{"id":"https://openalex.org/W2004666381","doi":"https://doi.org/10.1108/02632779910248893","title":"The creation of a management\u2010by\u2010variance tool for facilities management performance assessment","display_name":"The creation of a management\u2010by\u2010variance tool for facilities management performance assessment","publication_year":1999,"publication_date":"1999-01-01","ids":{"openalex":"https://openalex.org/W2004666381","doi":"https://doi.org/10.1108/02632779910248893","mag":"2004666381"},"language":"en","primary_location":{"id":"doi:10.1108/02632779910248893","doi":"https://doi.org/10.1108/02632779910248893","is_oa":false,"landing_page_url":"https://doi.org/10.1108/02632779910248893","pdf_url":null,"source":{"id":"https://openalex.org/S148874517","display_name":"Facilities","issn_l":"0263-2772","issn":["0263-2772","1758-7131"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-2","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Facilities","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5112410238","display_name":"John Hinks","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I32062511","display_name":"Heriot-Watt University","ror":"https://ror.org/04mghma93","country_code":"GB","type":"education","lineage":["https://openalex.org/I32062511"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"John Hinks","raw_affiliation_strings":["Reader in Facilities Management in the Department of Building Engineering and Surveying, Heriot\u2010Watt University, Edinburgh, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Reader in Facilities Management in the Department of Building Engineering and Surveying, Heriot\u2010Watt University, Edinburgh, UK","institution_ids":["https://openalex.org/I32062511"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5016494837","display_name":"Peter McNay","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Peter McNay","raw_affiliation_strings":["Project Manager at Project Management International, Edinburgh, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Project Manager at Project Management International, Edinburgh, UK","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":6.6244,"has_fulltext":false,"cited_by_count":126,"citation_normalized_percentile":{"value":0.96105434,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"17","issue":"1/2","first_page":"31","last_page":"53"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12256","display_name":"Facilities and Workplace Management","score":0.8848000168800354,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12256","display_name":"Facilities and Workplace Management","score":0.8848000168800354,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.04320000112056732,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12443","display_name":"Delphi Technique in Research","score":0.01769999973475933,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/facility-management","display_name":"facility management","score":0.8949999809265137},{"id":"https://openalex.org/keywords/key-performance-indicators","display_name":"key performance indicators","score":0.8149999976158142},{"id":"https://openalex.org/keywords/performance-evaluation","display_name":"performance evaluation","score":0.9169999957084656},{"id":"https://openalex.org/keywords/delphi-method","display_name":"Delphi method","score":0.7699999809265137},{"id":"https://openalex.org/keywords/performance-monitoring","display_name":"performance monitoring","score":0.7049999833106995},{"id":"https://openalex.org/keywords/financial-institutions","display_name":"financial institutions","score":0.8889999985694885}],"concepts":[{"id":"https://openalex.org/C135510737","wikidata":"https://www.wikidata.org/wiki/Q860554","display_name":"Performance indicator","level":2,"score":0.875312328338623},{"id":"https://openalex.org/C44210515","wikidata":"https://www.wikidata.org/wiki/Q16968978","display_name":"Bespoke","level":2,"score":0.814529299736023},{"id":"https://openalex.org/C196083921","wikidata":"https://www.wikidata.org/wiki/Q7915758","display_name":"Variance (accounting)","level":2,"score":0.5986775159835815},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5577989816665649},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5497598052024841},{"id":"https://openalex.org/C183115368","wikidata":"https://www.wikidata.org/wiki/Q856577","display_name":"Weighting","level":2,"score":0.5191490054130554},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.48722830414772034},{"id":"https://openalex.org/C141571065","wikidata":"https://www.wikidata.org/wiki/Q1771949","display_name":"Performance measurement","level":2,"score":0.4860127866268158},{"id":"https://openalex.org/C117009084","wikidata":"https://www.wikidata.org/wiki/Q837060","display_name":"Facility