{"id":"https://openalex.org/W2008946367","doi":"https://doi.org/10.1016/j.im.2014.11.001","title":"Detecting the migration of mobile service customers using fuzzy clustering","display_name":"Detecting the migration of mobile service customers using fuzzy clustering","publication_year":2014,"publication_date":"2014-11-21","ids":{"openalex":"https://openalex.org/W2008946367","doi":"https://doi.org/10.1016/j.im.2014.11.001","mag":"2008946367"},"language":"en","primary_location":{"id":"doi:10.1016/j.im.2014.11.001","doi":"https://doi.org/10.1016/j.im.2014.11.001","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.im.2014.11.001","pdf_url":null,"source":{"id":"https://openalex.org/S38883057","display_name":"Information & Management","issn_l":"0378-7206","issn":["0378-7206","1872-7530"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","ccf-c","cwts-core","dongbi-b","fnege-1","jufo-2","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information & Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5045996720","display_name":"Indranil Bose","orcid":"https://orcid.org/0000-0002-5737-966X","observed_orcids":["https://orcid.org/0000-0002-5737-966X"]},"institutions":[{"id":"https://openalex.org/I71495548","display_name":"Indian Institute of Management Calcutta","ror":"https://ror.org/02zhewk16","country_code":"IN","type":"education","lineage":["https://openalex.org/I71495548"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Indranil Bose","raw_affiliation_strings":["Indian Institute of Management Calcutta, Dimaond Harbour Road, Joka, Kolkata 700104, West Bengal, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Indian Institute of Management Calcutta, Dimaond Harbour Road, Joka, Kolkata 700104, West Bengal, India","institution_ids":["https://openalex.org/I71495548"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100329887","display_name":"Xi Chen","orcid":"https://orcid.org/0000-0001-9776-2914","observed_orcids":["https://orcid.org/0000-0001-9776-2914","https://orcid.org/0009-0008-5179-4089"]},"institutions":[{"id":"https://openalex.org/I76130692","display_name":"Zhejiang University","ror":"https://ror.org/00a2xv884","country_code":"CN","type":"education","lineage":["https://openalex.org/I76130692"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Xi Chen","raw_affiliation_strings":["School of Management, Zhejiang University, 866 Yuhangtang Road, Hangzhou, Zhejiang Province 310058, PR China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management, Zhejiang University, 866 Yuhangtang Road, Hangzhou, Zhejiang Province 310058, PR China","institution_ids":["https://openalex.org/I76130692"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5100329887"],"corresponding_institution_ids":["https://openalex.org/I76130692"],"apc_list":{"value":4540,"currency":"USD","value_usd":4540},"apc_paid":null,"fwci":11.7296,"has_fulltext":false,"cited_by_count":36,"citation_normalized_percentile":{"value":0.9767723,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":99},"biblio":{"volume":"52","issue":"2","first_page":"227","last_page":"238"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.989300012588501,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.989300012588501,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10637","display_name":"Advanced Clustering Algorithms Research","score":0.008899999782443047,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13373","display_name":"Data Mining and Machine Learning Applications","score":0.00039999998989515007,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-migration","display_name":"customer migration","score":0.9210000038146973},{"id":"https://openalex.org/keywords/mobile-services","display_name":"mobile services","score":0.671999990940094},{"id":"https://openalex.org/keywords/fuzzy-c-means-clustering","display_name":"fuzzy c-means clustering","score":0.9850000143051147},{"id":"https://openalex.org/keywords/customer-classification","display_name":"customer classification","score":0.6290000081062317},{"id":"https://openalex.org/keywords/customer-profile","display_name":"consumer profile","score":0.6919999718666077},{"id":"https://openalex.org/keywords/usage-patterns","display_name":"usage patterns","score":0.8610000014305115},{"id":"https://openalex.org/keywords/membership-functions","display_name":"membership functions","score":0.7509999871253967}],"concepts":[{"id":"https://openalex.org/C73555534","wikidata":"https://www.wikidata.org/wiki/Q622825","display_name":"Cluster analysis","level":2,"score":0.6884152293205261},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.5239313244819641},{"id":"https://openalex.org/C58166","wikidata":"https://www.wikidata.org/wiki/Q224821","display_name":"Fuzzy logic","level":2,"score":0.5187901854515076},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5110090970993042},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.46970388293266296},{"id":"https://openalex.org/C195487862","wikidata":"https://www.wikidata.org/wiki/Q850210","display_name":"Revenue","level":2,"score":0.4663234353065491},{"id":"https://openalex.org/C17212007","wikidata":"https://www.wikidata.org/wiki/Q5511111","display_name":"Fuzzy