{"id":"https://openalex.org/W2004893151","doi":"https://doi.org/10.1080/02763910903466202","title":"\u201cLibrarian's Anxiety\u201d? How Community College Librarians Feel about Their Reference Desk Service","display_name":"\u201cLibrarian's Anxiety\u201d? How Community College Librarians Feel about Their Reference Desk Service","publication_year":2010,"publication_date":"2010-01-01","ids":{"openalex":"https://openalex.org/W2004893151","doi":"https://doi.org/10.1080/02763910903466202","mag":"2004893151"},"language":"en","primary_location":{"id":"doi:10.1080/02763910903466202","doi":"https://doi.org/10.1080/02763910903466202","is_oa":false,"landing_page_url":"https://doi.org/10.1080/02763910903466202","pdf_url":null,"source":{"id":"https://openalex.org/S141090317","display_name":"Community & Junior College Libraries","issn_l":"0276-3915","issn":["0276-3915","1545-2522"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","poland-20"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Community & Junior College Libraries","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5001336618","display_name":"Anne Powers","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I118931453","display_name":"Santa Monica College","ror":"https://ror.org/01cntdd82","country_code":"US","type":"education","lineage":["https://openalex.org/I118931453"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Anne Powers","raw_affiliation_strings":["Santa Monica College Library, Santa Monica, California, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Santa Monica College Library, Santa Monica, California, USA","institution_ids":["https://openalex.org/I118931453"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5001336618"],"corresponding_institution_ids":["https://openalex.org/I118931453"],"apc_list":null,"apc_paid":null,"fwci":7.4279,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.96091679,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"16","issue":"1","first_page":"54","last_page":"70"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10712","display_name":"Library Science and Information Literacy","score":0.9868000149726868,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10712","display_name":"Library Science and Information Literacy","score":0.9868000149726868,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12863","display_name":"Web and Library Services","score":0.0052999998442828655,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12289","display_name":"Library Science and Administration","score":0.0035000001080334187,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/reference-desk-services","display_name":"reference desk services","score":0.7590000033378601},{"id":"https://openalex.org/keywords/librarians-attitudes","display_name":"librarian attitudes","score":0.7239999771118164},{"id":"https://openalex.org/keywords/web-2-0-applications","display_name":"Web 2.0 applications","score":0.8510000109672546},{"id":"https://openalex.org/keywords/professional-development","display_name":"professional development","score":0.8289999961853027},{"id":"https://openalex.org/keywords/california-community-colleges","display_name":"California community colleges","score":0.6349999904632568}],"concepts":[{"id":"https://openalex.org/C2778584369","wikidata":"https://www.wikidata.org/wiki/Q630961","display_name":"Reference desk","level":2,"score":0.8315790891647339},{"id":"https://openalex.org/C2777512617","wikidata":"https://www.wikidata.org/wiki/Q1783605","display_name":"Staffing","level":2,"score":0.7629355192184448},{"id":"https://openalex.org/C2985172591","wikidata":"https://www.wikidata.org/wiki/Q1336920","display_name":"Community college","level":2,"score":0.646496593952179},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6062270998954773},{"id":"https://openalex.org/C558461103","wikidata":"https://www.wikidata.org/wiki/Q154430","display_name":"Anxiety","level":2,"score":0.5149825215339661},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.48672106862068176},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.4552423655986786},{"id":"https://openalex.org/C51067260","wikidata":"https://www.wikidata.org/wiki/Q828812","display_name":"Professional development","level":2,"score":0.43583518266677856},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.4157017469406128},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.39339935779571533},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.37828683853149414},{"id":"https://openalex.org/C161191863","wikidata":"https://www.wikidata.org/wiki/Q199655","display_name":"Library science","level":1,"score":0.3227694630622864},{"id":"https://openalex.org/C19417346","wikidata":"https://www.wikidata.org/wiki/Q7922","display_name":"Pedagogy","level":1,"score":0.2874408960342407},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.2667579650878906},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.24946564435958862},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.19378668069839478},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.15107780694961548},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.1422334909439087},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.12647706270217896},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.0},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/02763910903466202","doi":"https://doi.org/10.1080/02763910903466202","is_oa":false,"landing_page_url":"https://doi.org/10.1080/02763910903466202","pdf_url":null,"source":{"id":"https://openalex.org/S141090317","display_name":"Community & Junior College Libraries","issn_l":"0276-3915","issn":["0276-3915","1545-2522"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","poland-20"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Community & Junior College Libraries","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Quality education","score":0.6164000034332275,"id":"https://metadata.un.org/sdg/4"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":12,"referenced_works":["https://openalex.org/W1964745745","https://openalex.org/W1966531186","https://openalex.org/W1997275937","https://openalex.org/W2003441386","https://openalex.org/W2075465995","https://openalex.org/W2152818350","https://openalex.org/W2247113188","https://openalex.org/W2266696459","https://openalex.org/W2332707054","https://openalex.org/W2333265737","https://openalex.org/W4231200520","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W8703057","https://openalex.org/W2947349692","https://openalex.org/W1980441157","https://openalex.org/W4399147436","https://openalex.org/W6964244994","https://openalex.org/W2005337965","https://openalex.org/W1844087308","https://openalex.org/W37159675","https://openalex.org/W4205257130","https://openalex.org/W1983120495"],"abstract_inverted_index":{"A":[0],"survey":[1],"of":[2,12,16,64,67,95],"community":[3],"college":[4,72],"librarians":[5,73],"in":[6],"California":[7],"reveals":[8],"that":[9,90],"the":[10,96],"nature":[11],"reference":[13,37],"service":[14,38],"required":[15],"them,":[17],"limitations":[18],"on":[19],"budget,":[20],"staffing,":[21],"technical":[22],"support,":[23],"resources,":[24],"decision-making":[25],"ability,":[26],"and":[27,54],"professional":[28,33],"development":[29],"opportunities,":[30],"affect":[31],"their":[32,49,57,79,83],"attitudes.":[34],"Librarians":[35,61],"see":[36],"as":[39],"primarily":[40],"a":[41,91],"teaching":[42,50,80],"role.":[43],"They":[44],"experience":[45],"\u201clibrarian's":[46],"anxiety\u201d":[47],"when":[48,56],"effectiveness":[51],"is":[52,59,98],"eroded,":[53],"satisfaction":[55],"role":[58,81],"fulfilled.":[60],"want":[62],"clarification":[63],"practical":[65],"uses":[66],"Web":[68],"2.0":[69],"applications.":[70],"Community":[71],"need":[74],"better":[75],"ways":[76],"to":[77,82],"articulate":[78],"institutions":[84],"at":[85],"large.":[86],"Survey":[87],"findings":[88],"indicate":[89],"larger,":[92],"formal":[93],"study":[94],"topic":[97],"merited.":[99]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}