{"id":"https://openalex.org/W2014464939","doi":"https://doi.org/10.1108/09604520710817343","title":"Adopting internet banking services in a small island state: assurance of bank service quality","display_name":"Adopting internet banking services in a small island state: assurance of bank service quality","publication_year":2007,"publication_date":"2007-09-08","ids":{"openalex":"https://openalex.org/W2014464939","doi":"https://doi.org/10.1108/09604520710817343","mag":"2014464939"},"language":"en","primary_location":{"id":"doi:10.1108/09604520710817343","doi":"https://doi.org/10.1108/09604520710817343","is_oa":false,"landing_page_url":"https://doi.org/10.1108/09604520710817343","pdf_url":null,"source":{"id":"https://openalex.org/S4210192430","display_name":"Managing Service Quality","issn_l":"0960-4529","issn":["0960-4529","1758-8030"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Managing Service Quality: An International Journal","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://hdl.handle.net/11129/7415","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5045154828","display_name":"Hatice P. Jenkins","orcid":"https://orcid.org/0000-0002-1617-7500","observed_orcids":["https://orcid.org/0000-0002-1617-7500"]},"institutions":[{"id":"https://openalex.org/I36515993","display_name":"Eastern Mediterranean University","ror":"https://ror.org/00excyz84","country_code":"CY","type":"education","lineage":["https://openalex.org/I36515993"]}],"countries":["CY"],"is_corresponding":true,"raw_author_name":"Hatice Jenkins","raw_affiliation_strings":["Department of Banking and Finance, Faculty of Business and Economics, Eastern Mediterranean University, Gazima\u011fusa, Turkey"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Banking and Finance, Faculty of Business and Economics, Eastern Mediterranean University, Gazima\u011fusa, Turkey","institution_ids":["https://openalex.org/I36515993"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5045154828"],"corresponding_institution_ids":["https://openalex.org/I36515993"],"apc_list":null,"apc_paid":null,"fwci":4.5361,"has_fulltext":false,"cited_by_count":45,"citation_normalized_percentile":{"value":0.94095108,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"17","issue":"5","first_page":"523","last_page":"537"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.7914999723434448,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.7914999723434448,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.13429999351501465,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13346","display_name":"Digital Transformation in Financial Services","score":0.04450000077486038,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/online-banking","display_name":"internet banking","score":0.8080000281333923},{"id":"https://openalex.org/keywords/technology-adoption","display_name":"technology adoption","score":0.9010000228881836},{"id":"https://openalex.org/keywords/small-island-economies","display_name":"small island economies","score":0.8920000195503235},{"id":"https://openalex.org/keywords/northern-cyprus","display_name":"Northern Cyprus","score":0.9079999923706055},{"id":"https://openalex.org/keywords/commercial-banks","display_name":"commercial banks","score":0.7870000004768372},{"id":"https://openalex.org/keywords/service-quality-assurance","display_name":"service quality assurance","score":0.7730000019073486},{"id":"https://openalex.org/keywords/bank-competitiveness","display_name":"bank competitiveness","score":0.5429999828338623},{"id":"https://openalex.org/keywords/foreign-bank-competition","display_name":"foreign bank competition","score":0.7269999980926514},{"id":"https://openalex.org/keywords/bank-websites","display_name":"bank websites","score":0.5019999742507935}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7467779517173767},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.7352222800254822},{"id":"https://openalex.org/C156152238","wikidata":"https://www.wikidata.org/wiki/Q1548025","display_name":"Retail banking","level":2,"score":0.5582621097564697},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4953986406326294},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.4878394901752472},{"id":"https://openalex.org/C139043278","wikidata":"https://www.wikidata.org/wiki/Q837171","display_name":"Financial services","level":2,"score":0.4657507836818695},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.45284995436668396},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.43385568261146545},{"id":"https://openalex.org/C16051113","wikidata":"https://www.wikidata.org/wiki/Q828814","display_name":"Market share","level":2,"score":0.4101673662662506},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.24902576208114624},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.14538297057151794},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1108/09604520710817343","doi":"https://doi.org/10.1108/09604520710817343","is_oa":false,"landing_page_url":"https://doi.org/10.1108/09604520710817343","pdf_url":null,"source":{"id":"https://openalex.org/S4210192430","display_name":"Managing Service Quality","issn_l":"0960-4529","issn":["0960-4529","1758-8030"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Managing Service Quality: An International