{"id":"https://openalex.org/W2030569869","doi":"https://doi.org/10.1109/icsssm.2006.320581","title":"A Concept of Service Engineering: A Modeling Method and A Tool for Service Design","display_name":"A Concept of Service Engineering: A Modeling Method and A Tool for Service Design","publication_year":2006,"publication_date":"2006-10-01","ids":{"openalex":"https://openalex.org/W2030569869","doi":"https://doi.org/10.1109/icsssm.2006.320581","mag":"2030569869"},"language":"en","primary_location":{"id":"doi:10.1109/icsssm.2006.320581","doi":"https://doi.org/10.1109/icsssm.2006.320581","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icsssm.2006.320581","pdf_url":null,"source":{"id":"https://openalex.org/S4306419818","display_name":"International Conference on Service Systems and Service Management","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2006 International Conference on Service Systems and Service Management","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5012627627","display_name":"Tatsunori Hara","orcid":"https://orcid.org/0000-0002-9950-0923","observed_orcids":["https://orcid.org/0000-0002-9950-0923"]},"institutions":[{"id":"https://openalex.org/I74801974","display_name":"The University of Tokyo","ror":"https://ror.org/057zh3y96","country_code":"JP","type":"education","lineage":["https://openalex.org/I74801974"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Tatsunori Hara","raw_affiliation_strings":["Department of Precision Engineering, University of Tokyo, Japan","Dept. of Precision Eng., Tokyo Univ"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Precision Engineering, University of Tokyo, Japan","institution_ids":["https://openalex.org/I74801974"]},{"raw_affiliation_string":"Dept. of Precision Eng., Tokyo Univ","institution_ids":["https://openalex.org/I74801974"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102873300","display_name":"Tamio Arai","orcid":"https://orcid.org/0000-0003-4881-6503","observed_orcids":["https://orcid.org/0000-0003-4881-6503"]},"institutions":[{"id":"https://openalex.org/I74801974","display_name":"The University of Tokyo","ror":"https://ror.org/057zh3y96","country_code":"JP","type":"education","lineage":["https://openalex.org/I74801974"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Tamio Arai","raw_affiliation_strings":["Department of Precision Engineering, University of Tokyo, Japan","Dept. of Precision Eng., Tokyo Univ"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Precision Engineering, University of Tokyo, Japan","institution_ids":["https://openalex.org/I74801974"]},{"raw_affiliation_string":"Dept. of Precision Eng., Tokyo Univ","institution_ids":["https://openalex.org/I74801974"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5014627260","display_name":"Yoshiki Shimomura","orcid":"https://orcid.org/0000-0002-3423-2171","observed_orcids":["https://orcid.org/0000-0002-3423-2171"]},"institutions":[{"id":"https://openalex.org/I69740276","display_name":"Tokyo Metropolitan University","ror":"https://ror.org/00ws30h19","country_code":"JP","type":"education","lineage":["https://openalex.org/I69740276"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Yoshiki Shimomura","raw_affiliation_strings":["Department of System Design, Tokyo Metropolitan University, Japan","Dept. Of System Design, Tokyo Metropolitan University, Japan. yoshiki-shimomura@center.tmu.ac.jp"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of System Design, Tokyo Metropolitan University, Japan","institution_ids":["https://openalex.org/I69740276"]},{"raw_affiliation_string":"Dept. Of System Design, Tokyo Metropolitan University, Japan. yoshiki-shimomura@center.tmu.ac.jp","institution_ids":["https://openalex.org/I69740276"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":5.8983,"has_fulltext":false,"cited_by_count":17,"citation_normalized_percentile":{"value":0.94532374,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"1","issue":null,"first_page":"13","last_page":"18"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10672","display_name":"Design Education and Practice","score":0.0008999999845400453,"subfield":{"id":"https://openalex.org/subfields/2210","display_name":"Mechanical Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-engineering","display_name":"service engineering","score":1.0},{"id":"https://openalex.org/keywords/service-design","display_name":"service design","score":0.8550000190734863},{"id":"https://openalex.org/keywords/service-modeling","display_name":"service modeling","score":0.5019999742507935},{"id":"https://openalex.org/keywords/personas","display_name":"personas","score":0.5799999833106995},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.5509999990463257},{"id":"https://openalex.org/keywords/service-providers","display_name":"service providers","score":0.5120000243186951},{"id":"https://openalex.org/keywords/customer-value","display_name":"customer value","score":0.5329999923706055}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.77459317445755},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.7648319005966187},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6167221665382385},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.5786118507385254},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.3886656165122986},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.33272719383239746},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2667583227157593},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.07345271110534668},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/icsssm.2006.320581","doi":"https://doi.org/10.1109/icsssm.2006.320581","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icsssm.2006.320581","pdf_url":null,"source":{"id":"https://openalex.org/S4306419818","display_name":"International Conference on Service Systems and Service Management","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2006 International Conference on Service Systems and Service Management","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":15,"referenced_works":["https://openalex.org/W156713644","https://openalex.org/W1509625714","https://openalex.org/W1523837536","https://openalex.org/W1768076797","https://openalex.org/W1877093828","https://openalex.org/W1977965668","https://openalex.org/W2086091508","https://openalex.org/W2143315907","https://openalex.org/W2313701986","https://openalex.org/W2340630936","https://openalex.org/W2543375529","https://openalex.org/W2740057938","https://openalex.org/W3021112830","https://openalex.org/W4281748789","https://openalex.org/W4383905420"],"related_works":["https://openalex.org/W2053610975","https://openalex.org/W2531512203","https://openalex.org/W2158886926","https://openalex.org/W2067261266","https://openalex.org/W2544400720","https://openalex.org/W2708631505","https://openalex.org/W2317457640","https://openalex.org/W1990021338","https://openalex.org/W7096064904","https://openalex.org/W119653317"],"abstract_inverted_index":{"Manufacturers":[0],"need":[1],"to":[2,9,15,58,89],"supply":[3],"services":[4,84],"more":[5],"than":[6,40],"materialized":[7],"products":[8,82],"customers":[10],"in":[11,36,124],"21stcentury.":[12],"In":[13],"order":[14],"achieve":[16],"engineering":[17,25,31,38,126],"design":[18,32,108],"for":[19],"services,":[20],"we":[21],"propose":[22],"a":[23,45,51,55,68,73,120],"novel":[24],"discipline,":[26],"\"service":[27,113],"engineering\".":[28],"Target":[29],"of":[30,61,80,101,103],"turns":[33],"customer's":[34],"value":[35],"service":[37,46,52,56,125,133],"rather":[39],"physical":[41],"products.":[42],"We":[43],"define":[44],"as":[47],"an":[48,130],"activity":[49],"between":[50],"provider":[53],"and":[54,83,92,117],"receiver":[57,74],"change":[59],"states":[60],"the":[62,66,78,94,104,122],"receiver.":[63],"Based":[64],"on":[65,110,132],"definition,":[67],"modeling":[69],"method":[70],"is":[71,75,115],"proposed:":[72],"modeled":[76,86],"using":[77],"concept":[79],"\"Persona\";":[81],"are":[85,97,127],"uniformly":[87],"according":[88],"their":[90],"functions":[91],"attributes;":[93],"customers'":[95],"satisfactions":[96],"evaluated":[98],"by":[99],"means":[100],"parameters":[102],"receivers.":[105],"A":[106],"computer-aided":[107],"system":[109],"service,":[111],"called":[112],"explorer,\"":[114],"proposed":[116],"implemented.":[118],"As":[119],"result,":[121],"future":[123],"illustrated":[128],"through":[129],"example":[131],"explorer":[134]},"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":5}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}
