{"id":"https://openalex.org/W2016987372","doi":"https://doi.org/10.1080/14783360903492595","title":"Business performance and customer relationship management: The effect of IT, organisational contingency and business process on Taiwanese manufacturers","display_name":"Business performance and customer relationship management: The effect of IT, organisational contingency and business process on Taiwanese manufacturers","publication_year":2010,"publication_date":"2010-01-01","ids":{"openalex":"https://openalex.org/W2016987372","doi":"https://doi.org/10.1080/14783360903492595","mag":"2016987372"},"language":"en","primary_location":{"id":"doi:10.1080/14783360903492595","doi":"https://doi.org/10.1080/14783360903492595","is_oa":false,"landing_page_url":"https://doi.org/10.1080/14783360903492595","pdf_url":null,"source":{"id":"https://openalex.org/S4210181832","display_name":"Total Quality Management & Business Excellence","issn_l":"1478-3363","issn":["1478-3363","1478-3371"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Total Quality Management &amp; Business Excellence","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5081040354","display_name":"Chao-Hsiung Lee","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I162838928","display_name":"National Chung Hsing University","ror":"https://ror.org/05vn3ca78","country_code":"TW","type":"education","lineage":["https://openalex.org/I162838928"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Chao-Hsiung Lee","raw_affiliation_strings":["National Chung Hsing University, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"National Chung Hsing University, Taiwan","institution_ids":["https://openalex.org/I162838928"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5006141410","display_name":"Shaio Yan Huang","orcid":"https://orcid.org/0000-0002-3646-403X","observed_orcids":["https://orcid.org/0000-0002-3646-403X"]},"institutions":[{"id":"https://openalex.org/I148099254","display_name":"National Chung Cheng University","ror":"https://ror.org/0028v3876","country_code":"TW","type":"education","lineage":["https://openalex.org/I148099254"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Shaio Yan Huang","raw_affiliation_strings":["National Chung Cheng University, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"National Chung Cheng University, Taiwan","institution_ids":["https://openalex.org/I148099254"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5005782232","display_name":"F. Barry Barnes","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I203088144","display_name":"Nova Southeastern University","ror":"https://ror.org/042bbge36","country_code":"US","type":"education","lineage":["https://openalex.org/I203088144"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"F. Barry Barnes","raw_affiliation_strings":["Nova Southeastern University, Florida, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Nova Southeastern University, Florida, USA","institution_ids":["https://openalex.org/I203088144"]}]},{"author_position":"last","author":{"id":null,"display_name":"Li Kao","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I162838928","display_name":"National Chung Hsing University","ror":"https://ror.org/05vn3ca78","country_code":"TW","type":"education","lineage":["https://openalex.org/I162838928"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Li Kao","raw_affiliation_strings":["National Chung Hsing University, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"National Chung Hsing University, Taiwan","institution_ids":["https://openalex.org/I162838928"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5006141410"],"corresponding_institution_ids":["https://openalex.org/I148099254"],"apc_list":null,"apc_paid":null,"fwci":5.687,"has_fulltext":false,"cited_by_count":36,"citation_normalized_percentile":{"value":0.94876026,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":"21","issue":"1","first_page":"43","last_page":"65"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.7348999977111816,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.7348999977111816,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.13729999959468842,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.04969999939203262,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"customer relationship management","score":0.9190000295639038},{"id":"https://openalex.org/keywords/information-technology","display_name":"information technology","score":0.8489999771118164},{"id":"https://openalex.org/keywords/business-process-reengineering","display_name":"business process reengineering","score":0.9890000224113464},{"id":"https://openalex.org/keywords/firm-performance","display_name":"firm performance","score":0.8199999928474426},{"id":"https://openalex.org/keywords/manufacturing-industry","display_name":"manufacturing industry","score":0.5709999799728394},{"id":"https://openalex.org/keywords/supply-chain-integration","display_name":"supply chain integration","score":0.800000011920929},{"id":"https://openalex.org/keywords/information-sharing","display_name":"information sharing","score":0.9480000138282776}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.634333610534668},{"id":"https://openalex.org/C97508593","wikidata":"https://www.wikidata.org/wiki/Q1359069","display_name":"Contingency","level":2,"score":0.5850442051887512},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5392969250679016},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.5268465280532837},{"id":"https://openalex.org/C60297154","wikidata":"https://www.wikidata.org/wiki/Q1434943","display_name":"Contingency