{"id":"https://openalex.org/W2020995244","doi":"https://doi.org/10.1108/jsm-04-2013-0098","title":"Consumer participation in online product recommendation services: augmenting the technology acceptance model","display_name":"Consumer participation in online product recommendation services: augmenting the technology acceptance model","publication_year":2014,"publication_date":"2014-09-02","ids":{"openalex":"https://openalex.org/W2020995244","doi":"https://doi.org/10.1108/jsm-04-2013-0098","mag":"2020995244"},"language":"en","primary_location":{"id":"doi:10.1108/jsm-04-2013-0098","doi":"https://doi.org/10.1108/jsm-04-2013-0098","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jsm-04-2013-0098","pdf_url":null,"source":{"id":"https://openalex.org/S180851279","display_name":"Journal of Services Marketing","issn_l":"0887-6045","issn":["0887-6045","2054-1651"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Services Marketing","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5048324835","display_name":"Xiaojing Sheng","orcid":"https://orcid.org/0000-0003-2261-329X","observed_orcids":["https://orcid.org/0000-0003-2261-329X"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Xiaojing Sheng","raw_affiliation_strings":["Department of Marketing, University of Texas-Pan American, Edinburg, Texas, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Marketing, University of Texas-Pan American, Edinburg, Texas, USA","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5065695703","display_name":"Mohammadali Zolfagharian","orcid":"https://orcid.org/0000-0002-4611-4228","observed_orcids":["https://orcid.org/0000-0002-4611-4228"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Mohammadali Zolfagharian","raw_affiliation_strings":["Department of Marketing, University of Texas-Pan American, Edinburg, Texas, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Marketing, University of Texas-Pan American, Edinburg, Texas, USA","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":6.225,"has_fulltext":false,"cited_by_count":52,"citation_normalized_percentile":{"value":0.96258278,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":99},"biblio":{"volume":"28","issue":"6","first_page":"460","last_page":"470"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9077000021934509,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9077000021934509,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.05900000035762787,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.017100000753998756,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/consumer-participation","display_name":"consumer participation","score":0.9990000128746033},{"id":"https://openalex.org/keywords/technology-acceptance-model","display_name":"technology acceptance model","score":0.8949999809265137},{"id":"https://openalex.org/keywords/online-product-recommendation","display_name":"online product recommendation","score":0.5149999856948853},{"id":"https://openalex.org/keywords/perceived-ease-of-use","display_name":"perceived ease of use","score":0.8199999928474426},{"id":"https://openalex.org/keywords/enjoyment","display_name":"enjoyment","score":0.8050000071525574},{"id":"https://openalex.org/keywords/financial-risk","display_name":"financial risk","score":0.7459999918937683},{"id":"https://openalex.org/keywords/perceived-usefulness","display_name":"perceived usefulness","score":0.5870000123977661}],"concepts":[{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6435990333557129},{"id":"https://openalex.org/C163355716","wikidata":"https://www.wikidata.org/wiki/Q2154783","display_name":"Risk perception","level":3,"score":0.6409710645675659},{"id":"https://openalex.org/C40722632","wikidata":"https://www.wikidata.org/wiki/Q5160137","display_name":"Confirmatory factor analysis","level":3,"score":0.6252421140670776},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.5739325881004333},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5731180906295776},{"id":"https://openalex.org/C139043278","wikidata":"https://www.wikidata.org/wiki/Q837171","display_name":"Financial services","level":2,"score":0.5673643350601196},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.554436981678009},{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.5535222291946411},{"id":"https://openalex.org/C93225998","wikidata":"https://www.wikidata.org/wiki/Q1941972","display_name":"Moderation","level":2,"score":0.5502300262451172},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.542231559753418},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.53337562084198},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.5124648213386536},{"id":"https://openalex.org/C137308460","wikidata":"https://www.wikidata.org/wiki/Q1752161","display_name":"Consumer-to-business","level":3,"score":0.4587026834487915},{"id":"https://openalex.org/C191160116","wikidata":"https://www.wikidata.org/wiki/Q3423709","display_name":"Regulatory focus theory","level":3,"score":0.4509904682636261},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4301646649837494},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3661538362503052},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.31727278232574463},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.29459160566329956},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.2924889326095581},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.17885640263557434},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.13440489768981934},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.09802171587944031},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.0},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/jsm-04-2013-0098","doi":"https://doi.org/10.1108/jsm-04-2013-0098","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jsm-04-2013-0098","pdf_url":null,"source":{"id":"https://openalex.org/S180851279","display_name":"Journal