{"id":"https://openalex.org/W2019698705","doi":"https://doi.org/10.1080/14783360802622847","title":"Applying Six-Sigma methodology in the Kano quality model: An example of the stationery industry","display_name":"Applying Six-Sigma methodology in the Kano quality model: An example of the stationery industry","publication_year":2009,"publication_date":"2009-02-01","ids":{"openalex":"https://openalex.org/W2019698705","doi":"https://doi.org/10.1080/14783360802622847","mag":"2019698705"},"language":"en","primary_location":{"id":"doi:10.1080/14783360802622847","doi":"https://doi.org/10.1080/14783360802622847","is_oa":false,"landing_page_url":"https://doi.org/10.1080/14783360802622847","pdf_url":null,"source":{"id":"https://openalex.org/S4210181832","display_name":"Total Quality Management & Business Excellence","issn_l":"1478-3363","issn":["1478-3363","1478-3371"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Total Quality Management & Business Excellence","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5110109196","display_name":"S. C. Chen","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I65446980","display_name":"National Chin-Yi University of Technology","ror":"https://ror.org/040bs6h16","country_code":"TW","type":"education","lineage":["https://openalex.org/I65446980"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"S. C. Chen","raw_affiliation_strings":["Department of Recreation & Sports Management, National Chin-Yi Institute of Technology, Taichung, Taiwan, Republic of China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Recreation & Sports Management, National Chin-Yi Institute of Technology, Taichung, Taiwan, Republic of China","institution_ids":["https://openalex.org/I65446980"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5109931962","display_name":"L. Chang","orcid":"https://orcid.org/0000-0002-4308-3569","observed_orcids":["https://orcid.org/0000-0002-4308-3569"]},"institutions":[{"id":"https://openalex.org/I65446980","display_name":"National Chin-Yi University of Technology","ror":"https://ror.org/040bs6h16","country_code":"TW","type":"education","lineage":["https://openalex.org/I65446980"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"L. Chang","raw_affiliation_strings":["Department of Industrial Engineering & Management, National Chin-Yi Institute of Technology, Taichung, Taiwan, Republic of China","Department of Industrial Engineering and Management , National Chin-Yi Institute of Technology , Taichung Taiwan , Republic of China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering & Management, National Chin-Yi Institute of Technology, Taichung, Taiwan, Republic of China","institution_ids":["https://openalex.org/I65446980"]},{"raw_affiliation_string":"Department of Industrial Engineering and Management , National Chin-Yi Institute of Technology , Taichung Taiwan , Republic of China","institution_ids":["https://openalex.org/I65446980"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5003820780","display_name":"T. H. Huang","orcid":"https://orcid.org/0009-0006-9838-9529","observed_orcids":["https://orcid.org/0009-0006-9838-9529"]},"institutions":[{"id":"https://openalex.org/I65446980","display_name":"National Chin-Yi University of Technology","ror":"https://ror.org/040bs6h16","country_code":"TW","type":"education","lineage":["https://openalex.org/I65446980"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"T. H. Huang","raw_affiliation_strings":["Department of Industrial Engineering & Management, National Chin-Yi Institute of Technology, Taichung, Taiwan, Republic of China","Department of Industrial Engineering and Management , National Chin-Yi Institute of Technology , Taichung Taiwan , Republic of China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering & Management, National Chin-Yi Institute of Technology, Taichung, Taiwan, Republic of China","institution_ids":["https://openalex.org/I65446980"]},{"raw_affiliation_string":"Department of Industrial Engineering and Management , National Chin-Yi Institute of Technology , Taichung Taiwan , Republic of