{"id":"https://openalex.org/W2002250504","doi":"https://doi.org/10.7819/rbgn.v14i44.1140","title":"Service Innovation: the state of the art and a proposal of a research agenda","display_name":"Service Innovation: the state of the art and a proposal of a research agenda","publication_year":2012,"publication_date":"2012-09-30","ids":{"openalex":"https://openalex.org/W2002250504","doi":"https://doi.org/10.7819/rbgn.v14i44.1140","mag":"2002250504"},"language":"en","primary_location":{"id":"doi:10.7819/rbgn.v14i44.1140","doi":"https://doi.org/10.7819/rbgn.v14i44.1140","is_oa":true,"landing_page_url":"https://doi.org/10.7819/rbgn.v14i44.1140","pdf_url":"https://rbgn.fecap.br/RBGN/article/download/1140/888","source":{"id":"https://openalex.org/S2738281210","display_name":"Review of Business Management","issn_l":"1806-4892","issn":["1806-4892","1983-0807"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","poland-40","russia-white-list-2","scielo"],"host_organization":"https://openalex.org/P4310312115","host_organization_name":"\u00c1lvares Penteado School of Commerce Foundation","host_organization_lineage":["https://openalex.org/P4310312115"],"host_organization_lineage_names":["\u00c1lvares Penteado School of Commerce Foundation"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Review of Business Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://rbgn.fecap.br/RBGN/article/download/1140/888","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5066678279","display_name":"Pedro Carlos Resende","orcid":"https://orcid.org/0000-0002-4220-8243","observed_orcids":["https://orcid.org/0000-0002-4220-8243"]},"institutions":[{"id":"https://openalex.org/I150729083","display_name":"Universidade de Bras\u00edlia","ror":"https://ror.org/02xfp8v59","country_code":"BR","type":"education","lineage":["https://openalex.org/I150729083"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Pedro Carlos Resende Junior","raw_affiliation_strings":["Universidade de Bras\u00edlia \u2013 UnB"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade de Bras\u00edlia \u2013 UnB","institution_ids":["https://openalex.org/I150729083"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5075137054","display_name":"Tom\u00e1s de Aquino Guimar\u00e3es","orcid":"https://orcid.org/0000-0001-9261-2407","observed_orcids":["https://orcid.org/0000-0001-9261-2407"]},"institutions":[{"id":"https://openalex.org/I150729083","display_name":"Universidade de Bras\u00edlia","ror":"https://ror.org/02xfp8v59","country_code":"BR","type":"education","lineage":["https://openalex.org/I150729083"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Tom\u00e1s de Aquino Guimar\u00e3es","raw_affiliation_strings":["Universidade de Bras\u00edlia \u2013 UnB"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade de Bras\u00edlia \u2013 UnB","institution_ids":["https://openalex.org/I150729083"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I150729083"],"apc_list":null,"apc_paid":null,"fwci":5.4657,"has_fulltext":true,"cited_by_count":11,"citation_normalized_percentile":{"value":0.9492642,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"293","last_page":"313"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13151","display_name":"Business Strategies and Innovation","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-innovation","display_name":"service innovation","score":1.0},{"id":"https://openalex.org/keywords/research-agenda","display_name":"research agenda","score":0.8040000200271606},{"id":"https://openalex.org/keywords/innovation-measurement","display_name":"innovation measurement","score":0.6909999847412109},{"id":"https://openalex.org/keywords/public-sector-innovation","display_name":"public sector innovation","score":0.7789999842643738},{"id":"https://openalex.org/keywords/innovation-determinants","display_name":"innovation determinants","score":0.722000002861023},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.6779999732971191},{"id":"https://openalex.org/keywords/innovation-taxonomy","display_name":"innovation taxonomy","score":0.5270000100135803},{"id":"https://openalex.org/keywords/flexible-systems","display_name":"flexible systems","score":0.48500001430511475},{"id":"https://openalex.org/keywords/regional-innovation-systems","display_name":"regional innovation systems","score":0.8169999718666077},{"id":"https://openalex.org/keywords/innovation-strategy","display_name":"innovation strategy","score":0.3869999945163727},{"id":"https://openalex.org/keywords/economic-performance","display_name":"economic performance","score":0.6269999742507935},{"id":"https://openalex.org/keywords/enterprise-productivity","display_name":"enterprise productivity","score":0.8299999833106995},{"id":"https://openalex.org/keywords/hospitality-industry","display_name":"hospitality industry","score":0.7260000109672546}],"concepts":[{"id":"https://openalex.org/C3307092","wikidata":"https://www.wikidata.org/wiki/Q6532095","display_name":"Service