{"id":"https://openalex.org/W2019008347","doi":"https://doi.org/10.1016/s0272-6963(00)00052-8","title":"Service quality along the supply chain: implications for purchasing","display_name":"Service quality along the supply chain: implications for purchasing","publication_year":2001,"publication_date":"2001-03-19","ids":{"openalex":"https://openalex.org/W2019008347","doi":"https://doi.org/10.1016/s0272-6963(00)00052-8","mag":"2019008347"},"language":"en","primary_location":{"id":"doi:10.1016/s0272-6963(00)00052-8","doi":"https://doi.org/10.1016/s0272-6963(00)00052-8","is_oa":false,"landing_page_url":"https://doi.org/10.1016/s0272-6963(00)00052-8","pdf_url":null,"source":{"id":"https://openalex.org/S142306484","display_name":"Journal of Operations Management","issn_l":"0272-6963","issn":["0272-6963","1873-1317"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","fnege-1-star","ft50","jufo-3","norway-2","poland-200","russia-white-list-1","utd24","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Operations Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5046456374","display_name":"Linda L. Stanley","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I116480835","display_name":"Our Lady of the Lake University","ror":"https://ror.org/029wb5j17","country_code":"US","type":"education","lineage":["https://openalex.org/I116480835"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"L.L. Stanley","raw_affiliation_strings":["School of Business, Our Lady of the Lake University, 411 S.W. 24th Street, San Antonio, TX 78207, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Business, Our Lady of the Lake University, 411 S.W. 24th Street, San Antonio, TX 78207, USA","institution_ids":["https://openalex.org/I116480835"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5059072200","display_name":"Joel D. Wisner","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I133999245","display_name":"University of Nevada, Las Vegas","ror":"https://ror.org/0406gha72","country_code":"US","type":"education","lineage":["https://openalex.org/I133999245"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"J.D. Wisner","raw_affiliation_strings":["Department of Management, College of Business and Economics, University of Nevada, Las Vegas, 4505 Maryland Parkway, P.O. Box 456009, Las Vegas, NV 89154-6009, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, College of Business and Economics, University of Nevada, Las Vegas, 4505 Maryland Parkway, P.O. Box 456009, Las Vegas, NV 89154-6009, USA","institution_ids":["https://openalex.org/I133999245"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5046456374"],"corresponding_institution_ids":["https://openalex.org/I116480835"],"apc_list":{"value":3520,"currency":"USD","value_usd":3520},"apc_paid":null,"fwci":11.7068,"has_fulltext":false,"cited_by_count":270,"citation_normalized_percentile":{"value":0.98104916,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":100},"biblio":{"volume":"19","issue":"3","first_page":"287","last_page":"306"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9911999702453613,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9911999702453613,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.008200000040233135,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.878000020980835},{"id":"https://openalex.org/keywords/supply-chain","display_name":"supply chain","score":0.7990000247955322},{"id":"https://openalex.org/keywords/purchasing","display_name":"purchasing","score":0.7699999809265137},{"id":"https://openalex.org/keywords/cooperative-purchasing","display_name":"cooperative purchasing","score":0.9589999914169312},{"id":"https://openalex.org/keywords/supplier-relationships","display_name":"supplier relationships","score":0.9819999933242798},{"id":"https://openalex.org/keywords/internal-service-quality","display_name":"internal service quality","score":0.9020000100135803},{"id":"https://openalex.org/keywords/product-quality","display_name":"product quality","score":0.8740000128746033},{"id":"https://openalex.org/keywords/quality-management","display_name":"quality management","score":0.6539999842643738},{"id":"https://openalex.org/keywords/quality-expectations","display_name":"quality expectations","score":0.6489999890327454},{"id":"https://openalex.org/keywords/quality-performance","display_name":"quality performance","score":0.6830000281333923}],"concepts":[{"id":"https://openalex.org/C2778813691","wikidata":"https://www.wikidata.org/wiki/Q1369832","display_name":"Purchasing","level":2,"score":0.8692491054534912},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7423161268234253},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.638490617275238},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6194939613342285},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5934597253799438},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5894357562065125},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5713621377944946},{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.5705150365829468},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.42498964071273804},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.4166285991668701},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3799947500228882},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1016/s0272-6963(00)00052-8","doi":"https://doi.org/10.1016/s0272-6963(00)00052-8","is_oa":false,"landing_page_url":"https://doi.org/10.1016/s0272-6963(00)00052-8","pdf_url":null,"source":{"id":"https://openalex.org/S142306484","display_name":"Journal