{"id":"https://openalex.org/W2024693000","doi":"https://doi.org/10.1142/s0219649214500026","title":"Impact of Relational Capital on Business Value","display_name":"Impact of Relational Capital on Business Value","publication_year":2014,"publication_date":"2014-02-18","ids":{"openalex":"https://openalex.org/W2024693000","doi":"https://doi.org/10.1142/s0219649214500026","mag":"2024693000"},"language":"en","primary_location":{"id":"doi:10.1142/s0219649214500026","doi":"https://doi.org/10.1142/s0219649214500026","is_oa":false,"landing_page_url":"https://doi.org/10.1142/s0219649214500026","pdf_url":null,"source":{"id":"https://openalex.org/S30163770","display_name":"Journal of Information & Knowledge Management","issn_l":"0219-6492","issn":["0219-6492","1793-6926"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-2"],"host_organization":"https://openalex.org/P4310319815","host_organization_name":"World Scientific","host_organization_lineage":["https://openalex.org/P4310319815"],"host_organization_lineage_names":["World Scientific"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information &amp; Knowledge Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5054873525","display_name":"Jos\u00e9 Domingo Garc\u00eda Merino","orcid":"https://orcid.org/0000-0003-3502-9893","observed_orcids":["https://orcid.org/0000-0003-3502-9893"]},"institutions":[{"id":"https://openalex.org/I169108374","display_name":"University of the Basque Country","ror":"https://ror.org/000xsnr85","country_code":"ES","type":"education","lineage":["https://openalex.org/I169108374"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Jose Domingo Garc\u00eda-Merino","raw_affiliation_strings":["Department of Financial Economy II (Business Administration), University of the Basque Country UPV-EHU, Avda. Lehendakari Aguirre 83, 48015 Bilbao, Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Financial Economy II (Business Administration), University of the Basque Country UPV-EHU, Avda. Lehendakari Aguirre 83, 48015 Bilbao, Spain","institution_ids":["https://openalex.org/I169108374"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5076759301","display_name":"Lidia Garc\u00eda-Zambrano","orcid":"https://orcid.org/0000-0003-4883-3047","observed_orcids":["https://orcid.org/0000-0003-4883-3047"]},"institutions":[{"id":"https://openalex.org/I169108374","display_name":"University of the Basque Country","ror":"https://ror.org/000xsnr85","country_code":"ES","type":"education","lineage":["https://openalex.org/I169108374"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Lidia Garc\u00eda-Zambrano","raw_affiliation_strings":["Department of Financial Economy II (Business Administration), University of the Basque Country UPV-EHU, Avda. Lehendakari Aguirre 83, 48015 Bilbao, Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Financial Economy II (Business Administration), University of the Basque Country UPV-EHU, Avda. Lehendakari Aguirre 83, 48015 Bilbao, Spain","institution_ids":["https://openalex.org/I169108374"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5015529894","display_name":"Arturo Rodr\u00edguez Castellanos","orcid":"https://orcid.org/0000-0002-9436-423X","observed_orcids":["https://orcid.org/0000-0002-9436-423X"]},"institutions":[{"id":"https://openalex.org/I169108374","display_name":"University of the Basque Country","ror":"https://ror.org/000xsnr85","country_code":"ES","type":"education","lineage":["https://openalex.org/I169108374"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Arturo Rodriguez-Castellanos","raw_affiliation_strings":["Department of Financial Economy II (Business Administration), University of the Basque Country UPV-EHU, Avda. Lehendakari Aguirre 83, 48015 Bilbao, Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Financial Economy II (Business Administration), University of the Basque Country UPV-EHU, Avda. Lehendakari Aguirre 83, 48015 Bilbao, Spain","institution_ids":["https://openalex.org/I169108374"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I169108374"],"apc_list":null,"apc_paid":null,"fwci":2.0476,"has_fulltext":false,"cited_by_count":37,"citation_normalized_percentile":{"value":0.91358325,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":"13","issue":"01","first_page":"1450002","last_page":"1450002"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11849","display_name":"Intellectual Capital and Performance Analysis","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11849","display_name":"Intellectual Capital and Performance Analysis","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.002099999925121665,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/relational-capital","display_name":"relational capital","score":1.0},{"id":"https://openalex.org/keywords/intellectual-capital","display_name":"intellectual capital","score":0.8889999985694885},{"id":"https://openalex.org/keywords/intangible-resources","display_name":"intangible resources","score":0.7850000262260437},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9509999752044678},{"id":"https://openalex.org/keywords/business-value","display_name":"business