{"id":"https://openalex.org/W2016707573","doi":"https://doi.org/10.1177/1938965512457240","title":"Empowerment, Organizational Commitment, and Voice Behavior in the Hospitality Industry","display_name":"Empowerment, Organizational Commitment, and Voice Behavior in the Hospitality Industry","publication_year":2012,"publication_date":"2012-09-11","ids":{"openalex":"https://openalex.org/W2016707573","doi":"https://doi.org/10.1177/1938965512457240","mag":"2016707573"},"language":"en","primary_location":{"id":"doi:10.1177/1938965512457240","doi":"https://doi.org/10.1177/1938965512457240","is_oa":false,"landing_page_url":"https://doi.org/10.1177/1938965512457240","pdf_url":null,"source":{"id":"https://openalex.org/S140551370","display_name":"Cornell Hospitality Quarterly","issn_l":"1938-9655","issn":["1938-9655","1938-9663"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-4","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Cornell Hospitality Quarterly","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5029374723","display_name":"Steffen P. Raub","orcid":"https://orcid.org/0000-0003-2092-0704","observed_orcids":["https://orcid.org/0000-0003-2092-0704"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Steffen Raub","raw_affiliation_strings":["Ecole H\u00f4teli\u00e8re de Lausanne, Switzerland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ecole H\u00f4teli\u00e8re de Lausanne, Switzerland","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5027376928","display_name":"Christopher Robert","orcid":"https://orcid.org/0000-0002-1984-4583","observed_orcids":["https://orcid.org/0000-0002-1984-4583"]},"institutions":[{"id":"https://openalex.org/I76835614","display_name":"University of Missouri","ror":"https://ror.org/02ymw8z06","country_code":"US","type":"education","lineage":["https://openalex.org/I76835614"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Christopher Robert","raw_affiliation_strings":["University of Missouri, Columbia, USA","2University of Missouri, Columbia, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Missouri, Columbia, USA","institution_ids":["https://openalex.org/I76835614"]},{"raw_affiliation_string":"2University of Missouri, Columbia, USA","institution_ids":["https://openalex.org/I76835614"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":3650,"currency":"USD","value_usd":3650},"apc_paid":null,"fwci":8.4607,"has_fulltext":false,"cited_by_count":182,"citation_normalized_percentile":{"value":0.96881855,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":100},"biblio":{"volume":"54","issue":"2","first_page":"136","last_page":"148"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.9932000041007996,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.9932000041007996,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.0052999998442828655,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12815","display_name":"Management and Organizational Practices","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/employee-empowerment","display_name":"employee empowerment","score":0.9879999756813049},{"id":"https://openalex.org/keywords/empowering-leadership","display_name":"empowering leadership","score":0.9290000200271606},{"id":"https://openalex.org/keywords/psychological-empowerment","display_name":"psychological empowerment","score":0.9990000128746033},{"id":"https://openalex.org/keywords/organizational-commitment","display_name":"organizational commitment","score":1.0},{"id":"https://openalex.org/keywords/voice-behavior","display_name":"voice behavior","score":0.9549999833106995},{"id":"https://openalex.org/keywords/frontline-service-employees","display_name":"frontline service employees","score":0.9430000185966492},{"id":"https://openalex.org/keywords/hotel-industry","display_name":"hotel industry","score":0.6320000290870667},{"id":"https://openalex.org/keywords/power-distance","display_name":"power distance","score":0.8809999823570251},{"id":"https://openalex.org/keywords/mediation","display_name":"mediation","score":0.4259999990463257}],"concepts":[{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.7646732330322266},{"id":"https://openalex.org/C20555606","wikidata":"https://www.wikidata.org/wiki/Q868575","display_name":"Empowerment","level":2,"score":0.7435683012008667},{"id":"https://openalex.org/C158016649","wikidata":"https://www.wikidata.org/wiki/Q161726","display_name":"Multinational