clustering","level":3,"score":0.4534173607826233},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.45035797357559204},{"id":"https://openalex.org/C57660159","wikidata":"https://www.wikidata.org/wiki/Q5196460","display_name":"Customer intelligence","level":5,"score":0.4413371980190277},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.43619632720947266},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.36807048320770264},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.3117285966873169},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.2889900207519531},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.24221158027648926},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.17771288752555847},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.17394223809242249},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1016/j.im.2014.11.001","doi":"https://doi.org/10.1016/j.im.2014.11.001","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.im.2014.11.001","pdf_url":null,"source":{"id":"https://openalex.org/S38883057","display_name":"Information & Management","issn_l":"0378-7206","issn":["0378-7206","1872-7530"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","ccf-c","cwts-core","dongbi-b","fnege-1","jufo-2","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information & Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[{"id":"https://openalex.org/G1515018720","display_name":null,"funder_award_id":"20100101120096","funder_id":"https://openalex.org/F4320321106","funder_display_name":"Ministry of Education of the People's Republic of China"},{"id":"https://openalex.org/G6412203188","display_name":"\u57fa\u4e8e\u53ef\u53d8\u6a21\u5f0f\u96c6\u5408\u53d1\u73b0\u65b9\u6cd5\u7684\u79fb\u52a8\u7528\u6237\u884c\u4e3a\u53d8\u8fc1\u7814\u7a76","funder_award_id":"71002083","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"}],"funders":[{"id":"https://openalex.org/F4320321001","display_name":"National Natural Science Foundation of China","ror":"https://ror.org/01h0zpd94"},{"id":"https://openalex.org/F4320321106","display_name":"Ministry of Education of the People's Republic of China","ror":"https://ror.org/01mv9t934"},{"id":"https://openalex.org/F4320328202","display_name":"Indian Institute of Management Calcutta","ror":"https://ror.org/02zhewk16"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":58,"referenced_works":["https://openalex.org/W54849159","https://openalex.org/W108896209","https://openalex.org/W1489843519","https://openalex.org/W1507395709","https://openalex.org/W1571573967","https://openalex.org/W1586623215","https://openalex.org/W1879534959","https://openalex.org/W1964809313","https://openalex.org/W1968903117","https://openalex.org/W1977093072","https://openalex.org/W1992419399","https://openalex.org/W1996926811","https://openalex.org/W2004160968","https://openalex.org/W2007076985","https://openalex.org/W2010140249","https://openalex.org/W2025242337","https://openalex.org/W2037857192","https://openalex.org/W2039422241","https://openalex.org/W2053677366","https://openalex.org/W2060482351","https://openalex.org/W2069176735","https://openalex.org/W2071177730","https://openalex.org/W2071552263","https://openalex.org/W2077242081","https://openalex.org/W2077806964","https://openalex.org/W2084812512","https://openalex.org/W2091823618","https://openalex.org/W2094205735","https://openalex.org/W2094510831","https://openalex.org/W2095638839","https://openalex.org/W2098812910","https://openalex.org/W2101257087","https://openalex.org/W2102467277","https://openalex.org/W2107636931","https://openalex.org/W2109923183","https://openalex.org/W2127624016","https://openalex.org/W2134332934","https://openalex.org/W2137686028","https://openalex.org/W2138123110","https://openalex.org/W2139921829","https://openalex.org/W2148727913","https://openalex.org/W2150045357","https://openalex.org/W2158115244","https://openalex.org/W2159517094","https://openalex.org/W2161115428","https://openalex.org/W2163224025","https://openalex.org/W2166704317","https://openalex.org/W2168069606","https://openalex.org/W2170936641","https://openalex.org/W2171762027","https://openalex.org/W2171975443","https://openalex.org/W2332475955","https://openalex.org/W2912565176","https://openalex.org/W3009784374","https://openalex.org/W3022682309","https://openalex.org/W3121735269","https://openalex.org/W4211007335","https://openalex.org/W6610602179"],"related_works":["https://openalex.org/W2036728627","https://openalex.org/W2277451962","https://openalex.org/W2007574664","https://openalex.org/W2610793843","https://openalex.org/W2069596138","https://openalex.org/W1680029660","https://openalex.org/W4245697078","https://openalex.org/W2624053596","https://openalex.org/W2059089556","https://openalex.org/W2789519275"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":6},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":6},{"year":2015,"cited_by_count":2}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}