{"id":"https://openalex.org/W200417104","doi":"https://doi.org/10.1007/978-3-8349-4721-5_8","title":"Kommunikation mit Kundinnen","display_name":"Kommunikation mit Kundinnen","publication_year":2016,"publication_date":"2016-01-01","ids":{"openalex":"https://openalex.org/W200417104","doi":"https://doi.org/10.1007/978-3-8349-4721-5_8","mag":"200417104"},"language":"de","primary_location":{"id":"doi:10.1007/978-3-8349-4721-5_8","doi":"https://doi.org/10.1007/978-3-8349-4721-5_8","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-8349-4721-5_8","pdf_url":null,"source":{"id":"https://openalex.org/S4306463308","display_name":"Gabler Verlag eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Praxishandbuch Kommunikation","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W4238255227","display_name":"Praxishandbuch Kommunikation"},"type":"book-chapter","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5090739659","display_name":"Birgit Preu\u00df-Scheuerle","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Birgit Preu\u00df-Scheuerle","raw_affiliation_strings":["bps-training, R\u00fcsselsheim, Deutschland","bps-training"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"bps-training, R\u00fcsselsheim, Deutschland","institution_ids":[]},{"raw_affiliation_string":"bps-training","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5090739659"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.00385431,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"129","last_page":"144"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9452999830245972,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9452999830245972,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.0284000001847744,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13355","display_name":"Marketing and Advertising Strategies","score":0.006899999920278788,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-communication","display_name":"customer communication","score":0.9449999928474426},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"customer relationship management","score":0.6019999980926514},{"id":"https://openalex.org/keywords/customer-service","display_name":"customer service","score":0.5019999742507935}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.42204490303993225},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.38215768337249756},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.3745167851448059}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-8349-4721-5_8","doi":"https://doi.org/10.1007/978-3-8349-4721-5_8","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-8349-4721-5_8","pdf_url":null,"source":{"id":"https://openalex.org/S4306463308","display_name":"Gabler Verlag eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Praxishandbuch Kommunikation","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":2,"referenced_works":["https://openalex.org/W89664833","https://openalex.org/W2180645212"],"related_works":["https://openalex.org/W139586906","https://openalex.org/W343510947","https://openalex.org/W7053415616","https://openalex.org/W2502500003","https://openalex.org/W2754022679","https://openalex.org/W4252849633","https://openalex.org/W67791220","https://openalex.org/W7065048762","https://openalex.org/W2276386946","https://openalex.org/W4237034303"],"abstract_inverted_index":{"\u201eDer":[0],"Kunde":[1],"ist":[2,14,21,91,103,111],"K\u00f6nig\u201c":[3],"\u2013":[4],"stimmt":[5],"das":[6],"wirklich?":[7],"\u00dcberpr\u00fcfen":[8],"Sie":[9],"diesen":[10,113],"Satz":[11],"selbst.":[12],"Was":[13],"die":[15,60],"Funktion":[16],"eines":[17],"K\u00f6nigs?":[18],"Der":[19],"K\u00f6nig":[20,31],"der":[22,24,81],"Tr\u00e4ger":[23],"h\u00f6chsten":[25],"Herrscherw\u00fcrde":[26],"nach":[27],"dem":[28],"Kaiser.":[29],"Ein":[30],"beherrscht":[32],"andere":[33,89],"und":[34,42,58,86,99],"herrscht":[35],"\u00fcber":[36,88],"sein":[37],"K\u00f6nigreich.":[38],"Er":[39],"macht":[40],"Gesetze":[41],"befiehlt,":[43],"er":[44,53],"kann":[45],"gerecht":[46],"oder":[47,50],"ungerecht,":[48],"gut":[49],"b\u00f6se":[51],"sein,":[52],"sitzt":[54],"auf":[55,108],"seinem":[56],"Thron":[57],"schaut":[59],"Welt":[61],"von":[62,82],"oben":[63,83],"herab":[64,84],"an.":[65],"Die":[66,93,105],"meisten":[67],"Assoziationen":[68],"sind":[69],"negativ.":[70],"Beherrscht":[71],"zu":[72,79,97,101],"werden":[73],"l\u00f6st":[74],"Unbehagen":[75],"aus.":[76],"Mit":[77],"jemandem":[78],"reden,":[80],"agiert":[85],"Macht":[87],"besitzt,":[90],"unangenehm.":[92],"Angst,":[94],"etwas":[95],"falsch":[96],"machen":[98],"bestraft":[100],"werden,":[102],"l\u00e4hmend.":[104],"mentale":[106],"Einstimmung":[107],"ein":[109],"KundInnengespr\u00e4ch":[110],"unter":[112],"Pr\u00e4missen":[114],"schwer.":[115]},"counts_by_year":[],"updated_date":"2026-10-10T09:11:00.788812","created_date":"2016-06-24T00:00:00"}