{"id":"https://openalex.org/W2004320909","doi":"https://doi.org/10.1287/inte.27.4.1","title":"Assigning Telephone Operators to Shifts at New Brunswick Telephone Company","display_name":"Assigning Telephone Operators to Shifts at New Brunswick Telephone Company","publication_year":1997,"publication_date":"1997-08-01","ids":{"openalex":"https://openalex.org/W2004320909","doi":"https://doi.org/10.1287/inte.27.4.1","mag":"2004320909"},"language":"en","primary_location":{"id":"doi:10.1287/inte.27.4.1","doi":"https://doi.org/10.1287/inte.27.4.1","is_oa":false,"landing_page_url":"https://doi.org/10.1287/inte.27.4.1","pdf_url":null,"source":{"id":"https://openalex.org/S140455145","display_name":"INFORMS Journal on Applied Analytics","issn_l":"0092-2102","issn":["0092-2102","1526-551X","2644-0865","2644-0873"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-20","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Interfaces","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5109439913","display_name":"Gary M. Thompson","orcid":"https://orcid.org/0000-0002-9173-0097","observed_orcids":["https://orcid.org/0000-0002-9173-0097"]},"institutions":[{"id":"https://openalex.org/I205783295","display_name":"Cornell University","ror":"https://ror.org/05bnh6r87","country_code":"US","type":"education","lineage":["https://openalex.org/I205783295"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Gary M. Thompson","raw_affiliation_strings":["School of Hotel Administration, Cornell University, Ithaca, New York 14853"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Hotel Administration, Cornell University, Ithaca, New York 14853","institution_ids":["https://openalex.org/I205783295"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5109439913"],"corresponding_institution_ids":["https://openalex.org/I205783295"],"apc_list":null,"apc_paid":null,"fwci":2.7907,"has_fulltext":false,"cited_by_count":29,"citation_normalized_percentile":{"value":0.89012995,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":"27","issue":"4","first_page":"1","last_page":"11"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12401","display_name":"Scheduling and Timetabling Solutions","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12401","display_name":"Scheduling and Timetabling Solutions","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10551","display_name":"Scheduling and Optimization Algorithms","score":0.0,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/shift-assignment","display_name":"shift assignment","score":0.9629999995231628},{"id":"https://openalex.org/keywords/telephone-operators","display_name":"telephone operators","score":0.9679999947547913},{"id":"https://openalex.org/keywords/staff-scheduling","display_name":"workforce scheduling","score":0.5789999961853027},{"id":"https://openalex.org/keywords/heuristic-algorithms","display_name":"heuristic algorithms","score":0.628000020980835},{"id":"https://openalex.org/keywords/job-satisfaction","display_name":"job satisfaction","score":0.6629999876022339}],"concepts":[{"id":"https://openalex.org/C2780783599","wikidata":"https://www.wikidata.org/wiki/Q1931779","display_name":"Seniority","level":2,"score":0.8308205008506775},{"id":"https://openalex.org/C173801870","wikidata":"https://www.wikidata.org/wiki/Q201413","display_name":"Heuristic","level":2,"score":0.7026323080062866},{"id":"https://openalex.org/C176484874","wikidata":"https://www.wikidata.org/wiki/Q7696507","display_name":"Telephone number","level":2,"score":0.616335928440094},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.5725019574165344},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.5364395380020142},{"id":"https://openalex.org/C166955791","wikidata":"https://www.wikidata.org/wiki/Q629579","display_name":"Macro","level":2,"score":0.5359433889389038},{"id":"https://openalex.org/C2776181593","wikidata":"https://www.wikidata.org/wiki/Q2296401","display_name":"Telephone call","level":2,"score":0.5333647131919861},{"id":"https://openalex.org/C111943024","wikidata":"https://www.wikidata.org/wiki/Q1373572","display_name":"Telephone line","level":3,"score":0.45770666003227234},{"id":"https://openalex.org/C155207387","wikidata":"https://www.wikidata.org/wiki/Q789202","display_name":"Mobile radio telephone","level":4,"score":0.45039740204811096},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.4484154284000397},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.44243088364601135},{"id":"https://openalex.org/C2988821698","wikidata":"https://www.wikidata.org/wiki/Q16338","display_name":"Personal