{"id":"https://openalex.org/W2017546502","doi":"https://doi.org/10.11606/issn.1984-4867.v21i3p494-516","title":"An\u00e1lise da rela\u00e7\u00e3o causal entre imagem, qualidade, satisfa\u00e7\u00e3o e fidelidade: um estudo sobre a percep\u00e7\u00e3o do turista nacional no destino tur\u00edstico Natal/RN","display_name":"An\u00e1lise da rela\u00e7\u00e3o causal entre imagem, qualidade, satisfa\u00e7\u00e3o e fidelidade: um estudo sobre a percep\u00e7\u00e3o do turista nacional no destino tur\u00edstico Natal/RN","publication_year":2010,"publication_date":"2010-12-01","ids":{"openalex":"https://openalex.org/W2017546502","doi":"https://doi.org/10.11606/issn.1984-4867.v21i3p494-516","mag":"2017546502"},"language":"pt","primary_location":{"id":"doi:10.11606/issn.1984-4867.v21i3p494-516","doi":"https://doi.org/10.11606/issn.1984-4867.v21i3p494-516","is_oa":true,"landing_page_url":"https://doi.org/10.11606/issn.1984-4867.v21i3p494-516","pdf_url":"https://www.revistas.usp.br/rta/article/download/14229/16047","source":{"id":"https://openalex.org/S2736687915","display_name":"Revista Turismo em An\u00e1lise","issn_l":"0103-5541","issn":["0103-5541","1984-4867"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","latindex"],"host_organization":"https://openalex.org/P4310312331","host_organization_name":"University of S\u00e3o Paulo","host_organization_lineage":["https://openalex.org/P4310312331"],"host_organization_lineage_names":["University of S\u00e3o Paulo"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Revista Turismo em An\u00e1lise","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://www.revistas.usp.br/rta/article/download/14229/16047","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5052725128","display_name":"M\u00e1rcio Marreiro das Chagas","orcid":"https://orcid.org/0000-0003-1122-0861","observed_orcids":["https://orcid.org/0000-0003-1122-0861"]},"institutions":[{"id":"https://openalex.org/I35046152","display_name":"Universidade Federal do Rio Grande do Norte","ror":"https://ror.org/04wn09761","country_code":"BR","type":"education","lineage":["https://openalex.org/I35046152"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"M\u00e1rcio Marreiro das Chagas","raw_affiliation_strings":["Universidade Federal do Rio Grande do Norte"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade Federal do Rio Grande do Norte","institution_ids":["https://openalex.org/I35046152"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5012604565","display_name":"S\u00e9rgio Marques J\u00fanior","orcid":"https://orcid.org/0000-0002-6008-8038","observed_orcids":["https://orcid.org/0000-0002-6008-8038"]},"institutions":[{"id":"https://openalex.org/I35046152","display_name":"Universidade Federal do Rio Grande do Norte","ror":"https://ror.org/04wn09761","country_code":"BR","type":"education","lineage":["https://openalex.org/I35046152"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Sergio Marques Junior","raw_affiliation_strings":["Universidade Federal do Rio Grande do Norte"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade Federal do Rio Grande do Norte","institution_ids":["https://openalex.org/I35046152"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I35046152"],"apc_list":null,"apc_paid":null,"fwci":1.4812,"has_fulltext":true,"cited_by_count":6,"citation_normalized_percentile":{"value":0.88430623,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":95},"biblio":{"volume":"21","issue":"3","first_page":"494","last_page":"494"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.9887999892234802,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.9887999892234802,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.009600000455975533,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.00039999998989515007,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/destination-image","display_name":"destination image","score":0.9739999771118164},{"id":"https://openalex.org/keywords/perceived-quality","display_name":"perceived quality","score":0.8600000143051147},{"id":"https://openalex.org/keywords/tourist-satisfaction","display_name":"tourist