China","institution_ids":["https://openalex.org/I65446980"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5110109196"],"corresponding_institution_ids":["https://openalex.org/I65446980"],"apc_list":null,"apc_paid":null,"fwci":4.5284,"has_fulltext":false,"cited_by_count":27,"citation_normalized_percentile":{"value":0.93944207,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"20","issue":"2","first_page":"153","last_page":"170"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.9789999723434448,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.9789999723434448,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.00839999970048666,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.004699999932199717,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/six-sigma","display_name":"Six Sigma","score":0.9290000200271606},{"id":"https://openalex.org/keywords/dmaic","display_name":"DMAIC","score":0.8130000233650208},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9480000138282776},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.8519999980926514},{"id":"https://openalex.org/keywords/attractive-quality","display_name":"attractive quality","score":0.5640000104904175},{"id":"https://openalex.org/keywords/performance-matrix","display_name":"performance matrix","score":0.42399999499320984},{"id":"https://openalex.org/keywords/stationery-industry","display_name":"stationery industry","score":0.8149999976158142},{"id":"https://openalex.org/keywords/quality-improvement-strategies","display_name":"quality improvement strategies","score":0.6539999842643738},{"id":"https://openalex.org/keywords/pareto-principle","display_name":"Pareto principle","score":0.8289999961853027}],"concepts":[{"id":"https://openalex.org/C23119410","wikidata":"https://www.wikidata.org/wiki/Q236908","display_name":"Six Sigma","level":3,"score":0.7814047336578369},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.7584517002105713},{"id":"https://openalex.org/C205400985","wikidata":"https://www.wikidata.org/wiki/Q380179","display_name":"DMAIC","level":4,"score":0.727739691734314},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6615715026855469},{"id":"https://openalex.org/C33516993","wikidata":"https://www.wikidata.org/wiki/Q1068173","display_name":"Kano model","level":4,"score":0.5858202576637268},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5479485988616943},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.5209711194038391},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.5087926983833313},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.5073058009147644},{"id":"https://openalex.org/C2777382242","wikidata":"https://www.wikidata.org/wiki/Q6017816","display_name":"Index (typography)","level":2,"score":0.4709383249282837},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.43115562200546265},{"id":"https://openalex.org/C2780009758","wikidata":"https://www.wikidata.org/wiki/Q6804172","display_name":"Measure (data warehouse)","level":2,"score":0.4279177188873291},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3683475852012634},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.306223064661026},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.2841923236846924},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.1572648286819458},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.09278985857963562},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/14783360802622847","doi":"https://doi.org/10.1080/14783360802622847","is_oa":false,"landing_page_url":"https://doi.org/10.1080/14783360802622847","pdf_url":null,"source":{"id":"https://openalex.org/S4210181832","display_name":"Total Quality Management & Business Excellence","issn_l":"1478-3363","issn":["1478-3363","1478-3371"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Total Quality Management & Business Excellence","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.4399999976158142}],"study_designs":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320321040","display_name":"National Science