{"id":"https://openalex.org/W2017457019","doi":"https://doi.org/10.1016/j.jbusres.2011.09.005","title":"Tourists' adoption of self-service technologies at resort hotels","display_name":"Tourists' adoption of self-service technologies at resort hotels","publication_year":2011,"publication_date":"2011-10-17","ids":{"openalex":"https://openalex.org/W2017457019","doi":"https://doi.org/10.1016/j.jbusres.2011.09.005","mag":"2017457019"},"language":"en","primary_location":{"id":"doi:10.1016/j.jbusres.2011.09.005","doi":"https://doi.org/10.1016/j.jbusres.2011.09.005","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.jbusres.2011.09.005","pdf_url":null,"source":{"id":"https://openalex.org/S93284759","display_name":"Journal of Business Research","issn_l":"0148-2963","issn":["0148-2963","1873-7978"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-2","ki-jl-2","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business Research","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5086537741","display_name":"Haemoon Oh","orcid":"https://orcid.org/0000-0002-4930-9725","observed_orcids":["https://orcid.org/0000-0002-4930-9725"]},"institutions":[{"id":"https://openalex.org/I24603500","display_name":"University of Massachusetts Amherst","ror":"https://ror.org/0072zz521","country_code":"US","type":"education","lineage":["https://openalex.org/I24603500"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Haemoon Oh","raw_affiliation_strings":["Department of Hospitality and Tourism Management, Isenberg School of Management, University of Massachusetts, 90 Campus Center Way, Flint Lab 107, Amherst, MA 01003-9247, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Hospitality and Tourism Management, Isenberg School of Management, University of Massachusetts, 90 Campus Center Way, Flint Lab 107, Amherst, MA 01003-9247, USA","institution_ids":["https://openalex.org/I24603500"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001576574","display_name":"Miyoung Jeong","orcid":"https://orcid.org/0000-0001-9008-0996","observed_orcids":["https://orcid.org/0000-0001-9008-0996"]},"institutions":[{"id":"https://openalex.org/I24603500","display_name":"University of Massachusetts Amherst","ror":"https://ror.org/0072zz521","country_code":"US","type":"education","lineage":["https://openalex.org/I24603500"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Miyoung Jeong","raw_affiliation_strings":["Department of Hospitality and Tourism Management, Isenberg School of Management, University of Massachusetts, 90 Campus Center Way, Flint Lab 107, Amherst, MA 01003-9247, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Hospitality and Tourism Management, Isenberg School of Management, University of Massachusetts, 90 Campus Center Way, Flint Lab 107, Amherst, MA 01003-9247, USA","institution_ids":["https://openalex.org/I24603500"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5090258769","display_name":"\u015eeyhmus Balo\u011flu","orcid":"https://orcid.org/0000-0003-4479-3009","observed_orcids":["https://orcid.org/0000-0003-4479-3009"]},"institutions":[{"id":"https://openalex.org/I133999245","display_name":"University of Nevada, Las Vegas","ror":"https://ror.org/0406gha72","country_code":"US","type":"education","lineage":["https://openalex.org/I133999245"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Seyhmus Baloglu","raw_affiliation_strings":["University of Nevada, Las Vegas, William F. Harrah College of Hotel Administration, 4505 S. Maryland Parkway, Box 456023, Las Vegas, NV 89154-6023, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Nevada, Las Vegas, William F. Harrah College of Hotel Administration, 4505 S. Maryland Parkway, Box 456023, Las Vegas, NV 89154-6023, USA","institution_ids":["https://openalex.org/I133999245"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5086537741"],"corresponding_institution_ids":["https://openalex.org/I24603500"],"apc_list":{"value":4440,"currency":"USD","value_usd":4440},"apc_paid":null,"fwci":7.6044,"has_fulltext":false,"cited_by_count":197,"citation_normalized_percentile":{"value":0.96626112,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":100},"biblio":{"volume":"66","issue":"6","first_page":"692","last_page":"699"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9804999828338623,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9804999828338623,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.013000000268220901,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.003800000064074993,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/resort-hotels","display_name":"resort hotels","score":0.949999988079071},{"id":"https://openalex.org/keywords/tourist-behavior","display_name":"tourist behavior","score":0.7289999723434448},{"id":"https://openalex.org/keywords/service-employees","display_name":"service employees","score":0.8289999961853027},{"id":"https://openalex.org/keywords/technology-adoption-decision-making","display_name":"technology adoption decision","score":0.6439999938011169},{"id":"https://openalex.org/keywords/commercial-transactions","display_name":"commercial transactions","score":0.5080000162124634},{"id":"https://openalex.org/keywords/hospitality-industry","display_name":"hospitality