{"id":"https://openalex.org/W2011994420","doi":"https://doi.org/10.1111/j.1467-8551.1996.tb00148.x","title":"Supply Chain Management: Relationships, Chains and Networks","display_name":"Supply Chain Management: Relationships, Chains and Networks","publication_year":1996,"publication_date":"1996-12-01","ids":{"openalex":"https://openalex.org/W2011994420","doi":"https://doi.org/10.1111/j.1467-8551.1996.tb00148.x","mag":"2011994420"},"language":"en","primary_location":{"id":"doi:10.1111/j.1467-8551.1996.tb00148.x","doi":"https://doi.org/10.1111/j.1467-8551.1996.tb00148.x","is_oa":false,"landing_page_url":"https://doi.org/10.1111/j.1467-8551.1996.tb00148.x","pdf_url":null,"source":{"id":"https://openalex.org/S184126201","display_name":"British Journal of Management","issn_l":"1045-3172","issn":["1045-3172","1467-8551"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-3","norway-2","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"British Journal of Management","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5054269355","display_name":"Christine Mary Harland","orcid":"https://orcid.org/0000-0002-1734-4438","observed_orcids":["https://orcid.org/0000-0002-1734-4438","https://orcid.org/0000-0002-1695-1324"]},"institutions":[{"id":"https://openalex.org/I51601045","display_name":"University of Bath","ror":"https://ror.org/002h8g185","country_code":"GB","type":"education","lineage":["https://openalex.org/I51601045"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"C. M. Harland","raw_affiliation_strings":["University of Bath, Centre for Research in Strategic Purchasing and Supply, School of Management, Bath BA2 7AY, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Bath, Centre for Research in Strategic Purchasing and Supply, School of Management, Bath BA2 7AY, UK","institution_ids":["https://openalex.org/I51601045"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5054269355"],"corresponding_institution_ids":["https://openalex.org/I51601045"],"apc_list":{"value":3900,"currency":"USD","value_usd":3900},"apc_paid":null,"fwci":10.2912,"has_fulltext":false,"cited_by_count":1069,"citation_normalized_percentile":{"value":0.97907366,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"7","issue":"s1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10539","display_name":"Sustainable Supply Chain Management","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10328","display_name":"Supply Chain and Inventory Management","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/supply-chain-management","display_name":"supply chain management","score":0.9700000286102295},{"id":"https://openalex.org/keywords/interorganizational-relationships","display_name":"interorganizational relationships","score":0.6970000267028809},{"id":"https://openalex.org/keywords/supply-chain","display_name":"supply chain","score":0.6930000185966492},{"id":"https://openalex.org/keywords/automotive-aftermarket","display_name":"automotive aftermarket","score":0.7450000047683716},{"id":"https://openalex.org/keywords/customer-supplier-relationships","display_name":"customer-supplier relationships","score":0.8999999761581421},{"id":"https://openalex.org/keywords/customer-dissatisfaction","display_name":"customer dissatisfaction","score":0.6669999957084656},{"id":"https://openalex.org/keywords/supply-chain-performance","display_name":"supply chain performance","score":0.6320000290870667},{"id":"https://openalex.org/keywords/supply-chain-position","display_name":"supply chain position","score":0.7570000290870667}],"concepts":[{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.8611522316932678},{"id":"https://openalex.org/C44104985","wikidata":"https://www.wikidata.org/wiki/Q492886","display_name":"Supply chain management","level":3,"score":0.7429710030555725},{"id":"https://openalex.org/C48840187","wikidata":"https://www.wikidata.org/wiki/Q689042","display_name":"Service management","level":4,"score":0.693942666053772},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.614881694316864},{"id":"https://openalex.org/C526921623","wikidata":"https://www.wikidata.org/wiki/Q190117","display_name":"Automotive industry","level":2,"score":0.5375487804412842},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.5265066027641296},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5059637427330017},{"id":"https://openalex.org/C191172861","wikidata":"https://www.wikidata.org/wiki/Q7899321","display_name":"Upstream (networking)","level":2,"score":0.4837391674518585},{"id":"https://openalex.org/C192639820","wikidata":"https://www.wikidata.org/wiki/Q1114469","display_name":"Supply chain risk management","level":5,"score":0.4618474841117859},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.45824122428894043},{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.44701045751571655},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.44466814398765564},{"id":"https://openalex.org/C4698774","wikidata":"https://www.wikidata.org/wiki/Q5255030","display_name":"Demand chain","level":5,"score":0.43095076084136963},{"id":"https://openalex.org/C198082294","wikidata":"https://www.wikidata.org/wiki/Q3399648","display_name":"Position (finance)","level":2,"score":0.42276063561439514},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.242653489112854},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.08163440227508545},{"id":"https://openalex.org/C146978453","wikidata":"https://www.wikidata.org/wiki/Q3798668","display_name":"Aerospace engineering","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1111/j.1467-8551.1996.tb00148.x","doi":"https://doi.org/10.1111/j.1467-8551.1996.tb00148.x","is_oa":false,"landing_page_url":"https://doi.org/10.1111/j.1467-8551.1996.tb00148.x","pdf_url":null,"source":{"id":"https://openalex.org/S184126201","display_name":"British