computer","level":2,"score":0.4333111345767975},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.38913750648498535},{"id":"https://openalex.org/C197698232","wikidata":"https://www.wikidata.org/wiki/Q2354216","display_name":"Telephone network","level":2,"score":0.38758641481399536},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3264758884906769},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3098759651184082},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.2261335849761963},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.16312244534492493},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.10074204206466675},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.09309709072113037},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.07495737075805664},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C146978453","wikidata":"https://www.wikidata.org/wiki/Q3798668","display_name":"Aerospace engineering","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1287/inte.27.4.1","doi":"https://doi.org/10.1287/inte.27.4.1","is_oa":false,"landing_page_url":"https://doi.org/10.1287/inte.27.4.1","pdf_url":null,"source":{"id":"https://openalex.org/S140455145","display_name":"INFORMS Journal on Applied Analytics","issn_l":"0092-2102","issn":["0092-2102","1526-551X","2644-0865","2644-0873"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-20","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Interfaces","raw_type":"journal-article"},{"id":"pmh:oai:scholarship.sha.cornell.edu:articles-2157","doi":null,"is_oa":false,"landing_page_url":"https://scholarship.sha.cornell.edu/articles/1156","pdf_url":null,"source":{"id":"https://openalex.org/S4377196534","display_name":"Cornell Peter and Stephanie Nolan School of Hotel Administration (Cornell University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Articles and Chapters","raw_type":"text"},{"id":"pmh:oai:ecommons.cornell.edu:1813/72221","doi":null,"is_oa":false,"landing_page_url":"https://hdl.handle.net/1813/72221","pdf_url":null,"source":{"id":"https://openalex.org/S4306400757","display_name":"eCommons (Cornell University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":7,"referenced_works":["https://openalex.org/W1976288392","https://openalex.org/W2004269600","https://openalex.org/W2007048909","https://openalex.org/W2021941026","https://openalex.org/W2070168595","https://openalex.org/W2071192410","https://openalex.org/W2144081616"],"related_works":["https://openalex.org/W2087583678","https://openalex.org/W2108752266","https://openalex.org/W2052356616","https://openalex.org/W1989159459","https://openalex.org/W2737886584","https://openalex.org/W2145111894","https://openalex.org/W1976288392","https://openalex.org/W2106056125","https://openalex.org/W2113162081","https://openalex.org/W2900602248"],"abstract_inverted_index":{"I":[0,67],"developed":[1,68],"a":[2,71,87],"procedure":[3],"for":[4,53],"assigning":[5],"telephone":[6],"operators":[7],"to":[8,43,50,93],"shifts":[9,40,54],"at":[10],"New":[11],"Brunswick":[12],"Telephone":[13],"Company":[14],"(NBTel).":[15],"Although":[16],"the":[17,24,95,98,110],"problem":[18],"has":[19],"received":[20],"scant":[21],"attention":[22],"in":[23,55,86],"literature,":[25],"its":[26],"solution":[27],"greatly":[28],"affects":[29],"employees'":[30],"satisfaction":[31],"with":[32],"their":[33],"work":[34],"schedules.":[35],"NBTel":[36],"requires":[37],"that":[38,66],"all":[39],"be":[41],"assigned":[42],"employees,":[44],"and":[45,81,89,102],"it":[46],"is":[47],"obligated":[48],"contractually":[49],"satisfy":[51],"preferences":[52],"order":[56],"of":[57],"employee":[58],"seniority.":[59],"The":[60],"specialized":[61],"shift":[62,82],"assignment":[63],"heuristic":[64,96],"(SSAH)":[65],"runs":[69],"on":[70],"personal":[72],"computer,":[73],"generating":[74],"approximately":[75],"three":[76],"solutions":[77],"per":[78],"second.":[79],"Employee":[80],"databases":[83],"are":[84,91],"maintained":[85],"spreadsheet,":[88],"macros":[90],"used":[92],"integrate":[94],"into":[97],"spreadsheet.":[99],"Both":[100],"management":[101],"employees":[103],"see":[104],"SSAH":[105],"as":[106],"an":[107],"improvement":[108],"over":[109],"previous":[111],"manual":[112],"procedure.":[113]},"counts_by_year":[{"year":2021,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}