{"id":"https://openalex.org/W2012617153","doi":"https://doi.org/10.1504/ijbis.2009.025205","title":"Measuring the performance of the Electronic Service Acceptance Model (E-SAM)","display_name":"Measuring the performance of the Electronic Service Acceptance Model (E-SAM)","publication_year":2009,"publication_date":"2009-01-01","ids":{"openalex":"https://openalex.org/W2012617153","doi":"https://doi.org/10.1504/ijbis.2009.025205","mag":"2012617153"},"language":"en","primary_location":{"id":"doi:10.1504/ijbis.2009.025205","doi":"https://doi.org/10.1504/ijbis.2009.025205","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijbis.2009.025205","pdf_url":null,"source":{"id":"https://openalex.org/S146555279","display_name":"International Journal of Business Information Systems","issn_l":"1746-0972","issn":["1746-0972","1746-0980"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Business Information Systems","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5088106043","display_name":"Kamaljeet Sandhu","orcid":"https://orcid.org/0000-0003-4624-6834","observed_orcids":["https://orcid.org/0000-0003-4624-6834"]},"institutions":[{"id":"https://openalex.org/I151934421","display_name":"University of Northern British Columbia","ror":"https://ror.org/025wzwv46","country_code":"CA","type":"education","lineage":["https://openalex.org/I151934421"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Kamaljeet Sandhu","raw_affiliation_strings":["School of Business, University of Northern British Columbia, Prince George, British Columbia, V2N 4Z9, Canada","School of Business, University of Northern British Columbia, Prince George, British Columbia, V2N 4Z9, Canada#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Business, University of Northern British Columbia, Prince George, British Columbia, V2N 4Z9, Canada","institution_ids":["https://openalex.org/I151934421"]},{"raw_affiliation_string":"School of Business, University of Northern British Columbia, Prince George, British Columbia, V2N 4Z9, Canada#TAB#","institution_ids":["https://openalex.org/I151934421"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5088106043"],"corresponding_institution_ids":["https://openalex.org/I151934421"],"apc_list":null,"apc_paid":null,"fwci":2.1765,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":{"value":0.90781307,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"4","issue":"5","first_page":"527","last_page":"527"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/e-service-adoption","display_name":"e-service adoption","score":0.890999972820282},{"id":"https://openalex.org/keywords/end-user-experience","display_name":"end-user experience","score":0.7730000019073486},{"id":"https://openalex.org/keywords/user-motivation","display_name":"user motivation","score":0.5870000123977661},{"id":"https://openalex.org/keywords/perceived-support","display_name":"perceived support","score":0.3889999985694885},{"id":"https://openalex.org/keywords/perceived-control","display_name":"perceived control","score":0.859000027179718},{"id":"https://openalex.org/keywords/frequency-of-use","display_name":"usage frequency","score":0.9729999899864197},{"id":"https://openalex.org/keywords/personalization","display_name":"personalization","score":0.7620000243186951},{"id":"https://openalex.org/keywords/university-websites","display_name":"university websites","score":0.7319999933242798},{"id":"https://openalex.org/keywords/conceptual-framework","display_name":"conceptual framework","score":0.6740000247955322}],"concepts":[{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.6378039717674255},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.46746137738227844},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.45428869128227234},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.24723073840141296},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.1778404414653778},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.16897517442703247},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.08856600522994995}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1504/ijbis.2009.025205","doi":"https://doi.org/10.1504/ijbis.2009.025205","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijbis.2009.025205","pdf_url":null,"source":{"id":"https://openalex.org/S146555279","display_name":"International Journal of Business Information Systems","issn_l":"1746-0972","issn":["1746-0972","1746-0980"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Business Information