of Operations Management","issn_l":"0272-6963","issn":["0272-6963","1873-1317"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","fnege-1-star","ft50","jufo-3","norway-2","poland-200","russia-white-list-1","utd24","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Operations Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"score":0.5,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":58,"referenced_works":["https://openalex.org/W62454032","https://openalex.org/W170340985","https://openalex.org/W1026135535","https://openalex.org/W1574655732","https://openalex.org/W1577379725","https://openalex.org/W1589995527","https://openalex.org/W1596432671","https://openalex.org/W1964019587","https://openalex.org/W1964890053","https://openalex.org/W1966426817","https://openalex.org/W1968629566","https://openalex.org/W1969504889","https://openalex.org/W1971110484","https://openalex.org/W1971440513","https://openalex.org/W1974526832","https://openalex.org/W1975965087","https://openalex.org/W1977145674","https://openalex.org/W1979522819","https://openalex.org/W1985453879","https://openalex.org/W1986565273","https://openalex.org/W2001771780","https://openalex.org/W2008243644","https://openalex.org/W2008848828","https://openalex.org/W2019135709","https://openalex.org/W2020778159","https://openalex.org/W2026368098","https://openalex.org/W2028809046","https://openalex.org/W2040229255","https://openalex.org/W2041415037","https://openalex.org/W2059714905","https://openalex.org/W2064238006","https://openalex.org/W2064889128","https://openalex.org/W2071131973","https://openalex.org/W2072357916","https://openalex.org/W2082887925","https://openalex.org/W2087442202","https://openalex.org/W2092547220","https://openalex.org/W2110828717","https://openalex.org/W2122912498","https://openalex.org/W2125272611","https://openalex.org/W2161813612","https://openalex.org/W2269511982","https://openalex.org/W2275408433","https://openalex.org/W2316110746","https://openalex.org/W2323509054","https://openalex.org/W2409752408","https://openalex.org/W2461917396","https://openalex.org/W2471618902","https://openalex.org/W2552787802","https://openalex.org/W2611897969","https://openalex.org/W2625097888","https://openalex.org/W2625200131","https://openalex.org/W2796901959","https://openalex.org/W2951452970","https://openalex.org/W2993391673","https://openalex.org/W3151727758","https://openalex.org/W4245103770","https://openalex.org/W6634692352"],"related_works":["https://openalex.org/W7100929663","https://openalex.org/W2003560809","https://openalex.org/W2077343455","https://openalex.org/W2112853909","https://openalex.org/W1968795050","https://openalex.org/W2110828717","https://openalex.org/W1989366395","https://openalex.org/W2055414510","https://openalex.org/W7061441969","https://openalex.org/W2047435808"],"abstract_inverted_index":{"Abstract":[0],"The":[1,79],"overall":[2],"objective":[3],"of":[4,14,77,87,93,114,121],"this":[5,82],"research":[6],"was":[7,56],"to":[8,25,31,107],"explore":[9],"the":[10,48,85,101,111,117,128],"association":[11],"between":[12,91],"implementation":[13,92],"cooperative":[15,94],"purchasing/supplier":[16,95],"relationships,":[17,96],"internal":[18,38,52,97],"service":[19,43,53,98,102],"quality,":[20,99],"and":[21,29,39,42,50,58,100,103,119,124],"an":[22,51],"organization\u2019s":[23],"ability":[24],"provide":[26],"quality":[27,44,54,105,122,125],"products":[28],"services":[30],"its":[32],"customers.":[33,109],"Specifically,":[34],"purchasing\u2010related":[35],"factors":[36],"influencing":[37],"external":[40,108],"product":[41,104],"were":[45,66],"identified":[46],"from":[47,68,81],"literature":[49],"model":[55],"developed":[57],"then":[59],"tested":[60],"using":[61],"empirical":[62],"data.":[63],"Survey":[64],"data":[65],"collected":[67],"118":[69],"US":[70],"purchasing":[71,115],"executives":[72],"in":[73,116],"a":[74],"wide":[75],"range":[76],"industries.":[78],"findings":[80],"study":[83],"indicate":[84],"existence":[86],"strong":[88],"positive":[89],"relationships":[90],"provided":[106],"Additionally,":[110],"key":[112],"role":[113],"integration":[118],"communication":[120],"expectations":[123],"performance":[126],"throughout":[127],"firm":[129],"is":[130],"demonstrated.":[131]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":7},{"year":2022,"cited_by_count":8},{"year":2021,"cited_by_count":8},{"year":2020,"cited_by_count":6},{"year":2019,"cited_by_count":14},{"year":2018,"cited_by_count":15},{"year":2017,"cited_by_count":14},{"year":2016,"cited_by_count":13},{"year":2015,"cited_by_count":18},{"year":2014,"cited_by_count":16},{"year":2013,"cited_by_count":21},{"year":2012,"cited_by_count":16}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}
