{"id":"https://openalex.org/W2008585697","doi":"https://doi.org/10.1007/s11116-010-9306-9","title":"Managing passenger behavioral intention: an integrated framework for service quality, satisfaction, perceived value, and switching barriers","display_name":"Managing passenger behavioral intention: an integrated framework for service quality, satisfaction, perceived value, and switching barriers","publication_year":2010,"publication_date":"2010-10-05","ids":{"openalex":"https://openalex.org/W2008585697","doi":"https://doi.org/10.1007/s11116-010-9306-9","mag":"2008585697"},"language":"en","primary_location":{"id":"doi:10.1007/s11116-010-9306-9","doi":"https://doi.org/10.1007/s11116-010-9306-9","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s11116-010-9306-9","pdf_url":null,"source":{"id":"https://openalex.org/S62009534","display_name":"Transportation","issn_l":"0049-4488","issn":["0049-4488","1572-9435"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","dongbi-b","fnege-3","jufo-2","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Transportation","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5060197402","display_name":"William Jen","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I148366613","display_name":"National Yang Ming Chiao Tung University","ror":"https://ror.org/00se2k293","country_code":"TW","type":"education","lineage":["https://openalex.org/I148366613"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"William Jen","raw_affiliation_strings":["Department of Transportation Technology and Management, National Chiao Tung University, 1001, Ta Hsueh Road, East Dist, Hsinchu, 30010, Taiwan","National Chiao-Tung University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Transportation Technology and Management, National Chiao Tung University, 1001, Ta Hsueh Road, East Dist, Hsinchu, 30010, Taiwan","institution_ids":["https://openalex.org/I148366613"]},{"raw_affiliation_string":"National Chiao-Tung University","institution_ids":["https://openalex.org/I148366613"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5087261405","display_name":"Rungting Tu","orcid":"https://orcid.org/0000-0002-0963-4224","observed_orcids":["https://orcid.org/0000-0002-0963-4224"]},"institutions":[{"id":"https://openalex.org/I20231570","display_name":"Peking University","ror":"https://ror.org/02v51f717","country_code":"CN","type":"education","lineage":["https://openalex.org/I20231570"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Rungting Tu","raw_affiliation_strings":["Department of Marketing, Guanghua School of Management, Peking University, Beijing, China","Guanghua School of Management, Peking University,#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Marketing, Guanghua School of Management, Peking University, Beijing, China","institution_ids":["https://openalex.org/I20231570"]},{"raw_affiliation_string":"Guanghua School of Management, Peking University,#TAB#","institution_ids":["https://openalex.org/I20231570"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5089598856","display_name":"Tim Lu","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I148366613","display_name":"National Yang Ming Chiao Tung University","ror":"https://ror.org/00se2k293","country_code":"TW","type":"education","lineage":["https://openalex.org/I148366613"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Tim Lu","raw_affiliation_strings":["Department of Transportation Technology and Management, National Chiao Tung University, Hsinchu, Taiwan","National Chiao-Tung University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Transportation Technology and Management, National Chiao Tung University, Hsinchu, Taiwan","institution_ids":["https://openalex.org/I148366613"]},{"raw_affiliation_string":"National Chiao-Tung University","institution_ids":["https://openalex.org/I148366613"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5060197402"],"corresponding_institution_ids":["https://openalex.org/I148366613"],"apc_list":{"value":2990,"currency":"USD","value_usd":2990},"apc_paid":null,"fwci":6.9153,"has_fulltext":false,"cited_by_count":212,"citation_normalized_percentile":{"value":0.95841283,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":100},"biblio":{"volume":"38","issue":"2","first_page":"321","last_page":"342"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9810000061988831},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.8479999899864197},{"id":"https://openalex.org/keywords/perceived-value","display_name":"perceived value","score":0.9980000257492065},{"id":"https://openalex.org/keywords/switching-barriers","display_name":"switching