Journal","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:qed:dpaper:254","doi":null,"is_oa":false,"landing_page_url":"https://cri-world.com/publications/qed_dp_254.pdf","pdf_url":"https://cri-world.com/publications/qed_dp_254.pdf","source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"preprint"},{"id":"mag:3122533239","doi":null,"is_oa":false,"landing_page_url":"http://ideas.repec.org/p/qed/dpaper/254.html","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"RePEc: Research Papers in Economics","raw_type":null},{"id":"pmh:oai:i-rep.emu.edu.tr:11129/7415","doi":null,"is_oa":true,"landing_page_url":"https://hdl.handle.net/11129/7415","pdf_url":null,"source":{"id":"https://openalex.org/S4306402300","display_name":"Eastern Mediterranean University Institutional Repository (Eastern Mediterranean University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I36515993","host_organization_name":"Eastern Mediterranean University","host_organization_lineage":["https://openalex.org/I36515993"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Article"}],"best_oa_location":{"id":"pmh:oai:i-rep.emu.edu.tr:11129/7415","doi":null,"is_oa":true,"landing_page_url":"https://hdl.handle.net/11129/7415","pdf_url":null,"source":{"id":"https://openalex.org/S4306402300","display_name":"Eastern Mediterranean University Institutional Repository (Eastern Mediterranean University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I36515993","host_organization_name":"Eastern Mediterranean University","host_organization_lineage":["https://openalex.org/I36515993"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Article"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":24,"referenced_works":["https://openalex.org/W21460304","https://openalex.org/W1496935706","https://openalex.org/W1512151211","https://openalex.org/W1607107115","https://openalex.org/W1926075538","https://openalex.org/W1970962843","https://openalex.org/W1975267321","https://openalex.org/W1977777040","https://openalex.org/W1986684628","https://openalex.org/W2005909329","https://openalex.org/W2022603116","https://openalex.org/W2048958995","https://openalex.org/W2053515537","https://openalex.org/W2059811857","https://openalex.org/W2060510187","https://openalex.org/W2062323177","https://openalex.org/W2085804993","https://openalex.org/W2119811523","https://openalex.org/W2135288363","https://openalex.org/W2147223174","https://openalex.org/W2164027484","https://openalex.org/W2165812483","https://openalex.org/W2175411454","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2622992209","https://openalex.org/W3137097753","https://openalex.org/W2274040043","https://openalex.org/W2001312038","https://openalex.org/W3110892424","https://openalex.org/W2082213713","https://openalex.org/W2946834420","https://openalex.org/W7099409711","https://openalex.org/W7112749922","https://openalex.org/W2328344053"],"abstract_inverted_index":{"Purpose":[0],"This":[1],"paper":[2],"aims":[3],"to":[4,44,100,144,161,186,194,209,227,239],"examine":[5],"the":[6,9,29,34,46,50,83,102,148,155,172,177,202,210,240],"factors":[7,47],"affecting":[8],"adoption":[10],"of":[11,28,52,66,86,150,179,199,212],"internet":[12,53,107,135,163,181,235,243],"banking":[13,54,108,136,164,182,244],"services":[14,55,109,137,165,245],"by":[15],"domestic":[16,220],"commercial":[17,151],"banks":[18,68,88,125,152,174,221,231],"in":[19,33,56,70,76,80,93,96,98,105,126,166,170,176,201,246],"a":[20,41,60,139,196],"sparsely":[21],"populated":[22],"small":[23,141,160,247],"island.":[24],"Design/methodology/approach":[25],"Being":[26],"one":[27],"smallest":[30],"island":[31],"economies":[32],"world,":[35],"North":[36,57,71,127,167],"Cyprus":[37,58,72,128],"was":[38,158],"chosen":[39],"as":[40,183],"case":[42],"study":[43],"explore":[45],"that":[48,124,154,189,223],"affected":[49],"penetration":[51],"over":[59],"two":[61],"year":[62],"period.":[63],"The":[64,217],"managers":[65],"23":[67],"operating":[69],"were":[73,89,175],"interviewed":[74],"first":[75],"2004":[77,94],"and":[78,95,118],"later":[79],"2006.":[81],"Furthermore,":[82],"web":[84,121],"sites":[85,122],"these":[87,111],"also":[90],"examined":[91],"both":[92],"2006":[97,171],"order":[99],"measure":[101],"progress":[103],"made":[104],"adopting":[106],"between":[110],"periods.":[112],"Findings":[113],"Evidence":[114],"from":[115,119],"survey":[116],"studies":[117],"banks'":[120],"indicated":[123],"have":[129],"been":[130],"consistently":[131],"moving":[132],"towards":[133],"providing":[134],"despite":[138],"very":[140],"potential":[142,156],"market":[143,157],"share.":[145],"In":[146],"2004,":[147],"majority":[149],"claimed":[153],"too":[159],"adopt":[162],"Cyprus.":[168],"Yet,":[169],"same":[173],"process":[178],"introducing":[180],"an":[184],"assurance":[185],"their":[187,207],"customers":[188,208],"they":[190,225,232],"would":[191],"be":[192],"able":[193],"maintain":[195],"competitive":[197],"quality":[198],"service":[200],"future,":[203],"hence":[204],"avoid":[205],"losing":[206],"branches":[211],"foreign":[213,230],"banks.":[214],"Research":[215],"limitations/implications":[216],"implication":[218],"for":[219],"is":[222],"if":[224],"wish":[226],"complete":[228],"with":[229],"must":[233],"embrace":[234],"banking.":[236],"Originality/value":[237],"Contributes":[238],"literature":[241],"on":[242],"islands.":[248]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":3},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":4},{"year":2015,"cited_by_count":4},{"year":2014,"cited_by_count":5},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":3}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}
