{"id":"https://openalex.org/W2028813744","doi":null,"title":"American Lodging Excellence: The Key to Best Practices in the U.S. Lodging Industry","display_name":"American Lodging Excellence: The Key to Best Practices in the U.S. Lodging Industry","publication_year":1999,"publication_date":"1999-07-01","ids":{"openalex":"https://openalex.org/W2028813744","mag":"2028813744"},"language":"en","primary_location":{"id":"mag:2028813744","doi":null,"is_oa":false,"landing_page_url":"http://ci.nii.ac.jp/ncid/BA67982582","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"book","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5004857121","display_name":"Laurette Dub\u00e9","orcid":"https://orcid.org/0000-0002-4118-9810","observed_orcids":["https://orcid.org/0000-0002-4118-9810"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Laurette Dub\u00e9","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-4118-9810","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5024443386","display_name":"Cathy A. Enz","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Cathy A. Enz","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5003544547","display_name":"Leo M. Renaghan","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Leo M. Renaghan","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5040213197","display_name":"Judy A. Siguaw","orcid":"https://orcid.org/0000-0002-9509-9650","observed_orcids":["https://orcid.org/0000-0002-9509-9650"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Judy A. Siguaw","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-9509-9650","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":7.4568,"has_fulltext":false,"cited_by_count":31,"citation_normalized_percentile":{"value":0.96892572,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.41019999980926514,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.41019999980926514,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.3977000117301941,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12584","display_name":"Hospitality and Tourism Education","score":0.03849999979138374,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/hotel-industry","display_name":"hotel industry","score":0.9269999861717224},{"id":"https://openalex.org/keywords/hospitality-management","display_name":"hospitality management","score":0.6579999923706055},{"id":"https://openalex.org/keywords/best-practices","display_name":"best practices","score":0.902999997138977},{"id":"https://openalex.org/keywords/hotel-management","display_name":"hotel management","score":0.6050000190734863}],"concepts":[{"id":"https://openalex.org/C2777352838","wikidata":"https://www.wikidata.org/wiki/Q5419420","display_name":"Excellence","level":2,"score":0.8851583003997803},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.7210867404937744},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.486736536026001},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.457821249961853},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4183761775493622},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3281525671482086},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.24296122789382935},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.1747768223285675},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.11026656627655029},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2028813744","doi":null,"is_oa":false,"landing_page_url":"http://ci.nii.ac.jp/ncid/BA67982582","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W1495405970","https://openalex.org/W7027034719","https://openalex.org/W7099528441","https://openalex.org/W2575070082","https://openalex.org/W624122443","https://openalex.org/W2611616286","https://openalex.org/W2159547030","https://openalex.org/W2037833002","https://openalex.org/W2230563441","https://openalex.org/W2618696894"],"abstract_inverted_index":null,"counts_by_year":[{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":2}],"updated_date":"2026-10-25T09:29:13.331239","created_date":"2016-06-24T00:00:00"}