{"id":"https://openalex.org/W2008494314","doi":"https://doi.org/10.1007/s10603-011-9157-6","title":"Consumer Confusion in Internet-Based Mass Customization: Testing a Network of Antecedents and Consequences","display_name":"Consumer Confusion in Internet-Based Mass Customization: Testing a Network of Antecedents and Consequences","publication_year":2011,"publication_date":"2011-02-15","ids":{"openalex":"https://openalex.org/W2008494314","doi":"https://doi.org/10.1007/s10603-011-9157-6","mag":"2008494314"},"language":"en","primary_location":{"id":"doi:10.1007/s10603-011-9157-6","doi":"https://doi.org/10.1007/s10603-011-9157-6","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10603-011-9157-6","pdf_url":null,"source":{"id":"https://openalex.org/S99990550","display_name":"Journal of Consumer Policy","issn_l":"0168-7034","issn":["0168-7034","0342-5843","1573-0700"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Consumer Policy","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5077195203","display_name":"Kurt Matzler","orcid":"https://orcid.org/0000-0002-3132-4388","observed_orcids":["https://orcid.org/0000-0002-3132-4388"]},"institutions":[{"id":"https://openalex.org/I190249584","display_name":"Universit\u00e4t Innsbruck","ror":"https://ror.org/054pv6659","country_code":"AT","type":"education","lineage":["https://openalex.org/I190249584"]}],"countries":["AT"],"is_corresponding":true,"raw_author_name":"Kurt Matzler","raw_affiliation_strings":["Department of Strategic Management, Marketing and Tourism, University of Innsbruck, Universit\u00e4tsstrasse 15, 6020, Innsbruck, Austria","University of Innsbruck;"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Strategic Management, Marketing and Tourism, University of Innsbruck, Universit\u00e4tsstrasse 15, 6020, Innsbruck, Austria","institution_ids":["https://openalex.org/I190249584"]},{"raw_affiliation_string":"University of Innsbruck;","institution_ids":["https://openalex.org/I190249584"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Daniel Stieger","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I190249584","display_name":"Universit\u00e4t Innsbruck","ror":"https://ror.org/054pv6659","country_code":"AT","type":"education","lineage":["https://openalex.org/I190249584"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Daniel Stieger","raw_affiliation_strings":["Department of Strategic Management, Marketing and Tourism, University of Innsbruck, Universit\u00e4tsstrasse 15, 6020, Innsbruck, Austria","University of Innsbruck;"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Strategic Management, Marketing and Tourism, University of Innsbruck, Universit\u00e4tsstrasse 15, 6020, Innsbruck, Austria","institution_ids":["https://openalex.org/I190249584"]},{"raw_affiliation_string":"University of Innsbruck;","institution_ids":["https://openalex.org/I190249584"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5040742026","display_name":"Johann F\u00fcller","orcid":"https://orcid.org/0000-0001-6666-1926","observed_orcids":["https://orcid.org/0000-0001-6666-1926"]},"institutions":[{"id":"https://openalex.org/I190249584","display_name":"Universit\u00e4t Innsbruck","ror":"https://ror.org/054pv6659","country_code":"AT","type":"education","lineage":["https://openalex.org/I190249584"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Johann F\u00fcller","raw_affiliation_strings":["Department of Strategic Management, Marketing and Tourism, University of Innsbruck, Universit\u00e4tsstrasse 15, 6020, Innsbruck, Austria","University of Innsbruck;"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Strategic Management, Marketing and Tourism, University of Innsbruck, Universit\u00e4tsstrasse 15, 6020, Innsbruck, Austria","institution_ids":["https://openalex.org/I190249584"]},{"raw_affiliation_string":"University of Innsbruck;","institution_ids":["https://openalex.org/I190249584"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5077195203"],"corresponding_institution_ids":["https://openalex.org/I190249584"],"apc_list":{"value":3390,"currency":"USD","value_usd":3390},"apc_paid":null,"fwci":6.7328,"has_fulltext":false,"cited_by_count":66,"citation_normalized_percentile":{"value":0.95705787,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"34","issue":"2","first_page":"231","last_page":"247"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11729","display_name":"Product Development and Customization","score":0.9531000256538391,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11729","display_name":"Product Development and Customization","score":0.9531000256538391,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.017899999395012856,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.007600000128149986,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/consumer-confusion","display_name":"consumer confusion","score":0.8650000095367432},{"id":"https://openalex.org/keywords/mass-customization","display_name":"mass customization","score":0.9340000152587891},{"id":"https://openalex.org/keywords/configuration-tool","display_name":"configuration tool","score":0.8159999847412109},{"id":"https://openalex.org/keywords/information-overload","display_name":"information overload","score":0.7360000014305115},{"id":"https://openalex.org/keywords/product-knowledge","display_name":"product knowledge","score":0.9800000190734863},{"id":"https://openalex.org/keywords/usability","display_name":"usability","score":0.9829999804496765},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.7139999866485596},{"id":"https://openalex.org/keywords/trust","display_name":"trust","score":0.703000009059906},{"id":"https://openalex.org/keywords/word-of-mouth","display_name":"word of mouth","score":0.8980000019073486}],"concepts":[{"id":"https://openalex.org/C72414096","wikidata":"https://www.wikidata.org/wiki/Q1367461","display_name":"Mass customization","level":3,"score":0.7489927411079407},{"id":"https://openalex.org/C2781140086","wikidata":"https://www.wikidata.org/wiki/Q557945","display_name":"Confusion","level":2,"score":0.6183511018753052},{"id":"https://openalex.org/C186625053","wikidata":"https://www.wikidata.org/wiki/Q1130191","display_name":"Information