{"id":"https://openalex.org/W2029097602","doi":"https://doi.org/10.1108/17566690910971418","title":"A meta analysis of ISO 9001:2000 research \u2013 findings and future research proposals","display_name":"A meta analysis of ISO 9001:2000 research \u2013 findings and future research proposals","publication_year":2009,"publication_date":"2009-06-20","ids":{"openalex":"https://openalex.org/W2029097602","doi":"https://doi.org/10.1108/17566690910971418","mag":"2029097602"},"language":"en","primary_location":{"id":"doi:10.1108/17566690910971418","doi":"https://doi.org/10.1108/17566690910971418","is_oa":false,"landing_page_url":"https://doi.org/10.1108/17566690910971418","pdf_url":null,"source":{"id":"https://openalex.org/S103309803","display_name":"International Journal of Quality and Service Sciences","issn_l":"1756-669X","issn":["1756-669X","1756-6703"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Quality and Service Sciences","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5083816210","display_name":"Evangelos L. Psomas","orcid":"https://orcid.org/0000-0003-3072-7051","observed_orcids":["https://orcid.org/0000-0003-3072-7051"]},"institutions":[{"id":"https://openalex.org/I194019607","display_name":"University of Ioannina","ror":"https://ror.org/01qg3j183","country_code":"GR","type":"education","lineage":["https://openalex.org/I194019607"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Evangelos L. Psomas","raw_affiliation_strings":["Department of Business Administration of Food and Agricultural Enterprises, University of Ioannina, Agrinio, Greece"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Administration of Food and Agricultural Enterprises, University of Ioannina, Agrinio, Greece","institution_ids":["https://openalex.org/I194019607"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5113477750","display_name":"Christos V. Fotopoulos","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I194019607","display_name":"University of Ioannina","ror":"https://ror.org/01qg3j183","country_code":"GR","type":"education","lineage":["https://openalex.org/I194019607"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Christos V. Fotopoulos","raw_affiliation_strings":["Department of Business Administration of Food and Agricultural Enterprises, University of Ioannina, Agrinio, Greece"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Administration of Food and Agricultural Enterprises, University of Ioannina, Agrinio, Greece","institution_ids":["https://openalex.org/I194019607"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I194019607"],"apc_list":null,"apc_paid":null,"fwci":11.4976,"has_fulltext":false,"cited_by_count":68,"citation_normalized_percentile":{"value":0.97664248,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":99},"biblio":{"volume":"1","issue":"2","first_page":"128","last_page":"144"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13164","display_name":"Quality and Management Systems","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13164","display_name":"Quality and Management Systems","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.0017999999690800905,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.0006000000284984708,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/iso-9001-2000","display_name":"ISO 9001:2000","score":0.9980000257492065},{"id":"https://openalex.org/keywords/quality-management-systems","display_name":"quality management systems","score":0.8579999804496765},{"id":"https://openalex.org/keywords/certification","display_name":"certification","score":0.4869999885559082},{"id":"https://openalex.org/keywords/total-quality-management","display_name":"total quality management","score":0.7929999828338623},{"id":"https://openalex.org/keywords/firm-performance","display_name":"firm performance","score":0.953000009059906},{"id":"https://openalex.org/keywords/operational-performance","display_name":"operational performance","score":0.9409999847412109},{"id":"https://openalex.org/keywords/business-excellence","display_name":"business excellence","score":0.7919999957084656},{"id":"https://openalex.org/keywords/research-agenda","display_name":"research agenda","score":0.6840000152587891}],"concepts":[{"id":"https://openalex.org/C201289532","wikidata":"https://www.wikidata.org/wiki/Q608513","display_name":"Quality management system","level":4,"score":0.6841583251953125},{"id":"https://openalex.org/C46717995","wikidata":"https://www.wikidata.org/wiki/Q7268785","display_name":"Quality of analytical results","level":5,"score":0.6773214340209961},{"id":"https://openalex.org/C46304622","wikidata":"https://www.wikidata.org/wiki/Q374814","display_name":"Certification","level":2,"score":0.6271886825561523},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.540633499622345},{"id":"https://openalex.org/C2777352838","wikidata":"https://www.wikidata.org/wiki/Q5419420","display_name":"Excellence","level":2,"score":0.5302906632423401},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.4911908805370331},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.4766308069229126},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.39558035135269165},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.39547088742256165},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3695279359817505},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.35223639011383057},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.30657774209976196},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.23681050539016724},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.21610072255134583},{"id":"https://openalex.org/C198783460","wikidata":"https://www.wikidata.org/wiki/Q629173","display_name":"Management