{"id":"https://openalex.org/W2020013010","doi":"https://doi.org/10.1080/01944369108975489","title":"Customer Service A New Philosophy towards Effective City Planning","display_name":"Customer Service A New Philosophy towards Effective City Planning","publication_year":1991,"publication_date":"1991-06-30","ids":{"openalex":"https://openalex.org/W2020013010","doi":"https://doi.org/10.1080/01944369108975489","mag":"2020013010"},"language":"en","primary_location":{"id":"doi:10.1080/01944369108975489","doi":"https://doi.org/10.1080/01944369108975489","is_oa":false,"landing_page_url":"https://doi.org/10.1080/01944369108975489","pdf_url":null,"source":{"id":"https://openalex.org/S79990064","display_name":"Journal of the American Planning Association","issn_l":"0194-4363","issn":["0194-4363","1939-0130"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","dongbi-a","jufo-2","norway-1","poland-100","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of the American Planning Association","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5011837015","display_name":"Bruce W. McClendon","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Bruce McClendon","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5011837015"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":6.0827,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.95175041,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":"57","issue":"2","first_page":"205","last_page":"211"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13247","display_name":"Local Governance and Planning","score":0.6425999999046326,"subfield":{"id":"https://openalex.org/subfields/3305","display_name":"Geography, Planning and Development"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13247","display_name":"Local Governance and Planning","score":0.6425999999046326,"subfield":{"id":"https://openalex.org/subfields/3305","display_name":"Geography, Planning and Development"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10239","display_name":"Urban Planning and Governance","score":0.25369998812675476,"subfield":{"id":"https://openalex.org/subfields/3322","display_name":"Urban Studies"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.0786999985575676,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-service","display_name":"customer service","score":0.9490000009536743},{"id":"https://openalex.org/keywords/urban-planning","display_name":"urban planning","score":0.8730000257492065},{"id":"https://openalex.org/keywords/planning-philosophy","display_name":"planning philosophy","score":0.7139999866485596},{"id":"https://openalex.org/keywords/public-service-delivery","display_name":"public service delivery","score":0.5529999732971191}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5621077418327332},{"id":"https://openalex.org/C2984334869","wikidata":"https://www.wikidata.org/wiki/Q1060653","display_name":"Customer service","level":3,"score":0.4806286692619324},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4731805622577667},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.41452130675315857},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3625386953353882},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3281031548976898},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.24502837657928467}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/01944369108975489","doi":"https://doi.org/10.1080/01944369108975489","is_oa":false,"landing_page_url":"https://doi.org/10.1080/01944369108975489","pdf_url":null,"source":{"id":"https://openalex.org/S79990064","display_name":"Journal of the American Planning Association","issn_l":"0194-4363","issn":["0194-4363","1939-0130"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","dongbi-a","jufo-2","norway-1","poland-100","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of the American Planning Association","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/11","score":0.8787999749183655,"display_name":"Sustainable cities and communities"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":16,"referenced_works":["https://openalex.org/W309086798","https://openalex.org/W570716275","https://openalex.org/W658231632","https://openalex.org/W1509371583","https://openalex.org/W1658527097","https://openalex.org/W1986025811","https://openalex.org/W2012507831","https://openalex.org/W2015117201","https://openalex.org/W2056249517","https://openalex.org/W2091166788","https://openalex.org/W2093225054","https://openalex.org/W2129941150","https://openalex.org/W2324161026","https://openalex.org/W2966755844","https://openalex.org/W4236590445","https://openalex.org/W4301761929"],"related_works":["https://openalex.org/W1964215907","https://openalex.org/W1997959329","https://openalex.org/W2492511814","https://openalex.org/W1581941000","https://openalex.org/W4313311119","https://openalex.org/W2030288864","https://openalex.org/W2000269671","https://openalex.org/W2332328535","https://openalex.org/W2007365380","https://openalex.org/W2054758346"],"abstract_inverted_index":{"(1991).":[0],"Customer":[1],"Service":[2],"A":[3],"New":[4],"Philosophy":[5],"towards":[6],"Effective":[7],"City":[8],"Planning.":[9],"Journal":[10],"of":[11],"the":[12],"American":[13],"Planning":[14],"Association:":[15],"Vol.":[16],"57,":[17],"No.":[18],"2,":[19],"pp.":[20],"205-211.":[21]},"counts_by_year":[{"year":2026,"cited_by_count":1}],"updated_date":"2026-08-15T07:11:24.734988","created_date":"2016-06-24T00:00:00"}