innovation","level":3,"score":0.670285701751709},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5473624467849731},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.5418892502784729},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5259644985198975},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.5112297534942627},{"id":"https://openalex.org/C186037533","wikidata":"https://www.wikidata.org/wiki/Q794803","display_name":"Innovation management","level":2,"score":0.5061549544334412},{"id":"https://openalex.org/C204983608","wikidata":"https://www.wikidata.org/wiki/Q2111958","display_name":"Productivity","level":2,"score":0.47270700335502625},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.47195497155189514},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4629664421081543},{"id":"https://openalex.org/C43246008","wikidata":"https://www.wikidata.org/wiki/Q55638","display_name":"Tertiary sector of the economy","level":2,"score":0.44304874539375305},{"id":"https://openalex.org/C2781395336","wikidata":"https://www.wikidata.org/wiki/Q2467367","display_name":"Innovation system","level":2,"score":0.44055435061454773},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.4322143495082855},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.40747755765914917},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.33895570039749146},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.24557092785835266},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.18514791131019592},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.17833223938941956},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.1671006679534912},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.1447429656982422},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.12853199243545532},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.7819/rbgn.v14i44.1140","doi":"https://doi.org/10.7819/rbgn.v14i44.1140","is_oa":true,"landing_page_url":"https://doi.org/10.7819/rbgn.v14i44.1140","pdf_url":"https://rbgn.fecap.br/RBGN/article/download/1140/888","source":{"id":"https://openalex.org/S2738281210","display_name":"Review of Business Management","issn_l":"1806-4892","issn":["1806-4892","1983-0807"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","poland-40","russia-white-list-2","scielo"],"host_organization":"https://openalex.org/P4310312115","host_organization_name":"\u00c1lvares Penteado School of Commerce Foundation","host_organization_lineage":["https://openalex.org/P4310312115"],"host_organization_lineage_names":["\u00c1lvares Penteado School of Commerce Foundation"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Review of Business Management","raw_type":"journal-article"},{"id":"pmh:oai:rbgn.fecap.br:article/1140","doi":null,"is_oa":false,"landing_page_url":"https://rbgn.fecap.br/RBGN/article/view/1140","pdf_url":null,"source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Review of Business Management; Vol 14, No 44 (2012); 293-313","raw_type":"<dc:type/><dc:type>info:eu-repo/semantics/article"},{"id":"pmh:oai:www.producao.usp.br:BDPI/37776","doi":null,"is_oa":false,"landing_page_url":"http://www.producao.usp.br/handle/BDPI/37776","pdf_url":null,"source":{"id":"https://openalex.org/S4306402433","display_name":"Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"reponame:Reposit\u00f3rio Institucional da USP","raw_type":"publishedVersion"},{"id":"pmh:oai:americanae.aecid.es:1841587","doi":null,"is_oa":true,"landing_page_url":"https://rbgn.fecap.br/RBGN/article/view/1140","pdf_url":null,"source":{"id":"https://openalex.org/S4306400786","display_name":"Americanae (AECID Library)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Review of Business Management; Vol 14, No 44 (2012); 293-313","raw_type":"<dc:type/><dc:type>info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.7819/rbgn.v14i44.1140","doi":"https://doi.org/10.7819/rbgn.v14i44.1140","is_oa":true,"landing_page_url":"https://doi.org/10.7819/rbgn.v14i44.1140","pdf_url":"https://rbgn.fecap.br/RBGN/article/download/1140/888","source":{"id":"https://openalex.org/S2738281210","display_name":"Review of Business Management","issn_l":"1806-4892","issn":["1806-4892","1983-0807"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","poland-40","russia-white-list-2","scielo"],"host_organization":"https://openalex.org/P4310312115","host_organization_name":"\u00c1lvares Penteado School of Commerce Foundation","host_organization_lineage":["https://openalex.org/P4310312115"],"host_organization_lineage_names":["\u00c1lvares Penteado School of Commerce Foundation"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Review of Business