{"id":"https://openalex.org/W2030332003","doi":"https://doi.org/10.1016/j.indmarman.2010.03.003","title":"Managing customer share in key supplier relationships","display_name":"Managing customer share in key supplier relationships","publication_year":2010,"publication_date":"2010-05-03","ids":{"openalex":"https://openalex.org/W2030332003","doi":"https://doi.org/10.1016/j.indmarman.2010.03.003","mag":"2030332003"},"language":"en","primary_location":{"id":"doi:10.1016/j.indmarman.2010.03.003","doi":"https://doi.org/10.1016/j.indmarman.2010.03.003","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.indmarman.2010.03.003","pdf_url":null,"source":{"id":"https://openalex.org/S31748134","display_name":"Industrial Marketing Management","issn_l":"0019-8501","issn":["0019-8501","1873-2062"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Marketing Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5024669939","display_name":"Andreas Eggert","orcid":"https://orcid.org/0000-0001-7433-4714","observed_orcids":["https://orcid.org/0000-0001-7433-4714","https://orcid.org/0009-0004-4804-9601"]},"institutions":[{"id":"https://openalex.org/I206945453","display_name":"Paderborn University","ror":"https://ror.org/058kzsd48","country_code":"DE","type":"education","lineage":["https://openalex.org/I206945453"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Andreas Eggert","raw_affiliation_strings":["University of Paderborn, Marketing Department, Warburger Strasse 100, 33098 Paderborn, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Paderborn, Marketing Department, Warburger Strasse 100, 33098 Paderborn, Germany","institution_ids":["https://openalex.org/I206945453"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5032121097","display_name":"Wolfgang Ulaga","orcid":"https://orcid.org/0000-0001-6413-6968","observed_orcids":["https://orcid.org/0000-0001-6413-6968"]},"institutions":[{"id":"https://openalex.org/I83860666","display_name":"HEC Paris","ror":"https://ror.org/0423jsj19","country_code":"FR","type":"education","lineage":["https://openalex.org/I83860666"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Wolfgang Ulaga","raw_affiliation_strings":["HEC School of Management, Marketing Department, 1, rue de la Lib\u00e9ration, 78351 Jouy-en-Josas Cedex, France"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"HEC School of Management, Marketing Department, 1, rue de la Lib\u00e9ration, 78351 Jouy-en-Josas Cedex, France","institution_ids":["https://openalex.org/I83860666"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5024669939"],"corresponding_institution_ids":["https://openalex.org/I206945453"],"apc_list":{"value":3990,"currency":"USD","value_usd":3990},"apc_paid":null,"fwci":5.6694,"has_fulltext":false,"cited_by_count":56,"citation_normalized_percentile":{"value":0.95019714,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":"39","issue":"8","first_page":"1346","last_page":"1355"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.6000999808311462,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.6000999808311462,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.38109999895095825,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.009800000116229057,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-share","display_name":"customer share","score":0.9890000224113464},{"id":"https://openalex.org/keywords/customer-value","display_name":"customer value","score":0.9150000214576721},{"id":"https://openalex.org/keywords/relationship-stability","display_name":"relationship stability","score":0.8240000009536743},{"id":"https://openalex.org/keywords/trust","display_name":"trust","score":0.9380000233650208},{"id":"https://openalex.org/keywords/dependence","display_name":"dependency","score":0.8669999837875366},{"id":"https://openalex.org/keywords/purchasing-managers","display_name":"purchasing managers","score":0.6129999756813049},{"id":"https://openalex.org/keywords/manufacturing-industry","display_name":"manufacturing industry","score":0.453000009059906}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7733640074729919},{"id":"https://openalex.org/C63207073","wikidata":"https://www.wikidata.org/wiki/Q1076010","display_name":"Customer to customer","level":5,"score":0.6427662372589111},{"id":"https://openalex.org/C2778813691","wikidata":"https://www.wikidata.org/wiki/Q1369832","display_name":"Purchasing","level":2,"score":0.6319035887718201},{"id":"https://openalex.org/C57660159","wikidata":"https://www.wikidata.org/wiki/Q5196460","display_name":"Customer intelligence","level":5,"score":0.6085920333862305},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.608039379119873},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.601364016532898},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5828757286071777},{"id":"https://openalex.org/C2777276756","wikidata":"https://www.wikidata.org/wiki/Q5196446","display_name":"Customer base","level":2,"score":0.5393417477607727},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.49404624104499817},{"id":"https://openalex.org/C53100981","wikidata":"https://www.wikidata.org/wiki/Q5196454","display_name":"Customer equity","level":5,"score":0.4434448480606079},{"id":"https://openalex.org/C16051113","wikidata":"https://www.wikidata.org/wiki/Q828814","display_name":"Market share","level":2,"score":0.42295658588409424},{"id":"https://openalex.org/C2776014549","wikidata":"https://www.wikidata.org/wiki/Q3050847","display_name":"Consolidation (business)","level":2,"score":0.4213283658027649},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.18915367126464844},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.14764073491096497},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.13412800431251526},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.0},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1016/j.indmarman.2010.03.003","doi":"https://doi.org/10.1016/j.indmarman.2010.03.003","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.indmarman.2010.03.003","pdf_url":null,"source":{"id":"https://openalex.org/S31748134","display_name":"Industrial Marketing Management","issn_l":"0019-8501","issn":["0019-8501","1873-2062"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Marketing Management","raw_type":"journal-article"},{"id":"mag:3125281224","doi":null,"is_oa":false,"landing_page_url":"https://ideas.repec.org/p/hal/journl/hal-00610118.html","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"RePEc: Research Papers in Economics","raw_type":null},{"id":"pmh:oai:HAL:hal-00610118v1","doi":null,"is_oa":false,"landing_page_url":"https://hec.hal.science/hal-00610118","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405252976","host_organization_name":"Centre pour la Communication Scientifique Directe","host_organization_lineage":["https://openalex.org/I4405252976"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Industrial Marketing Management, 2010, 39 (8), pp.1346-1355. &#x27E8;10.1016/j.indmarman.2010.03.003&#x27E9;","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/17","display_name":"Partnerships for the goals","score":0.4000000059604645}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":101,"referenced_works":["https://openalex.org/W49216798","https://openalex.org/W587200296","https://openalex.org/W1497795456","https://openalex.org/W1501565333","https://openalex.org/W1506626215","https://openalex.org/W1520714623","https://openalex.org/W1563184709","https://openalex.org/W1566717585","https://openalex.org/W1608631654","https://openalex.org/W1774460361","https://openalex.org/W1822965481","https://openalex.org/W1843014288","https://openalex.org/W1957555229","https://openalex.org/W1964270323","https://openalex.org/W1965531951","https://openalex.org/W1966930701","https://openalex.org/W1967220591","https://openalex.org/W1967856994","https://openalex.org/W1969430465","https://openalex.org/W1970438257","https://openalex.org/W1971673632","https://openalex.org/W1973687016","https://openalex.org/W1973849164","https://openalex.org/W1973965508","https://openalex.org/W1976473926","https://openalex.org/W1983883977","https://openalex.org/W1984947418","https://openalex.org/W1985942694","https://openalex.org/W1986024564","https://openalex.org/W1987090924","https://openalex.org/W1988858377","https://openalex.org/W1993734218","https://openalex.org/W1997335181","https://openalex.org/W1997538386","https://openalex.org/W1997705028","https://openalex.org/W1998435784","https://openalex.org/W2000182742","https://openalex.org/W2014000595","https://openalex.org/W2016284259","https://openalex.org/W2021949104","https://openalex.org/W2023550987","https://openalex.org/W2023609280","https://openalex.org/W2029056652","https://openalex.org/W2030483771","https://openalex.org/W2034091550","https://openalex.org/W2036156227","https://openalex.org/W2036672849","https://openalex.org/W2038992426","https://openalex.org/W2040484478","https://openalex.org/W2043842361","https://openalex.org/W2046530054","https://openalex.org/W2047575389","https://openalex.org/W2048321965","https://openalex.org/W2050756185","https://openalex.org/W2053382566","https://openalex.org/W2058969818","https://openalex.org/W2065973726","https://openalex.org/W2080175412","https://openalex.org/W2080633244","https://openalex.org/W2082332608","https://openalex.org/W2086113857","https://openalex.org/W2088388649","https://openalex.org/W2095463070","https://openalex.org/W2096157630","https://openalex.org/W2098685541","https://openalex.org/W2099043863","https://openalex.org/W2106096361","https://openalex.org/W2108131055","https://openalex.org/W2109239798","https://openalex.org/W2109978533","https://openalex.org/W2114354501","https://openalex.org/W2117286234","https://openalex.org/W2141169210","https://openalex.org/W2142175015","https://openalex.org/W2144352816","https://openalex.org/W2145251909","https://openalex.org/W2145737848","https://openalex.org/W2157656827","https://openalex.org/W2157812421","https://openalex.org/W2158316611","https://openalex.org/W2158786704","https://openalex.org/W2159674550","https://openalex.org/W2170430750","https://openalex.org/W2235659360","https://openalex.org/W2291141201","https://openalex.org/W2313837574","https://openalex.org/W2322324549","https://openalex.org/W2324667775","https://openalex.org/W2329958456","https://openalex.org/W2468909905","https://openalex.org/W2625654503","https://openalex.org/W3104060564","https://openalex.org/W3125106316","https://openalex.org/W3126090267","https://openalex.org/W4233679150","https://openalex.org/W4235678817","https://openalex.org/W4254525054","https://openalex.org/W4285719527","https://openalex.org/W4402305963","https://openalex.org/W6640903436","https://openalex.org/W6979913069"],"related_works":["https://openalex.org/W2487931375","https://openalex.org/W2000182742","https://openalex.org/W2969566636","https://openalex.org/W2580101179","https://openalex.org/W2080618643","https://openalex.org/W108336988","https://openalex.org/W1997538386","https://openalex.org/W1964955166","https://openalex.org/W2011288254","https://openalex.org/W2100864248"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":10},{"year":2015,"cited_by_count":5},{"year":2014,"cited_by_count":6},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":2}],"updated_date":"2026-10-25T09:29:13.331239","created_date":"2016-06-24T00:00:00"}
