{"id":"https://openalex.org/W2014906151","doi":"https://doi.org/10.1111/j.1467-9302.2008.00652.x","title":"New Development: Developing Contestability in the Delivery of Public Services","display_name":"New Development: Developing Contestability in the Delivery of Public Services","publication_year":2008,"publication_date":"2008-08-01","ids":{"openalex":"https://openalex.org/W2014906151","doi":"https://doi.org/10.1111/j.1467-9302.2008.00652.x","mag":"2014906151"},"language":"en","primary_location":{"id":"doi:10.1111/j.1467-9302.2008.00652.x","doi":"https://doi.org/10.1111/j.1467-9302.2008.00652.x","is_oa":false,"landing_page_url":"https://doi.org/10.1111/j.1467-9302.2008.00652.x","pdf_url":null,"source":{"id":"https://openalex.org/S87681011","display_name":"Public Money & Management","issn_l":"0954-0962","issn":["0954-0962","1467-9302"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Public Money &amp; Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5017388483","display_name":"Malcolm Prowle","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I142263535","display_name":"University of Nottingham","ror":"https://ror.org/01ee9ar58","country_code":"GB","type":"education","lineage":["https://openalex.org/I142263535"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Malcolm J. Prowle","raw_affiliation_strings":["Professor of Business Performance, Nottingham Business School"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Professor of Business Performance, Nottingham Business School","institution_ids":["https://openalex.org/I142263535"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5017388483"],"corresponding_institution_ids":["https://openalex.org/I142263535"],"apc_list":null,"apc_paid":null,"fwci":1.0505,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.84380251,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"28","issue":"4","first_page":"255","last_page":"260"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.8086000084877014,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.8086000084877014,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12779","display_name":"Public Procurement and Policy","score":0.08619999885559082,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13896","display_name":"Health Services Management and Policy","score":0.02850000001490116,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/contestability","display_name":"contestability","score":0.871999979019165},{"id":"https://openalex.org/keywords/public-service-delivery","display_name":"public service delivery","score":0.9210000038146973},{"id":"https://openalex.org/keywords/market-reforms","display_name":"market reforms","score":0.4490000009536743},{"id":"https://openalex.org/keywords/competition-in-public-services","display_name":"competition in public services","score":0.6970000267028809},{"id":"https://openalex.org/keywords/uk-public-services","display_name":"UK public services","score":0.5860000252723694}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6988250613212585},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.485157310962677},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.43085557222366333},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.35378938913345337},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2682315707206726}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1111/j.1467-9302.2008.00652.x","doi":"https://doi.org/10.1111/j.1467-9302.2008.00652.x","is_oa":false,"landing_page_url":"https://doi.org/10.1111/j.1467-9302.2008.00652.x","pdf_url":null,"source":{"id":"https://openalex.org/S87681011","display_name":"Public Money & Management","issn_l":"0954-0962","issn":["0954-0962","1467-9302"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Public Money &amp; Management","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:bla:pmomgt:v:28:y:2008:i:4:p:255-260","doi":null,"is_oa":false,"landing_page_url":"http://www.blackwell-synergy.com/doi/abs/10.1111/j.1467-9302.2008.00652.x","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:RePEc:taf:pubmmg:v:28:y:2008:i:4:p:255-260","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1111/j.1467-9302.2008.00652.x","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.8046000003814697,"id":"https://metadata.un.org/sdg/16","display_name":"Peace, justice, and strong institutions"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":5,"referenced_works":["https://openalex.org/W2041670752","https://openalex.org/W2070414407","https://openalex.org/W2123646906","https://openalex.org/W3047095876","https://openalex.org/W4249091300"],"related_works":["https://openalex.org/W2526029673","https://openalex.org/W2203169143","https://openalex.org/W3207002699","https://openalex.org/W7096912580","https://openalex.org/W2140269608","https://openalex.org/W2954840898","https://openalex.org/W1811197219","https://openalex.org/W120286337","https://openalex.org/W7099109146","https://openalex.org/W1962070565"],"abstract_inverted_index":{"The":[0],"policy":[1,8],"of":[2,14,23,47],"contestability":[3,24,42,48],"has":[4],"become":[5],"an":[6],"important":[7],"in":[9,31,49],"relation":[10],"to":[11,28],"the":[12,20,32,36,45],"delivery":[13],"public":[15,29,50],"services.":[16],"This":[17],"article":[18],"describes":[19],"theoretical":[21],"underpinnings":[22],"and":[25,43],"its":[26],"application":[27,46],"services":[30],"UK.":[33],"It":[34],"discusses":[35],"necessary":[37],"conditions":[38],"for":[39],"achieving":[40],"effective":[41],"extending":[44],"service":[51],"provision.":[52]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2013,"cited_by_count":1}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}
