{"id":"https://openalex.org/W2016208422","doi":"https://doi.org/10.1016/s0361-3682(96)00048-7","title":"Customer-focused manufacturing strategy and the use of operations-based non-financial performance measures: A research note","display_name":"Customer-focused manufacturing strategy and the use of operations-based non-financial performance measures: A research note","publication_year":1997,"publication_date":"1997-08-01","ids":{"openalex":"https://openalex.org/W2016208422","doi":"https://doi.org/10.1016/s0361-3682(96)00048-7","mag":"2016208422"},"language":"en","primary_location":{"id":"doi:10.1016/s0361-3682(96)00048-7","doi":"https://doi.org/10.1016/s0361-3682(96)00048-7","is_oa":false,"landing_page_url":"https://doi.org/10.1016/s0361-3682(96)00048-7","pdf_url":null,"source":{"id":"https://openalex.org/S198892436","display_name":"Accounting Organizations and Society","issn_l":"0361-3682","issn":["0361-3682","1873-6289"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-1-star","ft50","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Accounting, Organizations and Society","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5113245652","display_name":"S. Perera","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I99043593","display_name":"Macquarie University","ror":"https://ror.org/01sf06y89","country_code":"AU","type":"education","lineage":["https://openalex.org/I99043593"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"S. Perera","raw_affiliation_strings":["Macquarie University Australia","Macquarie Univ., Australia#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Macquarie University Australia","institution_ids":["https://openalex.org/I99043593"]},{"raw_affiliation_string":"Macquarie Univ., Australia#TAB#","institution_ids":["https://openalex.org/I99043593"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5035718834","display_name":"Graeme L. Harrison","orcid":"https://orcid.org/0000-0002-4915-1024","observed_orcids":["https://orcid.org/0000-0002-4915-1024"]},"institutions":[{"id":"https://openalex.org/I99043593","display_name":"Macquarie University","ror":"https://ror.org/01sf06y89","country_code":"AU","type":"education","lineage":["https://openalex.org/I99043593"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"G. Harrison","raw_affiliation_strings":["Macquarie University Australia","Macquarie Univ., Australia#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Macquarie University Australia","institution_ids":["https://openalex.org/I99043593"]},{"raw_affiliation_string":"Macquarie Univ., Australia#TAB#","institution_ids":["https://openalex.org/I99043593"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5109117561","display_name":"Michele Poole","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210120068","display_name":"IBM Research - Australia","ror":"https://ror.org/027r3nx49","country_code":"AU","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115","https://openalex.org/I4210120068"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"M. Poole","raw_affiliation_strings":["IBM Australia Ltd Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM Australia Ltd Australia","institution_ids":["https://openalex.org/I4210120068"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":4040,"currency":"USD","value_usd":4040},"apc_paid":null,"fwci":6.8901,"has_fulltext":false,"cited_by_count":384,"citation_normalized_percentile":{"value":0.96328383,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":"22","issue":"6","first_page":"557","last_page":"572"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-orientation","display_name":"customer orientation","score":0.843999981880188},{"id":"https://openalex.org/keywords/manufacturing-strategy","display_name":"manufacturing strategy","score":0.8500000238418579},{"id":"https://openalex.org/keywords/non-financial-indicators","display_name":"non-financial indicators","score":0.9750000238418579},{"id":"https://openalex.org/keywords/performance-measurement-systems","display_name":"performance measurement systems","score":0.9829999804496765},{"id":"https://openalex.org/keywords/organizational-performance","display_name":"organizational performance","score":0.906000018119812},{"id":"https://openalex.org/keywords/strategy-performance-relationship","display_name":"strategy-performance relationship","score":0.5440000295639038},{"id":"https://openalex.org/keywords/manufacturing-firms","display_name":"manufacturing companies","score":0.9290000200271606}],"concepts":[{"id":"https://openalex.org/C141571065","wikidata":"https://www.wikidata.org/wiki/Q1771949","display_name":"Performance measurement","level":2,"score":0.5897985100746155},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5891686677932739},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.5846185684204102},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.45949438214302063},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.4377167224884033},{"id":"https://openalex.org/C175700187","wikidata":"https://www.wikidata.org/wiki/Q187939","display_name":"Manufacturing","level":2,"score":0.4157179594039917},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.32397258281707764},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.15338584780693054},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1016/s0361-3682(96)00048-7","doi":"https://doi.org/10.1016/s0361-3682(96)00048-7","is_oa":false,"landing_page_url":"https://doi.org/10.1016/s0361-3682(96)00048-7","pdf_url":null,"source":{"id":"https://openalex.org/S198892436","display_name":"Accounting Organizations and Society","issn_l":"0361-3682","issn":["0361-3682","1873-6289"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-1-star","ft50","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Accounting, Organizations and Society","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:eee:aosoci:v:22:y:1997:i:6:p:557-572","doi":null,"is_oa":false,"landing_page_url":"http://www.sciencedirect.com/science/article/pii/S0361-3682(96)00048-7","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.44999998807907104}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":34,"referenced_works":["https://openalex.org/W31055899","https://openalex.org/W143918589","https://openalex.org/W381884295","https://openalex.org/W619904940","https://openalex.org/W637208537","https://openalex.org/W642843172","https://openalex.org/W645002492","https://openalex.org/W1482047743","https://openalex.org/W1489502445","https://openalex.org/W1524700764","https://openalex.org/W1548070445","https://openalex.org/W1855283887","https://openalex.org/W1985644924","https://openalex.org/W1990027200","https://openalex.org/W1997833598","https://openalex.org/W2011847416","https://openalex.org/W2015767106","https://openalex.org/W2016114548","https://openalex.org/W2019475354","https://openalex.org/W2030782410","https://openalex.org/W2041910877","https://openalex.org/W2044453219","https://openalex.org/W2051931048","https://openalex.org/W2054666307","https://openalex.org/W2055673837","https://openalex.org/W2078049569","https://openalex.org/W2093662623","https://openalex.org/W2098608943","https://openalex.org/W2159306398","https://openalex.org/W2317310774","https://openalex.org/W2325084607","https://openalex.org/W2328227329","https://openalex.org/W3155767062","https://openalex.org/W4237587545"],"related_works":["https://openalex.org/W2319393959","https://openalex.org/W2053636358","https://openalex.org/W1987008835","https://openalex.org/W1565690481","https://openalex.org/W7111035531","https://openalex.org/W2084935582","https://openalex.org/W359097677","https://openalex.org/W7037431810","https://openalex.org/W7111370970","https://openalex.org/W7011857337"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":9},{"year":2023,"cited_by_count":8},{"year":2022,"cited_by_count":11},{"year":2021,"cited_by_count":12},{"year":2020,"cited_by_count":9},{"year":2019,"cited_by_count":11},{"year":2018,"cited_by_count":16},{"year":2017,"cited_by_count":15},{"year":2016,"cited_by_count":14},{"year":2015,"cited_by_count":20},{"year":2014,"cited_by_count":19},{"year":2013,"cited_by_count":21},{"year":2012,"cited_by_count":22}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}