{"id":"https://openalex.org/W2016197838","doi":"https://doi.org/10.1108/17542731011035532","title":"Integrating DEAHP and DEANP into the quality function deployment","display_name":"Integrating DEAHP and DEANP into the quality function deployment","publication_year":2010,"publication_date":"2010-04-24","ids":{"openalex":"https://openalex.org/W2016197838","doi":"https://doi.org/10.1108/17542731011035532","mag":"2016197838"},"language":"en","primary_location":{"id":"doi:10.1108/17542731011035532","doi":"https://doi.org/10.1108/17542731011035532","is_oa":false,"landing_page_url":"https://doi.org/10.1108/17542731011035532","pdf_url":null,"source":{"id":"https://openalex.org/S48957891","display_name":"The TQM Journal","issn_l":"0954-478X","issn":["0954-478X","1754-2731","1754-274X","1758-6887"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The TQM Journal","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5019597654","display_name":"Konstantina Kamvysi","orcid":"https://orcid.org/0000-0003-2593-9594","observed_orcids":["https://orcid.org/0000-0003-2593-9594"]},"institutions":[{"id":"https://openalex.org/I192756129","display_name":"University of Macedonia","ror":"https://ror.org/05fg6gr82","country_code":"GR","type":"education","lineage":["https://openalex.org/I192756129"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Konstantina Kamvysi","raw_affiliation_strings":["Business Excellence Laboratory, Department of Business Administration, University of Macedonia, Thessaloniki, Greece"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Business Excellence Laboratory, Department of Business Administration, University of Macedonia, Thessaloniki, Greece","institution_ids":["https://openalex.org/I192756129"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5081694352","display_name":"Katerina D. Gotzamani","orcid":"https://orcid.org/0000-0002-4083-7353","observed_orcids":["https://orcid.org/0000-0002-4083-7353"]},"institutions":[{"id":"https://openalex.org/I192756129","display_name":"University of Macedonia","ror":"https://ror.org/05fg6gr82","country_code":"GR","type":"education","lineage":["https://openalex.org/I192756129"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Katerina Gotzamani","raw_affiliation_strings":["Business Excellence Laboratory, Department of Business Administration, University of Macedonia, Thessaloniki, Greece"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Business Excellence Laboratory, Department of Business Administration, University of Macedonia, Thessaloniki, Greece","institution_ids":["https://openalex.org/I192756129"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5079947845","display_name":"Andreas C. Georgiou","orcid":"https://orcid.org/0000-0002-3418-0914","observed_orcids":["https://orcid.org/0000-0002-3418-0914"]},"institutions":[{"id":"https://openalex.org/I192756129","display_name":"University of Macedonia","ror":"https://ror.org/05fg6gr82","country_code":"GR","type":"education","lineage":["https://openalex.org/I192756129"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Andreas C. Georgiou","raw_affiliation_strings":["Business Excellence Laboratory, Department of Business Administration, University of Macedonia, Thessaloniki, Greece"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Business Excellence Laboratory, Department of Business Administration, University of Macedonia, Thessaloniki, Greece","institution_ids":["https://openalex.org/I192756129"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5055907396","display_name":"Andreas I. Andronikidis","orcid":"https://orcid.org/0000-0003-4855-1111","observed_orcids":["https://orcid.org/0000-0003-4855-1111"]},"institutions":[{"id":"https://openalex.org/I192756129","display_name":"University of Macedonia","ror":"https://ror.org/05fg6gr82","country_code":"GR","type":"education","lineage":["https://openalex.org/I192756129"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Andreas Andronikidis","raw_affiliation_strings":["Business Excellence Laboratory, Department of Business Administration, University of Macedonia, Thessaloniki, Greece"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Business Excellence Laboratory, Department of Business Administration, University of Macedonia, Thessaloniki, Greece","institution_ids":["https://openalex.org/I192756129"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I192756129"],"apc_list":null,"apc_paid":null,"fwci":6.6826,"has_fulltext":false,"cited_by_count":27,"citation_normalized_percentile":{"value":0.95672718,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"22","issue":"3","first_page":"293","last_page":"316"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.9750999808311462,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.9750999808311462,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10050","display_name":"Multi-Criteria Decision