corporation","level":2,"score":0.6693738698959351},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.6494424939155579},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6060563325881958},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5184661746025085},{"id":"https://openalex.org/C67356462","wikidata":"https://www.wikidata.org/wiki/Q5807210","display_name":"Hofstede's cultural dimensions theory","level":2,"score":0.49379977583885193},{"id":"https://openalex.org/C67674302","wikidata":"https://www.wikidata.org/wiki/Q730573","display_name":"Organizational culture","level":2,"score":0.4762047529220581},{"id":"https://openalex.org/C83030740","wikidata":"https://www.wikidata.org/wiki/Q267236","display_name":"Organizational commitment","level":2,"score":0.4737468659877777},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.46814849972724915},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.464562326669693},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.26525795459747314},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.14991915225982666},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.08831188082695007},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.07755520939826965},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1177/1938965512457240","doi":"https://doi.org/10.1177/1938965512457240","is_oa":false,"landing_page_url":"https://doi.org/10.1177/1938965512457240","pdf_url":null,"source":{"id":"https://openalex.org/S140551370","display_name":"Cornell Hospitality Quarterly","issn_l":"1938-9655","issn":["1938-9655","1938-9663"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-4","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Cornell Hospitality Quarterly","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.7825999855995178}],"sustainable_development_goals_aurora":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":104,"referenced_works":["https://openalex.org/W98664932","https://openalex.org/W202346731","https://openalex.org/W1571516777","https://openalex.org/W1753472752","https://openalex.org/W1758570029","https://openalex.org/W1816720378","https://openalex.org/W1896027656","https://openalex.org/W1965637794","https://openalex.org/W1966282036","https://openalex.org/W1968629566","https://openalex.org/W1970742306","https://openalex.org/W1975525595","https://openalex.org/W1975671484","https://openalex.org/W1978311462","https://openalex.org/W1981124131","https://openalex.org/W1981587020","https://openalex.org/W1982880849","https://openalex.org/W1983661591","https://openalex.org/W1990199118","https://openalex.org/W1994256467","https://openalex.org/W1996325923","https://openalex.org/W1996514369","https://openalex.org/W1997460207","https://openalex.org/W1998132318","https://openalex.org/W2008073538","https://openalex.org/W2015211076","https://openalex.org/W2016479961","https://openalex.org/W2017053988","https://openalex.org/W2017074795","https://openalex.org/W2022051120","https://openalex.org/W2030330165","https://openalex.org/W2031361155","https://openalex.org/W2034569902","https://openalex.org/W2037478432","https://openalex.org/W2043738826","https://openalex.org/W2045181804","https://openalex.org/W2046591626","https://openalex.org/W2048923737","https://openalex.org/W2050172270","https://openalex.org/W2052185758","https://openalex.org/W2056749799","https://openalex.org/W2060350788","https://openalex.org/W2062190692","https://openalex.org/W2064092409","https://openalex.org/W2066926974","https://openalex.org/W2067616162","https://openalex.org/W2067772011","https://openalex.org/W2074182146","https://openalex.org/W2074576555","https://openalex.org/W2074830963","https://openalex.org/W2076157139","https://openalex.org/W2079116311","https://openalex.org/W2079257246","https://openalex.org/W2082086646","https://openalex.org/W2082868982","https://openalex.org/W2084710723","https://openalex.org/W2088398867","https://openalex.org/W2091100850","https://openalex.org/W2091157944","https://openalex.org/W2094000072","https://openalex.org/W2100240290","https://openalex.org/W2102973456","https://openalex.org/W2104092422","https://openalex.org/W2104137142","https://openalex.org/W2104239385","https://openalex.org/W2106096361","https://openalex.org/W2107592237","https://openalex.