overload","level":2,"score":0.6161956191062927},{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.6029790639877319},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.5723239183425903},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.537932813167572},{"id":"https://openalex.org/C137913393","wikidata":"https://www.wikidata.org/wiki/Q15737157","display_name":"Word of mouth","level":2,"score":0.5155693888664246},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5149355530738831},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4988272190093994},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.4102681875228882},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.3858744502067566},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.318736732006073},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.28545814752578735},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2107311189174652},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.12733322381973267},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C11171543","wikidata":"https://www.wikidata.org/wiki/Q41630","display_name":"Psychoanalysis","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/s10603-011-9157-6","doi":"https://doi.org/10.1007/s10603-011-9157-6","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10603-011-9157-6","pdf_url":null,"source":{"id":"https://openalex.org/S99990550","display_name":"Journal of Consumer Policy","issn_l":"0168-7034","issn":["0168-7034","0342-5843","1573-0700"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Consumer Policy","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:kap:jcopol:v:34:y:2011:i:2:p:231-247","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1007/s10603-011-9157-6","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:unibz.it:11313018690001241","doi":null,"is_oa":false,"landing_page_url":"http://link.springer.com/article/10.1007/s10603-011-9157-6","pdf_url":null,"source":{"id":"https://openalex.org/S4210197018","display_name":"Open Research (University of Surrey)","issn_l":"2688-268X","issn":["2688-268X","2688-3988"],"is_oa":false,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","dongbi-c","poland-20","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":98,"referenced_works":["https://openalex.org/W84371110","https://openalex.org/W141418999","https://openalex.org/W172069138","https://openalex.org/W1522571791","https://openalex.org/W1547192935","https://openalex.org/W1552480497","https://openalex.org/W1569913810","https://openalex.org/W1599488776","https://openalex.org/W1954663826","https://openalex.org/W1965328107","https://openalex.org/W1965826439","https://openalex.org/W1969477744","https://openalex.org/W1969880007","https://openalex.org/W1971164915","https://openalex.org/W1974018228","https://openalex.org/W1975468930","https://openalex.org/W1975694814","https://openalex.org/W1979929841","https://openalex.org/W1981560278","https://openalex.org/W1982983502","https://openalex.org/W1986070354","https://openalex.org/W1990363367","https://openalex.org/W1996435292","https://openalex.org/W1997423894","https://openalex.org/W2000295415","https://openalex.org/W2000329621","https://openalex.org/W2000718498","https://openalex.org/W2007684736","https://openalex.org/W2014134373","https://openalex.org/W2016924259","https://openalex.org/W2017613618","https://openalex.org/W2022164837","https://openalex.org/W2024990688","https://openalex.org/W2028343530","https://openalex.org/W2029686226","https://openalex.org/W2031819209","https://openalex.org/W2033943395","https://openalex.org/W2034758593","https://openalex.org/W2035709231","https://openalex.org/W2038184126","https://openalex.org/W2041471293","https://openalex.org/W2050716594","https://openalex.org/W2051343214","https://openalex.org/W2061001293","https://openalex.org/W2061650887","https://openalex.org/W2071680986","https://openalex.org/W2073379693","https://openalex.org/W2075385863","https://openalex.org/W2082769179","https://openalex.org/W2087247877","https://openalex.org/W2087267952","https://openalex.org/W2089323507","https://openalex.org/W2090579486","https://openalex.org/W2097372495","https://openalex.org/W2099804514","https://openalex.org/W2103177132","https://openalex.org/W2106096361","https://openalex.org/W2115151964","https://openalex.org/W2117356399","https://openalex.org/W2123454140","https://openalex.org/W2123534889","https://openalex.org/W2124607917","https://openalex.org/W2126311339","https://openalex.org/W2127330936","https://openalex.org/W2128129314","https://openalex.org/W2130527146","https://openalex.org/W2131655859","https://openalex.org/W2135787164","https://openalex.org/W2137247419","https://openalex.org/W2137400580","https://openalex.org/W2141554571","https://openalex.org/W2143205720","https://openalex.org/W2150238850","https://openalex.org/W2154384880","https://openalex.org/W2156423962","https://openalex.org/W2163156269","https://openalex.org/W2170192881","https://openalex.org/W2171593536","https://openalex.org/W2282632887","https://openalex.org/W2328481861","https://openalex.org/W2341776138","https://openalex.org/W2485981713","https://openalex.org/W2488543478","https://openalex.org/W2496410947","https://openalex.org/W2496460721","https://openalex.org/W2563185723","https://openalex.org/W2581156070","https://openalex.org/W2624188170","https://openalex.org/W2799758730","https://openalex.org/W3021262124","https://openalex.org/W3022671937","https://openalex.org/W3123332474","https://openalex.org/W4235678817","https://openalex.org/W4245013494","https://openalex.org/W4256005559","https://openalex.org/W4297081765","https://openalex.org/W6633998263","https://openalex.org/W7009293647"],"related_works":["https://openalex.org/W2189299330","https://openalex.org/W2802535897","https://openalex.org/W2050716594","https://openalex.org/W7058214089","https://openalex.org/W2500941802","https://openalex.org/W7018436272","https://openalex.org/W2485864126","https://openalex.org/W2990659933","https://openalex.org/W2279665327","https://openalex.org/W2124494951"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":8},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":5},{"year":2017,"cited_by_count":8},{"year":2016,"cited_by_count":5},{"year":2015,"cited_by_count":5},{"year":2014,"cited_by_count":4},{"year":2013,"cited_by_count":5},{"year":2012,"cited_by_count":1}],"updated_date":"2026-11-03T10:50:19.383937","created_date":"2016-06-24T00:00:00"}