theory","level":2,"score":0.4787713587284088},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.4015560448169708},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3649570345878601},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3288987874984741},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.21779873967170715},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.10541626811027527},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/14783360903492595","doi":"https://doi.org/10.1080/14783360903492595","is_oa":false,"landing_page_url":"https://doi.org/10.1080/14783360903492595","pdf_url":null,"source":{"id":"https://openalex.org/S4210181832","display_name":"Total Quality Management & Business Excellence","issn_l":"1478-3363","issn":["1478-3363","1478-3371"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Total Quality Management &amp; Business Excellence","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.7207000255584717,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"sustainable_development_goals_aurora":[{"score":0.5299999713897705,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":50,"referenced_works":["https://openalex.org/W101223594","https://openalex.org/W113494937","https://openalex.org/W114052279","https://openalex.org/W325563152","https://openalex.org/W618152320","https://openalex.org/W1487463987","https://openalex.org/W1497891261","https://openalex.org/W1513943390","https://openalex.org/W1517701247","https://openalex.org/W1518240354","https://openalex.org/W1546089908","https://openalex.org/W1553223579","https://openalex.org/W1566843414","https://openalex.org/W1701997457","https://openalex.org/W1964350377","https://openalex.org/W1980583203","https://openalex.org/W2005497495","https://openalex.org/W2009655125","https://openalex.org/W2010494237","https://openalex.org/W2016578264","https://openalex.org/W2020314695","https://openalex.org/W2020382331","https://openalex.org/W2021373989","https://openalex.org/W2032365241","https://openalex.org/W2034259357","https://openalex.org/W2036699589","https://openalex.org/W2063332439","https://openalex.org/W2066836445","https://openalex.org/W2068917698","https://openalex.org/W2073124715","https://openalex.org/W2075904323","https://openalex.org/W2076194101","https://openalex.org/W2076525385","https://openalex.org/W2076711871","https://openalex.org/W2093654105","https://openalex.org/W2102150387","https://openalex.org/W2117078826","https://openalex.org/W2125250350","https://openalex.org/W2142936609","https://openalex.org/W2145088050","https://openalex.org/W2160393657","https://openalex.org/W2186651687","https://openalex.org/W2539182643","https://openalex.org/W2576819504","https://openalex.org/W3214604381","https://openalex.org/W4213109578","https://openalex.org/W4239963199","https://openalex.org/W4285719527","https://openalex.org/W4300544651","https://openalex.org/W4301377693"],"related_works":["https://openalex.org/W1967099240","https://openalex.org/W2232934680","https://openalex.org/W4233088466","https://openalex.org/W7100823035","https://openalex.org/W2728883366","https://openalex.org/W4205166591","https://openalex.org/W2152967640","https://openalex.org/W2186651687","https://openalex.org/W3089665834","https://openalex.org/W2114682360"],"abstract_inverted_index":{"With":[0],"the":[1,34,41,50,53,68,88,101,112],"rapidly":[2],"growing":[3],"development":[4],"of":[5,36,43,55,114],"electronic":[6],"commerce,":[7],"global":[8],"competition":[9],"and":[10,25,33,38,64,84,97,111,123,125,136,139,141,146],"changing":[11],"customer":[12,31,44],"needs,":[13],"traditional":[14],"business":[15,28,61,126,142,147],"operating":[16],"strategies":[17],"have":[18,22],"totally":[19],"changed.":[20],"Companies":[21],"to":[23,80],"reconsider":[24],"re-engineer":[26],"their":[27],"processes":[29],"for":[30],"satisfaction,":[32],"efficiency":[35],"production":[37],"services":[39],"from":[40],"viewpoint":[42],"relationship":[45,54,107],"management.":[46],"In":[47],"this":[48,77],"research,":[49],"authors":[51],"discuss":[52],"information":[56,117],"technology":[57],"(IT),":[58],"organisational":[59,137,144],"contingency,":[60],"process":[62],"re-engineering":[63],"organisation":[65,109],"performance":[66,110],"in":[67,76],"Taiwanese":[69],"manufacturing":[70,82],"industry.":[71],"The":[72,128],"800":[73],"companies":[74],"surveyed":[75],"study":[78],"belong":[79],"Taiwan's":[81],"industry":[83],"are":[85],"listed":[86],"on":[87],"Taiwan":[89],"Stock":[90],"Exchange":[91],"2005.":[92],"Using":[93],"canonical":[94],"correlation":[95],"tests":[96],"a":[98,104,131],"multi-regression":[99],"approach,":[100],"results":[102,129],"present":[103],"significant":[105],"positive":[106,132],"between":[108,134],"factors":[113],"IT-route":[115],"integration,":[116,121],"sharing,":[118],"supply":[119],"chain":[120],"decentralisation":[122],"coordination,":[124],"extension.":[127],"show":[130],"interaction":[133],"IT":[135,140],"contingency;":[138],"process,":[143],"contingency":[145],"process.":[148]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":8},{"year":2015,"cited_by_count":4},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":3}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}