system","level":2,"score":0.19517937302589417},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.1242542564868927},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.08661270141601562},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/17566690910971418","doi":"https://doi.org/10.1108/17566690910971418","is_oa":false,"landing_page_url":"https://doi.org/10.1108/17566690910971418","pdf_url":null,"source":{"id":"https://openalex.org/S103309803","display_name":"International Journal of Quality and Service Sciences","issn_l":"1756-669X","issn":["1756-669X","1756-6703"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Quality and Service Sciences","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":33,"referenced_works":["https://openalex.org/W1487369023","https://openalex.org/W1495153393","https://openalex.org/W1499160762","https://openalex.org/W1557172971","https://openalex.org/W1575435169","https://openalex.org/W1585906294","https://openalex.org/W1606397618","https://openalex.org/W1978940482","https://openalex.org/W1982244748","https://openalex.org/W1989134734","https://openalex.org/W1991243009","https://openalex.org/W1993488765","https://openalex.org/W1994456833","https://openalex.org/W2001167632","https://openalex.org/W2014394186","https://openalex.org/W2028215528","https://openalex.org/W2031744328","https://openalex.org/W2032437715","https://openalex.org/W2034308569","https://openalex.org/W2035092607","https://openalex.org/W2041970568","https://openalex.org/W2043888645","https://openalex.org/W2054684454","https://openalex.org/W2057964335","https://openalex.org/W2067538769","https://openalex.org/W2077180421","https://openalex.org/W2081493720","https://openalex.org/W2085585976","https://openalex.org/W2086775353","https://openalex.org/W2088975008","https://openalex.org/W2158154112","https://openalex.org/W2262821323","https://openalex.org/W2284141064"],"related_works":["https://openalex.org/W4394959915","https://openalex.org/W138026025","https://openalex.org/W2061090457","https://openalex.org/W71336481","https://openalex.org/W4300651298","https://openalex.org/W64715604","https://openalex.org/W2069161817","https://openalex.org/W2092091009","https://openalex.org/W2028215528","https://openalex.org/W7006021609"],"abstract_inverted_index":{"Purpose":[0],"The":[1,68,82],"purpose":[2],"of":[3,14,61,208,241],"this":[4,245],"paper":[5,199,246,284],"is":[6,34,108,182,192,205,268],"to":[7,24,77,129,144,153,170,184,212,217,238,252,297],"review":[8,33],"and":[9,23,124,187,234,289],"classify":[10],"the":[11,15,46,58,62,71,78,87,98,105,110,116,126,147,159,179,198,202,220,225,228,235,239,242,253,265,275,286,300],"main":[12],"findings":[13,69,226,288],"studies":[16,84],"undertaken":[17,85],"on":[18,38,115,125],"ISO":[19,63,88,180,276],"9001:2000":[20,89,181,277],"certified":[21],"companies":[22],"present":[25],"future":[26,260,292],"research":[27,39,72,137,203,261,272,287,293],"proposals.":[28],"Design/methodology/approach":[29],"A":[30],"comprehensive":[31],"literature":[32],"carried":[35,230],"out":[36,231,291],"focusing":[37],"papers":[40,50,73,273],"published":[41,49],"in":[42,142,176,215,295],"academic":[43],"literature.":[44],"Both,":[45],"most":[47],"recently":[48],"as":[51,53,119,121,150,152,256,258],"well":[52,120,151,257],"those":[54],"concerned":[55],"only":[56],"with":[57],"2000":[59],"version":[60],"9001":[64],"standard":[65,111,191,255,278],"are":[66,74,95,101],"chosen.":[67],"from":[70,227],"classified":[75],"according":[76],"issues":[79],"examined.":[80],"Findings":[81],"many":[83,136,271],"regarding":[86,274],"implementation":[90],"show":[91],"that":[92,97,109,178,201,210,270],"although":[93],"there":[94],"signs":[96],"initial":[99],"results":[100,149],"not":[102],"so":[103],"positive,":[104],"general":[106],"conclusion":[107],"has":[112],"positive":[113],"impact":[114],"company's":[117,127],"operational":[118],"business":[122,171],"performance":[123],"effort":[128],"move":[130],"towards":[131],"total":[132],"quality":[133,161,301],"management.":[134],"However,":[135],"proposals":[138,294],"have":[139,211,279],"been":[140,281],"expressed":[141],"order":[143,216,296],"fully":[145,218,298],"determine":[146],"long\u2010term":[148],"specify":[154],"a":[155,168,188],"valid":[156],"model":[157],"containing":[158],"fundamental":[160],"management":[162,302],"practices":[163],"which":[164],"can":[165],"effectively":[166],"drive":[167],"company":[169],"excellence.":[172],"Practical":[173],"implications":[174],"Having":[175],"mind":[177],"getting":[183],"its":[185],"end":[186],"new":[189,243],"revised":[190,254],"being":[193],"given":[194,224],"birth":[195],"(ISO":[196],"9001:2008);":[197],"reveals":[200],"agenda":[204],"still":[206],"full":[207],"topics":[209],"be":[213],"considered":[214],"understand":[219],"standard's":[221],"implications.":[222],"Hence,":[223],"researches":[229],"until":[232],"now":[233],"modifications":[236],"made":[237],"requirements":[240],"standard,":[244],"gives":[247],"directions":[248],"for":[249,259],"effective":[250],"transition":[251],"studies.":[262],"Originality/value":[263],"Reviewing":[264],"literature,":[266],"it":[267],"observed":[269],"already":[280],"published.":[282],"This":[283],"classifies":[285],"points":[290],"explore":[299],"discipline.":[303]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":2},{"year":2020,"cited_by_count":6},{"year":2019,"cited_by_count":6},{"year":2018,"cited_by_count":7},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":6},{"year":2015,"cited_by_count":7},{"year":2014,"cited_by_count":8},{"year":2013,"cited_by_count":6},{"year":2012,"cited_by_count":7}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}
