{"id":"https://openalex.org/W2026419256","doi":"https://doi.org/10.1300/j115v08n01_05","title":"On the Satisfied and Inept End User","display_name":"On the Satisfied and Inept End User","publication_year":1989,"publication_date":"1989-04-07","ids":{"openalex":"https://openalex.org/W2026419256","doi":"https://doi.org/10.1300/j115v08n01_05","mag":"2026419256"},"language":"en","primary_location":{"id":"doi:10.1300/j115v08n01_05","doi":"https://doi.org/10.1300/j115v08n01_05","is_oa":false,"landing_page_url":"https://doi.org/10.1300/j115v08n01_05","pdf_url":null,"source":{"id":"https://openalex.org/S200967711","display_name":"Medical Reference Services Quarterly","issn_l":"0276-3869","issn":["0276-3869","1540-9597"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","medline","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Medical Reference Services Quarterly","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5005921823","display_name":"T. Scott Plutchak","orcid":"https://orcid.org/0000-0003-4712-5233","observed_orcids":["https://orcid.org/0000-0003-4712-5233"]},"institutions":[{"id":"https://openalex.org/I47838141","display_name":"Saint Louis University","ror":"https://ror.org/01p7jjy08","country_code":"US","type":"education","lineage":["https://openalex.org/I47838141"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"T. Scott Plutchak","raw_affiliation_strings":["Associate Director, St. Louis University Medical Center Library, St. Louis, MO"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Associate Director, St. Louis University Medical Center Library, St. Louis, MO","institution_ids":["https://openalex.org/I47838141"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5005921823"],"corresponding_institution_ids":["https://openalex.org/I47838141"],"apc_list":null,"apc_paid":null,"fwci":32.8889,"has_fulltext":false,"cited_by_count":21,"citation_normalized_percentile":{"value":0.99877074,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"8","issue":"1","first_page":"45","last_page":"48"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10712","display_name":"Library Science and Information Literacy","score":0.7095000147819519,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10712","display_name":"Library Science and Information Literacy","score":0.7095000147819519,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12863","display_name":"Web and Library Services","score":0.11249999701976776,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13197","display_name":"Spreadsheets and End-User Computing","score":0.02419999986886978,"subfield":{"id":"https://openalex.org/subfields/1712","display_name":"Software"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/end-users","display_name":"end users","score":0.9169999957084656},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"user satisfaction","score":0.7440000176429749},{"id":"https://openalex.org/keywords/user-competence","display_name":"user competence","score":0.38600000739097595},{"id":"https://openalex.org/keywords/information-seeking","display_name":"information seeking","score":0.3269999921321869}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.544363796710968},{"id":"https://openalex.org/C91262260","wikidata":"https://www.wikidata.org/wiki/Q528074","display_name":"End user","level":2,"score":0.4246899485588074},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.38332676887512207},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.25521785020828247}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1300/j115v08n01_05","doi":"https://doi.org/10.1300/j115v08n01_05","is_oa":false,"landing_page_url":"https://doi.org/10.1300/j115v08n01_05","pdf_url":null,"source":{"id":"https://openalex.org/S200967711","display_name":"Medical Reference Services Quarterly","issn_l":"0276-3869","issn":["0276-3869","1540-9597"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","medline","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Medical Reference Services Quarterly","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W1523254795","https://openalex.org/W2250578527","https://openalex.org/W2070699009","https://openalex.org/W4230790770","https://openalex.org/W2412563815","https://openalex.org/W2313547339","https://openalex.org/W4246436166","https://openalex.org/W1500913178","https://openalex.org/W2992341320","https://openalex.org/W2404176054"],"abstract_inverted_index":null,"counts_by_year":[{"year":2020,"cited_by_count":1},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-26T11:51:55.731654","created_date":"2016-06-24T00:00:00"}