Making","score":0.02250000089406967,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13137","display_name":"Strategic Planning and Analysis","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/quality-function-deployment","display_name":"quality function deployment","score":1.0},{"id":"https://openalex.org/keywords/analytic-hierarchy-process","display_name":"analytic hierarchy process","score":0.8420000076293945},{"id":"https://openalex.org/keywords/analytic-network-process","display_name":"analytic network process","score":0.9980000257492065},{"id":"https://openalex.org/keywords/data-envelopment-analysis","display_name":"data envelopment analysis","score":0.8669999837875366},{"id":"https://openalex.org/keywords/house-of-quality","display_name":"House of Quality","score":0.9760000109672546},{"id":"https://openalex.org/keywords/banking-services","display_name":"banking services","score":0.8009999990463257},{"id":"https://openalex.org/keywords/sensitivity-analysis","display_name":"sensitivity analysis","score":0.8569999933242798}],"concepts":[{"id":"https://openalex.org/C86992474","wikidata":"https://www.wikidata.org/wiki/Q763591","display_name":"Quality function deployment","level":3,"score":0.9462456703186035},{"id":"https://openalex.org/C76471051","wikidata":"https://www.wikidata.org/wiki/Q763591","display_name":"House of Quality","level":5,"score":0.8162738084793091},{"id":"https://openalex.org/C87345402","wikidata":"https://www.wikidata.org/wiki/Q485202","display_name":"Analytic hierarchy process","level":2,"score":0.7024411559104919},{"id":"https://openalex.org/C176459437","wikidata":"https://www.wikidata.org/wiki/Q485190","display_name":"Analytic network process","level":3,"score":0.6865902543067932},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6778518557548523},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.43166419863700867},{"id":"https://openalex.org/C11105738","wikidata":"https://www.wikidata.org/wiki/Q1895805","display_name":"Multiple-criteria decision analysis","level":2,"score":0.4189450740814209},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3927463889122009},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.36849403381347656},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.29743388295173645},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.2836276888847351},{"id":"https://openalex.org/C19351080","wikidata":"https://www.wikidata.org/wiki/Q1395034","display_name":"New product development","level":2,"score":0.23859992623329163},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.15688112378120422},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.1481092870235443},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.08579674363136292},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/17542731011035532","doi":"https://doi.org/10.1108/17542731011035532","is_oa":false,"landing_page_url":"https://doi.org/10.1108/17542731011035532","pdf_url":null,"source":{"id":"https://openalex.org/S48957891","display_name":"The TQM Journal","issn_l":"0954-478X","issn":["0954-478X","1754-2731","1754-274X","1758-6887"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The TQM Journal","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.4000000059604645}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":88,"referenced_works":["https://openalex.org/W141057302","https://openalex.org/W188320881","https://openalex.org/W584036189","https://openalex.org/W652410926","https://openalex.org/W1499782369","https://openalex.org/W1516324214","https://openalex.org/W1552198227","https://openalex.org/W1559875088","https://openalex.org/W1578113097","https://openalex.org/W1584441531","https://openalex.org/W1599791668","https://openalex.org/W1964520862","https://openalex.org/W1969211150","https://openalex.org/W1973600360","https://openalex.org/W1973881414","https://openalex.org/W1975291141","https://openalex.org/W1976245371","https://openalex.org/W1976351284","https://openalex.org/W1982388708","https://openalex.org/W1983236169","https://openalex.org/W1984389647","https://openalex.org/W1984561739","https://openalex.org/W1986321095","https://openalex.org/W1990336374","https://openalex.org/W1995543252","https://openalex.org/W1998951054","https://openalex.org/W2002084413","https://openalex.org/W2003759321","https://openalex.org/W2004649384","https://openalex.org/W2006258551","https://openalex.org/W2012308696","https://openalex.org/W2012793704","https://openalex.org/W2015941152","https://openalex.org/W2018070097","https://openalex.org/W2018516453","https://openalex.org/W2019446221","https://openalex.org/W2020516612","https://openalex.org/W2021748572","https://openalex.org/W2026146887","https://openalex.org/W2029727793","https://openalex.org/W2030755431","https://openalex.org/W2032448201","https://openalex.org/W2032889926","https://openalex.org/W2035330981","https://openalex.org/W2035617553","https://openalex.org/W2038476017","https://openalex.org/W2042199880