{"id":"https://openalex.org/W2003996868","doi":"https://doi.org/10.1300/j110v08n01_04","title":"A Model of Business Information Users' Expectations","display_name":"A Model of Business Information Users' Expectations","publication_year":1997,"publication_date":"1997-01-01","ids":{"openalex":"https://openalex.org/W2003996868","doi":"https://doi.org/10.1300/j110v08n01_04","mag":"2003996868"},"language":"en","primary_location":{"id":"doi:10.1300/j110v08n01_04","doi":"https://doi.org/10.1300/j110v08n01_04","is_oa":false,"landing_page_url":"https://doi.org/10.1300/j110v08n01_04","pdf_url":null,"source":{"id":"https://openalex.org/S4210171151","display_name":"Journal of Interlibrary Loan Document Delivery & Electronic Reserve","issn_l":"1072-303X","issn":["1072-303X","1540-3572"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","norway-1","poland-20"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Interlibrary Loan, Document Delivery & Information Supply","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5020535229","display_name":"Joseph D. Atkinson","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I226560621","display_name":"California State University, San Marcos","ror":"https://ror.org/01j8e0j24","country_code":"US","type":"education","lineage":["https://openalex.org/I226560621"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Joseph D. Atkinson","raw_affiliation_strings":["Library and Information Services, California Slate University-San Marcos","Library and Information Services , California Slate University-San Marcos , San Marcos, CA, 92096"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Library and Information Services, California Slate University-San Marcos","institution_ids":["https://openalex.org/I226560621"]},{"raw_affiliation_string":"Library and Information Services , California Slate University-San Marcos , San Marcos, CA, 92096","institution_ids":["https://openalex.org/I226560621"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5020535229"],"corresponding_institution_ids":["https://openalex.org/I226560621"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.39749135,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":93},"biblio":{"volume":"8","issue":"1","first_page":"61","last_page":"78"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10712","display_name":"Library Science and Information Literacy","score":0.5659000277519226,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10712","display_name":"Library Science and Information Literacy","score":0.5659000277519226,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10286","display_name":"Information Retrieval and Search Behavior","score":0.27880001068115234,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13204","display_name":"Competitive and Knowledge Intelligence","score":0.04960000142455101,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/information-seeking","display_name":"information seeking","score":0.7369999885559082},{"id":"https://openalex.org/keywords/user-expectations","display_name":"user expectations","score":0.921999990940094},{"id":"https://openalex.org/keywords/information-environment","display_name":"information environment","score":0.593999981880188},{"id":"https://openalex.org/keywords/query-formulation","display_name":"query formulation","score":0.824999988079071},{"id":"https://openalex.org/keywords/reference-process","display_name":"reference process","score":0.7239999771118164},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"information retrieval","score":0.5109999775886536},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"user satisfaction","score":0.7649999856948853},{"id":"https://openalex.org/keywords/dissonance","display_name":"dissonance","score":0.7260000109672546},{"id":"https://openalex.org/keywords/satisficing","display_name":"satisficing","score":0.7860000133514404}],"concepts":[{"id":"https://openalex.org/C94822996","wikidata":"https://www.wikidata.org/wiki/Q1777902","display_name":"Satisficing","level":2,"score":0.8550011515617371},{"id":"https://openalex.org/C77513098","wikidata":"https://www.wikidata.org/wiki/Q209722","display_name":"Cognitive