{"id":"https://openalex.org/W2016915161","doi":"https://doi.org/10.1002/kpm.138","title":"Evaluating enterprise resource planning (ERP) systems using an interpretive approach","display_name":"Evaluating enterprise resource planning (ERP) systems using an interpretive approach","publication_year":2002,"publication_date":"2002-04-01","ids":{"openalex":"https://openalex.org/W2016915161","doi":"https://doi.org/10.1002/kpm.138","mag":"2016915161"},"language":"en","primary_location":{"id":"doi:10.1002/kpm.138","doi":"https://doi.org/10.1002/kpm.138","is_oa":false,"landing_page_url":"https://doi.org/10.1002/kpm.138","pdf_url":null,"source":{"id":"https://openalex.org/S37738278","display_name":"Knowledge and Process Management","issn_l":"1092-4604","issn":["1092-4604","1099-1441"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Knowledge and Process Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5068517621","display_name":"Walter Skok","orcid":"https://orcid.org/0000-0002-7031-8749","observed_orcids":["https://orcid.org/0000-0002-7031-8749"]},"institutions":[{"id":"https://openalex.org/I205051169","display_name":"Kingston University London","ror":"https://ror.org/05bbqza97","country_code":"GB","type":"education","lineage":["https://openalex.org/I205051169"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Walter Skok","raw_affiliation_strings":["Business School, Kingston University, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Business School, Kingston University, UK","institution_ids":["https://openalex.org/I205051169"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5085376333","display_name":"Michael Legge","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I922225618","display_name":"Financial Services Authority","ror":"https://ror.org/00dtg9r68","country_code":"GB","type":"nonprofit","lineage":["https://openalex.org/I922225618"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Michael Legge","raw_affiliation_strings":["Major Financial Groups Division, Financial Services Authority, London, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Major Financial Groups Division, Financial Services Authority, London, UK","institution_ids":["https://openalex.org/I922225618"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5068517621"],"corresponding_institution_ids":["https://openalex.org/I205051169"],"apc_list":{"value":2900,"currency":"USD","value_usd":2900},"apc_paid":null,"fwci":24.7465,"has_fulltext":false,"cited_by_count":177,"citation_normalized_percentile":{"value":0.99585062,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":100},"biblio":{"volume":"9","issue":"2","first_page":"72","last_page":"82"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.0,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/enterprise-resource-planning","display_name":"enterprise resource planning","score":0.9819999933242798},{"id":"https://openalex.org/keywords/erp-implementation-success","display_name":"ERP implementation success","score":0.8220000267028809},{"id":"https://openalex.org/keywords/stakeholder-perspectives","display_name":"stakeholder perspectives","score":0.8140000104904175},{"id":"https://openalex.org/keywords/critical-success-factors","display_name":"success factors","score":0.8190000057220459},{"id":"https://openalex.org/keywords/information-systems-projects","display_name":"information systems projects","score":0.7799999713897705},{"id":"https://openalex.org/keywords/organizational-culture","display_name":"organizational culture","score":0.5540000200271606},{"id":"https://openalex.org/keywords/management-problems","display_name":"management problems","score":0.5979999899864197},{"id":"https://openalex.org/keywords/erp-customization","display_name":"ERP customization","score":0.5090000033378601}],"concepts":[{"id":"https://openalex.org/C2777960535","wikidata":"https://www.wikidata.org/wiki/Q131508","display_name":"Enterprise resource planning","level":2,"score":0.8705769777297974},{"id":"https://openalex.org/C26713055","wikidata":"https://www.wikidata.org/wiki/Q245962","display_name":"Implementation","level":2,"score":0.6203793287277222},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.6095729470252991},{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.6085817813873291},{"id":"https://openalex.org/C67571701","wikidata":"https://www.wikidata.org/wiki/Q1318054","display_name":"Enterprise system","level":2,"score":0.5488713979721069},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5428085923194885},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5108715891838074},{"id":"https://openalex.org/C201305675","wikidata":"https://www.wikidata.org/wiki/Q852998","display_name":"Stakeholder","level":2,"score":0.49736693501472473},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.48463279008865356},{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.46994712948799133},{"id":"https://openalex.org/C206345919","wikidata":"https://www.wikidata.org/wiki/Q20380951","display_name":"Resource (disambiguation)","level":2,"score":0.44047749042510986},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3495669960975647},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.17926493287086487},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.13029104471206665},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.09160703420639038},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1002/kpm.138","doi":"https://doi.org/10.1002/kpm.138","is_oa":false,"landing_page_url":"https://doi.org/10.1002/kpm.138","pdf_url":null,"source":{"id":"https://openalex.org/S37738278","display_name":"Knowledge and Process Management","issn_l":"1092-4604","issn":["1092-4604","1099-1441"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Knowledge and Process Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":17,"referenced_works":["https://openalex.org/W1574787923","https://openalex.org/W1584790421","https://openalex.org/W1839841709","https://openalex.org/W1964220310","https://openalex.org/W2026948646","https://openalex.org/W2033469757","https://openalex.org/W2043147290","https://openalex.org/W2048769370","https://openalex.org/W2113716408","https://openalex.org/W2253746036","https://openalex.org/W2302058745","https://openalex.org/W2317230414","https://openalex.org/W2501569432","https://openalex.org/W2912760248","https://openalex.org/W3136030621","https://openalex.org/W4231661860","https://openalex.org/W4235197787"],"related_works":["https://openalex.org/W7095370114","https://openalex.org/W2939088719","https://openalex.org/W158139950","https://openalex.org/W4237251642","https://openalex.org/W2160378871","https://openalex.org/W3082412512","https://openalex.org/W1517089142","https://openalex.org/W182806058","https://openalex.org/W3007682075","https://openalex.org/W4399510288"],"abstract_inverted_index":{"Abstract":[0],"Enterprise":[1],"Resource":[2],"Planning":[3],"(ERP)":[4],"systems":[5],"may":[6,78],"be":[7,79],"defined":[8],"as":[9,81],"the":[10,58,65,112,127,175],"implementation":[11],"of":[12,33,37,61,88,140,151,177],"standard":[13],"software":[14,73],"modules":[15],"for":[16,24,129,182],"core":[17],"business":[18,166],"processes,":[19],"usually":[20],"combined":[21],"with":[22],"customization":[23],"competitive":[25],"differentiation.":[26],"The":[27,68],"aim":[28],"is":[29,74,106],"to":[30,110,125,173,186,190],"provide":[31,159],"breadth":[32],"integration":[34],"and":[35,41,96,155,185],"depth":[36],"functionality":[38],"across":[39],"multi\u2010functional":[40],"often":[42],"multi\u2010national":[43],"organizations.":[44],"However,":[45],"current":[46],"research":[47,104],"has":[48,52],"shown":[49],"that":[50,123,158],"there":[51],"been":[53],"a":[54,82,89,100,148],"notable":[55],"decrease":[56],"in":[57,70,108,161],"satisfaction":[59],"levels":[60],"ERP":[62,191],"implementations":[63],"over":[64],"period":[66],"1998\u20132000.":[67],"environment":[69],"which":[71,86],"such":[72,99,163],"selected,":[75],"implemented":[76],"andused":[77],"viewed":[80],"social":[83],"activity":[84],"system,":[85],"consists":[87],"variety":[90],"ofstakeholders":[91],"e.g.users,":[92],"developers,":[93],"managers,":[94],"suppliers":[95],"consultants.":[97],"In":[98],"context,":[101],"an":[102,120],"interpretive":[103,121],"approach":[105],"appropriate":[107],"order":[109],"understand":[111,126],"influences":[113],"at":[114],"work.":[115],"This":[116],"paper":[117],"reports":[118],"on":[119,147],"study":[122],"attempts":[124],"reasons":[128],"this":[130],"apparent":[131],"lack":[132],"ofsuccess":[133],"by":[134,138],"analyzing":[135],"issues":[136,157],"raised":[137],"representatives":[139],"key":[141],"stakeholder":[142],"groups.":[143],"Conclusions":[144],"are":[145],"drawn":[146],"wide":[149],"range":[150],"organizational,":[152],"management,":[153],"cultural":[154],"political":[156],"guidance":[160],"managing":[162],"large\u2010scale,":[164],"complex":[165],"projects.":[167,192],"These":[168],"conclusions":[169],"have":[170],"led":[171],"theauthors":[172],"review":[174],"area":[176],"critical":[178],"success":[179],"factors":[180],"(CSFs)":[181],"IS":[183],"projects":[184],"identify":[187],"those":[188],"peculiar":[189],"Copyright":[193],"\u00a9":[194],"2002":[195],"John":[196],"Wiley":[197],"&":[198],"Sons,":[199],"Ltd.":[200]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":6},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":8},{"year":2016,"cited_by_count":6},{"year":2015,"cited_by_count":17},{"year":2014,"cited_by_count":10},{"year":2013,"cited_by_count":12},{"year":2012,"cited_by_count":12}],"updated_date":"2026-10-21T09:56:26.102985","created_date":"2016-06-24T00:00:00"}