Journal of Management","issn_l":"1045-3172","issn":["1045-3172","1467-8551"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-3","norway-2","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"British Journal of Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":59,"referenced_works":["https://openalex.org/W21279881","https://openalex.org/W123087811","https://openalex.org/W180940139","https://openalex.org/W181410434","https://openalex.org/W272291354","https://openalex.org/W385499494","https://openalex.org/W625481918","https://openalex.org/W1501807406","https://openalex.org/W1520843661","https://openalex.org/W1533239080","https://openalex.org/W1537714977","https://openalex.org/W1594022005","https://openalex.org/W1597156273","https://openalex.org/W1597572790","https://openalex.org/W1605991455","https://openalex.org/W1804347049","https://openalex.org/W1985563953","https://openalex.org/W1988714291","https://openalex.org/W1994420625","https://openalex.org/W2004420340","https://openalex.org/W2015930340","https://openalex.org/W2018677991","https://openalex.org/W2023044149","https://openalex.org/W2024045908","https://openalex.org/W2026368098","https://openalex.org/W2027054709","https://openalex.org/W2030132123","https://openalex.org/W2032717171","https://openalex.org/W2033676847","https://openalex.org/W2049362416","https://openalex.org/W2049515156","https://openalex.org/W2056194891","https://openalex.org/W2076711871","https://openalex.org/W2083734029","https://openalex.org/W2118374087","https://openalex.org/W2126513909","https://openalex.org/W2157014886","https://openalex.org/W2317549915","https://openalex.org/W2326266893","https://openalex.org/W2396368095","https://openalex.org/W2624866903","https://openalex.org/W2625983877","https://openalex.org/W2769248301","https://openalex.org/W2970235121","https://openalex.org/W3109477250","https://openalex.org/W3121892154","https://openalex.org/W3149395617","https://openalex.org/W4213109578","https://openalex.org/W4235370360","https://openalex.org/W4237765490","https://openalex.org/W4239963199","https://openalex.org/W4242111011","https://openalex.org/W4243276635","https://openalex.org/W4244691260","https://openalex.org/W4285719527","https://openalex.org/W4289254891","https://openalex.org/W4309535389","https://openalex.org/W4388136635","https://openalex.org/W6654514807"],"related_works":["https://openalex.org/W1557708377","https://openalex.org/W7221175092","https://openalex.org/W118923439","https://openalex.org/W2159245199","https://openalex.org/W4236797783","https://openalex.org/W6996953561","https://openalex.org/W1536472909","https://openalex.org/W1775758506","https://openalex.org/W2740662867","https://openalex.org/W1618758520"],"abstract_inverted_index":{"The":[0],"term":[1],"supply":[2,33,52,60,67,126,155,186],"chain":[3,34,53,68,127,187],"management":[4,17,54],"is":[5,88,148,188],"used":[6],"to":[7,16,20,125,150,167,194],"represent":[8],"a":[9,46],"variety":[10],"of":[11,23,32,40,51,78,94,106,115,161,171,179],"different":[12],"meanings,":[13],"some":[14],"related":[15],"processes,":[18],"others":[19],"structural":[21],"organization":[22],"businesses.":[24],"This":[25],"paper":[26],"identifies":[27],"and":[28,42,69,81,96,101,111,117,134],"discusses":[29],"various":[30],"definitions":[31],"management,":[35,128],"summarizes":[36],"the":[37,58,62,65,70,84,104,137,154,159,162,177,185],"associated":[38],"bodies":[39],"knowledge":[41],"connects":[43],"them":[44],"using":[45],"systems":[47],"approach.":[48],"Systems":[49],"levels":[50],"are":[55,174],"identified":[56],"as":[57],"internal":[59],"chain,":[61],"dyadic":[63],"relationship,":[64],"external":[66],"inter\u2010business":[71],"network.":[72],"Empirical":[73],"research":[74],"on":[75],"behavioural":[76,169],"aspects":[77,170],"relationships,":[79,132],"chains":[80,133,156],"networks":[82,135],"in":[83,92,103,131,136,146,153,184],"European":[85],"automotive":[86],"aftermarket":[87],"discussed,":[89],"identifying":[90],"gaps":[91],"perceptions":[93],"requirements":[95],"performance":[97,130],"held":[98],"by":[99],"customers":[100],"suppliers":[102],"areas":[105],"quality,":[107],"delivery,":[108],"service,":[109],"range":[110],"price.":[112],"A":[113],"combination":[114],"qualitative":[116],"quantitative":[118],"analysis":[119],"demonstrates":[120],"substantial":[121],"differences":[122],"between":[123],"approaches":[124],"though":[129],"territories":[138],"examined":[139],"does":[140],"not":[141,197],"differ":[142],"significantly.":[143],"Customer":[144],"dissatisfaction":[145],"relationships":[147],"shown":[149],"increase":[151],"upstream":[152],"examined,":[157],"extending":[158],"applicability":[160],"industrial":[163],"dynamics":[164],"\u2018Forrester":[165],"effect\u2019":[166],"softer,":[168],"performance.":[172],"Conclusions":[173],"drawn":[175],"supporting":[176],"suggestions":[178],"operations":[180],"strategists":[181],"that":[182],"position":[183],"an":[189],"important":[190],"strategic":[191],"variable":[192],"which,":[193],"date,":[195],"have":[196],"been":[198],"comprehensively":[199],"proven":[200],"empirically.":[201]},"counts_by_year":[{"year":2026,"cited_by_count":11},{"year":2025,"cited_by_count":8},{"year":2024,"cited_by_count":32},{"year":2023,"cited_by_count":29},{"year":2022,"cited_by_count":28},{"year":2021,"cited_by_count":44},{"year":2020,"cited_by_count":34},{"year":2019,"cited_by_count":48},{"year":2018,"cited_by_count":39},{"year":2017,"cited_by_count":41},{"year":2016,"cited_by_count":43},{"year":2015,"cited_by_count":52},{"year":2014,"cited_by_count":56},{"year":2013,"cited_by_count":70},{"year":2012,"cited_by_count":63}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}