Management","raw_type":"journal-article"},"sustainable_development_goals":[{"score":1.0,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"sustainable_development_goals_aurora":[{"score":0.6299999952316284,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2002250504.pdf","grobid_xml":"https://content.openalex.org/works/W2002250504.grobid-xml"},"referenced_works_count":53,"referenced_works":["https://openalex.org/W169940907","https://openalex.org/W402347583","https://openalex.org/W1569616876","https://openalex.org/W1972255305","https://openalex.org/W1977314733","https://openalex.org/W1979505044","https://openalex.org/W1982367576","https://openalex.org/W1984297968","https://openalex.org/W1985718032","https://openalex.org/W1985930127","https://openalex.org/W1990360714","https://openalex.org/W1991781764","https://openalex.org/W1994880890","https://openalex.org/W1996214267","https://openalex.org/W1998234814","https://openalex.org/W1998769295","https://openalex.org/W2007455324","https://openalex.org/W2007660919","https://openalex.org/W2008208197","https://openalex.org/W2021172162","https://openalex.org/W2022235032","https://openalex.org/W2022957863","https://openalex.org/W2024664507","https://openalex.org/W2026513531","https://openalex.org/W2028528230","https://openalex.org/W2033955815","https://openalex.org/W2034191226","https://openalex.org/W2049520557","https://openalex.org/W2049847674","https://openalex.org/W2060629694","https://openalex.org/W2065412669","https://openalex.org/W2072059359","https://openalex.org/W2078715467","https://openalex.org/W2080232911","https://openalex.org/W2084470536","https://openalex.org/W2093603836","https://openalex.org/W2099491019","https://openalex.org/W2114459721","https://openalex.org/W2117799311","https://openalex.org/W2125922307","https://openalex.org/W2127829292","https://openalex.org/W2128111770","https://openalex.org/W2139967216","https://openalex.org/W2171314088","https://openalex.org/W2184955125","https://openalex.org/W2213544078","https://openalex.org/W2241196545","https://openalex.org/W2243305036","https://openalex.org/W2245580985","https://openalex.org/W2911940032","https://openalex.org/W3123702738","https://openalex.org/W3123816967","https://openalex.org/W4237705418"],"related_works":["https://openalex.org/W7038664049","https://openalex.org/W4405866681","https://openalex.org/W7119266652","https://openalex.org/W2519000671","https://openalex.org/W2900585335","https://openalex.org/W1765295919","https://openalex.org/W1513158066","https://openalex.org/W3010088826","https://openalex.org/W2945245183","https://openalex.org/W4413860885"],"abstract_inverted_index":{"The":[0,136,158,178],"service":[1,20,37,111,191],"sector":[2],"has":[3,13],"acquired":[4],"a":[5,22,33,206,218],"growing":[6],"importance":[7],"in":[8,16,25,140,182,209,232],"every":[9],"country":[10],"economy,":[11],"which":[12,148],"stimulated":[14],"research":[15,34,79,133,207],"the":[17,45,52,55,69,76,108,141,155,162,187,194,200,204,210,215,222,226,230,233],"field":[18,24],"of":[19,44,47,54,57,66,75,93,107,120,154,161,197,217,229],"innovation,":[21,38,192],"new":[23],"management":[26],"studies.":[27],"This":[28],"text":[29],"aimed":[30],"to":[31,89,127,165,186],"state":[32,53],"agenda":[35,208],"upon":[36],"based":[39],"on":[40,80,189,199],"an":[41],"articulated":[42],"discussion":[43],"results":[46],"several":[48],"articles":[49,62,77,109,163],"that":[50],"compose":[51],"art":[56],"this":[58],"concept.":[59],"73":[60],"empirical":[61],"were":[63,138],"analyzed,":[64],"33%":[65],"them":[67],"exploring":[68],"innovation":[70,113,223,231],"strategies":[71],"and":[72,83,91,102,117,122,134,145,152,175,224],"technology;":[73],"18%":[74],"describe":[78],"economic":[81],"performance":[82],"enterprise":[84],"productivity;":[85],"16%":[86,96],"are":[87,125],"related":[88,126],"antecedents":[90],"determinants":[92],"innovation;":[94,121],"another":[95,123],"about":[97],"network":[98],"capacity":[99],"development,":[100],"alliances":[101],"collaboration":[103],"among":[104],"organizations;":[105],"9%":[106],"explore":[110],"quality,":[112],"taxonomy,":[114],"flexible":[115],"systems":[116,119],"regional":[118],"8%":[124],"themes":[128],"such":[129,167],"as":[130,168],"intensive":[131],"knowledge,":[132],"development.":[135],"researches":[137,198],"concentrated":[139],"Engineering":[142],"&":[143,173],"Technology":[144],"Hospitality":[146],"Industries,":[147],"accounted":[149],"for":[150,220],"31%":[151],"24%":[153],"texts,":[156],"respectively.":[157],"remaining":[159],"45%":[160],"referred":[164],"sectors":[166],"Telecommunications,":[169],"Health,":[170],"Retail,":[171],"Financial":[172],"Insurance":[174],"Public":[176],"Services.":[177,238],"main":[179],"gaps":[180],"identified":[181],"these":[183],"texts":[184],"refer":[185],"difficulties":[188],"measuring":[190],"besides":[193],"small":[195],"number":[196],"public":[201,234],"sector.":[202],"At":[203],"end,":[205],"subject":[211],"is":[212],"presented,":[213],"including":[214],"development":[216],"scale":[219],"orientating":[221],"identifying":[225],"determining":[227],"factors":[228],"environment.Key":[235],"words:":[236],"Innovation.":[237],"Service":[239],"innovation.":[240]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":4},{"year":2014,"cited_by_count":2}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}