dissonance","level":2,"score":0.7958430051803589},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6777123212814331},{"id":"https://openalex.org/C199776023","wikidata":"https://www.wikidata.org/wiki/Q202875","display_name":"Negotiation","level":2,"score":0.6406968832015991},{"id":"https://openalex.org/C2777113389","wikidata":"https://www.wikidata.org/wiki/Q208195","display_name":"Pleasure","level":2,"score":0.6078325510025024},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5905959010124207},{"id":"https://openalex.org/C2776636917","wikidata":"https://www.wikidata.org/wiki/Q3772297","display_name":"Information seeking","level":2,"score":0.4489367604255676},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.34271547198295593},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.2615950107574463},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.21540459990501404},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.1794145703315735},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.11620298027992249},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1300/j110v08n01_04","doi":"https://doi.org/10.1300/j110v08n01_04","is_oa":false,"landing_page_url":"https://doi.org/10.1300/j110v08n01_04","pdf_url":null,"source":{"id":"https://openalex.org/S4210171151","display_name":"Journal of Interlibrary Loan Document Delivery & Electronic Reserve","issn_l":"1072-303X","issn":["1072-303X","1540-3572"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","norway-1","poland-20"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Interlibrary Loan, Document Delivery & Information Supply","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":34,"referenced_works":["https://openalex.org/W48167952","https://openalex.org/W74536850","https://openalex.org/W106894436","https://openalex.org/W222810592","https://openalex.org/W251823500","https://openalex.org/W579793029","https://openalex.org/W581096133","https://openalex.org/W609147242","https://openalex.org/W939275776","https://openalex.org/W1004980326","https://openalex.org/W1267267802","https://openalex.org/W1484020476","https://openalex.org/W1505980997","https://openalex.org/W1514280103","https://openalex.org/W1537324086","https://openalex.org/W1540223258","https://openalex.org/W1559610284","https://openalex.org/W1588840358","https://openalex.org/W1969340322","https://openalex.org/W2003866618","https://openalex.org/W2020682653","https://openalex.org/W2026060325","https://openalex.org/W2031693894","https://openalex.org/W2037646798","https://openalex.org/W2041258965","https://openalex.org/W2056300998","https://openalex.org/W2084312103","https://openalex.org/W2091951525","https://openalex.org/W2113788004","https://openalex.org/W2313015387","https://openalex.org/W2802523979","https://openalex.org/W2995910198","https://openalex.org/W3142744039","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2155355283","https://openalex.org/W1986749647","https://openalex.org/W240864369","https://openalex.org/W2495562179","https://openalex.org/W6968410670","https://openalex.org/W4306250605","https://openalex.org/W2117819927","https://openalex.org/W2948250825","https://openalex.org/W2043666162","https://openalex.org/W2770995303"],"abstract_inverted_index":{"This":[0],"Model":[1],"of":[2,48,62,84],"Business":[3],"Information":[4],"Users'":[5],"Expectations":[6],"concentrates":[7],"on":[8],"the":[9,13,18,27,30,92],"user's":[10,31],"interaction":[11],"with":[12],"information":[14,85],"environment,":[15],"while":[16],"examining":[17],"underlying":[19],"optimization":[20],"schemes.":[21],"Four":[22],"stages":[23],"are":[24,88],"presented":[25],"in":[26,91],"model:":[28],"(1)":[29],"query":[32],"and":[33,56,65,67,70,80],"formulation":[34],"stage,":[35],"which":[36],"may":[37],"be":[38],"self-imposed":[39],"or":[40],"externally":[41],"imposed;":[42],"(2)":[43],"pre-reference":[44],"process":[45,73],"expectations,":[46],"consisting":[47,61],"need":[49],"constraints":[50],"such":[51,75],"as":[52,76],"cost,":[53],"time,":[54],"pleasure":[55],"effort,":[57],"(3)":[58],"reference":[59],"process,":[60],"negotiation,":[63],"seeking":[64,86],"retrieving,":[66],"analyzing":[68],"\u201cbreak-even,\u201d":[69],"(4)":[71],"post-reference":[72],"reactions,":[74],"satisfaction,":[77],"satisficing,":[78],"dissatisfaction,":[79],"dissonance.":[81],"Traditional":[82],"models":[83],"behavior":[87],"briefly":[89],"discussed":[90],"literature":[93],"review.":[94]},"counts_by_year":[{"year":2020,"cited_by_count":1}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2016-06-24T00:00:00"}