Systems","raw_type":"journal-article"},{"id":"pmh:oai:e-publications.une.edu.au:une:10617","doi":null,"is_oa":false,"landing_page_url":"http://e-publications.une.edu.au/1959.11/10422","pdf_url":null,"source":{"id":"https://openalex.org/S7407064254","display_name":"EPubDev Repository","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"journal article"},{"id":"pmh:oai:RePEc:ids:ijbisy:v:4:y:2009:i:5:p:527-541","doi":null,"is_oa":false,"landing_page_url":"http://www.inderscience.com/link.php?id=25205","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:rune.une.edu.au:1959.11/10422","doi":null,"is_oa":false,"landing_page_url":"https://hdl.handle.net/1959.11/10422","pdf_url":null,"source":{"id":"https://openalex.org/S7407055448","display_name":"RUNE (Research UNE)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Journal Article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"display_name":"Partnerships for the goals","id":"https://metadata.un.org/sdg/17","score":0.4399999976158142}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":51,"referenced_works":["https://openalex.org/W1837437","https://openalex.org/W228506870","https://openalex.org/W1160943927","https://openalex.org/W1480415088","https://openalex.org/W1515402129","https://openalex.org/W1519678561","https://openalex.org/W1524121127","https://openalex.org/W1527741802","https://openalex.org/W1533390111","https://openalex.org/W1535271175","https://openalex.org/W1540061914","https://openalex.org/W1584405424","https://openalex.org/W1791587663","https://openalex.org/W1966007412","https://openalex.org/W1973400909","https://openalex.org/W1987198869","https://openalex.org/W1993262804","https://openalex.org/W2008441192","https://openalex.org/W2018246515","https://openalex.org/W2033943395","https://openalex.org/W2039134610","https://openalex.org/W2052729098","https://openalex.org/W2060147741","https://openalex.org/W2065502371","https://openalex.org/W2075647120","https://openalex.org/W2076845350","https://openalex.org/W2077250956","https://openalex.org/W2092259073","https://openalex.org/W2100408980","https://openalex.org/W2110638361","https://openalex.org/W2112723336","https://openalex.org/W2117948235","https://openalex.org/W2119539644","https://openalex.org/W2125776938","https://openalex.org/W2130801612","https://openalex.org/W2140205964","https://openalex.org/W2142822317","https://openalex.org/W2144158661","https://openalex.org/W2151018020","https://openalex.org/W2166982098","https://openalex.org/W2169789485","https://openalex.org/W2170203621","https://openalex.org/W2184071067","https://openalex.org/W2486509684","https://openalex.org/W2495606461","https://openalex.org/W2601849787","https://openalex.org/W2601948333","https://openalex.org/W3019273456","https://openalex.org/W3036292457","https://openalex.org/W3192719393","https://openalex.org/W4252825741"],"related_works":["https://openalex.org/W164756760","https://openalex.org/W7096409708","https://openalex.org/W7095885563","https://openalex.org/W1510404165","https://openalex.org/W7043781997","https://openalex.org/W2102898351","https://openalex.org/W1487299976","https://openalex.org/W1980424327","https://openalex.org/W2241714539","https://openalex.org/W62105052"],"abstract_inverted_index":{"Web-based":[0],"electronic":[1],"service":[2],"(e-service)":[3],"end-user":[4,21,70],"adoption":[5,43],"and":[6,23,28,37,44,51],"implementation":[7],"require":[8],"an":[9],"assessment":[10],"of":[11,63],"consumer":[12],"contextual":[13],"factors.":[14],"This":[15,96],"paper":[16,97],"investigates":[17],"factors":[18,73],"which":[19],"affect":[20,39],"experience":[22],"perception,":[24],"motivation,":[25],"support,":[26],"control":[27],"usage":[29,49],"frequency":[30],"in":[31],"the":[32,38,61],"online/offline":[33],"user":[34,57,89],"task":[35],"environment":[36],"on":[40,88],"web-based":[41,53,66,75,80,106],"e-service":[42,67,76,81],"implementation.":[45],"Understanding":[46],"end-users'":[47],"continuous":[48],"behaviour":[50],"developing":[52],"e-services":[54],"to":[55],"meet":[56],"specific":[58,93],"requirements":[59],"is":[60],"centre":[62],"attention":[64],"for":[65,104],"providers.":[68],"Integrating":[69],"situation-specific":[71],"personalisation":[72],"into":[74],"tasks":[77],"may":[78],"enhance":[79],"usability.":[82],"The":[83],"survey":[84],"captured":[85],"403":[86],"responses":[87],"attributes":[90],"towards":[91],"a":[92,101,105],"university":[94],"website.":[95],"concludes":[98],"by":[99],"suggesting":[100],"conceptual":[102],"framework":[103],"Electronic":[107],"Service":[108],"Adoption":[109],"Model":[110],"(E-SAM).":[111]},"counts_by_year":[{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":2},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2016-06-24T00:00:00"}