satisfaction","score":0.8190000057220459},{"id":"https://openalex.org/keywords/tourist-loyalty","display_name":"tourist loyalty","score":0.7630000114440918},{"id":"https://openalex.org/keywords/causal-relationship","display_name":"causal relationship","score":0.6600000262260437},{"id":"https://openalex.org/keywords/brazilian-tourists","display_name":"Brazilian tourists","score":0.8740000128746033},{"id":"https://openalex.org/keywords/beach-tourism","display_name":"beach tourism","score":0.6959999799728394},{"id":"https://openalex.org/keywords/hospitality-services","display_name":"hospitality services","score":0.6069999933242798},{"id":"https://openalex.org/keywords/tourist-perceptions","display_name":"tourist perceptions","score":0.6269999742507935}],"concepts":[{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.6757620573043823},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.6261072158813477},{"id":"https://openalex.org/C512170562","wikidata":"https://www.wikidata.org/wiki/Q173799","display_name":"Entertainment","level":2,"score":0.5833832025527954},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.5565961003303528},{"id":"https://openalex.org/C2779910172","wikidata":"https://www.wikidata.org/wiki/Q30692888","display_name":"Destination image","level":4,"score":0.5141665935516357},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.48379963636398315},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4733726382255554},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.4651395380496979},{"id":"https://openalex.org/C85973986","wikidata":"https://www.wikidata.org/wiki/Q1091731","display_name":"Exploratory research","level":2,"score":0.4635777771472931},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4584789276123047},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.45596688985824585},{"id":"https://openalex.org/C2776687071","wikidata":"https://www.wikidata.org/wiki/Q5265193","display_name":"Destinations","level":3,"score":0.42557796835899353},{"id":"https://openalex.org/C133462117","wikidata":"https://www.wikidata.org/wiki/Q4929239","display_name":"Data collection","level":2,"score":0.41192013025283813},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3469824194908142},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.2587971091270447},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.16065850853919983},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.11606/issn.1984-4867.v21i3p494-516","doi":"https://doi.org/10.11606/issn.1984-4867.v21i3p494-516","is_oa":true,"landing_page_url":"https://doi.org/10.11606/issn.1984-4867.v21i3p494-516","pdf_url":"https://www.revistas.usp.br/rta/article/download/14229/16047","source":{"id":"https://openalex.org/S2736687915","display_name":"Revista Turismo em An\u00e1lise","issn_l":"0103-5541","issn":["0103-5541","1984-4867"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","latindex"],"host_organization":"https://openalex.org/P4310312331","host_organization_name":"University of S\u00e3o Paulo","host_organization_lineage":["https://openalex.org/P4310312331"],"host_organization_lineage_names":["University of S\u00e3o Paulo"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Revista Turismo em An\u00e1lise","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:6392708ee7b04c0782cb53f03aa6755e","doi":null,"is_oa":false,"landing_page_url":"https://doaj.org/article/6392708ee7b04c0782cb53f03aa6755e","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Revista Turismo em An\u00e1lise, Vol 21, Iss 3, Pp 494-516 (2011)","raw_type":"article"},{"id":"mag:2335648086","doi":null,"is_oa":false,"landing_page_url":"https://www.revistas.usp.br/rta/article/download/14229/16047","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"doi:10.11606/issn.1984-4867.v21i3p494-516","doi":"https://doi.org/10.11606/issn.1984-4867.v21i3p494-516","is_oa":true,"landing_page_url":"https://doi.org/10.11606/issn.1984-4867.v21i3p494-516","pdf_url":"https://www.revistas.usp.br/rta/article/download/14229/16047","source":{"id":"https://openalex.org/S2736687915","display_name":"Revista Turismo em