{"id":"https://openalex.org/W2004148492","doi":"https://doi.org/10.1108/17579881311302347","title":"Factors influencing customer acceptance of kiosks at quick service restaurants","display_name":"Factors influencing customer acceptance of kiosks at quick service restaurants","publication_year":2013,"publication_date":"2013-03-07","ids":{"openalex":"https://openalex.org/W2004148492","doi":"https://doi.org/10.1108/17579881311302347","mag":"2004148492"},"language":"en","primary_location":{"id":"doi:10.1108/17579881311302347","doi":"https://doi.org/10.1108/17579881311302347","is_oa":false,"landing_page_url":"https://doi.org/10.1108/17579881311302347","pdf_url":null,"source":{"id":"https://openalex.org/S87112736","display_name":"Journal of Hospitality and Tourism Technology","issn_l":"1757-9880","issn":["1757-9880","1757-9899"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Hospitality and Tourism Technology","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100753335","display_name":"Jungsun Sunny Kim","orcid":"https://orcid.org/0000-0003-1409-6448","observed_orcids":["https://orcid.org/0000-0003-1409-6448"]},"institutions":[{"id":"https://openalex.org/I133999245","display_name":"University of Nevada, Las Vegas","ror":"https://ror.org/0406gha72","country_code":"US","type":"education","lineage":["https://openalex.org/I133999245"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jungsun (Sunny) Kim","raw_affiliation_strings":["William F. Harrah College of Hotel Administration, University of Nevada, Las Vegas, Las Vegas, Nevada, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"William F. Harrah College of Hotel Administration, University of Nevada, Las Vegas, Las Vegas, Nevada, USA","institution_ids":["https://openalex.org/I133999245"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5000621373","display_name":"Natasa Christodoulidou","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I290598920","display_name":"California State University, Dominguez Hills","ror":"https://ror.org/04pyvbw03","country_code":"US","type":"education","lineage":["https://openalex.org/I290598920"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Natasa Christodoulidou","raw_affiliation_strings":["Hospitality Technology Research Institute and Department of Marketing and Management, California State University, Dominguez Hills (CSUDH), Carson, California, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Hospitality Technology Research Institute and Department of Marketing and Management, California State University, Dominguez Hills (CSUDH), Carson, California, USA","institution_ids":["https://openalex.org/I290598920"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5040960892","display_name":"Yunjeong Choo","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I12315562","display_name":"Texas Tech University","ror":"https://ror.org/0405mnx93","country_code":"US","type":"education","lineage":["https://openalex.org/I12315562"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Yunjeong (Clara) Choo","raw_affiliation_strings":["Department of Nutrition, Hospitality & Retailing, Texas Tech University, Lubbock, Texas, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Nutrition, Hospitality & Retailing, Texas Tech University, Lubbock, Texas, USA","institution_ids":["https://openalex.org/I12315562"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":7.3028,"has_fulltext":false,"cited_by_count":71,"citation_normalized_percentile":{"value":0.96598961,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":100},"biblio":{"volume":"4","issue":"1","first_page":"40","last_page":"63"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.00279999990016222,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/kiosks","display_name":"kiosks","score":0.8119999766349792},{"id":"https://openalex.org/keywords/fast-food-restaurants","display_name":"fast food restaurants","score":0.9700000286102295},{"id":"https://openalex.org/keywords/consumer-acceptance","display_name":"consumer acceptance","score":0.8230000138282776},{"id":"https://openalex.org/keywords/self-service-technology","display_name":"self-service technology","score":0.6890000104904175},{"id":"https://openalex.org/keywords/prior-experience","display_name":"prior experience","score":0.7490000128746033},{"id":"https://openalex.org/keywords/customer-readiness","display_name":"customer readiness","score":0.8159999847412109},{"id":"https://openalex.org/keywords/role-clarity","display_name":"role clarity","score":0.7459999918937683},{"id":"https://openalex.org/keywords/perceived-competence","display_name":"perceived competence","score":0.9319999814033508},{"id":"https://openalex.org/keywords/extrinsic-motivation","display_name":"extrinsic motivation","score":0.9589999914169312},{"id":"https://openalex.org/keywords/intrinsic-motivation","display_name":"intrinsic motivation","score":0.9990000128746033},{"id":"https://openalex.org/keywords/gender-differences","display_name":"gender differences","score":0.8849999904632568},{"id":"https://openalex.org/keywords/technology-adoption","display_name":"technology adoption","score":0.9070000052452087}],"concepts":[{"id":"https://openalex.org/C116865082","wikidata":"https://www.wikidata.org/wiki/Q1370241","display_name":"Interactive kiosk","level":2,"score":0.9865537285804749},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.6228619813919067},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5444414019584656},{"id":"https://openalex.org/C2781256819","wikidata":"https://www.wikidata.org/wiki/Q16828835","display_name":"Antecedent (behavioral psychology)","level":2,"score":0.537861704826355},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4582147002220154},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4207629859447479},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.36432623863220215},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3444750905036926},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.28651925921440125},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1807001233100891},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.11075878143310547},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.10567909479141235},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.09951186180114746}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/17579881311302347","doi":"https://doi.org/10.1108/17579881311302347","is_oa":false,"landing_page_url":"https://doi.org/10.1108/17579881311302347","pdf_url":null,"source":{"id":"https://openalex.org/S87112736","display_name":"Journal