","https://openalex.org/W2048039127","https://openalex.org/W2049001628","https://openalex.org/W2054484779","https://openalex.org/W2059423094","https://openalex.org/W2062856602","https://openalex.org/W2063651597","https://openalex.org/W2065288720","https://openalex.org/W2065584502","https://openalex.org/W2065752879","https://openalex.org/W2065984263","https://openalex.org/W2068646213","https://openalex.org/W2072283408","https://openalex.org/W2072733736","https://openalex.org/W2072990088","https://openalex.org/W2076073471","https://openalex.org/W2076452041","https://openalex.org/W2079273626","https://openalex.org/W2082583906","https://openalex.org/W2084980726","https://openalex.org/W2086643711","https://openalex.org/W2087676477","https://openalex.org/W2087713365","https://openalex.org/W2090686842","https://openalex.org/W2092187754","https://openalex.org/W2094331321","https://openalex.org/W2100576732","https://openalex.org/W2118630557","https://openalex.org/W2123461134","https://openalex.org/W2124766374","https://openalex.org/W2129059707","https://openalex.org/W2141933538","https://openalex.org/W2142200663","https://openalex.org/W2154959034","https://openalex.org/W2174885316","https://openalex.org/W2187261056","https://openalex.org/W2330796828","https://openalex.org/W2555817552","https://openalex.org/W3123725795","https://openalex.org/W3127288917","https://openalex.org/W4236154091","https://openalex.org/W4240288239"],"related_works":["https://openalex.org/W2129059707","https://openalex.org/W4403845805","https://openalex.org/W2152386719","https://openalex.org/W2032967833","https://openalex.org/W3088393753","https://openalex.org/W865887834","https://openalex.org/W2048570703","https://openalex.org/W2112694018","https://openalex.org/W2137632886","https://openalex.org/W3130608726"],"abstract_inverted_index":{"Purpose":[0],"The":[1,132,159,197,222],"purpose":[2],"of":[3,11,32,47,102,104,122,134,167,177,199,218,246],"this":[4,92,200],"paper":[5,43,93],"is":[6,68,79,95,124,143,156,225],"to":[7,22,59,164,207,242,253],"promote":[8],"the":[9,30,45,82,88,99,111,119,138,148,165,168,182,204,216,219,244],"integration":[10],"quality":[12,105],"function":[13],"deployment":[14],"(QFD)":[15],"with":[16,49,110,137,212],"quantitative":[17,141],"methods":[18],"in":[19,63,81,108,203,210,215],"an":[20],"attempt":[21],"enhance":[23],"its":[24],"effectiveness":[25],"and":[26,36,56,85,129,152,175,214,233],"resolve":[27],"issues":[28],"like":[29],"failure":[31],"prioritizing":[33],"customer":[34],"requirements":[35],"determining":[37],"proper":[38],"importance":[39],"levels.":[40],"Design/methodology/approach":[41],"This":[42],"discusses":[44],"combination":[46],"QFD":[48,135,209],"analytic":[50],"hierarchy":[51],"process\u2010analytic":[52],"network":[53],"process":[54],"(AHP\u2010ANP)":[55],"DEAHP\u2010DEANP":[57],"methodologies":[58],"prioritize":[60],"selection":[61],"criteria":[62],"a":[64,69,114,153,226],"service":[65,240],"context.":[66],"DEAHP":[67,94,112,213],"hybrid":[70],"method,":[71,113],"developed":[72],"by":[73],"Ramanathan.":[74],"Data":[75],"envelopment":[76],"analysis":[77,155,194],"(DEA)":[78],"embedded":[80],"AHP":[83],"methodology":[84,184,224],"potentially":[86],"replaces":[87],"eigenvalue":[89],"method.":[90,221],"In":[91],"used":[96],"for":[97,117,229],"completing":[98,118],"relationship":[100],"matrix":[101,121],"house":[103],"(HOQ).":[106],"Furthermore,":[107],"accordance":[109],"methodological":[115],"framework":[116],"roof":[120],"HOQ":[123],"developed,":[125],"based":[126],"on":[127],"DEA":[128],"ANP":[130],"techniques\u2010DEANP.":[131],"implementation":[133,161],"along":[136],"above":[139],"mentioned":[140],"approaches":[142,171],"studied":[144],"utilizing":[145],"data":[146],"from":[147],"Greek":[149],"banking":[150],"sector,":[151],"comparative":[154],"conducted.":[157],"Findings":[158],"illustrative":[160],"offers":[162,190],"support":[163],"compatibility":[166],"two":[169],"alternative":[170],"demonstrating":[172],"both":[173],"applicability":[174],"ease":[176],"use.":[178],"Results":[179],"suggest":[180],"that":[181,248],"QFD\u2010DEAHP\u2010DEANP":[183],"provides":[185],"superior":[186],"information":[187],"since":[188,237],"it":[189,238],"more":[191],"robust":[192],"sensitivity":[193],"outcomes.":[195],"Originality/value":[196],"novelty":[198],"research":[201],"lies":[202],"innovative":[205],"idea":[206],"use":[208],"conjunction":[211],"development":[217],"DEANP":[220],"proposed":[223],"valuable":[227],"tool":[228],"identifying":[230],"strategic":[231],"opportunities":[232],"gaining":[234],"sustainable":[235],"advantage":[236],"helps":[239],"providers":[241],"capture":[243],"mix":[245],"services":[247],"customers":[249],"are":[250],"expecting":[251],"them":[252],"offer.":[254]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":5},{"year":2012,"cited_by_count":2}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2016-06-24T00:00:00"}