management","level":2,"score":0.48486265540122986},{"id":"https://openalex.org/C12532035","wikidata":"https://www.wikidata.org/wiki/Q1399956","display_name":"Performance management","level":2,"score":0.47463545203208923},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.4738110601902008},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.4548701345920563},{"id":"https://openalex.org/C60641444","wikidata":"https://www.wikidata.org/wiki/Q841602","display_name":"Delphi method","level":2,"score":0.4169141948223114},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.38724058866500854},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3249121904373169},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.1443236768245697},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.09444057941436768},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C126838900","wikidata":"https://www.wikidata.org/wiki/Q77604","display_name":"Radiology","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/02632779910248893","doi":"https://doi.org/10.1108/02632779910248893","is_oa":false,"landing_page_url":"https://doi.org/10.1108/02632779910248893","pdf_url":null,"source":{"id":"https://openalex.org/S148874517","display_name":"Facilities","issn_l":"0263-2772","issn":["0263-2772","1758-7131"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-2","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Facilities","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":17,"referenced_works":["https://openalex.org/W653013339","https://openalex.org/W653994610","https://openalex.org/W1525757005","https://openalex.org/W2030096896","https://openalex.org/W2034971732","https://openalex.org/W2038261697","https://openalex.org/W2061107970","https://openalex.org/W2083651510","https://openalex.org/W2105550200","https://openalex.org/W2157015985","https://openalex.org/W2167756992","https://openalex.org/W2973846153","https://openalex.org/W4285719527","https://openalex.org/W6602534768","https://openalex.org/W6603455597","https://openalex.org/W6608291570","https://openalex.org/W6611372971"],"related_works":["https://openalex.org/W2080818162","https://openalex.org/W3029530805","https://openalex.org/W1907253742","https://openalex.org/W4232151505","https://openalex.org/W3087584688","https://openalex.org/W2071428391","https://openalex.org/W1967033451","https://openalex.org/W2166762600","https://openalex.org/W1764561423","https://openalex.org/W2788261877"],"abstract_inverted_index":{"The":[0,66,96,159,179],"need":[1],"to":[2,29,145,149,152,166],"establish":[3],"key":[4,77],"performance":[5,40,55,78,88,108,117,126],"indicators":[6,79],"for":[7,52,87,195],"facilities":[8],"management":[9,26],"(FM)":[10],"is":[11,100,111],"well":[12],"recognised.":[13],"However,":[14],"difficulties":[15],"in":[16,116,142,183],"establishing":[17],"universally\u2010accepted":[18],"definitions":[19],"of":[20,35,39,47,56,60,69,72,76,84,98,107,125,133,138,156,163,174,186,189],"the":[21,31,45,54,57,70,82,103,131,135,147,164,184,187],"FM":[22,58],"function":[23,59],"and":[24,33,81,105,161,169,193],"its":[25],"process":[27,46,132,148,160],"continue":[28],"confound":[30],"identification":[32],"application":[34],"a":[36,49,61,73,93,119,139,171],"generic":[37],"set":[38,75,124],"parameters.":[41],"This":[42,128],"paper":[43,129],"describes":[44,130],"developing":[48],"management\u2010by\u2010variance":[50,99,140],"tool":[51,141],"monitoring":[53,104,114],"major":[62],"financial":[63],"services":[64],"company.":[65],"dual":[67],"problems":[68],"absence":[71],"standardised":[74],"(KPIs)":[80],"lack":[83],"existing":[85],"data":[86],"evaluation":[89],"were":[90],"addressed":[91],"using":[92,118],"Delphi":[94],"group.":[95],"principle":[97],"based":[101],"on":[102],"analysis":[106],"trends,":[109],"which":[110],"done":[112],"by":[113],"changes":[115],"bespoke":[120,157],"(rather":[121],"than":[122],"generalised)":[123],"indicators.":[127],"creating":[134],"pilot":[136],"version":[137],"sufficient":[143],"detail":[144],"allow":[146],"be":[150],"replicated":[151],"create":[153],"other":[154],"sets":[155],"KPIs.":[158],"outcomes":[162],"exercise":[165],"short\u2010list,":[167],"rank,":[168],"weight":[170],"finalised":[172],"list":[173],"23":[175],"KPIs":[176,180],"are":[177,181],"discussed.":[178],"analysed":[182],"context":[185],"method":[188],"their":[190,196],"selection,":[191],"prioritisation":[192],"weighting":[194],"intended":[197],"custom":[198],"application.":[199]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":6},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":8},{"year":2019,"cited_by_count":7},{"year":2018,"cited_by_count":8},{"year":2017,"cited_by_count":8},{"year":2016,"cited_by_count":9},{"year":2015,"cited_by_count":5},{"year":2014,"cited_by_count":7},{"year":2013,"cited_by_count":7},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-17T09:40:24.721904","created_date":"2016-06-24T00:00:00"}
