{"id":"https://openalex.org/W2019546104","doi":"https://doi.org/10.1108/02686909810226560","title":"Customer profitability audit in the Australian banking sector","display_name":"Customer profitability audit in the Australian banking sector","publication_year":1998,"publication_date":"1998-10-01","ids":{"openalex":"https://openalex.org/W2019546104","doi":"https://doi.org/10.1108/02686909810226560","mag":"2019546104"},"language":"en","primary_location":{"id":"doi:10.1108/02686909810226560","doi":"https://doi.org/10.1108/02686909810226560","is_oa":false,"landing_page_url":"https://doi.org/10.1108/02686909810226560","pdf_url":null,"source":{"id":"https://openalex.org/S136661304","display_name":"Managerial Auditing Journal","issn_l":"0268-6902","issn":["0268-6902","1758-7735"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-70","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Managerial Auditing Journal","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Ann Hart","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I170239107","display_name":"University of South Australia","ror":"https://ror.org/01p93h210","country_code":"AU","type":"education","lineage":["https://openalex.org/I170239107","https://openalex.org/I4405259444"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Ann Hart","raw_affiliation_strings":["Postgraduate student, Faculty of Business and Management, University of South Australia, Adelaide, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Postgraduate student, Faculty of Business and Management, University of South Australia, Adelaide, Australia","institution_ids":["https://openalex.org/I170239107"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5103704161","display_name":"Malcolm Smith","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I170239107","display_name":"University of South Australia","ror":"https://ror.org/01p93h210","country_code":"AU","type":"education","lineage":["https://openalex.org/I170239107","https://openalex.org/I4405259444"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Malcolm Smith","raw_affiliation_strings":["Professor of Accounting, Faculty of Business and Management, University of South Australia, Adelaide, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Professor of Accounting, Faculty of Business and Management, University of South Australia, Adelaide, Australia","institution_ids":["https://openalex.org/I170239107"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I170239107"],"apc_list":null,"apc_paid":null,"fwci":3.1821,"has_fulltext":false,"cited_by_count":16,"citation_normalized_percentile":{"value":0.9235285,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"13","issue":"7","first_page":"411","last_page":"418"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9276999831199646,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9276999831199646,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14183","display_name":"Banking Sector Performance and Management","score":0.04809999838471413,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.007699999958276749,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-profitability","display_name":"customer profitability","score":0.8029999732971191},{"id":"https://openalex.org/keywords/banking","display_name":"banking sector","score":0.5920000076293945},{"id":"https://openalex.org/keywords/customer-profiling","display_name":"customer profiling","score":0.7379999756813049},{"id":"https://openalex.org/keywords/customer-segmentation","display_name":"customer segmentation","score":0.503000020980835},{"id":"https://openalex.org/keywords/strategic-decision-making","display_name":"strategic decision-making","score":0.7009999752044678},{"id":"https://openalex.org/keywords/operational-decision-making","display_name":"operational decision-making","score":0.7450000047683716},{"id":"https://openalex.org/keywords/australian-banks","display_name":"Australian banks","score":0.3970000147819519}],"concepts":[{"id":"https://openalex.org/C129361004","wikidata":"https://www.wikidata.org/wiki/Q2470236","display_name":"Profitability index","level":2,"score":0.8640560507774353},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6522892117500305},{"id":"https://openalex.org/C53878828","wikidata":"https://www.wikidata.org/wiki/Q5196468","display_name":"Customer profitability","level":5,"score":0.5813065767288208},{"id":"https://openalex.org/C199521495","wikidata":"https://www.wikidata.org/wiki/Q181487","display_name":"Audit","level":2,"score":0.5213026404380798},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.4332401752471924},{"id":"https://openalex.org/C156152238","wikidata":"https://www.wikidata.org/wiki/Q1548025","display_name":"Retail banking","level":2,"score":0.42254000902175903},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.3900544047355652},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.3884005546569824},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.35410475730895996},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.3430324196815491},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.3397640883922577},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.08789128065109253},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/02686909810226560","doi":"https://doi.org/10.1108/02686909810226560","is_oa":false,"landing_page_url":"https://doi.org/10.1108/02686909810226560","pdf_url":null,"source":{"id":"https://openalex.org/S136661304","display_name":"Managerial Auditing Journal","issn_l":"0268-6902","issn":["0268-6902","1758-7735"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-70","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Managerial Auditing Journal","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/17","display_name":"Partnerships for the goals","score":0.41999998688697815}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":6,"referenced_works":["https://openalex.org/W68542068","https://openalex.org/W608396008","https://openalex.org/W1558811014","https://openalex.org/W1974792454","https://openalex.org/W2010646485","https://openalex.org/W2021821711"],"related_works":["https://openalex.org/W2594489573","https://openalex.org/W2070602134","https://openalex.org/W4405116995","https://openalex.org/W2559781321","https://openalex.org/W2525010793","https://openalex.org/W2410656897","https://openalex.org/W2264708475","https://openalex.org/W4400199787","https://openalex.org/W2487306856","https://openalex.org/W2102246103"],"abstract_inverted_index":{"Many":[0],"banks":[1,105],"and":[2,19,28,55,88],"financial":[3],"institutions":[4],"have":[5],"resisted":[6],"the":[7,15,26,36,53,62,70,110],"opportunity":[8],"to":[9,42,103,106],"model":[10,41,71,97],"customer":[11,21,44],"profiles":[12],"because":[13],"of":[14,17,30,38,57,64,69,83,114],"cost":[16],"developing":[18],"maintaining":[20],"profitability":[22],"information":[23,60],"based":[24],"on":[25,109],"capture":[27,54],"storage":[29],"individual":[31,65],"transactions.":[32],"This":[33],"paper":[34],"describes":[35],"development":[37],"such":[39,95],"a":[40,96],"calculate":[43],"profitability,":[45],"by":[46],"putting":[47],"into":[48],"place":[49],"systems":[50],"which":[51],"allow":[52,104],"analysis":[56],"accurate,":[58],"up\u2010to\u2010date":[59],"regarding":[61],"transactions":[63],"customers.":[66],"The":[67],"implementation":[68],"within":[72],"one":[73],"regional":[74],"Australian":[75],"bank":[76],"is":[77],"detailed,":[78],"together":[79],"with":[80],"an":[81],"indication":[82],"its":[84],"potential":[85],"for":[86],"operational":[87],"strategic":[89],"decision":[90],"making.":[91],"We":[92],"speculate":[93],"that":[94],"might":[98],"be":[99],"more":[100],"widely":[101],"adopted":[102],"focus":[107],"effectively":[108],"most":[111],"profitable":[112],"segments":[113],"their":[115],"business.":[116]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2013,"cited_by_count":1}],"updated_date":"2026-09-29T14:09:16.559479","created_date":"2016-06-24T00:00:00"}
