{"id":"https://openalex.org/W2017497552","doi":"https://doi.org/10.1016/j.ijhm.2012.05.010","title":"Hotel safety and security systems: Bridging the gap between managers and guests","display_name":"Hotel safety and security systems: Bridging the gap between managers and guests","publication_year":2012,"publication_date":"2012-06-27","ids":{"openalex":"https://openalex.org/W2017497552","doi":"https://doi.org/10.1016/j.ijhm.2012.05.010","mag":"2017497552"},"language":"en","primary_location":{"id":"doi:10.1016/j.ijhm.2012.05.010","doi":"https://doi.org/10.1016/j.ijhm.2012.05.010","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.ijhm.2012.05.010","pdf_url":null,"source":{"id":"https://openalex.org/S148599315","display_name":"International Journal of Hospitality Management","issn_l":"0278-4319","issn":["0278-4319","1873-4693"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-2","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Hospitality Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5035539309","display_name":"Eric S.W. Chan","orcid":"https://orcid.org/0000-0003-0118-588X","observed_orcids":["https://orcid.org/0000-0003-0118-588X"]},"institutions":[{"id":"https://openalex.org/I14243506","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98","country_code":"HK","type":"education","lineage":["https://openalex.org/I14243506"]}],"countries":["HK"],"is_corresponding":true,"raw_author_name":"Eric S.W. Chan","raw_affiliation_strings":["School of Hotel & Tourism Management, The Hong Kong Polytechnic University, Hung Hom, Hong Kong Special Administrative Region"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Hotel & Tourism Management, The Hong Kong Polytechnic University, Hung Hom, Hong Kong Special Administrative Region","institution_ids":["https://openalex.org/I14243506"]}]},{"author_position":"last","author":{"id":null,"display_name":"Doris Lam","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I14243506","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98","country_code":"HK","type":"education","lineage":["https://openalex.org/I14243506"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Doris Lam","raw_affiliation_strings":["School of Hotel & Tourism Management, The Hong Kong Polytechnic University, Hung Hom, Hong Kong Special Administrative Region"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Hotel & Tourism Management, The Hong Kong Polytechnic University, Hung Hom, Hong Kong Special Administrative Region","institution_ids":["https://openalex.org/I14243506"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5035539309"],"corresponding_institution_ids":["https://openalex.org/I14243506"],"apc_list":{"value":4270,"currency":"USD","value_usd":4270},"apc_paid":null,"fwci":8.4056,"has_fulltext":false,"cited_by_count":109,"citation_normalized_percentile":{"value":0.9680239,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":100},"biblio":{"volume":"32","issue":null,"first_page":"202","last_page":"216"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.7583000063896179,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.7583000063896179,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.149399995803833,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14410","display_name":"Safety and Risk Management","score":0.05050000175833702,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/hotel-safety","display_name":"hotel safety","score":0.7720000147819519},{"id":"https://openalex.org/keywords/guest-perceptions","display_name":"guest perceptions","score":0.8539999723434448},{"id":"https://openalex.org/keywords/hotel-managers","display_name":"hotel managers","score":0.5490000247955322},{"id":"https://openalex.org/keywords/gap-analysis","display_name":"gap analysis","score":0.5720000267028809},{"id":"https://openalex.org/keywords/fire-prevention-systems","display_name":"fire prevention systems","score":0.8450000286102295},{"id":"https://openalex.org/keywords/emergency-lighting","display_name":"emergency lighting","score":0.7710000276565552},{"id":"https://openalex.org/keywords/security-guards","display_name":"security guards","score":0.777999997138977},{"id":"https://openalex.org/keywords/cctv","display_name":"CCTV","score":0.6079999804496765},{"id":"https://openalex.org/keywords/guest-satisfaction","display_name":"guest satisfaction","score":0.5690000057220459}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6854520440101624},{"id":"https://openalex.org/C141141315","wikidata":"https://www.wikidata.org/wiki/Q2379942","display_name":"Guard (computer