barriers","score":0.9890000224113464},{"id":"https://openalex.org/keywords/passenger-loyalty","display_name":"passenger loyalty","score":0.5720000267028809},{"id":"https://openalex.org/keywords/higher-order-factor-structure","display_name":"higher-order factor structure","score":0.7039999961853027},{"id":"https://openalex.org/keywords/integrated-framework","display_name":"integrative framework","score":0.4339999854564667}],"concepts":[{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.6117281317710876},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5968453288078308},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.5935381650924683},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.5884760022163391},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5696784853935242},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5334064960479736},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4901474416255951},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.48969653248786926},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.48957332968711853},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.34704941511154175},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.13906845450401306},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s11116-010-9306-9","doi":"https://doi.org/10.1007/s11116-010-9306-9","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s11116-010-9306-9","pdf_url":null,"source":{"id":"https://openalex.org/S62009534","display_name":"Transportation","issn_l":"0049-4488","issn":["0049-4488","1572-9435"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","dongbi-b","fnege-3","jufo-2","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Transportation","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:kap:transp:v:38:y:2011:i:2:p:321-342","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1007/s11116-010-9306-9","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":51,"referenced_works":["https://openalex.org/W219454198","https://openalex.org/W1485458905","https://openalex.org/W1486148412","https://openalex.org/W1486298514","https://openalex.org/W1502783911","https://openalex.org/W1571998446","https://openalex.org/W1575698009","https://openalex.org/W1589322874","https://openalex.org/W1597110041","https://openalex.org/W1660498867","https://openalex.org/W1689771227","https://openalex.org/W1980355260","https://openalex.org/W1980467516","https://openalex.org/W1982822956","https://openalex.org/W1997538386","https://openalex.org/W2002663253","https://openalex.org/W2014818400","https://openalex.org/W2024650319","https://openalex.org/W2025618885","https://openalex.org/W2026368098","https://openalex.org/W2028130938","https://openalex.org/W2033854988","https://openalex.org/W2036063909","https://openalex.org/W2037493295","https://openalex.org/W2038621128","https://openalex.org/W2046752514","https://openalex.org/W2055280086","https://openalex.org/W2059334100","https://openalex.org/W2060536897","https://openalex.org/W2073462901","https://openalex.org/W2075578818","https://openalex.org/W2075950416","https://openalex.org/W2081774187","https://openalex.org/W2087750581","https://openalex.org/W2091479150","https://openalex.org/W2094013842","https://openalex.org/W2122912498","https://openalex.org/W2126597951","https://openalex.org/W2128275731","https://openalex.org/W2135173663","https://openalex.org/W2143970307","https://openalex.org/W2161324213","https://openalex.org/W2175227141","https://openalex.org/W2184535128","https://openalex.org/W2323132578","https://openalex.org/W2489852417","https://openalex.org/W2782945138","https://openalex.org/W2795596299","https://openalex.org/W4235678817","https://openalex.org/W4241862464","https://openalex.org/W4298091299"],"related_works":["https://openalex.org/W1548385442","https://openalex.org/W2133474401","https://openalex.org/W7098854418","https://openalex.org/W614767494","https://openalex.org/W2199628872","https://openalex.org/W2085244182","https://openalex.org/W2267639384","https://openalex.org/W2073345837","https://openalex.org/W1529030346","https://openalex.org/W818008136"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":8},{"year":2025,"cited_by_count":16},{"year":2024,"cited_by_count":24},{"year":2023,"cited_by_count":16},{"year":2022,"cited_by_count":19},{"year":2021,"cited_by_count":23},{"year":2020,"cited_by_count":26},{"year":2019,"cited_by_count":11},{"year":2018,"cited_by_count":7},{"year":2017,"cited_by_count":11},{"year":2016,"cited_by_count":19},{"year":2015,"cited_by_count":9},{"year":2014,"cited_by_count":12},{"year":2013,"cited_by_count":6},{"year":2012,"cited_by_count":3}],"updated_date":"2026-10-29T09:56:32.521200","created_date":"2016-06-24T00:00:00"}