of Hospitality and Tourism Technology","issn_l":"1757-9880","issn":["1757-9880","1757-9899"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Hospitality and Tourism Technology","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"display_name":"Gender equality","score":0.5699999928474426,"id":"https://metadata.un.org/sdg/5"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":55,"referenced_works":["https://openalex.org/W570885605","https://openalex.org/W1484668315","https://openalex.org/W1516207073","https://openalex.org/W1518638857","https://openalex.org/W1524121127","https://openalex.org/W1584405424","https://openalex.org/W1606169904","https://openalex.org/W1745291811","https://openalex.org/W1942133575","https://openalex.org/W1964473994","https://openalex.org/W1974574267","https://openalex.org/W1980981674","https://openalex.org/W1995561053","https://openalex.org/W2006229724","https://openalex.org/W2016535321","https://openalex.org/W2016863311","https://openalex.org/W2018201949","https://openalex.org/W2021234302","https://openalex.org/W2023669794","https://openalex.org/W2025668941","https://openalex.org/W2032698586","https://openalex.org/W2035717206","https://openalex.org/W2040769603","https://openalex.org/W2042113379","https://openalex.org/W2044181659","https://openalex.org/W2046328266","https://openalex.org/W2046664385","https://openalex.org/W2046669440","https://openalex.org/W2055851468","https://openalex.org/W2066343366","https://openalex.org/W2067233051","https://openalex.org/W2076910414","https://openalex.org/W2079619490","https://openalex.org/W2079842862","https://openalex.org/W2093885671","https://openalex.org/W2104132895","https://openalex.org/W2110638361","https://openalex.org/W2118816802","https://openalex.org/W2120506507","https://openalex.org/W2122912498","https://openalex.org/W2123336645","https://openalex.org/W2125700060","https://openalex.org/W2130801612","https://openalex.org/W2142418121","https://openalex.org/W2142822317","https://openalex.org/W2148646703","https://openalex.org/W2150563888","https://openalex.org/W2151694441","https://openalex.org/W2164420168","https://openalex.org/W2166982098","https://openalex.org/W2177016648","https://openalex.org/W2322302913","https://openalex.org/W2411441074","https://openalex.org/W2613131146","https://openalex.org/W4243905823"],"related_works":["https://openalex.org/W7007687770","https://openalex.org/W3093555342","https://openalex.org/W4213389174","https://openalex.org/W3182913416","https://openalex.org/W3015629994","https://openalex.org/W7140654978","https://openalex.org/W4408148348","https://openalex.org/W2165045266","https://openalex.org/W4379232222","https://openalex.org/W2996344708"],"abstract_inverted_index":{"Purpose":[0],"This":[1,124],"study":[2,125,213],"aims":[3],"to":[4,146,225],"explore:":[5],"the":[6,54,98,110,164,182,201,207,234],"impact":[7],"of":[8,15,26,44,51,63,69,100,112,157,166,189],"customers'":[9,38,57],"previous":[10,39,58,104],"experience":[11,40,105],"on":[12],"their":[13,42,136,152],"likelihood":[14,43,62,99,111,165,188],"using":[16,45,64,94,101,113,139,167,190],"kiosks":[17,114,148,168,191,202],"at":[18,149,192,204],"quick":[19],"service":[20],"restaurants":[21],"(QSRs);":[22],"a":[23,48,177,227],"mediating":[24],"role":[25,30,180],"customer":[27,116],"readiness":[28,117],"(i.e.":[29],"clarity,":[31],"ability,":[32],"extrinsic":[33,91],"motivation,":[34],"intrinsic":[35,158],"motivation)":[36],"between":[37],"and":[41,47,61,84,103,121,131,155,187,209],"kiosks;":[46],"moderating":[49,179],"effect":[50],"gender":[52,173],"in":[53,93,118,138,169,181],"relationships":[55,183],"among":[56,184],"experience,":[59,185],"readiness,":[60,186],"kiosks.":[65],"Design/methodology/approach":[66],"A":[67],"total":[68],"614":[70],"complete":[71],"responses":[72],"were":[73,143],"obtained":[74],"through":[75,115],"an":[76],"online":[77],"survey.":[78],"Structural":[79],"equation":[80],"modeling":[81],"was":[82],"developed":[83],"tested.":[85],"Findings":[86],"The":[87],"results":[88],"demonstrated":[89],"that":[90,128],"motivation":[92],"SSTs":[95,107],"directly":[96],"influenced":[97,109],"kiosks,":[102],"with":[106,238],"indirectly":[108],"both":[119,129,170],"male":[120,130],"female":[122,132],"groups.":[123,171],"also":[126],"revealed":[127],"respondents":[133],"who":[134],"perceived":[135,153],"roles":[137],"SST":[140],"more":[141,144],"clearly":[142],"likely":[145],"use":[147],"QSRs.":[150],"However,":[151],"ability":[154],"levels":[156],"motivations":[159],"did":[160,174],"not":[161,175],"significantly":[162],"influence":[163],"Overall,":[172],"play":[176],"significant":[178],"QSR.":[193],"Originality/value":[194],"Since":[195],"very":[196],"few":[197],"studies":[198],"have":[199],"investigated":[200],"adoption":[203],"QSR":[205,219],"settings,":[206],"findings":[208],"suggestions":[210],"from":[211],"this":[212],"will":[214],"provide":[215],"practical":[216],"insight":[217],"for":[218],"operators.":[220],"Future":[221],"research":[222],"could":[223],"attempt":[224],"draw":[226],"comprehensive":[228],"kiosk":[229],"acceptance":[230],"model":[231],"by":[232],"incorporating":[233],"current":[235],"study's":[236],"framework":[237],"other":[239,243],"demographic":[240],"variables":[241],"or":[242],"antecedent":[244],"variables.":[245]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":6},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":19},{"year":2022,"cited_by_count":11},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":8},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":3}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}