{"id":"https://openalex.org/W2025614286","doi":"https://doi.org/10.1504/ijor.2013.054439","title":"An M/M/c/N queuing system with reneging and retention of reneged customers","display_name":"An M/M/c/N queuing system with reneging and retention of reneged customers","publication_year":2013,"publication_date":"2013-01-01","ids":{"openalex":"https://openalex.org/W2025614286","doi":"https://doi.org/10.1504/ijor.2013.054439","mag":"2025614286"},"language":"en","primary_location":{"id":"doi:10.1504/ijor.2013.054439","doi":"https://doi.org/10.1504/ijor.2013.054439","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijor.2013.054439","pdf_url":null,"source":{"id":"https://openalex.org/S129952182","display_name":"International Journal of Operational Research","issn_l":"1745-7645","issn":["1745-7645","1745-7653"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-2"],"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Operational Research","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5085384121","display_name":"Rakesh Kumar","orcid":"https://orcid.org/0000-0001-5606-5215","observed_orcids":["https://orcid.org/0000-0001-5606-5215"]},"institutions":[{"id":"https://openalex.org/I59179055","display_name":"Shri Mata Vaishno Devi University","ror":"https://ror.org/036x6w630","country_code":"IN","type":"education","lineage":["https://openalex.org/I59179055"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Rakesh Kumar","raw_affiliation_strings":["School of Mathematics, Shri Mata Vaishno Devi University, Katra, Sub-Post Office, University Campus-182320, Jammu and Kashmir, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Mathematics, Shri Mata Vaishno Devi University, Katra, Sub-Post Office, University Campus-182320, Jammu and Kashmir, India","institution_ids":["https://openalex.org/I59179055"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5076415494","display_name":"Sumeet K. Sharma","orcid":"https://orcid.org/0000-0003-0012-7338","observed_orcids":["https://orcid.org/0000-0003-0012-7338"]},"institutions":[{"id":"https://openalex.org/I59179055","display_name":"Shri Mata Vaishno Devi University","ror":"https://ror.org/036x6w630","country_code":"IN","type":"education","lineage":["https://openalex.org/I59179055"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Sumeet Kumar Sharma","raw_affiliation_strings":["School of Mathematics, Shri Mata Vaishno Devi University, Katra, Sub-Post Office, University Campus-182320, Jammu and Kashmir, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Mathematics, Shri Mata Vaishno Devi University, Katra, Sub-Post Office, University Campus-182320, Jammu and Kashmir, India","institution_ids":["https://openalex.org/I59179055"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I59179055"],"apc_list":null,"apc_paid":null,"fwci":1.3486,"has_fulltext":false,"cited_by_count":12,"citation_normalized_percentile":{"value":0.85744242,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"17","issue":"3","first_page":"333","last_page":"333"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13553","display_name":"Age of Information Optimization","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-impatience","display_name":"impatient customers","score":0.9259999990463257},{"id":"https://openalex.org/keywords/steady-state-solutions","display_name":"stationary solutions","score":0.7490000128746033},{"id":"https://openalex.org/keywords/measures-of-effectiveness","display_name":"measures of effectiveness","score":0.7419999837875366}],"concepts":[{"id":"https://openalex.org/C128220111","wikidata":"https://www.wikidata.org/wiki/Q4531011","display_name":"Queue management system","level":3,"score":0.7369676232337952},{"id":"https://openalex.org/C22684755","wikidata":"https://www.wikidata.org/wiki/Q847526","display_name":"Queueing theory","level":2,"score":0.7270547151565552},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6343159675598145},{"id":"https://openalex.org/C160403385","wikidata":"https://www.wikidata.org/wiki/Q220543","display_name":"Queue","level":2,"score":0.5879560708999634},{"id":"https://openalex.org/C195487862","wikidata":"https://www.wikidata.org/wiki/Q850210","display_name":"Revenue","level":2,"score":0.5083393454551697},{"id":"https://openalex.org/C187825244","wikidata":"https://www.wikidata.org/wiki/Q372071","display_name":"Probability-generating function","level":4,"score":0.48657453060150146},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.47440099716186523},{"id":"https://openalex.org/C159886148","wikidata":"https://www.wikidata.org/wiki/Q176645","display_name":"Markov