{"id":"https://openalex.org/W2031923732","doi":"https://doi.org/10.1016/0167-9236(92)90016-i","title":"Decision support for exception handling and quality control in office operations","display_name":"Decision support for exception handling and quality control in office operations","publication_year":1992,"publication_date":"1992-06-01","ids":{"openalex":"https://openalex.org/W2031923732","doi":"https://doi.org/10.1016/0167-9236(92)90016-i","mag":"2031923732"},"language":"en","primary_location":{"id":"doi:10.1016/0167-9236(92)90016-i","doi":"https://doi.org/10.1016/0167-9236(92)90016-i","is_oa":false,"landing_page_url":"https://doi.org/10.1016/0167-9236(92)90016-i","pdf_url":null,"source":{"id":"https://openalex.org/S11479521","display_name":"Decision Support Systems","issn_l":"0167-9236","issn":["0167-9236","1873-5797"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","ccf-c","cwts-core","dongbi-b","doyens","erih-plus","fnege-2","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Decision Support Systems","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5053268957","display_name":"Diane M. Strong","orcid":"https://orcid.org/0000-0002-1756-0464","observed_orcids":["https://orcid.org/0000-0002-1756-0464"]},"institutions":[{"id":"https://openalex.org/I111088046","display_name":"Boston University","ror":"https://ror.org/05qwgg493","country_code":"US","type":"education","lineage":["https://openalex.org/I111088046"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Diane M. Strong","raw_affiliation_strings":["Boston University, Boston, MA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Boston University, Boston, MA, USA","institution_ids":["https://openalex.org/I111088046"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5053268957"],"corresponding_institution_ids":["https://openalex.org/I111088046"],"apc_list":{"value":3940,"currency":"USD","value_usd":3940},"apc_paid":null,"fwci":1.4389,"has_fulltext":false,"cited_by_count":27,"citation_normalized_percentile":{"value":0.8,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":"8","issue":"3","first_page":"217","last_page":"227"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11734","display_name":"Decision Support System Applications","score":0.961899995803833,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11734","display_name":"Decision Support System Applications","score":0.961899995803833,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.009399999864399433,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.0066999997943639755,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/exception-handling","display_name":"exception handling","score":0.847000002861023},{"id":"https://openalex.org/keywords/quality-control","display_name":"quality control","score":0.9639999866485596},{"id":"https://openalex.org/keywords/office-information-systems","display_name":"office information systems","score":0.9319999814033508},{"id":"https://openalex.org/keywords/order-fulfillment","display_name":"order fulfillment","score":0.8320000171661377},{"id":"https://openalex.org/keywords/automated-decision-making","display_name":"automated decision-making","score":0.9729999899864197},{"id":"https://openalex.org/keywords/information-accessibility","display_name":"information accessibility","score":0.7350000143051147},{"id":"https://openalex.org/keywords/office-operations","display_name":"office operations","score":0.5799999833106995}],"concepts":[{"id":"https://openalex.org/C107327155","wikidata":"https://www.wikidata.org/wiki/Q330268","display_name":"Decision support system","level":2,"score":0.806212306022644},{"id":"https://openalex.org/C2779518306","wikidata":"https://www.wikidata.org/wiki/Q2734036","display_name":"Office automation","level":2,"score":0.5924570560455322},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5911480188369751},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5818310379981995},{"id":"https://openalex.org/C2779351106","wikidata":"https://www.wikidata.org/wiki/Q24965456","display_name":"Decision quality","level":3,"score":0.5772188901901245},{"id":"https://openalex.org/C165064840","wikidata":"https://www.wikidata.org/wiki/Q1321061","display_name":"Matching (statistics)","level":2,"score":0.5610499382019043},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.5173037052154541},{"id":"https://openalex.org/C2984634286","wikidata":"https://www.wikidata.org/wiki/Q1331926","display_name":"Decision process","level":2,"score":0.5010659694671631},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4641280174255371},{"id":"https://openalex.org/C97944126","wikidata":"https://www.wikidata.org/wiki/Q5001864","display_name":"Business decision mapping","level":3,"score":0.44501861929893494},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.44088509678840637},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.3848848342895508},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.3571699857711792},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.35697823762893677},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.26283204555511475},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.25578874349594116},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2053138017654419},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.10277622938156128},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.08007687330245972},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.07032915949821472},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.05840712785720825},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C57035238","wikidata":"https://www.wikidata.org/wiki/Q16938583","display_name":"Team effectiveness","level":2,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1016/0167-9236(92)90016-i","doi":"https://doi.org/10.1016/0167-9236(92)90016-i","is_oa":false,"landing_page_url":"https://doi.org/10.1016/0167-9236(92)90016-i","pdf_url":null,"source":{"id":"https://openalex.org/S11479521","display_name":"Decision Support Systems","issn_l":"0167-9236","issn":["0167-9236","1873-5797"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","ccf-c","cwts-core","dongbi-b","doyens","erih-plus","fnege-2","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Decision Support Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":7,"referenced_works":["https://openalex.org/W579056641","https://openalex.org/W2041592704","https://openalex.org/W2051673788","https://openalex.org/W2083799270","https://openalex.org/W2097026896","https://openalex.org/W2610513229","https://openalex.org/W2611742346"],"related_works":["https://openalex.org/W51686689","https://openalex.org/W2913180525","https://openalex.org/W3013130768","https://openalex.org/W3131284346","https://openalex.org/W2654453798","https://openalex.org/W2260381116","https://openalex.org/W72998188","https://openalex.org/W2488299424","https://openalex.org/W7128183162","https://openalex.org/W165811537"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}