value","score":0.8899999856948853},{"id":"https://openalex.org/keywords/firm-value","display_name":"firm value","score":0.597000002861023},{"id":"https://openalex.org/keywords/stakeholder-relationships","display_name":"stakeholder relations","score":0.7870000004768372},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"competitive advantage","score":0.7620000243186951},{"id":"https://openalex.org/keywords/ibex-35-companies","display_name":"IBEX 35 companies","score":0.8169999718666077}],"concepts":[{"id":"https://openalex.org/C2780838347","wikidata":"https://www.wikidata.org/wiki/Q1329252","display_name":"Intellectual capital","level":2,"score":0.8525985479354858},{"id":"https://openalex.org/C2779445257","wikidata":"https://www.wikidata.org/wiki/Q7310710","display_name":"Relational capital","level":3,"score":0.7787669897079468},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6741101741790771},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.6567128896713257},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5414218902587891},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5367807745933533},{"id":"https://openalex.org/C100521375","wikidata":"https://www.wikidata.org/wiki/Q2015382","display_name":"Competence (human resources)","level":2,"score":0.49958157539367676},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.46226489543914795},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4475373923778534},{"id":"https://openalex.org/C201305675","wikidata":"https://www.wikidata.org/wiki/Q852998","display_name":"Stakeholder","level":2,"score":0.42257213592529297},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.42242762446403503},{"id":"https://openalex.org/C2779136266","wikidata":"https://www.wikidata.org/wiki/Q604007","display_name":"Relational view","level":2,"score":0.4172023832798004},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.1846591830253601},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.15170687437057495},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.11802032589912415},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1142/s0219649214500026","doi":"https://doi.org/10.1142/s0219649214500026","is_oa":false,"landing_page_url":"https://doi.org/10.1142/s0219649214500026","pdf_url":null,"source":{"id":"https://openalex.org/S30163770","display_name":"Journal of Information & Knowledge Management","issn_l":"0219-6492","issn":["0219-6492","1793-6926"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-2"],"host_organization":"https://openalex.org/P4310319815","host_organization_name":"World Scientific","host_organization_lineage":["https://openalex.org/P4310319815"],"host_organization_lineage_names":["World Scientific"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information &amp; Knowledge Management","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:wsi:jikmxx:v:13:y:2014:i:01:n:s0219649214500026","doi":null,"is_oa":false,"landing_page_url":"http://www.worldscientific.com/doi/abs/10.1142/S0219649214500026","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:RePEc:wsi:jikmxx:v:13:y:2014:i:01:p:1450002-1-1450002-8","doi":null,"is_oa":false,"landing_page_url":"http://www.worldscinet.com/cgi-bin/details.cgi?type=html&amp;id=pii:S0219649214500026","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.4300000071525574}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":71,"referenced_works":["https://openalex.org/W8706888","https://openalex.org/W63573256","https://openalex.org/W203334729","https://openalex.org/W261971812","https://openalex.org/W620820762","https://openalex.org/W1229742189","https://openalex.org/W1495419098","https://openalex.org/W1507846642","https://openalex.org/W1526245674","https://openalex.org/W1527296916","https://openalex.org/W1542914257","https://openalex.org/W1551344444","https://openalex.org/W1598959554","https://openalex.org/W1837437931","https://openalex.org/W1964749573","https://openalex.org/W1965034008","https://openalex.org/W1978399955","https://openalex.org/W1996740792","https://openalex.org/W1998518677","https://openalex.org/W2003387786","https://openalex.org/W2005985694","https://openalex.org/W2006753274","https://openalex.org/W2018417730","https://openalex.org/W2019942862","https://openalex.org/W2021840847","https://openalex.org/W2039084554","https://openalex.org/W2043164853","https://openalex.org/W2044376291","https://openalex.org/W2053158058","https://openalex.org/W2056027337","https://openalex.org/W2061550049","https://openalex.org/W2065918174","https://openalex.org/W2073164647","https://openalex.org/W2083166592","https://openalex.org/W2084192452","https://openalex.org/W2086110977","https://openalex.org/W2095913254","https://openalex.org/W2102469678","https://openalex.org/W2108767715","https://openalex.org/W2115278118","https://openalex.org/W2121996723","https://openalex.org/W2123709218","https://openalex.org/W2132081716","https://openalex.org/W2132454116","https://openalex.org/W2137266665","https://openalex.org/W2138623387","https://openalex.org/W2140956556","https://openalex.org/W2142488799","https://openalex.org/W2146538537","https://openalex.org/W2154597923","https://openalex.org/W2156948047","https://openalex.org/W2158334213","https://openalex.org/W2160449301","https://openalex.org/W2174795764","https://openalex.org/W2247095457","https://openalex.org/W2484221944","https://openalex.org/W2492302299","https://openalex.org/W2752710160","https://openalex.org/W2787224751","https://openalex.org/W3123643394","https://openalex.org/W3124536214","https://openalex.org/W4211108930","https://openalex.org/W4232242847","https://openalex.org/W4244314151","https://openalex.org/W4244554074","https://openalex.org/W4285719527","https://openalex.org/W4298140396","https://openalex.org/W4300529338","https://openalex.org/W4311831897","https://openalex.org/W4383905736","https://openalex.org/W6629866355"],"related_works":["https://openalex.org/W7037440509","https://openalex.org/W7217407880","https://openalex.org/W2300602830","https://openalex.org/W2023917659","https://openalex.org/W2969375140","https://openalex.org/W7052432845","https://openalex.org/W3039802060","https://openalex.org/W2787547521","https://openalex.org/W7220051378","https://openalex.org/W2248665036"],"abstract_inverted_index":{"Intangible":[0],"resources,":[1,120],"or":[2],"intellectual":[3,77],"capital,":[4,294],"are":[5,111,286],"currently":[6],"known":[7,18],"to":[8,58,184,238],"be":[9],"the":[10,20,25,43,53,56,65,68,72,80,92,96,103,106,112,155,167,175,197,200,219,246,250,255,262,270,275,282,289,292,302,306],"drivers":[11],"of":[12,34,67,71,76,105,162,177,199,249,254,267,269,298,305],"economic":[13],"growth.":[14],"Today's":[15],"society":[16],"is":[17,24,30,79,89,181,215,243,314,325,335],"as":[19,49,91,126,179],"knowledge-based":[21],"society.":[22],"Knowledge":[23],"main":[26,256,265],"strategic":[27],"resource":[28],"that":[29,101,154,189,320,334],"capable":[31],"in":[32,95,218,229,245],"itself":[33],"generating":[35],"new":[36,160],"knowledge.":[37],"Therefore,":[38],"intangible":[39],"resources":[40,133],"have":[41,173,226],"become":[42,158,174],"competitiveness":[44],"base":[45],"for":[46,115,166,232],"any":[47,99],"company,":[48],"their":[50,191,194,212],"ownership":[51],"provides":[52],"company":[54,307],"with":[55,98,109,193,278,328],"opportunity":[57],"generate":[59],"sustainable":[60,186],"competitive":[61,164],"advantage":[62,165],"and":[63,84,118,122,131,141,171,196,209,288,301],"increases":[64],"value":[66,248,304],"company.":[69],"One":[70],"most":[73],"important":[74],"dimensions":[75],"capital":[78,82,88],"relational":[81,293],"(Prahalad":[83],"Ramaswany,":[85],"2000).":[86],"Relational":[87],"defined":[90],"knowledge":[93],"embedded":[94],"relationships":[97],"stakeholder":[100],"influences":[102],"life":[104],"organisation.":[107,168],"Relationships":[108],"stakeholders":[110],"necessary":[113],"condition":[114],"building,":[116],"maintaining":[117],"renewing":[119],"structures":[121],"processes":[123],"over":[124],"time,":[125],"firms":[127],"can":[128],"access":[129],"critical":[130],"complementary":[132],"through":[134],"external":[135],"relationships.":[136],"Some":[137],"authors":[138],"[Prahalad,":[139],"CK":[140],"V":[142],"Ramaswamy":[143],"(2000).":[144],"Co-opting":[145],"customer":[146,156,170,241,323],"competence,":[147],"Harvard":[148],"Business":[149],"Review,":[150],"78(1)":[151],"79\u201387.]":[152],"suggest":[153],"has":[157,308],"a":[159,205,216],"source":[161],"obtaining":[163],"The":[169],"satisfaction":[172,198,242,297,324],"aim":[176],"companies":[178,277],"it":[180],"only":[182],"way":[183],"attain":[185],"performance.":[187],"Companies":[188],"improve":[190],"relations":[192],"clients,":[195],"latter,":[201],"will":[202,210],"therefore":[203],"achieve":[204],"better":[206],"business":[207,331],"performance":[208],"increase":[211],"value.":[213],"There":[214],"gap":[217],"literature":[220],"about":[221],"this":[222,230],"topic.":[223],"Few":[224],"works":[225],"been":[227,309],"done":[228],"aspect;":[231],"that,":[233],"our":[234],"research":[235],"thus":[236],"seeks":[237],"analyse":[239],"whether":[240],"reflected":[244],"total":[247,303],"intangibles.":[251],"A":[252,311],"sample":[253],"Spanish":[257,271,283],"companies,":[258],"those":[259],"quoted":[260],"on":[261,281],"IBEX-35":[263],"(the":[264],"index":[266],"reference":[268],"Stock":[272,284],"Exchange,":[273],"comprising":[274],"35":[276],"greatest":[279],"liquidity":[280],"Exchange)":[285],"included":[287],"relationship":[290,313],"between":[291,317],"measured":[295],"by":[296],"customers":[299],"variable,":[300],"analysed.":[310],"positive":[312],"then":[315],"obtained":[316],"both":[318],"variables,":[319],"is,":[321],"improved":[322],"positively":[326],"associated":[327],"an":[329],"increased":[330],"value,":[332],"but":[333],"not":[336],"statistically":[337],"significant.":[338]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":7},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":7},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":5},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2016-06-24T00:00:00"}
