{"id":"https://openalex.org/W2017747260","doi":"https://doi.org/10.1016/j.eswa.2010.12.131","title":"Moderating effects of technology acceptance perspectives on e-service quality formation: Evidence from airline websites in Taiwan","display_name":"Moderating effects of technology acceptance perspectives on e-service quality formation: Evidence from airline websites in Taiwan","publication_year":2010,"publication_date":"2010-12-22","ids":{"openalex":"https://openalex.org/W2017747260","doi":"https://doi.org/10.1016/j.eswa.2010.12.131","mag":"2017747260"},"language":"en","primary_location":{"id":"doi:10.1016/j.eswa.2010.12.131","doi":"https://doi.org/10.1016/j.eswa.2010.12.131","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.eswa.2010.12.131","pdf_url":null,"source":{"id":"https://openalex.org/S13144211","display_name":"Expert Systems with Applications","issn_l":"0957-4174","issn":["0957-4174","1873-6793"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","ccf-c","cwts-core","dongbi-c","doyens","fnege-3","jufo-2","ki-jl-2","norway-2","poland-200","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Expert Systems with Applications","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5059307699","display_name":"Feng-Hui Lee","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I91807558","display_name":"National Cheng Kung University","ror":"https://ror.org/01b8kcc49","country_code":"TW","type":"education","lineage":["https://openalex.org/I91807558"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Feng-Hui Lee","raw_affiliation_strings":["Institute of International Management, National Cheng Kung University, No. 1, University Road, Tainan City 701, Taiwan, ROC","Institute of International Management, National Cheng Kung University, No. 1 University Road, Tainan City 701, Taiwan, ROC#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute of International Management, National Cheng Kung University, No. 1, University Road, Tainan City 701, Taiwan, ROC","institution_ids":["https://openalex.org/I91807558"]},{"raw_affiliation_string":"Institute of International Management, National Cheng Kung University, No. 1 University Road, Tainan City 701, Taiwan, ROC#TAB#","institution_ids":["https://openalex.org/I91807558"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5081967117","display_name":"Wann\u2010Yih Wu","orcid":"https://orcid.org/0000-0001-6153-6130","observed_orcids":["https://orcid.org/0000-0001-6153-6130"]},"institutions":[{"id":"https://openalex.org/I91807558","display_name":"National Cheng Kung University","ror":"https://ror.org/01b8kcc49","country_code":"TW","type":"education","lineage":["https://openalex.org/I91807558"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Wann-Yih Wu","raw_affiliation_strings":["Institute of International Management, National Cheng Kung University, No. 1, University Road, Tainan City 701, Taiwan, ROC","Institute of International Management, National Cheng Kung University, No. 1 University Road, Tainan City 701, Taiwan, ROC#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute of International Management, National Cheng Kung University, No. 1, University Road, Tainan City 701, Taiwan, ROC","institution_ids":["https://openalex.org/I91807558"]},{"raw_affiliation_string":"Institute of International Management, National Cheng Kung University, No. 1 University Road, Tainan City 701, Taiwan, ROC#TAB#","institution_ids":["https://openalex.org/I91807558"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5059307699"],"corresponding_institution_ids":["https://openalex.org/I91807558"],"apc_list":{"value":3500,"currency":"USD","value_usd":3500},"apc_paid":null,"fwci":5.0119,"has_fulltext":false,"cited_by_count":111,"citation_normalized_percentile":{"value":0.94847973,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":99},"biblio":{"volume":"38","issue":"6","first_page":"7766","last_page":"7773"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.6151999831199646,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.6151999831199646,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.37869998812675476,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14416","display_name":"Health, Technology, Consumer Behavior","score":0.0026000000070780516,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/e-service-quality","display_name":"e-service quality","score":0.8510000109672546},{"id":"https://openalex.org/keywords/technology-acceptance","display_name":"technology acceptance","score":0.746999979019165},{"id":"https://openalex.org/keywords/perceived-trust","display_name":"perceived trust","score":0.7590000033378601},{"id":"https://openalex.org/keywords/perceived-usefulness","display_name":"perceived usefulness","score":0.9959999918937683},{"id":"https://openalex.org/keywords/moderating-effect","display_name":"moderating effect","score":0.8410000205039978},{"id":"https://openalex.org/keywords/perceived-service-value","display_name":"perceived service value","score":0.8389999866485596},{"id":"https://openalex.org/keywords/service-satisfaction","display_name":"service satisfaction","score":0.9679999947547913},{"id":"https://openalex.org/keywords/airline-websites","display_name":"airline