of Services Marketing","issn_l":"0887-6045","issn":["0887-6045","2054-1651"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Services Marketing","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":41,"referenced_works":["https://openalex.org/W141544107","https://openalex.org/W1511558225","https://openalex.org/W1513421164","https://openalex.org/W1543266722","https://openalex.org/W1563786874","https://openalex.org/W1791587663","https://openalex.org/W1980569376","https://openalex.org/W1987356147","https://openalex.org/W1989528006","https://openalex.org/W2001229979","https://openalex.org/W2005926986","https://openalex.org/W2010363080","https://openalex.org/W2012819547","https://openalex.org/W2013242657","https://openalex.org/W2020927040","https://openalex.org/W2028201343","https://openalex.org/W2029686226","https://openalex.org/W2033943395","https://openalex.org/W2066886499","https://openalex.org/W2078380413","https://openalex.org/W2085645634","https://openalex.org/W2094694112","https://openalex.org/W2096814725","https://openalex.org/W2100379340","https://openalex.org/W2101699735","https://openalex.org/W2104093905","https://openalex.org/W2125178435","https://openalex.org/W2137972155","https://openalex.org/W2150376909","https://openalex.org/W2166649938","https://openalex.org/W2168578824","https://openalex.org/W2176603024","https://openalex.org/W2177923071","https://openalex.org/W2256048723","https://openalex.org/W2294044876","https://openalex.org/W2954006745","https://openalex.org/W3125976894","https://openalex.org/W3199526393","https://openalex.org/W4235459023","https://openalex.org/W4235678817","https://openalex.org/W4243667233"],"related_works":["https://openalex.org/W2055615401","https://openalex.org/W4233112314","https://openalex.org/W2891441722","https://openalex.org/W4389565022","https://openalex.org/W7046653722","https://openalex.org/W1511558225","https://openalex.org/W7164117538","https://openalex.org/W7098137005","https://openalex.org/W3157866176","https://openalex.org/W2343147911"],"abstract_inverted_index":{"Purpose":[0],"\u2013":[1,65,125,167,209,244],"This":[2,168,245],"paper":[3],"aims":[4],"to":[5,130,203,216],"examine":[6],"the":[7,20,35,60,148,205,220,241,251,262],"complex":[8],"role":[9,252],"of":[10,23,139,141,151,181,222,227,231,253],"consumer":[11,24,32,45,171,182,223,225,254],"participation":[12,33,46,127,255],"by":[13],"empirically":[14],"testing":[15,121],"a":[16,48,95,179,190],"theoretical":[17],"model":[18,38],"within":[19],"online":[21],"context":[22],"using":[25,195],"product":[26,92],"recommendation":[27],"agents":[28],"(RAs)":[29],"that":[30],"integrates":[31],"into":[34],"technology":[36],"acceptance":[37],"(TAM).":[39],"Recent":[40],"research":[41,169,187,213,246],"starts":[42],"questioning":[43],"whether":[44],"is":[47],"double-edged":[49],"sword,":[50],"although":[51],"its":[52,258],"positive":[53],"effects":[54],"have":[55],"been":[56],"widely":[57],"documented":[58],"in":[59,162,240],"services":[61,263],"marketing":[62,264],"literature.":[63,267],"Design/methodology/approach":[64],"Data":[66],"were":[67,114,159],"collected":[68],"from":[69,211],"243":[70],"respondents":[71],"comprising":[72],"both":[73],"genders":[74],"with":[75,87],"varied":[76],"age":[77],"groups,":[78],"education":[79],"levels,":[80],"household":[81],"income":[82],"and":[83,109,120,174,199,234,236,265],"ethnicities.":[84],"Participants":[85],"interacted":[86],"an":[88,142],"existing":[89],"RA,":[90,143],"searching":[91],"information":[93],"for":[94,116],"simulated":[96],"purchase":[97,149],"involving":[98],"either":[99],"high":[100,152],"or":[101],"low":[102],"financial":[103,153,176,237],"risk.":[104,154],"Confirmatory":[105],"factor":[106],"analysis":[107],"(CFA)":[108],"Structural":[110],"equations":[111],"modeling":[112],"(SEM)":[113],"used":[115],"assessing":[117],"construct":[118],"validity":[119],"hypotheses,":[122],"respectively.":[123],"Findings":[124,210],"Consumer":[126],"was":[128,145,150],"found":[129],"positively":[131],"affect":[132,136],"enjoyment":[133],"but":[134],"negatively":[135],"perceived":[137],"ease":[138],"use":[140,229],"which":[144],"exacerbated":[146],"when":[147],"Predictions":[155],"based":[156],"on":[157,250],"TAM":[158],"all":[160],"supported":[161],"this":[163,212],"study.":[164,206],"Research":[165],"limitations/implications":[166],"evidenced":[170],"participation\u2019s":[172],"dual-effect":[173],"identified":[175],"risk":[177,238],"as":[178,194],"moderator":[180],"participation\u2019":[183],"negative":[184],"effect.":[185],"Future":[186],"could":[188],"employ":[189],"different":[191],"design":[192,218],"such":[193],"controlled":[196],"lab":[197],"settings":[198],"conducting":[200],"longitudinal":[201],"studies":[202],"replicate":[204],"Practical":[207],"implications":[208],"provide":[214],"guidance":[215],"RA":[217,228,266],"regarding":[219],"amount":[221],"participation,":[224],"perceptions":[226],"(ease":[230],"use,":[232],"usefulness":[233],"enjoyment)":[235],"involved":[239],"purchase.":[242],"Originality/value":[243],"sheds":[247],"new":[248],"light":[249],"through":[256],"uncovering":[257],"dual-effect,":[259],"thus":[260],"complementing":[261]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":7},{"year":2021,"cited_by_count":9},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":10},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":4},{"year":2015,"cited_by_count":4}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}