{"id":"https://openalex.org/W2007246280","doi":"https://doi.org/10.1080/03088839.2014.913816","title":"Business-process management in high-turbulence environments: the case of the offshore service vessel industry","display_name":"Business-process management in high-turbulence environments: the case of the offshore service vessel industry","publication_year":2014,"publication_date":"2014-06-04","ids":{"openalex":"https://openalex.org/W2007246280","doi":"https://doi.org/10.1080/03088839.2014.913816","mag":"2007246280"},"language":"en","primary_location":{"id":"doi:10.1080/03088839.2014.913816","doi":"https://doi.org/10.1080/03088839.2014.913816","is_oa":false,"landing_page_url":"https://doi.org/10.1080/03088839.2014.913816","pdf_url":null,"source":{"id":"https://openalex.org/S155850388","display_name":"Maritime Policy & Management","issn_l":"0308-8839","issn":["0308-8839","1464-5254"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","dongbi-b","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Maritime Policy & Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5113772778","display_name":"Odd Jarl Borch","orcid":"https://orcid.org/0000-0002-3967-1165","observed_orcids":["https://orcid.org/0000-0002-3967-1165"]},"institutions":[{"id":"https://openalex.org/I4392738140","display_name":"University of Nordland","ror":"https://ror.org/034x1af55","country_code":"NO","type":"education","lineage":["https://openalex.org/I4392738140"]}],"countries":["NO"],"is_corresponding":true,"raw_author_name":"Odd Jarl Borch","raw_affiliation_strings":["Bod\u00f8 Graduate School of Business, University of Nordland, 8049 Bodo, Norway","Bod\u00f8 Graduate School of Business, University of Nordland, 8049 Bod\u00f8, Norway"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bod\u00f8 Graduate School of Business, University of Nordland, 8049 Bodo, Norway","institution_ids":["https://openalex.org/I4392738140"]},{"raw_affiliation_string":"Bod\u00f8 Graduate School of Business, University of Nordland, 8049 Bod\u00f8, Norway","institution_ids":["https://openalex.org/I4392738140"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5068126505","display_name":"Bj\u00f8rn-Morten Batalden","orcid":"https://orcid.org/0000-0002-3933-5372","observed_orcids":["https://orcid.org/0000-0002-3933-5372"]},"institutions":[{"id":"https://openalex.org/I78037679","display_name":"UiT The Arctic University of Norway","ror":"https://ror.org/00wge5k78","country_code":"NO","type":"education","lineage":["https://openalex.org/I78037679"]}],"countries":["NO"],"is_corresponding":false,"raw_author_name":"Bj\u00f8rn-Morten Batalden","raw_affiliation_strings":["University of Tromso, Strandveien 8, 9293 Tromso, Norway"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Tromso, Strandveien 8, 9293 Tromso, Norway","institution_ids":["https://openalex.org/I78037679"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5113772778"],"corresponding_institution_ids":["https://openalex.org/I4392738140"],"apc_list":null,"apc_paid":null,"fwci":7.1724,"has_fulltext":false,"cited_by_count":32,"citation_normalized_percentile":{"value":0.96408655,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"42","issue":"5","first_page":"481","last_page":"498"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.6362000107765198,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.6362000107765198,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.1429000049829483,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13151","display_name":"Business Strategies and Innovation","score":0.04820000007748604,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business-process-management","display_name":"business process management","score":0.9679999947547913},{"id":"https://openalex.org/keywords/business-models","display_name":"business models","score":0.6330000162124634},{"id":"https://openalex.org/keywords/dynamic-capabilities","display_name":"dynamic capabilities","score":0.7110000252723694},{"id":"https://openalex.org/keywords/resource-reconfiguration","display_name":"resource reconfiguration","score":0.7990000247955322},{"id":"https://openalex.org/keywords/knowledge-base","display_name":"knowledge base","score":0.5960000157356262},{"id":"https://openalex.org/keywords/stakeholder-management","display_name":"stakeholder management","score":0.6940000057220459},{"id":"https://openalex.org/keywords/logistics-service-providers","display_name":"logistics service providers","score":0.6669999957084656},{"id":"https://openalex.org/keywords/offshore-petroleum-operations","display_name":"offshore petroleum operations","score":0.8450000286102295},{"id":"https://openalex.org/keywords/north-sea","display_name":"North Sea","score":0.6320000290870667},{"id":"https://openalex.org/keywords/high-arctic","display_name":"high Arctic","score":0.8960000276565552},{"id":"https://openalex.org/keywords/environmental-uncertainty","display_name":"environmental uncertainty","score":0.4790000021457672},{"id":"https://openalex.org/keywords/collaborative-relationships","display_name":"collaborative relationships","score":0.4090000092983246}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5833436250686646},{"id":"https://openalex.org/C162754035","wikidata":"https://www.wikidata.org/wiki/Q17006331","display_name":"Artifact-centric business process model","level":5,"score":0.5431609749794006},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5231388807296753},{"id":"https://openalex.org/C80309976","wikidata":"https://www.wikidata.org/wiki/Q7007379","display_name":"Business process management","level":4,"score":0.47631534934043884},{"id":"https://openalex.org/C207505557","wikidata":"https://www.wikidata.org/wiki/Q4374012","display_name":"Business process