industry","score":0.4580000042915344}],"concepts":[{"id":"https://openalex.org/C2775906791","wikidata":"https://www.wikidata.org/wiki/Q1369310","display_name":"Self-service","level":2,"score":0.7938902378082275},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6985668540000916},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6717997193336487},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6552655696868896},{"id":"https://openalex.org/C75949130","wikidata":"https://www.wikidata.org/wiki/Q848010","display_name":"Database transaction","level":2,"score":0.6138299107551575},{"id":"https://openalex.org/C2780801425","wikidata":"https://www.wikidata.org/wiki/Q5164392","display_name":"Construct (python library)","level":2,"score":0.5625618696212769},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.5623588562011719},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.5582296252250671},{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.4629130959510803},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.4475536644458771},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3268236517906189},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1591339111328125},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1016/j.jbusres.2011.09.005","doi":"https://doi.org/10.1016/j.jbusres.2011.09.005","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.jbusres.2011.09.005","pdf_url":null,"source":{"id":"https://openalex.org/S93284759","display_name":"Journal of Business Research","issn_l":"0148-2963","issn":["0148-2963","1873-7978"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-2","ki-jl-2","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:eee:jbrese:v:66:y:2013:i:6:p:692-699","doi":null,"is_oa":false,"landing_page_url":"http://www.sciencedirect.com/science/article/pii/S0148296311003146","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.4943999946117401,"display_name":"Industry, innovation and infrastructure"}],"sustainable_development_goals_aurora":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":62,"referenced_works":["https://openalex.org/W30460339","https://openalex.org/W200944242","https://openalex.org/W582800976","https://openalex.org/W1521717648","https://openalex.org/W1541831110","https://openalex.org/W1606169904","https://openalex.org/W1615876832","https://openalex.org/W1708393801","https://openalex.org/W1791587663","https://openalex.org/W1966114254","https://openalex.org/W1971052900","https://openalex.org/W1980569376","https://openalex.org/W1981834218","https://openalex.org/W1987181505","https://openalex.org/W1997353228","https://openalex.org/W2005948313","https://openalex.org/W2006852539","https://openalex.org/W2017680376","https://openalex.org/W2024874367","https://openalex.org/W2029483732","https://openalex.org/W2029758834","https://openalex.org/W2033943395","https://openalex.org/W2036286075","https://openalex.org/W2038773449","https://openalex.org/W2038875511","https://openalex.org/W2041767137","https://openalex.org/W2046669440","https://openalex.org/W2047978953","https://openalex.org/W2049805697","https://openalex.org/W2052268100","https://openalex.org/W2057215304","https://openalex.org/W2063829831","https://openalex.org/W2067718403","https://openalex.org/W2071464654","https://openalex.org/W2071666535","https://openalex.org/W2072272723","https://openalex.org/W2075048178","https://openalex.org/W2088135512","https://openalex.org/W2101699735","https://openalex.org/W2101756144","https://openalex.org/W2104132895","https://openalex.org/W2106245422","https://openalex.org/W2113090014","https://openalex.org/W2124293473","https://openalex.org/W2125700060","https://openalex.org/W2142418121","https://openalex.org/W2150563888","https://openalex.org/W2151694441","https://openalex.org/W2154253302","https://openalex.org/W2154384880","https://openalex.org/W2165469275","https://openalex.org/W2414929437","https://openalex.org/W2416201152","https://openalex.org/W2902512377","https://openalex.org/W2904971224","https://openalex.org/W2908604349","https://openalex.org/W3094134784","https://openalex.org/W4235678817","https://openalex.org/W4242883546","https://openalex.org/W4243667233","https://openalex.org/W4300107936","https://openalex.org/W6757148112"],"related_works":["https://openalex.org/W307570123","https://openalex.org/W2749993677","https://openalex.org/W2981613287","https://openalex.org/W2170691170","https://openalex.org/W3122241082","https://openalex.org/W1786693641","https://openalex.org/W7096599217","https://openalex.org/W116072285","https://openalex.org/W7036560266","https://openalex.org/W2034499714"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":12},{"year":2024,"cited_by_count":18},{"year":2023,"cited_by_count":19},{"year":2022,"cited_by_count":18},{"year":2021,"cited_by_count":18},{"year":2020,"cited_by_count":30},{"year":2019,"cited_by_count":21},{"year":2018,"cited_by_count":13},{"year":2017,"cited_by_count":6},{"year":2016,"cited_by_count":13},{"year":2015,"cited_by_count":13},{"year":2014,"cited_by_count":5},{"year":2013,"cited_by_count":5}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}