82],"argued":[84],"can":[88],"enhance":[89],"supplier":[90],"performance":[91],"given":[92],"certain":[93],"circumstances.":[94],"Findings":[95],"clarifies":[98],"nature":[101],"power\u2010dependence":[104],"Originality/value":[113],"governance":[118],"relationship,":[119],"balances":[120],"power":[122],"these":[124],"key":[125],"players":[126],"heightens":[129],"ability":[130],"exert":[132],"control,":[133],"paradoxical":[137],"effect.":[138]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2023,"cited_by_count":2},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":5},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":5},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":2}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}