Council","ror":"https://ror.org/02kv4zf79"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":18,"referenced_works":["https://openalex.org/W62454032","https://openalex.org/W1517701247","https://openalex.org/W1585155070","https://openalex.org/W1978684417","https://openalex.org/W2004950695","https://openalex.org/W2026368098","https://openalex.org/W2035637598","https://openalex.org/W2041808327","https://openalex.org/W2043867338","https://openalex.org/W2062925181","https://openalex.org/W2066158911","https://openalex.org/W2118281403","https://openalex.org/W2157202423","https://openalex.org/W2581047482","https://openalex.org/W2743788926","https://openalex.org/W3004807288","https://openalex.org/W4205431151","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2768144689","https://openalex.org/W4244909191","https://openalex.org/W1972462572","https://openalex.org/W7113084061","https://openalex.org/W4366738075","https://openalex.org/W2614012934","https://openalex.org/W7026569848","https://openalex.org/W4310905222","https://openalex.org/W2270239589","https://openalex.org/W2888952480"],"abstract_inverted_index":{"The":[0,235],"most":[1],"effective":[2,38],"way":[3,39],"to":[4,8,18,33,61,75,92,143,175,183,224,242,265,300,320],"improve":[5,301,310],"management":[6],"is":[7],"focus":[9,162],"on":[10,70,163,189,303],"the":[11,16,28,46,53,73,87,94,99,115,121,128,177,190,200,209,244,247,262,274,283,290,304,311,316,322],"80/20":[12],"principle.":[13],"This":[14],"enables":[15],"input":[17],"have":[19,68],"minimum":[20],"cost":[21],"so":[22,58,80,223],"that":[23,257],"any":[24],"improvements":[25],"can":[26],"create":[27,321],"best":[29],"effectiveness.":[30],"In":[31,272],"order":[32,319],"arrive":[34],"at":[35],"such":[36,298],"an":[37,50],"for":[40,112,118,124,133,203,228,261,269,329],"making":[41],"improvements,":[42],"we":[43,82,161,207,308],"should":[44],"classify":[45],"quality":[47,64,76,90,96,132,195,238,253,256,285,305,313,328],"characteristics":[48,97,179],"with":[49,72,212,217],"orientation":[51],"toward":[52],"customer's":[54],"requirements":[55],"and":[56,127,130,136,147,155,170,231,254,278,281,288,296],"demands,":[57],"as":[59,110,157,180,182],"accurately":[60],"determine":[62],"key":[63,95],"characteristics.":[65],"Many":[66],"papers":[67],"focused":[69],"output":[71],"view":[74,103],"improvement":[77],"of":[78,102,193,315,326],"products,":[79],"here":[81],"will":[83],"not":[84],"only":[85],"use":[86,148],"Kano":[88,236],"two-dimensional":[89,213,237],"model":[91,239,291],"define":[93,106,243],"from":[98],"customers'":[100,125,164],"point":[101],"but":[104],"also":[105],"those":[107],"qualities":[108],"(such":[109],"hygiene)":[111],"customer":[113,119],"dissatisfaction;":[114],"one-dimensional":[116,218,248],"motivation":[117,123],"satisfaction;":[120],"attractive":[122,250],"loyalty;":[126],"indifferent":[129,252],"reverse":[131,255],"reducing":[134],"waste":[135],"cost.":[137],"We":[138,197],"propose":[139],"a":[140,158,267],"case":[141],"study":[142],"prove":[144],"our":[145,221],"methodology":[146],"Six-Sigma's":[149],"DMAIC":[150],"(Define,":[151],"Measure,":[152],"Analyse,":[153],"Improve":[154],"Control)":[156],"tool.":[159],"Subsequently,":[160],"expected":[165],"level":[166,192],"before":[167],"using":[168,173],"products":[169,174],"satisfaction":[171,178,230,314],"after":[172],"survey":[176,184],"well":[181],"some":[185],"manufacturers":[186,264,275],"(by":[187],"questionnaire)":[188],"achieved":[191],"each":[194],"characteristic.":[196],"then":[198],"develop":[199,225,266],"performance":[201,214,219],"matrixes":[202],"both":[204],"levels.":[205],"Finally,":[206,307],"transform":[208],"index":[210,226],"value":[211,325],"into":[215],"one":[216],"through":[220],"algorithm,":[222],"values":[227],"whole":[229,232,312],"arrived":[233],"level.":[234],"was":[240],"developed":[241],"should-be":[245],"quality,":[246,249,251],"provide":[258],"better":[259],"information":[260],"considered":[263],"strategy":[268],"improving":[270,289],"quality.":[271],"addition,":[273],"could":[276],"effectively":[277,309],"quickly":[279],"measure":[280],"analyse":[282],"product":[284,317,327],"by":[286],"evaluating":[287],"proposed":[292],"in":[293,318],"this":[294],"paper,":[295],"developing":[297],"strategies":[299],"based":[302],"type.":[306],"higher":[323],"added":[324],"competitiveness.":[330]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":3},{"year":2020,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":6},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":5}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}