science)","level":2,"score":0.6644635200500488},{"id":"https://openalex.org/C2984192347","wikidata":"https://www.wikidata.org/wiki/Q1497831","display_name":"Security system","level":2,"score":0.5310336351394653},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5265859961509705},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.49775102734565735},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.45185673236846924},{"id":"https://openalex.org/C83163435","wikidata":"https://www.wikidata.org/wiki/Q3954104","display_name":"Security management","level":2,"score":0.4364085793495178},{"id":"https://openalex.org/C174348530","wikidata":"https://www.wikidata.org/wiki/Q188635","display_name":"Bridging (networking)","level":2,"score":0.416380375623703},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.33184105157852173},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.3186412453651428},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.2051990032196045},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.16270872950553894},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.16020172834396362},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.1059647798538208},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.10590049624443054},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1016/j.ijhm.2012.05.010","doi":"https://doi.org/10.1016/j.ijhm.2012.05.010","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.ijhm.2012.05.010","pdf_url":null,"source":{"id":"https://openalex.org/S148599315","display_name":"International Journal of Hospitality Management","issn_l":"0278-4319","issn":["0278-4319","1873-4693"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-2","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Hospitality Management","raw_type":"journal-article"},{"id":"pmh:oai:ira.lib.polyu.edu.hk:10397/9886","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/10397/9886","pdf_url":null,"source":{"id":"https://openalex.org/S4306400205","display_name":"PolyU Institutional Research Archive (Hong Kong Polytechnic University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I14243506","host_organization_name":"Hong Kong Polytechnic University","host_organization_lineage":["https://openalex.org/I14243506"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Journal/Magazine Article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":42,"referenced_works":["https://openalex.org/W169583085","https://openalex.org/W205425565","https://openalex.org/W578034975","https://openalex.org/W825601965","https://openalex.org/W1552954027","https://openalex.org/W1974788803","https://openalex.org/W1977368430","https://openalex.org/W1978311462","https://openalex.org/W1996103668","https://openalex.org/W2019220362","https://openalex.org/W2026214474","https://openalex.org/W2026368098","https://openalex.org/W2031033542","https://openalex.org/W2031041145","https://openalex.org/W2045116397","https://openalex.org/W2050765837","https://openalex.org/W2052751696","https://openalex.org/W2058042947","https://openalex.org/W2060246667","https://openalex.org/W2063907266","https://openalex.org/W2066789510","https://openalex.org/W2069416966","https://openalex.org/W2074476013","https://openalex.org/W2074690111","https://openalex.org/W2078889056","https://openalex.org/W2085021674","https://openalex.org/W2093359456","https://openalex.org/W2094996750","https://openalex.org/W2095672929","https://openalex.org/W2101455104","https://openalex.org/W2128784805","https://openalex.org/W2172152460","https://openalex.org/W2234289935","https://openalex.org/W2293263533","https://openalex.org/W2316966198","https://openalex.org/W2359558862","https://openalex.org/W2490785298","https://openalex.org/W2563280000","https://openalex.org/W2997710257","https://openalex.org/W2998248438","https://openalex.org/W4298741835","https://openalex.org/W6616817320"],"related_works":["https://openalex.org/W6987020943","https://openalex.org/W2376387960","https://openalex.org/W3124709462","https://openalex.org/W4384706372","https://openalex.org/W4381854995","https://openalex.org/W1996103668","https://openalex.org/W3198878750","https://openalex.org/W18598247","https://openalex.org/W2402291248","https://openalex.org/W6996388047"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":7},{"year":2023,"cited_by_count":11},{"year":2022,"cited_by_count":13},{"year":2021,"cited_by_count":13},{"year":2020,"cited_by_count":18},{"year":2019,"cited_by_count":10},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":9},{"year":2016,"cited_by_count":9},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":4}],"updated_date":"2026-10-31T12:09:11.096373","created_date":"2016-06-24T00:00:00"}