{"id":"https://openalex.org/W2016808551","doi":"https://doi.org/10.1108/00070700310506272","title":"What is the ideal public house licensee?","display_name":"What is the ideal public house licensee?","publication_year":2003,"publication_date":"2003-11-01","ids":{"openalex":"https://openalex.org/W2016808551","doi":"https://doi.org/10.1108/00070700310506272","mag":"2016808551"},"language":"en","primary_location":{"id":"doi:10.1108/00070700310506272","doi":"https://doi.org/10.1108/00070700310506272","is_oa":false,"landing_page_url":"https://doi.org/10.1108/00070700310506272","pdf_url":null,"source":{"id":"https://openalex.org/S99313352","display_name":"British Food Journal","issn_l":"0007-070X","issn":["0007-070X","1758-4108"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","dongbi-c","erih-plus","fnege-3","jufo-1","ki-jl-1","norway-1","poland-70","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"British Food Journal","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5110172724","display_name":"John Douglas Pratten","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I11983389","display_name":"Manchester Metropolitan University","ror":"https://ror.org/02hstj355","country_code":"GB","type":"education","lineage":["https://openalex.org/I11983389"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"J.D. Pratten","raw_affiliation_strings":["Department of Business and Management Studies, Crewe and Alsager Faculty, Manchester Metropolitan University, Manchester, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business and Management Studies, Crewe and Alsager Faculty, Manchester Metropolitan University, Manchester, UK","institution_ids":["https://openalex.org/I11983389"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5110172724"],"corresponding_institution_ids":["https://openalex.org/I11983389"],"apc_list":null,"apc_paid":null,"fwci":3.0494,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.93461308,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"105","issue":"10","first_page":"732","last_page":"741"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12584","display_name":"Hospitality and Tourism Education","score":0.361299991607666,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12584","display_name":"Hospitality and Tourism Education","score":0.361299991607666,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.23690000176429749,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.12839999794960022,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.8679999709129333},{"id":"https://openalex.org/keywords/skills-and-attitudes","display_name":"skills and attitudes","score":0.5870000123977661},{"id":"https://openalex.org/keywords/customer-retention","display_name":"customer retention","score":0.40299999713897705},{"id":"https://openalex.org/keywords/hospitality-management","display_name":"hospitality management","score":0.34299999475479126}],"concepts":[{"id":"https://openalex.org/C2779057293","wikidata":"https://www.wikidata.org/wiki/Q6543058","display_name":"Licensee","level":3,"score":0.9759464263916016},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6540126204490662},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6495482325553894},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5804047584533691},{"id":"https://openalex.org/C2781127519","wikidata":"https://www.wikidata.org/wiki/Q43637","display_name":"Monopoly","level":2,"score":0.5789746046066284},{"id":"https://openalex.org/C2776639384","wikidata":"https://www.wikidata.org/wiki/Q840396","display_name":"Ideal (ethics)","level":2,"score":0.5351380705833435},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.24301469326019287},{"id":"https://openalex.org/C34447519","wikidata":"https://www.wikidata.org/wiki/Q179522","display_name":"Market economy","level":1,"score":0.07818076014518738},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.06721636652946472},{"id":"https://openalex.org/C2780560020","wikidata":"https://www.wikidata.org/wiki/Q79719","display_name":"License","level":2,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/00070700310506272","doi":"https://doi.org/10.1108/00070700310506272","is_oa":false,"landing_page_url":"https://doi.org/10.1108/00070700310506272","pdf_url":null,"source":{"id":"https://openalex.org/S99313352","display_name":"British Food Journal","issn_l":"0007-070X","issn":["0007-070X","1758-4108"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","dongbi-c","erih-plus","fnege-3","jufo-1","ki-jl-1","norway-1","poland-70","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"British Food Journal","raw_type":"journal-article"},{"id":"pmh:oai:e-space.mmu.ac.uk:6614","doi":null,"is_oa":false,"landing_page_url":"http://e-space.mmu.ac.uk/6614/","pdf_url":null,"source":{"id":"https://openalex.org/S4306401617","display_name":"e-space (Manchester Metropolitan University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I11983389","host_organization_name":"Manchester Metropolitan University","host_organization_lineage":["https://openalex.org/I11983389"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":14,"referenced_works":["https://openalex.org/W658938809","https://openalex.org/W1966910980","https://openalex.org/W1982585889","https://openalex.org/W1991720615","https://openalex.org/W2002869377","https://openalex.org/W2017412589","https://openalex.org/W2021602138","https://openalex.org/W2049973389","https://openalex.org/W2059379019","https://openalex.org/W2070685285","https://openalex.org/W2086253976","https://openalex.org/W2101682475","https://openalex.org/W2154024630","https://openalex.org/W3022217479"],"related_works":["https://openalex.org/W4237666813","https://openalex.org/W2070685285","https://openalex.org/W1991720615","https://openalex.org/W4248080453","https://openalex.org/W7046481771","https://openalex.org/W3042068696","https://openalex.org/W4393142307","https://openalex.org/W48754379","https://openalex.org/W2494176122","https://openalex.org/W4393164207"],"abstract_inverted_index":{"For":[0],"many":[1],"years,":[2],"breweries":[3],"made":[4],"profits":[5,21],"from":[6,119],"producing":[7],"beer":[8],"and":[9,33,39,60,99],"selling":[10],"it":[11],"to":[12,52,78,87,89,126],"public":[13],"houses":[14],"which":[15,115],"they":[16],"owned,":[17],"thus":[18],"making":[19],"further":[20],"through":[22],"retail":[23],"sales.":[24],"The":[25],"government":[26],"decided":[27],"that":[28,80],"this":[29],"monopoly":[30],"should":[31],"cease,":[32],"in":[34],"the":[35,62,70,81,94,97,117,120,128],"1990s":[36],"most":[37],"brewing":[38],"pub\u2010owning":[40],"companies":[41],"became":[42,66],"separate":[43],"entities.":[44],"This,":[45],"together":[46],"with":[47],"increasingly":[48],"competitive":[49],"conditions,":[50],"led":[51],"a":[53,103],"far":[54],"greater":[55],"emphasis":[56],"on":[57],"customer":[58,82],"satisfaction,":[59],"so":[61],"training":[63,107],"of":[64,73,96],"licensees":[65,74],"an":[67],"issue.":[68],"However,":[69],"basic":[71],"role":[72],"has":[75],"always":[76],"been":[77],"ensure":[79],"is":[83,111],"treated":[84],"well":[85],"enough":[86],"return":[88],"their":[90],"pub.":[91],"This":[92,123],"raises":[93],"question":[95],"skills":[98],"attitudes":[100],"needed":[101,130],"by":[102],"successful":[104],"licensee.":[105],"Can":[106],"offer":[108],"enough,":[109],"or":[110],"there":[112],"something":[113],"else":[114],"separates":[116],"competent":[118],"really":[121],"good?":[122],"study":[124],"attempts":[125],"identify":[127],"characteristics":[129],"for":[131],"success.":[132]},"counts_by_year":[{"year":2017,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}