modeling","level":4,"score":0.4708908200263977},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.45894232392311096},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.45397472381591797},{"id":"https://openalex.org/C201305675","wikidata":"https://www.wikidata.org/wiki/Q852998","display_name":"Stakeholder","level":2,"score":0.4498696029186249},{"id":"https://openalex.org/C181282483","wikidata":"https://www.wikidata.org/wiki/Q5001958","display_name":"Business transformation","level":5,"score":0.427756667137146},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4238028824329376},{"id":"https://openalex.org/C11066294","wikidata":"https://www.wikidata.org/wiki/Q1518244","display_name":"Business rule","level":4,"score":0.41295525431632996},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.349348247051239},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.16158542037010193},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.11482596397399902},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.09610208868980408}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/03088839.2014.913816","doi":"https://doi.org/10.1080/03088839.2014.913816","is_oa":false,"landing_page_url":"https://doi.org/10.1080/03088839.2014.913816","pdf_url":null,"source":{"id":"https://openalex.org/S155850388","display_name":"Maritime Policy & Management","issn_l":"0308-8839","issn":["0308-8839","1464-5254"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","dongbi-b","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Maritime Policy & Management","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:taf:marpmg:v:42:y:2015:i:5:p:481-498","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1080/03088839.2014.913816","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":35,"referenced_works":["https://openalex.org/W578905012","https://openalex.org/W1591745554","https://openalex.org/W1593885540","https://openalex.org/W1653286847","https://openalex.org/W1915854659","https://openalex.org/W1971986313","https://openalex.org/W1981960804","https://openalex.org/W1983177532","https://openalex.org/W1984863439","https://openalex.org/W1993794559","https://openalex.org/W2008445642","https://openalex.org/W2011041544","https://openalex.org/W2014601702","https://openalex.org/W2015119926","https://openalex.org/W2025085404","https://openalex.org/W2030190122","https://openalex.org/W2032331469","https://openalex.org/W2080642769","https://openalex.org/W2091683391","https://openalex.org/W2111680862","https://openalex.org/W2120268201","https://openalex.org/W2126741473","https://openalex.org/W2132789787","https://openalex.org/W2141192843","https://openalex.org/W2149674393","https://openalex.org/W2156153784","https://openalex.org/W2157472199","https://openalex.org/W2164314939","https://openalex.org/W2496717212","https://openalex.org/W2992545455","https://openalex.org/W3123995026","https://openalex.org/W3149395617","https://openalex.org/W4206010698","https://openalex.org/W4230940797","https://openalex.org/W4375849300"],"related_works":["https://openalex.org/W4385069696","https://openalex.org/W7025262510","https://openalex.org/W2593391276","https://openalex.org/W1855706893","https://openalex.org/W7128695260","https://openalex.org/W7213582922","https://openalex.org/W4293239850","https://openalex.org/W4372353048","https://openalex.org/W2261781915","https://openalex.org/W2018688700"],"abstract_inverted_index":{"This":[0,45],"article":[1],"focuses":[2],"on":[3],"business-process":[4,181],"management":[5,13,182],"in":[6,20,76,80,92,167],"turbulent":[7,100],"business":[8,51,55,109,125,161],"environments,":[9,101],"more":[10],"specifically,":[11],"the":[12,50,54,59,77,81,85,96,119,177],"of":[14,22,74,99,121,179],"offshore":[15,173],"service":[16,29],"vessel":[17],"(OSV)":[18],"companies":[19],"environments":[21],"high":[23],"volatility":[24],"and":[25,37,53,84,147,155,159,186],"complexity.":[26],"Such":[27],"logistics":[28,97],"providers":[30],"must":[31],"deal":[32],"with":[33,42,70,111,152],"various":[34,122],"heterogeneous":[35],"elements,":[36],"may":[38,104],"face":[39],"extreme":[40],"situations":[41],"uncertain":[43],"outcomes.":[44],"can":[46],"have":[47,105],"implications":[48],"for":[49,129],"processes":[52,126],"model":[56],"implemented":[57],"within":[58,172],"firm.":[60],"The":[61,88],"study":[62],"reported":[63],"here":[64],"employed":[65],"an":[66],"explorative":[67],"qualitative":[68],"approach":[69],"in-depth":[71,165],"case":[72],"studies":[73,166],"firms":[75,154],"OSV":[78],"industry":[79],"North":[82],"Sea":[83],"High":[86],"Arctic.":[87],"results":[89],"indicate":[90],"that,":[91],"order":[93],"to":[94,106,114,183],"tackle":[95],"challenges":[98],"a":[102],"firm":[103],"introduce":[107],"entrepreneurial":[108],"models":[110],"strong":[112],"links":[113],"external":[115],"actors.":[116],"To":[117],"meet":[118],"needs":[120],"stakeholders,":[123],"three":[124],"are":[127],"crucial":[128],"handling":[130],"increased":[131],"turbulence:":[132],"(1)":[133],"resource":[134],"re-configuration":[135],"adding":[136],"basic":[137],"resources":[138],"as":[139,141],"well":[140],"dynamic":[142],"capabilities;":[143],"(2)":[144],"knowledge":[145],"base":[146],"capacity,":[148],"increasing":[149],"cooperative":[150],"relations":[151],"other":[153],"(3)":[156],"added":[157],"stakeholder-":[158],"knowledge-providing":[160],"processes.":[162],"Results":[163],"from":[164],"two":[168],"different":[169],"environmental":[170],"contexts":[171],"petroleum":[174],"operations":[175],"underscore":[176],"importance":[178],"adapting":[180],"task-environment":[184],"complexity":[185],"uncertainty.":[187]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":7},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":7},{"year":2017,"cited_by_count":4},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":1}],"updated_date":"2026-10-27T15:51:10.671819","created_date":"2016-06-24T00:00:00"}