An\u00e1lise","issn_l":"0103-5541","issn":["0103-5541","1984-4867"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","latindex"],"host_organization":"https://openalex.org/P4310312331","host_organization_name":"University of S\u00e3o Paulo","host_organization_lineage":["https://openalex.org/P4310312331"],"host_organization_lineage_names":["University of S\u00e3o Paulo"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Revista Turismo em An\u00e1lise","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320325185","display_name":"Universidade Federal do Rio Grande do Norte","ror":"https://ror.org/04wn09761"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2017546502.pdf","grobid_xml":"https://content.openalex.org/works/W2017546502.grobid-xml"},"referenced_works_count":27,"referenced_works":["https://openalex.org/W1013999789","https://openalex.org/W1493240620","https://openalex.org/W1513959292","https://openalex.org/W1689771227","https://openalex.org/W1980458386","https://openalex.org/W1992573185","https://openalex.org/W2017708394","https://openalex.org/W2024222224","https://openalex.org/W2025273223","https://openalex.org/W2026368098","https://openalex.org/W2028829515","https://openalex.org/W2031043958","https://openalex.org/W2031897603","https://openalex.org/W2039661695","https://openalex.org/W2044352597","https://openalex.org/W2060041453","https://openalex.org/W2063474059","https://openalex.org/W2064405319","https://openalex.org/W2074067962","https://openalex.org/W2077701017","https://openalex.org/W2093332920","https://openalex.org/W2095920311","https://openalex.org/W2101369668","https://openalex.org/W2158990337","https://openalex.org/W2171167622","https://openalex.org/W2316110746","https://openalex.org/W3021713669"],"related_works":["https://openalex.org/W2335648086","https://openalex.org/W1958591729","https://openalex.org/W2070601935","https://openalex.org/W6960960508","https://openalex.org/W2895210790","https://openalex.org/W189733982","https://openalex.org/W7136097213","https://openalex.org/W2734578956","https://openalex.org/W2158309895","https://openalex.org/W4391028161"],"abstract_inverted_index":{"This":[0],"study":[1],"aims":[2],"to":[3,34,110,145,159],"analyze":[4],"the":[5,38,48,65,73,82,111,120,133,139,153,157,160],"causal":[6],"relationship":[7],"between":[8],"quality,":[9],"satisfaction,":[10],"fidelity":[11],"and":[12,43,53,89,95,113,126,137,151],"destination":[13,122],"image.":[14],"Therefore,":[15],"if":[16],"conducted":[17],"an":[18],"exploratory,":[19],"descriptive":[20],"research":[21],"with":[22],"quantitative":[23],"analytical":[24],"approach.":[25],"Data":[26],"collection":[27],"was":[28,59,77,117],"performed":[29],"by":[30,63],"a":[31],"questionnaire":[32],"addressed":[33],"Brazilian":[35],"tourists":[36,70],"at":[37],"Augusto":[39],"Severo":[40],"International":[41],"Airport":[42],"Bus":[44],"station":[45],"of":[46,51,55,68,84,87,141],"Natal,":[47],"main":[49,74],"points":[50],"entry":[52],"exit":[54],"tourists.":[56],"The":[57],"composition":[58],"simple":[60],"random":[61],"sampling":[62],"reaching":[64],"final":[66],"number":[67],"400":[69],"interviewed.":[71],"Among":[72],"results,":[75],"it":[76,116],"noted":[78],"that":[79,92,119],"nine":[80],"are":[81],"dimensions":[83,140],"perceived":[85],"quality":[86,142],"\"Sun":[88],"Sand\"":[90],"segment,":[91],"is,":[93],"Beaches":[94],"Facilities,":[96],"Public":[97],"Equipment,":[98,103],"Catering":[99],"Services,":[100,105],"Transportation,":[101],"Hotel":[102,104,112],"Entertainment":[106],"&":[107],"Attractions,":[108],"Access":[109],"Hospitality.":[114],"Moreover,":[115],"concluded":[118],"tourism":[121],"image":[123],"exerts":[124],"strong":[125],"direct":[127],"influence":[128],"on":[129],"both":[130,149],"factors,":[131,150],"in":[132],"customer":[134],"satisfaction":[135,154],"process":[136],"loyalty,":[138],"also":[143],"claimed":[144],"be":[146],"strongly":[147],"influences":[148,156],"finally,":[152],"directly":[155],"loyalty":[158],"destination.":[161]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2020,"cited_by_count":2},{"year":2017,"cited_by_count":1},{"year":2013,"cited_by_count":1}],"updated_date":"2026-11-10T11:39:43.021295","created_date":"2016-06-24T00:00:00"}