websites","score":0.9909999966621399},{"id":"https://openalex.org/keywords/online-ticketing","display_name":"online ticket booking","score":0.8199999928474426},{"id":"https://openalex.org/keywords/international-travelers","display_name":"international travelers","score":0.8960000276565552}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.740790843963623},{"id":"https://openalex.org/C2778813691","wikidata":"https://www.wikidata.org/wiki/Q1369832","display_name":"Purchasing","level":2,"score":0.6710423231124878},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6383785605430603},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6376656293869019},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5819036960601807},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.5591821670532227},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.4696991443634033},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4590929448604584},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.4349900186061859},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.17222756147384644},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.10561111569404602},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1016/j.eswa.2010.12.131","doi":"https://doi.org/10.1016/j.eswa.2010.12.131","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.eswa.2010.12.131","pdf_url":null,"source":{"id":"https://openalex.org/S13144211","display_name":"Expert Systems with Applications","issn_l":"0957-4174","issn":["0957-4174","1873-6793"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","ccf-c","cwts-core","dongbi-c","doyens","fnege-3","jufo-2","ki-jl-2","norway-2","poland-200","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Expert Systems with Applications","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":70,"referenced_works":["https://openalex.org/W195845004","https://openalex.org/W659549537","https://openalex.org/W1482830382","https://openalex.org/W1505999675","https://openalex.org/W1547332929","https://openalex.org/W1568274144","https://openalex.org/W1641268794","https://openalex.org/W1689771227","https://openalex.org/W1764161293","https://openalex.org/W1791587663","https://openalex.org/W1965098416","https://openalex.org/W1965574139","https://openalex.org/W1970000807","https://openalex.org/W1973687016","https://openalex.org/W1974776399","https://openalex.org/W1979907230","https://openalex.org/W1983112665","https://openalex.org/W1995561053","https://openalex.org/W1997254581","https://openalex.org/W1997858739","https://openalex.org/W1998284588","https://openalex.org/W2002843259","https://openalex.org/W2010453024","https://openalex.org/W2014240509","https://openalex.org/W2022727669","https://openalex.org/W2023667477","https://openalex.org/W2025348689","https://openalex.org/W2028809046","https://openalex.org/W2028900340","https://openalex.org/W2030306182","https://openalex.org/W2033943395","https://openalex.org/W2036063909","https://openalex.org/W2046189604","https://openalex.org/W2046752514","https://openalex.org/W2050578586","https://openalex.org/W2065189722","https://openalex.org/W2075578818","https://openalex.org/W2080175627","https://openalex.org/W2085509128","https://openalex.org/W2097829847","https://openalex.org/W2099078684","https://openalex.org/W2103361998","https://openalex.org/W2104719746","https://openalex.org/W2104884828","https://openalex.org/W2121967685","https://openalex.org/W2122912498","https://openalex.org/W2125852772","https://openalex.org/W2129125364","https://openalex.org/W2130574627","https://openalex.org/W2131096463","https://openalex.org/W2137247419","https://openalex.org/W2142325887","https://openalex.org/W2146601354","https://openalex.org/W2149164311","https://openalex.org/W2149374429","https://openalex.org/W2151694441","https://openalex.org/W2154403760","https://openalex.org/W2157656827","https://openalex.org/W2160251866","https://openalex.org/W2168569455","https://openalex.org/W2175227141","https://openalex.org/W2182224049","https://openalex.org/W2333057539","https://openalex.org/W2917388694","https://openalex.org/W3015634246","https://openalex.org/W3108547111","https://openalex.org/W3147181238","https://openalex.org/W3157407122","https://openalex.org/W4235678817","https://openalex.org/W4244134295"],"related_works":["https://openalex.org/W1976610736","https://openalex.org/W2508607015","https://openalex.org/W2225857565","https://openalex.org/W7217459528","https://openalex.org/W4408693123","https://openalex.org/W1544500929","https://openalex.org/W116531042","https://openalex.org/W2253952320","https://openalex.org/W2470277534","https://openalex.org/W2373381272"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":11},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":7},{"year":2019,"cited_by_count":10},{"year":2018,"cited_by_count":8},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":12},{"year":2015,"cited_by_count":11},{"year":2014,"cited_by_count":7},{"year":2013,"cited_by_count":9},{"year":2012,"cited_by_count":9}],"updated_date":"2026-11-10T11:39:43.021295","created_date":"2016-06-24T00:00:00"}