org/W2111900000","https://openalex.org/W2114435059","https://openalex.org/W2120358066","https://openalex.org/W2122078595","https://openalex.org/W2123149927","https://openalex.org/W2132456742","https://openalex.org/W2135255056","https://openalex.org/W2145309988","https://openalex.org/W2154096314","https://openalex.org/W2155173154","https://openalex.org/W2164828712","https://openalex.org/W2166777233","https://openalex.org/W2167190206","https://openalex.org/W2168194684","https://openalex.org/W2170483915","https://openalex.org/W2171905348","https://openalex.org/W2179683524","https://openalex.org/W2316966198","https://openalex.org/W2529563246","https://openalex.org/W2620505056","https://openalex.org/W2745616710","https://openalex.org/W2795830980","https://openalex.org/W2801926291","https://openalex.org/W2889900991","https://openalex.org/W3121831076","https://openalex.org/W3127532780","https://openalex.org/W3168665536","https://openalex.org/W3216524629","https://openalex.org/W4231495351","https://openalex.org/W4233172607","https://openalex.org/W4234925105","https://openalex.org/W4242142111","https://openalex.org/W4244926643","https://openalex.org/W4247371658","https://openalex.org/W4248556335","https://openalex.org/W4249782817","https://openalex.org/W4292808503"],"related_works":["https://openalex.org/W2046246027","https://openalex.org/W7047241568","https://openalex.org/W2964837103","https://openalex.org/W2980650122","https://openalex.org/W2943614071","https://openalex.org/W7164047825","https://openalex.org/W3118254755","https://openalex.org/W2159505970","https://openalex.org/W2387831781","https://openalex.org/W2286620043"],"abstract_inverted_index":{"Employee":[0],"empowerment":[1,94,123,163],"is":[2,25],"widely":[3],"viewed":[4],"as":[5,109,180],"a":[6,59,75,119],"promising":[7],"approach":[8],"to":[9,21,29,37,41,153,168],"improve":[10],"operating":[11],"efficiency":[12],"and":[13,39,50,67,87,101,105,112,156,165],"customer":[14],"service.":[15],"But":[16],"the":[17,23,64,68,78,96,131,142,173,175],"most":[18],"effective":[19],"way":[20],"empower":[22],"staff":[24],"not":[26],"always":[27],"clear":[28,167],"hospitality":[30],"managers,":[31],"both":[32,102],"in":[33,54,63,124,129],"terms":[34],"of":[35,58,77,144],"what":[36,40],"do":[38],"avoid.":[42],"Using":[43],"data":[44],"from":[45],"640":[46],"frontline":[47],"service":[48],"employees":[49,155],"their":[51],"supervisors":[52],"working":[53],"sixteen":[55],"different":[56],"properties":[57],"multinational":[60,149],"hotel":[61],"chain":[62],"Middle":[65],"East":[66],"Asia":[69],"Pacific":[70],"region,":[71],"this":[72],"study":[73,116],"tested":[74],"model":[76],"relationships":[79],"between":[80,98],"empowering":[81,99,145],"leadership,":[82],"psychological":[83,93],"empowerment,":[84],"organizational":[85,103],"commitment,":[86],"voice":[88,106],"behavior.":[89],"Results":[90],"suggest":[91],"that":[92,130],"mediates":[95],"relationship":[97],"leadership":[100,146],"commitment":[104],"behavior":[107],"(defined":[108],"identifying":[110],"problems":[111],"suggesting":[113],"improvements).":[114],"The":[115],"also":[117],"found":[118],"particular":[120],"pitfall":[121],"for":[122,136],"high":[125,137],"power":[126,138],"distance":[127,139],"cultures,":[128],"effects":[132],"are":[133,159],"much":[134],"weaker":[135],"cultures.":[140],"As":[141],"value":[143],"seems":[147],"clear,":[148],"companies":[150],"may":[151],"wish":[152],"select":[154],"managers":[157],"who":[158],"comfortable":[160],"with":[161],"an":[162],"strategy,":[164],"make":[166],"all":[169],"employees\u2014particularly":[170],"those":[171],"on":[172],"frontline\u2014that":[174],"organization":[176],"will":[177],"support":[178],"them":[179],"they":[181],"take":[182],"more":[183],"initiative.":[184]},"counts_by_year":[{"year":2026,"cited_by_count":7},{"year":2025,"cited_by_count":10},{"year":2024,"cited_by_count":12},{"year":2023,"cited_by_count":22},{"year":2022,"cited_by_count":20},{"year":2021,"cited_by_count":18},{"year":2020,"cited_by_count":25},{"year":2019,"cited_by_count":13},{"year":2018,"cited_by_count":13},{"year":2017,"cited_by_count":19},{"year":2016,"cited_by_count":10},{"year":2015,"cited_by_count":8},{"year":2014,"cited_by_count":4},{"year":2013,"cited_by_count":1}],"updated_date":"2026-10-18T09:31:52.927876","created_date":"2016-06-24T00:00:00"}