{"id":"https://openalex.org/W2014921124","doi":"https://doi.org/10.1016/s0969-6989(02)00014-0","title":"Customer satisfaction in European food retailing","display_name":"Customer satisfaction in European food retailing","publication_year":2002,"publication_date":"2002-10-07","ids":{"openalex":"https://openalex.org/W2014921124","doi":"https://doi.org/10.1016/s0969-6989(02)00014-0","mag":"2014921124"},"language":"en","primary_location":{"id":"doi:10.1016/s0969-6989(02)00014-0","doi":"https://doi.org/10.1016/s0969-6989(02)00014-0","is_oa":false,"landing_page_url":"https://doi.org/10.1016/s0969-6989(02)00014-0","pdf_url":null,"source":{"id":"https://openalex.org/S25235501","display_name":"Journal of Retailing and Consumer Services","issn_l":"0969-6989","issn":["0969-6989","1873-1384"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Retailing and Consumer Services","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5060081495","display_name":"Hans J\u00f8rn Juhl","orcid":"https://orcid.org/0000-0002-8172-9754","observed_orcids":["https://orcid.org/0000-0002-8172-9754"]},"institutions":[{"id":"https://openalex.org/I204337017","display_name":"Aarhus University","ror":"https://ror.org/01aj84f44","country_code":"DK","type":"education","lineage":["https://openalex.org/I204337017"]}],"countries":["DK"],"is_corresponding":true,"raw_author_name":"Hans J\u00f8rn Juhl","raw_affiliation_strings":["Department of Information Science, Aarhus School of Business, Fuglesangs All\u00e9 4, DK-8210 Aarhus V, Denmark"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Science, Aarhus School of Business, Fuglesangs All\u00e9 4, DK-8210 Aarhus V, Denmark","institution_ids":["https://openalex.org/I204337017"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5103386101","display_name":"Kai Kristensen","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I204337017","display_name":"Aarhus University","ror":"https://ror.org/01aj84f44","country_code":"DK","type":"education","lineage":["https://openalex.org/I204337017"]}],"countries":["DK"],"is_corresponding":false,"raw_author_name":"Kai Kristensen","raw_affiliation_strings":["Department of Information Science, Aarhus School of Business, Fuglesangs All\u00e9 4, DK-8210 Aarhus V, Denmark"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Science, Aarhus School of Business, Fuglesangs All\u00e9 4, DK-8210 Aarhus V, Denmark","institution_ids":["https://openalex.org/I204337017"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5078709244","display_name":"Peder \u00d8stergaard","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I204337017","display_name":"Aarhus University","ror":"https://ror.org/01aj84f44","country_code":"DK","type":"education","lineage":["https://openalex.org/I204337017"]}],"countries":["DK"],"is_corresponding":false,"raw_author_name":"Peder \u00d8stergaard","raw_affiliation_strings":["Department of Information Science, Aarhus School of Business, Fuglesangs All\u00e9 4, DK-8210 Aarhus V, Denmark"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Science, Aarhus School of Business, Fuglesangs All\u00e9 4, DK-8210 Aarhus V, Denmark","institution_ids":["https://openalex.org/I204337017"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5060081495"],"corresponding_institution_ids":["https://openalex.org/I204337017"],"apc_list":{"value":4510,"currency":"USD","value_usd":4510},"apc_paid":null,"fwci":5.1874,"has_fulltext":false,"cited_by_count":110,"citation_normalized_percentile":{"value":0.94924867,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":100},"biblio":{"volume":"9","issue":"6","first_page":"327","last_page":"334"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9574999809265137,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9574999809265137,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.031599998474121094,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.009200000204145908,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":1.0},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":1.0},{"id":"https://openalex.org/keywords/food-retail","display_name":"food retail","score":0.984000027179718},{"id":"https://openalex.org/keywords/ownership-structure","display_name":"ownership structure","score":0.7960000038146973},{"id":"https://openalex.org/keywords/retail-chains","display_name":"retail chains","score":0.45500001311302185},{"id":"https://openalex.org/keywords/denmark","display_name":"Denmark","score":0.5450000166893005}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7817926406860352},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.7465913891792297},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.7361398935317993},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6838062405586243},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.5885303020477295},{"id":"https://openalex.org/C77197577","wikidata":"https://www.wikidata.org/wiki/Q17009646","display_name":"Customer delight","level":5,"score":0.5351828932762146},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.4712924063205719},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.46313148736953735},{"id":"https://openalex.org/C63207073","wikidata":"https://www.wikidata.org/wiki/Q1076010","display_name":"Customer to customer","level":5,"score":0.46019864082336426},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.414043664932251},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.34320157766342163},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.1372949481010437},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1016/s0969-6989(02)00014-0","doi":"https://doi.org/10.1016/s0969-6989(02)00014-0","is_oa":false,"landing_page_url":"https://doi.org/10.1016/s0969-6989(02)00014-0","pdf_url":null,"source":{"id":"https://openalex.org/S25235501","display_name":"Journal of Retailing and Consumer Services","issn_l":"0969-6989","issn":["0969-6989","1873-1384"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Retailing and Consumer Services","raw_type":"journal-article"},{"id":"pmh:oai:pure.atira.dk:publications/09953a00-1bca-11db-9d04-000ea68e967b","doi":null,"is_oa":false,"landing_page_url":"https://pure.au.dk/portal/en/publications/09953a00-1bca-11db-9d04-000ea68e967b","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Juhl, H J, Kristensen, K & \u00d8stergaard, P 2002, 'Customer satisfaction in European food retailing', Journal of Retailing and Consumer Services, vol. 9, no. 6, pp. 327-334.","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":16,"referenced_works":["https://openalex.org/W177739473","https://openalex.org/W192822586","https://openalex.org/W333764539","https://openalex.org/W1521159152","https://openalex.org/W1964959877","https://openalex.org/W1967807317","https://openalex.org/W1986440703","https://openalex.org/W1995175169","https://openalex.org/W2001916972","https://openalex.org/W2013726628","https://openalex.org/W2063821546","https://openalex.org/W2070054856","https://openalex.org/W2077944541","https://openalex.org/W2138798220","https://openalex.org/W2154597923","https://openalex.org/W2951290877"],"related_works":["https://openalex.org/W2167306646","https://openalex.org/W1990280244","https://openalex.org/W7018558578","https://openalex.org/W7036882876","https://openalex.org/W6930580659","https://openalex.org/W7057648015","https://openalex.org/W2951003013","https://openalex.org/W7220763045","https://openalex.org/W2911467345","https://openalex.org/W4413860949"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":5},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":6},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":14},{"year":2012,"cited_by_count":9}],"updated_date":"2026-10-04T09:36:47.201465","created_date":"2016-06-24T00:00:00"}