process","level":2,"score":0.4197220504283905},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.3861597180366516},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.33907365798950195},{"id":"https://openalex.org/C149441793","wikidata":"https://www.wikidata.org/wiki/Q200726","display_name":"Probability distribution","level":2,"score":0.2306707203388214},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.18083688616752625},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.1746346354484558},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.14439764618873596},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.07925203442573547},{"id":"https://openalex.org/C197096303","wikidata":"https://www.wikidata.org/wiki/Q869887","display_name":"Probability mass function","level":3,"score":0.0643310546875},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.05893659591674805}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1504/ijor.2013.054439","doi":"https://doi.org/10.1504/ijor.2013.054439","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijor.2013.054439","pdf_url":null,"source":{"id":"https://openalex.org/S129952182","display_name":"International Journal of Operational Research","issn_l":"1745-7645","issn":["1745-7645","1745-7653"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-2"],"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Operational Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:ids:ijores:v:17:y:2013:i:3:p:333-344","doi":null,"is_oa":false,"landing_page_url":"http://www.inderscience.com/link.php?id=54439","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":19,"referenced_works":["https://openalex.org/W1549824958","https://openalex.org/W1969122212","https://openalex.org/W1972605840","https://openalex.org/W1974916264","https://openalex.org/W2036113291","https://openalex.org/W2039019152","https://openalex.org/W2040626230","https://openalex.org/W2044772811","https://openalex.org/W2056910784","https://openalex.org/W2073981203","https://openalex.org/W2076078667","https://openalex.org/W2076939426","https://openalex.org/W2077463452","https://openalex.org/W2077651719","https://openalex.org/W2083092175","https://openalex.org/W2084179772","https://openalex.org/W2084353017","https://openalex.org/W2127208728","https://openalex.org/W2132892761"],"related_works":["https://openalex.org/W2167346158","https://openalex.org/W118898521","https://openalex.org/W7098295452","https://openalex.org/W2033053189","https://openalex.org/W4234801620","https://openalex.org/W7099229909","https://openalex.org/W2109143210","https://openalex.org/W4367308023","https://openalex.org/W2055157106","https://openalex.org/W67704327"],"abstract_inverted_index":{"The":[0,91,100,112],"customer":[1,54,117,143],"impatience":[2],"due":[3],"to":[4,18,59,138],"reneging":[5],"results":[6],"into":[7],"loss":[8],"of":[9,26,48,94,103,105,114,116,130,142,159],"potential":[10],"customers.":[11,50],"But,":[12],"if":[13],"we":[14,34],"have":[15,35,109,153],"certain":[16],"mechanism":[17],"retain":[19],"such":[20],"impatient":[21],"customers,":[22],"a":[23,37,52],"significant":[24],"amount":[25],"revenue":[27],"can":[28,55],"be":[29,56],"increased.":[30],"In":[31],"this":[32,160],"paper,":[33],"developed":[36],"Markovian,":[38],"finite":[39],"capacity,":[40],"multi-server":[41],"queuing":[42,63,107,132,151],"system":[43,64,122,148],"which":[44],"deals":[45],"with":[46,69,84],"retention":[47,118,144],"reneged":[49,53],"Accordingly,":[51],"made":[57],"(convinced)":[58],"stay":[60],"in":[61],"the":[62,78,82,95,106,120,140,146],"for":[65],"his":[66],"further":[67],"service":[68,83],"some":[70,131],"probability,":[71],"say":[72],"q":[73],"and":[74],"he":[75],"may":[76],"abandon":[77],"queue":[79],"without":[80],"receiving":[81],"probability":[85,115],"p":[86],"(=":[87],"1":[88],"\u2013":[89],"q).":[90],"steady-state":[92],"solution":[93],"model":[96,108],"has":[97,124,134],"been":[98,110,125,135,154],"derived.":[99],"different":[101],"measures":[102],"effectiveness":[104],"obtained.":[111],"effect":[113],"on":[119,145],"expected":[121,147],"size":[123],"studied.":[126],"A":[127],"comparative":[128],"analysis":[129],"models":[133,152],"carried":[136],"out":[137],"see":[139],"impact":[141],"size.":[149],"Some":[150],"derived":[155],"as":[156],"particular":[157],"cases":[158],"model.":[161]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":1},{"year":2014,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2016-06-24T00:00:00"}
