{"id":"https://openalex.org/W2014214376","doi":"https://doi.org/10.1080/14783360801987779","title":"Architecture of business excellence in the public and service sectors","display_name":"Architecture of business excellence in the public and service sectors","publication_year":2008,"publication_date":"2008-04-01","ids":{"openalex":"https://openalex.org/W2014214376","doi":"https://doi.org/10.1080/14783360801987779","mag":"2014214376"},"language":"en","primary_location":{"id":"doi:10.1080/14783360801987779","doi":"https://doi.org/10.1080/14783360801987779","is_oa":false,"landing_page_url":"https://doi.org/10.1080/14783360801987779","pdf_url":null,"source":{"id":"https://openalex.org/S4210181832","display_name":"Total Quality Management & Business Excellence","issn_l":"1478-3363","issn":["1478-3363","1478-3371"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Total Quality Management &amp; Business Excellence","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5027652424","display_name":"Gopal K. Kanji","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Gopal K. Kanji","raw_affiliation_strings":["Kanji Quality Culture Ltd, Sheffield Technology Parks","Kanji Quality Culture Ltd, Sheffield Technology Parks , Arundel Street, Sheffield, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Kanji Quality Culture Ltd, Sheffield Technology Parks","institution_ids":[]},{"raw_affiliation_string":"Kanji Quality Culture Ltd, Sheffield Technology Parks , Arundel Street, Sheffield, UK","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5027652424"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.8432,"has_fulltext":false,"cited_by_count":25,"citation_normalized_percentile":{"value":0.91502902,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"19","issue":"4","first_page":"399","last_page":"415"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.8618000149726868,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.8618000149726868,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.058400001376867294,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13164","display_name":"Quality and Management Systems","score":0.05260000005364418,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business-excellence","display_name":"business excellence","score":0.9440000057220459},{"id":"https://openalex.org/keywords/system-architecture","display_name":"system architecture","score":0.6779999732971191},{"id":"https://openalex.org/keywords/critical-success-factors","display_name":"success factors","score":0.9509999752044678},{"id":"https://openalex.org/keywords/public-sector-organizations","display_name":"public sector organizations","score":0.6729999780654907},{"id":"https://openalex.org/keywords/organizational-improvement","display_name":"organizational improvement","score":0.8019999861717224},{"id":"https://openalex.org/keywords/stakeholder-alignment","display_name":"stakeholder alignment","score":0.6940000057220459},{"id":"https://openalex.org/keywords/measurement-model","display_name":"measurement model","score":0.5519999861717224}],"concepts":[{"id":"https://openalex.org/C2777352838","wikidata":"https://www.wikidata.org/wiki/Q5419420","display_name":"Excellence","level":2,"score":0.8335831165313721},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.5933616757392883},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5082702040672302},{"id":"https://openalex.org/C123657996","wikidata":"https://www.wikidata.org/wiki/Q12271","display_name":"Architecture","level":2,"score":0.5005340576171875},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.49183154106140137},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.49100425839424133},{"id":"https://openalex.org/C2778597612","wikidata":"https://www.wikidata.org/wiki/Q7097786","display_name":"Operational excellence","level":2,"score":0.46917086839675903},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4205988943576813},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.41756439208984375},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.27759402990341187},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C153349607","wikidata":"https://www.wikidata.org/wiki/Q36649","display_name":"Visual arts","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/14783360801987779","doi":"https://doi.org/10.1080/14783360801987779","is_oa":false,"landing_page_url":"https://doi.org/10.1080/14783360801987779","pdf_url":null,"source":{"id":"https://openalex.org/S4210181832","display_name":"Total Quality Management & Business Excellence","issn_l":"1478-3363","issn":["1478-3363","1478-3371"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Total Quality Management &amp; Business Excellence","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":18,"referenced_works":["https://openalex.org/W293590803","https://openalex.org/W1712757310","https://openalex.org/W1906760759","https://openalex.org/W2001522647","https://openalex.org/W2010729179","https://openalex.org/W2048825878","https://openalex.org/W2060801439","https://openalex.org/W2063037441","https://openalex.org/W2080450864","https://openalex.org/W2087360714","https://openalex.org/W2108872511","https://openalex.org/W2134802806","https://openalex.org/W2166858912","https://openalex.org/W2168696712","https://openalex.org/W2481304370","https://openalex.org/W2910516512","https://openalex.org/W4246450035","https://openalex.org/W4383956137"],"related_works":["https://openalex.org/W2035258184","https://openalex.org/W1983051583","https://openalex.org/W2060320887","https://openalex.org/W2081804878","https://openalex.org/W2976426504","https://openalex.org/W1561921965","https://openalex.org/W4386804311","https://openalex.org/W2012388291","https://openalex.org/W2024810401","https://openalex.org/W7155956872"],"abstract_inverted_index":{"The":[0,31,59],"traditional":[1],"Business":[2,34],"Excellence":[3,35,65],"approach":[4],"has":[5],"been":[6],"increasingly":[7],"regarded":[8],"as":[9],"inward":[10],"looking,":[11],"inefficient":[12],"and":[13,46,55,73,80,104,128,138,145,152],"unable":[14],"to":[15,50],"drive":[16],"appropriate":[17],"actions":[18],"for":[19,28,154],"improvement":[20,156],"in":[21,70],"organisations,":[22],"thus":[23],"being":[24],"of":[25,33,40,62,100,107,126,133,157],"limited":[26],"value":[27],"their":[29],"stakeholders.":[30],"architecture":[32],"deals":[36],"with":[37,130],"a":[38,52,108],"set":[39],"systems,":[41],"stakeholders,":[42,103],"critical":[43,97],"success":[44,98],"factors":[45,99],"Structural":[47,110],"Equation":[48,111],"Modelling":[49,112],"create":[51],"holistic,":[53],"reliable":[54],"comprehensive":[56],"measurement":[57],"model.":[58],"main":[60,87],"advantage":[61],"the":[63,76,92,102,105,118,123,131,143,148,155,158],"Global":[64],"Measurement":[66],"System":[67,93,124],"(GEMS)":[68],"is":[69],"providing":[71],"integration":[72,83,144],"alignment":[74,146],"among":[75,147],"various":[77,149],"organisational":[78,150],"subsystems":[79,151],"measures.":[81],"Such":[82],"comes":[84],"from":[85,136],"two":[86],"features:":[88],"its":[89],"foundation":[90],"on":[91],"Architecture,":[94],"which":[95],"incorporates":[96],"all":[101],"use":[106],"sound":[109],"(SEM)":[113],"approach.":[114],"In":[115],"this":[116],"paper,":[117],"author":[119],"will":[120,141],"first":[121],"demonstrate":[122],"Architecture":[125],"GEMS":[127],"then,":[129],"help":[132],"empirical":[134],"evidence":[135],"public":[137],"service":[139],"sectors,":[140],"display":[142],"measures":[153],"organisation.":[159]},"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":2},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2012,"cited_by_count":3}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}
